The Book Depository’s earns a 1.2-star rating from 193 reviews, showing that the majority of readers are dissatisfied with purchases.
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Never received order
Ordered The Song of Achilles Special Editon by Madeline Miller on April 24th of this year, my order number was BDM-934-[protected]
I got the confirmation on April 24th and status of it being shipped on April 27th. After the first two initial emails I then received one on May 8th saying it had been delayed due to high volume. But still did not receive after all this time.
Desired outcome: I would like to receive my order, but if that can’t happen I would like a refund.
Order of 7 books unfulfilled and not refunded
Two separate book orders made through the book depository totalling 7 books unfulfilled and not refunded. The book depository has now closed so I’ve tried emailing Amazon too because the book depository help links all now link to the Amazon site but no response. One order was made March 4th BDM-735-[protected] is the order number and 3rd of February BDM-029-[protected]. 7 books undelivered. I’m not sure who to contact or how to get a refund.
Desired outcome: Receive the books or receive a refund
No refund
Book arrived 4 weeks after order and Christmas and site stated 5-6 days delivery. It was a gift and as such useless to me. Returned item via method requested on email by Book Depository. They told me via email to write return to send on the bkx and post in the post box. I did this and can proove I did via and email. They say they have not received and will nlt refund. I have only done exactly what they ask and they owe me a refund. If they had delivered the item purchsed within the advertised time of delivery or even within a week after (I am not totally unrealistic) we would not be in this position. This started in the middle of Decmber 2022 and now its March.
Desired outcome: Please refund.
Is The Book Depository Legit?
The Book Depository earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for The Book Depository. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bookdepository.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bookdepository.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for The Book Depository have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up The Book Depository and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Bookdepository.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While The Book Depository has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 193 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The Book Depository protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
damaged item and time taken for delivery.
Received book order on Friday 13th January 2023 was collected from post office even though we had delivery instructions given to us and waited a long time. Many phone calls to delivery people to track parcel without any success. Book was a Christmas gift , when opened found book damaged and torn on the whole top right side corners. The hard cover is all buckled both sides and squashed .
the order number for purchase is BDU-190-[protected]
Email [protected]@hotmail.com
Desired outcome: Please replace my book in the condition purchased , brand new. thank you for your help in this matter.
Bakuman manga box set
Bookdepository just randomly canceled my order without any justification.
I bought the Bakuman complete box set for 118,53€ euros on sale, it cost 161,50€ but it was on sale for the 118,53€
I bought it on the 29th of December and everything was ordered on the correct terms.
Today I received an email saying my order was canceled.
The problem is there was no justification from book depository whatsoever. Also, the same item now costs 216,89€ which is 100 EUROS MORE than I paid for on sale and also means the item is NOT out of stock.
Contacted book depository which told me they canceled the orders because of their supplier and now if I wanted I could buy it again on their website for the 216,89€ which is just outrageous to even say to a customer.
Desired outcome: Still send me the item for the original price since it is in stock. OR give me a coupon code for the exact price of the item I bought on the 29th of december (ONLY 5 days ago).
Refused to provide invoice
This company has refused to provide me with an invoice of purchased goods (books), despite me having clearly filled out the Billing Address when I made the order.
I ordered my books and immediately asked for an invoice via email. Customer support indicated that:
Jean (Book Depository)
Aug 4, 2022, 12:46 GMT+1
Hi Laura,
This is Rebecca from Book Depository Customer Service team. I hope you are well.
Unfortunately we cannot provide you with a packing slip as invoice for your order because it has not been sent yet.
Can you be so kind to contact us again in a few days, please?
Kind regards,
Jean
Customer Advisor
After having received my package, no document was in it. Contacted them again, to request the invoice. I have now exchanged over 15 emails and they simply refused to provide the invoice.
They have provided a "packing slip" which does not have my Billing Address.
Desired outcome: I need an invoice or to be refunded.
Books are not deliverex
Dear,
On 23.02.2022. We ordered and paid for two books - The Promised Neverland Vol.1,- 10,93eur, and Dr.Stone, Vol.1-10,01eur, Total 20,94eur;
Order reference BDM-400-[protected].
They have not been delivered to us until today.
I would like you to either refund us the money or deliver the mentioned titles as soon as possible.
Attached is the paid order!
I am expecting an answer!
Thank in advance,
Ljiljana Djordjevic
Desired outcome: Refund or shipping
Book order failure
URGENT: Empty envelope received _
AbeBooks Sales Order No. [protected]
Text of ORDER CONFIRMTION by Abebooks from Jun 30,2022:
"Bookseller Book Depository International has confirmed their portion of order number [protected].
1. ITEM: Bookseller: Book Depository International
AbeBooks Purchase Order No.: [protected]
Item Status: Confirmed
Title: The Thoth Tarot, Astrology, & Other Selected Writings (Paperback)
Author: Seckler, Phyllis
2. ITEM: Bookseller: Book Depository International
Item Status: Confirmed
Title: The Thoth Companion: The Key to the True Symbolic Meaning of the Thoth Tarot (Paperback)
Author: Michael Osiris Snuffin"
__________________________________________________________
Hello --
we are waiting for the two ordered items (s. below).
I already sent 2 eMails (July 18 and 20, 2022) to [protected]@support.bookdepository.com -- without any reply.
The empty envelope was totally wrapped in plastic, showing the notice:
"Regrettably the item was damaged and has therefore been provided with a plastic cover by Deutsche Post" (s. photos attached).
Please, send us the requested items again.
Best regards,
Johannes Fiebig
Kiel, Germany
Tel. +[protected]
Desired outcome: Please, send us the 2 ordered items.
my order and contacting!!
Hello, I placed an order of 6 books on book depository back in May. Although it said it would take about 20 days to arrive, the whole month of May and June has passed. It is now mid-July and my order still isn’t here. I tried tracking my order on your website but the only thing it tells me is when the books were dispatched and not how far they are from arriving. I have tried contacting on your guys’s website but there’s no response. I have already paid and put in all my location details. My order number is BDU-679-[protected] and contains the following books: rich dad, poor dad, The Seven Husbands of Evelyn Hugo, American Psycho, It ends with us, Verity and The secret history by donna tart. Please check on my order and inform me or give me a response as soon as possible.
Thank you.
Desired outcome: i would appreciate a response and an update on my order as quickly as possible
Delivery Israel
Recently the courier serviced used locally for delivery of books in Israel has been changed from Bar Havza to Exilot. In past service from Bar Havza was good and had no problems received all books ordered correctly in a timely manner. Since the replacment of Bar Havza by Exilot have had numerous problems and trying to correct them through their customer service is a nightmare. I complained to Book Depository customer service but was unable to get any answer concerning complaints.
Desired outcome: That Book Depository will take the matter seriously and optimize their delivery service to Israel
Scam, liars
Ordered books never arrived. After 2 weeks after keep giving processing note l asked my refund and until now l am receiving only template answers and can't get my money back. Scam! Liars! And no answer on five emails so far who is responsible to complete charge in police. Avoid. How to get my money back?
Desired outcome: Full refund is only acceptable outcome.
Orders keep getting cancelled or rejected
I have been a member of book depository for years now. I made an order in November and no issues everything was processed and delivered. I tried making an order since January 23rd and each time the order is cancelled and rejected. When I ask them why they say they cant disclose why. I have more than sufficient funds. Each time I tried using different cards and the same results.
I then made my husband create an account and he tried to order the same goods but for some reason his amounted to more than the taxable amount. We tried paying the taxes many times many attempts on different devices etc. and all said it didn't work and the books were returned!
I tried again using PayPal and a different card on my account and the same issue - cancelled and rejected. when i email to complain i get different representatives each time and the most recent lady told me to be patient the order will come when it is CLEARLY cancelled!
I don't understand why none of my payment methods work on my account when I never ever had issues in the past
Order number BDM-213-[protected]
Order status: Cancelled
Placed on January 23, 2022
Order number BDM-376-[protected]
Order status: Cancelled
Placed on January 24, 2022
Order number BDM-530-[protected]
Order status: Cancelled
Placed on February 2, 2022
Order number BDM-854-[protected]
Order status: Cancelled
Placed on February 23, 2022
Order number BDM-201-[protected]
Order status: Cancelled
Placed on February 24, 2022
Desired outcome: For someone to fix my account so that I can make future errors and to deliver the books ASAP!
order hasn't arrived after a month
I ordered a set of books at the start of January and the package was Dispatched on the 6th but after a month it hasn't arrived. I sent an email about my package a week ago. I was told it should have arrived by 20/2/2022 and to check my local post office but it stil hasn’t arrived. I went to my local post Office and the package wasn't even in the country. Is the package lost in transit?
Won't fix their mistake
Know this: if anything goes wrong with your order, no matter how obvious the mistake or common sense the solution, Book Depository will not help you or provide a solution. Their "customer service" staff, as is clear by almost all of the 1-star reviews, do absolutely nothing to help customers or provide service. A friend bought me a book online for Christmas from Book Depository. They sent me the German language edition, not the English language edition he'd ordered. He no longer has the order number and neither do I. What I sent, at the request of the "customer service" desk, was the ISBN number, the shipping address, the name and email address of the purchaser. Amazon and Barnes & Noble, with the information I sent, would have replaced the book sent in error. Not Book Depository. I would strongly recommend using reliable and responsible book sellers, which Book Depository is absolutely not. This has been, by far, the worst online retail experience I've ever had.
Desired outcome: Receive the book that was ordered
Package didn’t arrived twice
I have placed an order sometime October and up until December I didn't get any news so I emailed them and response was if I'd like to get another copies so they can resend it so i assumed my package was lost and why not get a new one as they're willing. So 1st delivery ays dispatches and arrived 19th Nov. didn't arrived. 2nd attempt deispatched and now says arrival 13th of Jan. Till 18th of Jan. Emailed t'en as it didn't arrived and voila! They gave me another BS email response saying Feb.10th and antojer one is 15th. Like BS! Alibis!
I did asked for refund but none of them are willing as they want me to keep waiting and waiting my money! They can't even read backwards even I replied to the thread! Different agent and SAME BS REPLIEs!
The inconsistency of their response and lame excuses are the worse! I've been demanding for refunds but none of them are willing but just wanting me to wait! No not buying this BS excuse!
Get me back my REFUND! What a waste of time and money! Worse ONLINE CUSTOMER SERVICE!
You can check how inconsistent they've been with their alibis and this is far worse.
Desired outcome: Need my REFUND ASAP!
Wven says 24/7 customer service but didn’t hear from them up to 3days! So much BS!
Book order
I ordered Fairies of the faultlines artbook at November 29th from The Book Depository. (Order number BDU-418-[protected]) I got an email form them at December 3rd that it would be shiped in 5-10 business days. We live in Hungary so i understand it takes time to ship it but its the middle of January. The online tracking still shows that the book is dispatched from the UK. I tried to contact them, but they do not answer neither to complains via their contact form on the webside nor via email, and there is no phone number or any other contact info.
Nagy-Herczeg Domonkos
Desired outcome: Ship the book, or at least a refound
Wrong mailing address
Hi,
I have received a book which the address is right, but I did not order the book itself. I realized that there is a different address to Amy Ng, whom could be the owner of the book.
I will be sending this book to her, so in case she call for inquiry.
Thank you
Ben Chang
Desired outcome: Nothing.
Does Discounts sites authentic?
Is ClothingRIC.com is authentic Book Depository discount website because I have a little bit confused over it? I am new at Book Depository and don't wanna become the victim of a conspiracy also I want some discount for, coz I heard by my cousin "book depository keeps discounts too for customer "
I did not receive my order even though it's dispatched in system
BDU-172-[protected]:
Order was placed on 3rd Sept, and when I checked in system on 25th Sept the personnel replied that the parcel has been dispatched but I do not receive any parcel in September. There was no information provided on the parcel (no tracking number or forwarder information/ signage of the parcel) and it's such disappointed with such services. in today's delivery service, it's not acceptable to confirm the delivery is dock without any proof, and it will be considered as fraud/ cheating cases for online purchase.
Book delivery
Good day, I placed an order in June this year and have still not received the books I paid for.
Order number: BDM-[protected] Order date: 15th June 2021
Delivery address:
Lauren Salmon
34 Roxburghe Ave
Craighall Park
Johannesburg
Gauteng
2196
South Africa Billing address:
Lauren Salmon
34 Roxburghe Ave
Craighall Park
Johannesburg
Gauteng
2196
South Africa
Order details Qty Item price Total
The Invisible String The Invisible String (Paperback)
By (author) Patrice Karst, Illustrated by Joanne Lew-Vriethoff
Available - dispatched from the UK in 4 business days 1 R163.13 R163.13
Listening to My Body: A guide to helping kids understand the connection between their sensations (what the heck are those?) and feelings so that they... Listening to My Body: A guide to helping kids understand the connection between their sensations (what the heck are those?) and feelings so that they... (Hardback)
By (author) Gabi Garcia, Illustrated by Ying-Hui Tan
Available - dispatched from the UK in 6 business days 1 R334.01 R334.01
Find Your Calm: A Mindful Approach To Relieve Anxiety and Grow Your Bravery Find Your Calm: A Mindful Approach To Relieve Anxiety and Grow Your Bravery (Hardback)
By (author) Gabi Garcia, Illustrated by Marta Pineda
Available - dispatched from the UK in 6 business days 1 R313.69 R313.69
Delivery FREE
VAT R0.00
Total R810.83
Thank you for shopping with us,
Book Depository Customer Service Team
Please can you give me an indication of when I can expect them. Thank you. Lauren Salmon
Desired outcome: To received the books I have paid for or refunded.
The Book Depository Reviews 0
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Overview of The Book Depository complaint handling
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The Book Depository Contacts
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The Book Depository phone numbers+44 203 526 7060+44 203 526 7060Click up if you have successfully reached The Book Depository by calling +44 203 526 7060 phone number 186 186 users reported that they have successfully reached The Book Depository by calling +44 203 526 7060 phone number Click down if you have unsuccessfully reached The Book Depository by calling +44 203 526 7060 phone number 249 249 users reported that they have UNsuccessfully reached The Book Depository by calling +44 203 526 7060 phone number
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The Book Depository emailshelp@support.bookdepository.com100%Confidence score: 100%Support
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The Book Depository address60 Holborn Viaduct, London, England, Greater London, EC1A2FD, United Kingdom
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The Book Depository social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all The Book Depository contacts
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