Lululemon Athletica
Reviews and Complaints

Evening. I attended your store in Richmond Centre on October 6, 2017, Friday evening around 7 pm. I had entered the store without any greetings and an enormous attitude from the girls on the floor.in particular, an Indian girl was flipping her ponytail and whipped right by me with a snit on her face. I have been to the other lulu lemons in the lower mainland such as Metrotown, Oakridge and downtown Vancouver and I have never been treated so poorly. As I walked out of the store, I walked passed two girls who were chit chatting with arms folded and not bothering to assist. While I understand hiring these young girls is a part of the operations, their immaturity and lack of respect is discerning and highly uncalled for. Although I live in Richmond, I prefer not to enter this specific Lululemon store. To add, I had heard from many of my friends and family that they experienced the same attitudes, however, I did not believe it until I experienced it myself. There needs to be some serious training / shadowing for your staff to repair the customer service skills that have spun out of control.

Although I teach grades k-8 fitness and nutrition all year round, I do not qualify for the instructor discount. I have BA, BS, Masters, and 6th year Degree, still not enough although my curriculum demands that I teach fitness. We participate in fitness Friday weekly and wear fitness attire to encourage our inner city underprivileged children. I think it's a shame! I've emailed customer service and two local stirs in Ct to no avail. I guess discount only applies to instructors who hold certificate whether they activity instruct or not!

I bought my daughter a pair of leggings from your company and there is now a hole on the inside of the leg where the seam is. I also bought her a pair of your cropped leggings and there is a hole in the back of the butt where the seam is. We paid a lot of money for these products and are disappointed in the quality. We are hoping that you will stand by your products and send us at no charge a new pair of each of these leggings. They were a size 2 and they were both black. I buy a lot of your products online and have done so for over the last 8 years or so and I have not had an issue until now. I have attached photos below and the first two are of her black leggings and the second two photos are her cropped leggings (3/4 length leggings that come down to just above her ankle) They are falling apart at the seams! I have a reference number from my order as well. Her leggings were purchased on Nov17/15 online with reference number [protected]. Please do not disappoint us and give us new pairs at no charge...we are very upset and unhappy!

I don't normally write about my customer service experience. However, I thought it was time I let Lululemon know that I am dissatisfied with their customer service in regards to my mail orders. For the pass 6 online orders I have not been receiving the cute lulu bags & then my packages have not been shipped in a plastic bag. The last order my tops were just in the shipping bag. As much as I spend for these garments I just want Lulu to ship my garments with better care. I am not buying a $10 shirt. I just feel like the shipping is getting worse & worse.

Hello,

I had bought a couple items for my mother for mothers day but my mother wore the item once and there was pilling on the shirt right away. Because there aren't too many lululemon stores near my area, I revisited the eaton centre location on July 13th to discuss this issue.

I didn't have my receipt because I was told receipts were saved electronically. I had explained my situation to an employee as I walked in and she allowed me to do an exchange for anything in the store. She also mentioned that if the item I chose was less of a value than the item I had bought before, she would return the difference back to my original method of payment.

The shirt I had bought was $98 but I could not find anything that I thought my mother would like so I chose a $68 shirt instead. When I returned to the cash desk, I explained my situation again to the cashier. She was extremely rude and condescending. She did not let me finish my sentence and she told me that she would not return any money back to me, but she will issue a gift card. I explained to her that another employee told me a different story but she told me she could not do it for me. She was extremely unhelpful- I asked if she could find the method of payment in her electronic copy and she told me no. I tried to sift through my email to see if I could find the electronic copy and asked if she could recall when mothers day was and she looked straight at me and said "no I don't". I had to ask her again to pull out my electronic copy to see when I visited the store.

At the end, I was not going to fight over $30 for something I was getting my mother so I picked other things and paid more money. I would have gladly done so if 1) communication was clear between employees because I was told two different things 2) If she treated me with respect and kindly tried to help me resolve this issue.

I also work in retail and I know good customer service. Lululemon is a brand that strongly advertises amazing customer service but that is not what I experienced at eaton centre. The fact that I had to revisit the store because the quality of the top I bought was terrible was inconvenient for me to begin with. Instead of apologizing for the trip I had to make again and trying to help me, she was rude and treated me as somebody that was being sketchy and cheap. I did not appreciate this kind of treatment and I won't be shopping at lululemon for a long time because of that one employee.

I would like for the specific employee to be informed about the unpleasant experience that I had to experience at the store so that she is aware of her unprofessional customer service. I was at the store at about 8pm on July 13th.

I had the worst experience with Lululemon! I have purchased $300 worth items from them and everything was of a terrible quality and was not worth the money! I contacted their support service and they gave me a run around and said that I was just a liar and that they stand behind their products. Do not buy from this store! On their website items look a lot different from that they are in real life. I assure you this place is terrible and you will waste your money on garbage! They refused to accept my order back and I did not get a refund. Horrible!

I ordered items online in the amount of at least $300+ last June 25, 2016. I got the email confirmation June 26, 2016 that my items are on it's way. I tracked the package everyday to make sure that I will have it before we go on vacation. I received the package June 29, 2016 but the package was swapped with someone who lives in Massachusetts. I called customer service and Allie said that she can't help me with my missing items. I was instructed to either print the return label or a fedex guy will come to my home to pick up the wrong package. I said to her that I am not wasting another minute waiting for someone to pick up the package that Lululemon mistakenly sent to my home address. Allie from Lululemon Vancouver also said that I will have to call all the stores and ask them if they have the items I want and that I have to repurchase it. So I said to her I need to speak to a manager but she kept saying we have no manager here. Someone from our resolution team will call you back within 48 hours. I thought online shopping is suppose to be convenient but she said there is no guarantee until you receive the items you purchase. Wow I guess we all just have to shop at the stores if they cannot guarantee anything you buy online especially if you are going on vacation and you are planning to bring the items with you. Below is a screen shot of the email they sent me. As you can see they were not even apologetic. Please beware of online shopping with Lululemon. There are so many stores with better customer service and much better quality.

I bought yoga clothes and mat from the website www.lululemon.com. I paid about $400 for the order and postage, but the seller provided only useless confirmation email, which didn’t contain anything helpful. I sent several emails, but no response. After 20 days my order hasn’t been delivered. The seller continued to keep silence. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

Hello! I have bought shirts from Canadalululemonstore.ca website where transaction is processed by SSLBillpay. It’s a complete fraud. I have never got my goods. This is a fraud transaction company. Don’t pay through this.

My wife bought a $100 jacket there in February. As she is shedding weight from a pregnancy, it was to get her through to the summer. Unfortunately, the zipper is defective and we only managed to get back to the store in March, after the 2 week exchange window (try going to a store with newborn twins at home). We wanted a replacement, or at least a reasonable level of service regarding a repair. Instead we got attitude from the clerk and a 4-8 week delivery on the repair. By the time we get it back, it will be warm and the jacket will have no purpose. After shopping there for years, we see the company's true behaviour (which have nothing to do with the principles they preach). Very sad. Very disappointing.

I bought a lululemon jacket that was pilled and frayed after one wash. When I tried to return it to the store, a refund was denied despite selling me a defective product that could not withstand one handwash. They still had the same jacket on the rack at full price when I attempted to return it. They kept referring back to their return policy that requires tags and a receipt. After much haggling, that this did not fall under the same category since their product was defective, I finally did get a refund. This was after complaints to the BBB, their corporate office, and the store manager. I agree that no one should support Lululemon. There are plenty of other places to get good quality workout clothing (that can withstand one wash) without all the hassle if there is a problem with the product. I know of two other people who have also had problems with their product pilling after one or two wears.

I received a $140 jacket from Lululemon for my birthday from my mom. The jacket was too big. I tried to exhange it and they would not because it was past the exchange date policy. I will never shop at lululemon again. My family and I have spent thousands of dollars there... but I will never step foot in the door again. too bad they can't get their act together.

I have had one of the worst customer service experiences ever with Lululemon. I was given a gift card as a gift that was invalid when I tried to use it. It appears it had never been activated. The store where the card was purchased said it was an error but there was nothing they could do unless I could prove I purchased it. How often do you give someone a gift card and a receipt? NEVER! The store admitted if there had been money on it and it was used up it would show a certain message that was different from the invalid card message I was receiving. The store said this meant it had never been activated correctly and they said my best bet was to call customer service. The customer service rep was also able to look up the card and show it had never been activated but he couldn't just add money to it. A customer service rep and eventually a manager both said too bad there was nothing more they could do.

So Lululemon if you would like to make a donation to Lululemon and not receive anything in return go ahead an purchase a gift certificate.in the final email I received I was told they stand behind their employees and their decisions. Great, but a company that does not stand behind their customers is one I will never shop at again.

I cannot beleive how low your company would go to rip people off. What does the horoscope have anything to do with it. Why couldnt you have been upfront about it instead of have fine prints at the bottom. Especially when horoscope has nothing to do with a chance to win a gift certificate. What an dishonest and low life way to get money from people.

I better not be charged for th $ 5.00 "joining fee". My cell number is 416 * *. I trust that I will be reimbursed for the crap that I had to go through to make this complaint and ruin my friday night.

I just wanted to share an experience with the Lululemon company. They make yoga-pilates-fitness apparel and I would encourage anyone who reads this to please pass it on and to not support this company because they do not support people that buy their products.

I received one of their jackets as a birthday gift and unfortunately, it was too small. So I took it in to the local Lululemon store and was told that they would not allow me to exchange the item for one that fit because it had been more than 2 weeks since the time of purchase. Disappointed, I left the store and headed home to call the corporate office with hopes that they would be more reasonable.

My experience with their corporate representative was even more frustrating. The guy I talked to actually admitted that he was comfortable knowing that someone had spent close to $100 on a jacket that I will never be able to use because it's too small.

Therefore, I'm just trying to spread the word that lululemon products will make TERRIBLE gifts unless you are 100% sure it will fit who you are buying it for.

The representative said he didn't think they were being unreasonable, but I disagree. Earlier in the day I had returned a paid of sandals to REI that I purchased in October and had no problems. Thank you REI! Another example of a company that knows the meaning of customer service is Patagonia. They not only support the environment by donating a percentage of their profits to environmental organizations, but they support their consumer by always being open to returns or exchanges until you are 100% happy with what you have.

What is the most surprising is how they claim to be a company that supports yoga principles, which would include compassion, and yet they did not offer me any such thing. Their stance was that was the policy and too bad that someone spent money on something I cannot use.

Lululemon is not the only place to get yoga-pilates-fitness clothes and I would just like to encourage everyone to support companies that support the customer... which means not shopping for or buying lululemon products.