Lulu Press’s earns a 2.0-star rating from 2 reviews and 4 complaints, showing that the majority of self-publishing authors are somewhat dissatisfied with publishing services.
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I have published several paperback books through this company and I am extremely happy with the outcome
I have published several paperback books through this company and I am extremely happy with the outcome. As an author, there is a significant amount of work for me to complete, but it guarantees that my books are produced according to my preferences. The printing cost is reasonable and within my budget. Once I publish the books in the bookstore, they become accessible on various online bookstores, including ComplaintsBoard.com and other local platforms. Additionally, I retain full ownership of all my books.
I recently made an order for 45 copies of a book together with Lulu
I recently made an order for 45 copies of a book together with Lulu. While the order came in ahead of schedule (for which I am grateful), 15 of the books in the order were bound and printed with various defects and errors. While the margins and alignments are near perfect for 30 of the books, 15 were printed with a visible margin at the top edge and a seriously misaligned bound edge with text spilling over onto the back cover. I can understand how difficult things are considering everything going on right now, but none of my help queries have been responded to or even acknowledged by Lulu. I have been generally pleased with the level of service on their end thus far, but it is super frustrating to receive so many defective copies after I very carefully formatted my files based on their directions and templates and even a test copy I ordered months prior. With 2/3 of the order being dead-on perfect, I'm hoping we can come to some sort of an arrangement to resolve the issue. I've reached out to their team through the support queue weeks ago and still haven't heard back. As a recent graduate, the cost of the order was not something I took on lightly. My hope is that we can get the fifteen books reprinted or part of the order refunded if that's any easier at this time.
Lulu did help me to publish my ebook. However, they have not managed to send royalty checks successfully to my address although they claim to be sending them. I have not received royalty checks due in May or in August. My address is legitimate and I see no reason why they can't manage to process a check, put a stamp on an envelopes and send it to me. I hope they are not embezzling funds from customers.
I have been a self published author with Lulu since 2008. They recently underwent a revamp and all of a sudden I can no longer login AT ALL.This has been going on since April of 2020 and there is absolutely NO VALIDEXCUSE for it. No matter how many timesI try to reset my password I never receive instructions on how to do it at all. Now I cannot so much as retrieve or even edit MY OWN WORK! I don't know if they are trying to pass MY work off as someone else's and are selling my books under an assumed name and profitting from them themselves or what. Something definitely IS NOT RIGHT. The owner is a smug jerk who has always had something rude and backhanded to say whenever I have sought him for any kind of help using the site in the past. He better be very careful messing with MY work before he ends up catching himself a case! I HATE Lulu with a passion! Shadiest publishing site ever. God did not give me a writing gift to be [censored]d out and sold on the black market by some big publishing giant who is too ego driven to give another person credit for their own work.
I ordered a book from LuLu July 3rd, 2020, it's now the end of October and I have not yet gotten it. I have the conformation number and I have contacted them twice via email with no response. I'm highly disappointment and frustrated. This book was a teaching book that was being used in a group. Unfortunately, I had to share a book with someone in the class and I was not able to do any of lessons at home. I contacted the author and told he should perhaps consider switching publishers.
Lulu Press Complaints 4
Disappointed with Lulu Press: Account and Orders Cancelled Without Warning
So, I was using Lulu Press (lulu.com) to print some books, and let me tell you, it was a real bummer when they cancelled my account and all my orders without any warning. I mean, come on, give a person a chance to fix the mistake, right? Apparently, there was some kind of problem with their user interface, but I didn't even know about it until it was too late. Now I'm left wondering if this is some kind of scam or something. I mean, why would they just cancel everything like that? It's not like I was trying to pull a fast one or anything. I just wanted to print some books, you know? Anyway, I'm pretty disappointed with the whole experience. I guess I'll have to find another printing service to use from now on.
ensure
I am a regular customer of lulu for the last
20 years and believed to get the best deal.
But unfortunately I found the price of ensure in lulu is aed is 76 and in life pharmacy and carrefor is 46 approximately aed 30 difference
Which is not at all fare. for a reputed company
Like lulu.
Please look in to it and expect a reply from
You.
Email: [protected]@hotmail.com
Mob: [protected]
[protected]
unprofessional behavior
One of the auditing personnel asked us for bill of the material purchased, we took time to took out and indentify each bill against purchase material as we purchased lot of material.
Meanwhile we were searching for right bill the auditing personnel was using badwords against us, as of we look like theif to him, this person doesn't have professional interaction behavior.
We felt very humiliated due to his behavior. We shown bill to him and left from the place.
Teach your employees how to find theifs if you tend to do so
Or scrap out your all cctv camras and use these kind of people to destroy your image.
I swear. I don't want to go lulu again in my life and sugest my family and friends as well.
Is Lulu Press Legit?
Lulu Press earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Lulu Press has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
The age of Lulu Press's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Lulu.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lulu.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Lulu Press have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Lulu Press and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Lulu.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Lulu Press protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Lulu card
Dear sir,
We have account current n.100*.23 with your bank. But from jan-aug our account I snot tallying with your books, with an excess of dh.150.000
One cheque deposit against withdrawal I sshowing excess cash with us of 150.000
Another cash credited is wrongly done in your books dh.50000. Exces.net effect is we have excess cash of dh.150.000
Please send your rep to us al falah sjharjah and tally the bank account from jan 2008 to sep 2008
Also we want to close the account and shift to adcb bnk immediately
Can you please come urgently.
Ashraf ali ma
Director.
[protected]
Emke abudhabi
I'm a regular buyer of this product from Lulu. I bought a 5kg rice bag yesterday and I opened it today since I had to make rice. While I was washing the rice I was shocked to see that the rice was so oily and sticky. My hands were so greasy and completely brown. I checked for the expiry it's 2019. But this quality is horrible and faulty.
im staying in abudabhi.my problom every week losing 10dh my moble.its coming messege plz download this link vibra movel.can u plz cancell that.im getting this problom almost 3 month
dear sir
I APPLIED AND RECENTLY GOT TWO CREDIT CARDS FROM YOUR BANK NIR AND VISA
I WANT TO CANCEL BOTH THE CARDS AND APPLY FOR THE GOLD CARD
PLEASE CALL ME IMMEDIATELY
MUSTAFA
Overview of Lulu Press complaint handling
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Lulu Press Contacts
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Lulu Press emailsautomations@lulu.com98%Confidence score: 98%bulkquote@lulu.com98%Confidence score: 98%supportcc@lulu.com97%Confidence score: 97%Supportquestionablecontent@lulu.com97%Confidence score: 97%Supportpr@lulu.com96%Confidence score: 96%Communication
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Lulu Press address700 Park Offices Drive Suite 250, Research Triangle, North Carolina, 27709, United States
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Lulu Press social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Lulu Press contacts
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I sold a book entitled 'Untitled' that I have published on lulu through Amazon channels and a positive review by the reader has been posted on Amazon by the reader months and months ago. Yet I have not even seen a record of the sale on my revenue page on the Lulu.com website. I saw online that rumor has it that unless a book is bought directly from the lulu website, authors are not being awarded their revenue at all. And if this proves to be true, it means a lot of work for me to retire my books and move them directly to Amazon's KDP. Lulu, my name is John Doe and I want you to know that I work hard on my books and deserve my revenue no matter how little it is.
In setting up my epub for global distribution, I received a false error message of non-English words in my metadata. I need to find one. A month of trying to contact Lulu has been useless. I have published with Lulu 16 years, with no real problem before April 25, 2020.
we received an EMPTY box and the seller is saying it's up to Lulu Press to reship or reimburse. Nothing has been done since we filed a claim 2 weeks ago