Bartleby.com
Reviews and Complaints

As someone who values accuracy and reliability in academic resources, my experience with Bartleby has been mixed. While the platform offers a vast array of textbook solutions and a 24/7 Q&A library, the accuracy of the answers provided has been inconsistent. Some answers were inaccurate, leading to frustration and wasted time. Additionally, the subscription model and billing practices have left much to be desired, with reports of unexpected charges and difficulties in obtaining refunds. However, the platform's potential to assist students in understanding complex concepts is evident, especially with the availability of subject matter experts. Overall, Bartleby has the potential to be a valuable resource for students, but improvements in accuracy, billing transparency, and customer service are necessary for a more positive user experience.

I began a free 7 day trial for Bartleby.com to access some information to help with an essay. I was dissapointed with the service, finding the published essay pretty useless and simple. Having read a few of the essays, marked the highest I realised that there was no use in continuing using the platform. After the week I had forgotten about my subsciption and I have now been charged £30 for another whole month even though it is very unclear that this is how much it costs. It says online that it costs $9.99 so I do not understand how this has translated into as much as £30.

Don't ever subscribe and enter your personal card detrails on Bertleby. I have charged twice for the same subscription on the following day that I signedin. I gave all the transactions details I got from my bank to them but they very irresponsive and they said did'nt do it from their side. They are cheating by taking unauthorize money from our card. Not recommended.

I received an email on Sunday, November 6th, 2022 notifying me that this company was going to be charging my card for my subscription to the service they provide (i don't know what that service is) and when I tried to cancel, there is no account for me. I would remember if this was something I signed up for, and I never signed up for this. The only communication I have with this company is them letting me know that they were going to be charging me for their services that they are not providing.

On November 14th, 2022, I was charged $14.99 from them and this was 100% an UNAUTHORIZED debt charge.

My first time ever hearing about Bartleby is from a fraudulent debit card charge that appeared on my account. Contacting their customer service is next to impossible, and once you DO get someone, they can't do anything since you don't know the member account that used your card. They don't care as long as they're getting paid. You're better off disputing the charges through your bank and taking care of it that way.

I cancelled my subscription, same day I purchased it and have been getting charged 29.95 monthly, no email to warn me. I even removed my card from my account yet they still charge me.

I’m being charged 10 dollars despite never even signing up for this service or even making an account, I tried calling and their phones are shut down. This is an outrage.

I have been charged for services I have not used or signed up for and I would like a refund please. I believe this is fraudulent. I did not request to use your resources and I have been charged three times in the last three months for absolutely nothing. I am very unhappy about this and I insist that it is rectified urgently!

I had subscribed to Bartleby Research and paid $7 for 7 days trial, then it was going to be charged monthly if I did not cancel. However, there was not an option to cancel in my account, which has led to US $29.95 being charged to my account.
Hopefully, this can get resolved and I won't have to cancel my card. It is unethical to have a promotion with an opt-out offer where, due to your technical difficulties on your site, it is not available to the customer.

I woke up to a charge of 29.5 USD. This is really disappointing because I only registered for the 2 day subscription

That girls voice in the ad on YouTube is so incredibly annoying. I'm never going to use Bartleby bro. I pay for chegg, it's worth it. Get that annoying lady off my phone, thanks

Greetings,

I am here to complain about the speed of getting answer. I have paid for it and I didn't get the answer in the time, this doesn't help me out. I'm running out of time while waiting for the answer. I hope the problem can be solved.

Thank you.

i want to cancel my bartleby subscription

Received an email January of 2021 that my subscription had been canceled successfully. I Have now been charged 6 times at $9.99 a month and had to cancel AGAIN. I don't not want my card on file with this website.

While registering myself as bartleby expert I am not getting subject options for selecting the preferred subject expert. This is happening since today morning. What should I do now?
I am attaching the screenshot of the issue what I am trying to describe. Instead of giving subject options blue underline is being shown.
Kindly look into the matter and do the needful as soon as possible.

Who in the heck are you ? I never heard of you until I checked my bank statement and see that you've charged my bank card since April 2021 for $4.99, May for $9.99, June for $9.99, July for $9.99. I have contacted my bank...Resolution...return my money !

I have subscribed to Bartleby Research on 23/2/2021 and paid $7 for 7 days trial, then it will be charged monthly if not cancel. However, there wasn't an option to cancel in my account, which had led to AUD 39.95 being charged on 2/3/2021. I sent quite a few emails to the support team to get a refund, however, they ignored my emails. I am pretty sure many customers have encountered the same situation which is unethical. Hopefully, it can get resolved.

I was charged for an account I did not want and on my credit card. Yet I do not see any account that I have that I got charged but on my credit card it says it got charged by Bartleby.trial.

My daughter bought books for her college classes at University of Nevada, Reno in January, 2021. She used my credit card. The cashier asked her if she wanted a free trial of Bartleby. My daughter said no. Apparently she received the "free trial" anyways. My credit card got billed $9.99 twice each month for Bartleby. Cancelling is difficult because they only take emails. They have a policy TO NOT REFUND! Even though my daughter didn't accept this product and NEVER used it. They are unethical. DON'T use this company. They only want your money and they don't care about helping struggling students.

Every math problem I needed help with they got them wrong caused me to get an f and they won't give refund what a joke bartleby is garbage they got 50 math problems incorrect that is awful I might as well have asked my 4 year old son for help I feel as if they are nothing more than a rip off taking peoples money and they can't even help people with there work they get every damn answer wrong I'm guessing they have preschoolers working there over all I want my $10.00 bucks back I wasted on bartleby subscription

COMPLAINT ABOUT BARTLEBY DEDUCTION ON MY ACCOUNT
I accepted a promo of Barleby learn to have a discount of 25%.
HERE ARE THE DETAILS OF THE TRANSACTION.
Store: West Virginia University BSKT, College Avenue, Morgantown (Phone: [protected])
Store: 05830, REG: 008, TRAN#: 1626
Date of Transaction: 11/12/2020
Items Purchased: Doctoral Graduation Apparel, Cap, and Tassel
After three weeks I called the store that II would like to opt out or unsubscribe to the promo to avoid being charged every month. They told me I have to send email to Bartleby to unsubscribe.
On December 04, 2020, I received an email from [protected]@bartleby.com that my card will be charged 9.99 on December, 12, 2020,
On December 05, 2020, I sent an email to them that I would like to unsubscribe but to my surprise thy still went ahead to charge me.
The store where I purchased their item only asked me to send email but I wanted to talk to them, but this company phone number cannot be find because all efforts to do that were in vain.
I am no longer in the Subscription again and so I want them to restore the amount of $9.99 the charged me on December.
Attached are:
1. Receipt of my transaction
2. The email I sent to Barleby to unsubscribe.

Thanks for your intervention,
I look forward for your resolution

Best regards,
Olantrewaju John Fadairo
[protected]