Lucille's Smokehouse BBQ
Reviews and Complaints

To Whom It May Concern,

I ordered food for delivery on 9/16/2023. Online Order #[protected]. My order was missing the half dozen of biscuits that I ordered. Furthermore, the large/group chicken fingers appetizer that I ordered did not have the correct amount and also had very small pieces (chicken nugget size). It said it would feed 4-6 people and it was barely enough for 2. I took photos of these next to a rib tip which are supposed to be small. I called the Brea Location immediately after I received my delivery and spoke to the manager on duty that evening and informed her of the missing item. She said that she would put a request in for a refund via email to corporate. It has been 6 days and I have not heard anything back, nor have I received a refund. This is not acceptable. Please issue a refund ASAP. Thank you for your attention to this matter.

Sincerely,

Mr. Perez

LUCILLE'S BBQ #2 BREA

1639 E. Imperial Hwy, Brea, CA 92821

On November 24, 2022 my husband and I went to the Lucilles located in Long Beach at the Marina location.

We were seated promptly enough but they stuck us outside at the patio instead of the requested booth inside. We found it a bit chilly but since they were super busy we didn't want to say anything.

When the waitress came to take our order we pointed to the nice looking thanksgiving dinner plate they advertisedwith the turkey, ham, gravy on a nice big plate.

What we got was a short stainless steel pan with all of that slopped onto the tray haphazardly without any form or arrangement. I'm like Ewwwww...

The mac and cheese looked like a congealed dribbly mess. I'm like omg really? Tada...theres your meal I guess...

I hesitantly picked up my fork and every single thing on that plate was ice cold. I'm like the one time I go out for dinner this is what I get. People go out to get a hot meal served on real dishes.

There was nothing special about the pumpkin pie and the only hot thing was my coffee which was placed in an insulated tall cup. So much for eating on real dishes.

Won't be coming back. Next time its Dennys for us. At least they arrange the food for presentation and have real working dishes. Or maybe we'll just go with a Hungryman dinner at home.

I do not like sweet bread, I wish Lucille could provide other kind of bread like French bread or plain biscuit, will be fine.

i was in west covina and i had some question about my order and a man the maneger thick philipo man was so rude made me never again going visit this place he made me feel so uncomfortable with the way he talk to, me i dont undertand if your paying for service and expect greet service they can have maneger that are so rude to comunicate to customers the way he did i am so disapointed with this restaurant and sad this company have some rude manegers >>>>>>...

My husband and I came to have lunch on 7/10/21 at 12:20 pm. At the Montebello location, When we walked in the host and two other employees did not acknowledge to walk us to a table. Our waitress was rude and never walked over to see if we were okay not once. The service was so horrible I will never step a foot at this location ever. I spent $60.00 to get treated poorly. The staff you have at this location is very unfriendly and unprofessional you might want to evaluate them, and coach them to give good customer service to everyone. I will go to the Brea location where they give excellent customer service!

Lisa ochoa -[protected] cell [protected]@gmail.com

To whom it may concern,
I recently moved to Rancho Cucamonga area and stop by Lucilles. I spoke with Chris the manager regarding my chicken sandwich having a toothpick inside. He said he would send me some gift cards and to please send him the picture of the sandwich that I had taken, so I text him the pic at the number he provided, but I haven't heard anything from him. I couldn't even eat the sandwich because the toothpick was cut in half and had plastic. I been eating at Lucilles numerous times. I just hope this kind of incident doesn't happen again to anyone. I have my ticket and pictures I took, if you would like a copy. Thank you for your time.

My family and I eat regularly at Lucille's in Long Beach Towne Center, and obviously enjoy the food, however, when you have to wear your jackets and/or coat in a restaurant, that is just wrong. Not once, but every time we go to Lucille's it's the same thing; we freeze.

On Thanksgiving, we had reservations and had our entire family there. We were placed in the patio room and the A/C was blowing directly on us. My son asked to have the A/C turned down a bit...three times as a matter of fact, but it remained so cold we all had to wear our coats, if we had them, and the others just froze. The kids had their jackets on, and were still cold.

Our comfort is one thing, however, when it effects the food for which we are paying a good price, that is unacceptable. Within minutes of being served, our food was COLD! Two of the plates came with mashed potatoes without any gravy. We requested some gravy, which took about 15 minutes to get, and by the time we finally had it, the potatoes were stone cold.

Since your obviously don't care about your customers' comfort, it appears we will be seeking a different establishment where we are comfortable and the customer is welcomed. One of the family members suggested we go to another of your restaurants to compare environments. That may be an option, but not sure it would make a difference.

You have great food! It's just a shame you don't listen to your customers.

By the way, when we walked outside, the temperature was 63 degrees. It was warmer outside than it was inside your restaurant!

On November 19, 2009, my best friend decided to have her birthday dinner at Lucille's BBQ.

As soon as we sat down our watiress came over and took our drink orders. I asked her to recommend a good beer. Lucille's makes a few of their own beers and she recommended their Hefeweizen, so I ordered that.

Our drinks came about 15 minutes later. By this time, another member of our party had joined us and she just ordered a water. One of the guys at our table ordered some deep fried pickles for an appetizer. Our waitress left and came back 20 minutes later with the appetizer, but no water. We kindly reminded her about the water and my friend asked for another iced tea. The waitress left and came back a few minutes later with the iced tea, but not the water.

She took our food order and we reminded her about the water. She said she'd be right back with the water. She came back about 30 minutes later with our food, but she still forgot the water. We reminded her again about the water. She left and came back with water. Finally.

I ordered a beef brisket sandwich. The beef was cooked perfectly, but the sauce they put on it had a weird taste to it. I didn't care too much for it. The sandwich came with one side and I chose potato salad, which was homemade and delicious.

After we finished eating, our waitress came back to give us the check. She did apologize for the poor service and said she was just having an off day.

Will I go back? Maybe. If I do I would order something else. I think Famous Dave's BBQ is much better. For the same price that I paid for a sandwich and one side, I could have gotten a half a rack of ribs, two sides, corn on the cob, and cornbread at Famous Dave's. I think the food at Lucille's is a little over priced and not that great. At least my beer was really good.

I was told I was pregnant on 11/12/2008. As a waitress I went into work and told my boss a month later due to lifting over 20lb. items. I was continuously harassed for 2 months after by a shift manager. I was told I should not be working anymore if Im not doing my job as everyone else had to do, Pregnant women should not be in the workplace, and had requested I get big ice bins and fill them and take them the long way to fill the ice machines. No one else had a problem with my pregnancy but this one shift manager. I brought it to my store assistant managers attention however he never followed up on it and I was told to leave it alone if I knew what was good for me. After that meeting on January, 2008 my hours where drastically reduced and my Saturdays where token away as well as when I got in I was told not to argue with the manager and my station. I found several chairs token from my station and being a waitress I couldn't afford to miss that money.One shift I was even brought in and given a station that had no tables the entire shift I was made to run other stations food and bus. I didn't make any money that shift needless to say.

I was continually harassed until my back couldn't take it anymore and the last week of February I went onto Medical Leave from my job. I told them I was due on July 7, 2008 and I would be back 4 to 6 weeks after that. My employee handbook states while on leave we may ask for updates from time to time that you would have to respond on. I never got one call or written correspondence in the 5 months I was on leave.

I went in on July 19, 2008 and said hi to everyone. My manager was there and I told him I had the baby on July 19, 2008 and I wanted to come back. I called August 5th and asked if I could return on September 1st back to work. My store manager told me he would get back to me and he would see if I was still in the system or if he had to put me back in. I never got a call back so one week later the manager I had been harassed by answered the phone call I placed and I was put on hold. My store manager then answered the phone after a long wait and told me I could not return due to a long leave of absence and business being so slow he had no position to give me.

I then called HR and talked to a lady and she told me that I had been filed as quit my job due to not returning from a leave of absence. I told her I never quit and I would be filing a unemployment claim and she told me after several calls she would not argue and put the unemployment claim through.

I filled my claim on September 28th, 2008 and was denied due to quiting my job. I never quit. I was on pregnancy related disability by my Dr. and was told I could have my job back after they heard when my due date was and the amount of time it took to heal after I gave birth. Im a waitress, those positions come and go. I do not understand why I would be harassed and then let go, or 'quit' after they knew what was going on.