Luminique’s earns a 2.5-star rating from 19 reviews, showing that the majority of skincare enthusiasts are somewhat satisfied with their products.
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Cancelled membership
I cancelled my membership as per their terms and condirions and within the 30day trial, got charge for another month of product before receiving product (still waiting for product) and 2 weeks after receiving my trial product (within trial period). Rang company the next day and advised of situation. Verbally requested for membership to be cancelled with a confirmation email (still waiting), advised they do not have the authority to withdraw further funds from my account.
After 1month of no contact or withdraws, I have noticed a withdraw from my account for the value of another months worth of product.
I am requesting for the money to be put back into my account, an apology for their mistake and for the company to be investigated.
Initial offer " trial"
I was offered a trial offer on line and the ad stated "...just pay a one time shipping fee of $ 4.95.." there was no mention of another charge. I was charged the $4.95 on 1/5/16 then on 1/20/16 I was charged another charge of $89.47. This is outrageous. Also the phone number provided on the bank statement I have called and stayed on hold for more than an hour on multiple attempts to contact this company. This should be considered illegal
Free sample
I filled out a survey with your company. I read it and it said it was a trial offer and that all I needed to pay was a delivery fee. nothing about having to pay for the full price. now you have taken out 3 separate amounts first being $11.80 on the 25 of September the second being $101.48 on the 7th of October and the third being on the 8th of October for $100.29. I did not receive what was in this trial offer. it had 4 different items that you were to receive I got 2 and nothing saying that I had to pay for the items as it was a free trial. I rang your company on the 12th of October with no outcome. I was told that I was charged for 2 lots of product and each lot was to contain 4 different products. which did not happen. I have contacted the bank and also the fraud squad. I would like this matter resolved asap I await your reply thanks
I filled out a survey with your company. I read it and it said it was a trial offer and that all I needed to pay was a delivery fee. nothing about having to pay for the full price. now you have taken out 3 separate amounts first being $11.80 on the 25 of September the second being $101.48 on the 7th of October and the third being on the 8th of October for $100.29. I did not receive what was in this trial offer. it had 4 different items that you were to receive I got 2 and nothing saying that I had to pay for the items as it was a free trial. I rang your company on the 12th of October with no outcome. I was told that I was charged for 2 lots of product and each lot was to contain 4 different products. which did not happen. I have contacted the bank and also the fraud squad. I would like this matter resolved asap I await your reply thanks
Is Luminique Legit?
Luminique earns a trustworthiness rating of 77%
Reliable, but always remember to protect your data.
We found clear and detailed contact information for Luminique. The company provides a physical address, 5 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Luminique.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Luminique have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Luminique.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Luminique has been found to only resolve 36% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
- The website belonging to Luminique has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- The registrar associated with Luminique has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
- Keywords related to scams and fraud were identified in our analysis of Luminique website, which could indicate that the website is engaging in illegal or unethical activities. It is crucial to approach the website with caution and conduct proper research before taking any action.
Refund my money
Hi
My name is Dudymay Ngaro
1. A verbal contact between your customer service agent and myself is that a 30 day trial for the anti wrinkle product was arranged that the trial didn't start until i received the products in my hand. The products didn't arrived at my home until the 13th August, so the 30 day trial has not ended as of yet.
2. You have breach this contract that has been stipulated between us, by deducting money from my account before the trial and because of this I require you to refund my money back to my account,
please asap.
3. Because of this misconduct that has happen, I don't require nor do I want any further products from your company, but i do require a quick respond to my email asap.
I do not have phone anymore so please email me.
Thank you
Dudymay Ngaro
False Debit to Credit Card
By agreeing to a ONE OFF payment for postage of $1.99 on a FREE offer on Facebook, I have now received by Credit Card statement to find they have taken out a payment of $92.42. I certainly did not sign up for any on going product purchase therefore how is this possible? I will certainly be warning everyone on facebook not to fall for this obvious betrayal of trust.
Exactly same overcharging on my account. Facebook only pay postage for one free bottle . Charges on the Credit Card $102.43.
Pricing
Luminique advertised free cosmetic trial for the price of postage $2.95. The goods arrived and about 2 weeks after my bank account was debited $95.07 . There is nowhere I can get an Address to query this, then in March I was once again debited $10.95 I don't know what this is for. I would like to get my money back as I am a pensioner and really can't afford this. Also how do i stop them from doing this again
Thank you and I hope you can help me
Moya Allen
Fraudulent free trial offer
Hi, I ordered the free trial like most others. I am used to free sample from reputed companies and was expecting this to be just a free sample. A few days after giving my card details and reading some reviews online I called them and they assured me that the product is good and is worth it. I missed the cut off date by a couple of days and got an auto debit on my card. I am not sure if this is the best way to do business. I feel very bad as I lost money. I will end up finishing the product but will surely never ever consider buying it as it surely not worth the price and is quite ordinary and comparable to a drug store product. Unlike with other good brands in the market this is just a pump and dump ponzi scheme and should be reprimanded by the law. I feel all the more bad as we live in a civilized society. I am also very surprised that this company has been flourishing even though it has complaints since 2013.If the product is reputable which it is not in this case there should ideally be buyers wanting to buy the product weather it is of the shelf or online. Just goes to show how such business thrive in this part of the world and make billions coning people like us.
The complaint has been investigated and resolved to the customer’s satisfaction.
Charges that they were showing for cream is just $2 i thought its just one small cream a sample kind but they send 4 cream set and charge me $29 for freight shipping and $79 from my card i cant spend $100 for just a cream
they are charging every month from my account i don't know how to stop them
Credit card debited but product not received. This is a rogue company. Beware.
unauthorised direct debit to my bank account
HYD*LUMINIQUE.COM made an unauthorised direct debit to my bank account for $74.99 on 30/08/14 and again today 05/09/14 made another unauthorised direct debit to my bank account for $8.52. Same as with Bellaplex these two companies are connected, and if this is the way they conduct business, then I will not continue to purchase their products. I have not placed an order with these two companies for more products as yet, as I still have not completely used the samples of their products I received. I would appreciate it if they would now send the full size products they have taken payment for without my consent or refund monies into my account by return.
Kind Regards,
Margaret Whitbread
[protected]@gmail.com
Unauthorised charge
I was going through my monthly bank statement and noticed a charge from above company dated 22/8/2014, at 1002am, amount $162.50. I did not request anything and have not received anything. I would like this money to be returned to me as soon as you can. Regards Anne Lawson
The complaint has been investigated and resolved to the customer’s satisfaction.
I am happy they helped me alot. And listened to ne always. Jason was really helpful and communicative. Thank you
Good
I also ordered on a line for FREE Sample. nothing is for free that I know now. after over R4500.00 ZAR
I am still searching on how I can get my money back. after a lot of emails to different company's still
no answer. going to my bank tomorrow maybe they will be able to help. must give this matter to
SAPS and FBI. this thieves must be stopped. and then they use names like...Estee Lauder, Lancome,
Cliique, Clarins, L'oreal and MAC., to get you to order only to give you two products . 1. .Clear Youth
solutions Advanced Anti-Aging formula and 2. Revival Beauty Advanced Anti-Aging solutions.
Dont know how names like this can let thieves use in a scam... what about their reputation.
just going to write to this "DR" a letter and give him piece of my mind.
I too answered the ad on line for a sample of a free product and now have been charged two separate amounts and no products at all . I have tried to phone the company but have not been able to get through as yet. I also want my money back and want this company investigated as they are frauds. What recall do we have to stop this company from ripping off people?
I ordered cream from this company and was showing just $2 charges then they charge me $29 for shipping and $79 took payment from my account, i never want spend $100 on cream i want my money back
payed 69.95 for wrinkle product and never received it
I have the same complaint as everyone else has. I only ordered the 30day trial and thought I only was going to pay for the shipping and now I find that you are debiting my account. I would like a refund immediately. I will be strongly recommending people to NOT ORDER anything from this company...!
I ordered this product through Facebook and I was thinking I would only receive 1 cream for a 30 day trial and only have to pay shipping because that is what the ad said. On going to order page I was asked if I wanted subscription to continue. I selected NO . Instead I have continued to be charged 2 lots of $69.95 + 2 lots of $1.75 each month. If I do not receive a refund I will hand it over to the necessary authorities and to Consumer Affairs, as in my opinion this is outright fraud,
I have ordered this product through a below link.
http://www.getluminique.com/
I would expected only receive 30 day trial and only pay a shipping according from the ad. My credit card has been charged $2.08 for shipping on June, after 2 weeks later I received a product and I need to pay a tax $29.34 tax from canada post. I found that the package with a free gift and 2 cans of products on the first week of July. After 1 month later my credit card has been charged $79.41 in the end of July. I called customer hotline and asked for the refund, they did told me same as Marzy said that. Finally I did complainted very seiously to them. At the end they told me that will refund back the $79.41 not including tax to my credit card within 5-10 business days.
I hope that I can get the partial refund from this company.
I am strongly recommended DO NOT ORDER any product from this company.
Can you please tell me why you took $69.95 out of my account, I know I never wanted to pay for anything like this so can you please refund me my money. Thank you Lyn Ball lynball@y7mail.com
Free sample
I signed up for a free trial and gave authorization to charge $2 as postage fee. But after around a month of sending me sample and charging me $2, they charged me with US $69.95 without my consent. There was nothing on the terms and condition and the bill sent to me clearly said that the products were charged at $0.
Just another fraudent way of making money by Luminique. They said my case has been handled by cancelling future orders which I never ordered but will keep Free Gift from worth USD 69.95
Its an excellent fraud model by Luminique
I had been order on 13 of August 2014 Luminique free trail price 2.99 pound and after I had been read all about this SCAM COMPANY then I have been phone them back to cancel and everyone know what they said you can't cancel the products but everyone when shopping online if you change your mind or you not happy you cancel or send the products back between 14 days this is the law.But this company try to send you another product you Never order from them and they send you with invoice playment
69.99 pound plus 2 months with out you agree. So this is ' LUMINIQUE SCAM COMPANY
You never ever to order from them.
Excessive unauthorised payments
On order no.280734455NJ I signed on for a $2.00 trial offer only to have $74.33 removed from my credit card account, this was done without my knowledge or consent and i certainly would not have agreed to purchase something that dear with out a trial first and secondly i want all charges with this company cancelled and any further products cancelled and anymore to do with this dodgy lot of Internet pirates cancelled and they should not be allowed to trade on the Internet full stop .
Yours Terence Smith.
Same thing for me -- however l reported this unauthorised withdrawal directly to my bank who cancelled the card, Luminique not longer have access and can not with- draw" easy funds " l'm now going to complete a bank investigation /complaint form for a refund for $79.99 from this appalling company.
Sorry to see so many other people being incorrectly charged by Luminique and I was one of them. Exaclty same thing happened with me. After they sent a zero dollar bill, they charged me with USD 69.95 at a later date. Its a scam from Luminique
I need help with this company
I ordered laser treatment from the company Luminique. I paid about $600 for it, and I made the appointment. But several days ago I received email from this company, and they excused, but told that their company was bankrupt and they were out of business. I was shocked, because they didn’t offer to return money. I have no idea what to do now. I wonder if...
Read full review of Luminique and 2 commentsreturn unwanted product and still getting charge for it on my credit card
Answered a trial for beauty product and decided upon receiving the product, that it was too expensive . The package was sent back immediately and thought that would be the end of it . another parcel was sent with same product on the 4 th of November 2013 which again I returned immediately with a note asking the company to not send me anymore of their products . Checking my bank statement, I see that my credit card was charged again .
The complaint has been investigated and resolved to the customer’s satisfaction.
they keep taking money out of my account. I cant afford this to keep happening.
applied for and paid delivery for a free sample.. then deductions started from my visa account. No product has arrived..And I dont want it or did I apply for it..
Your company has charged me on my credit card 2 payments of 76.00 dollars for products that i have not ordered. i would like your company to stop charging me for products that i did not order, I sent back your parcel in December and you still charged me.
Unauthorised Charge
In September I responded to an offer for a free trial of skin cream with postage of around $1. I did not order any products. Since that time the company has charged my Credit Card with two payments of $69.95 and two of $7.95 ie one in September and one in October. The trial product did arrive and was very inferior and I three it away. I certainly did not want anything more from the company.
If possible I would like them to refund the amounts.
Thanking you
The complaint has been investigated and resolved to the customer’s satisfaction.
Acct [protected] NJ
I replied to an ad for a free sample...then they started charging my Visa card for shipments without my authorization. How do I stop this from happening and how can I get the money back that they fraudulently charged my credit card for?
I have also had to pay almost $60.00 in customs charges!
please remove the credit card details for
Joan Manson
25 Chester St.
Waverley
S. Taranaki
N Z
entirely from your company records. I do not wish to receive or pay for any more of your products
Cant agree more with everyone that has posted. I recently purchased a free item and now have been charged $90+. they should be closed down and charged with fraud.I too would like my money back and now also have the inconvenience of cancelling my card and waiting for another one. Scammers like this should cop the full brunt of the law.
My visa card was billed for a luminique product I did not order and now I with all those who want this company closed down too. But before that happens I and everyone out there would like our moneys back. The ACM Luminique if they want to keep going our requests should be granted, YES.
I applied for free samples and and I have been charge us$69.95 times 3 and au$3.08 times 3 a total of au$273.60 and I have not received any good except the first delivery. ref [protected]. never deal with them as they have not sent me any products but keep billing my credit card.
finally spoken to someone re my complaint and it seems they weren't advertising free samples - hello that's what I read - according to this person they were free trials! No resolve in my concerns as I still have not got the products yet and they have my money and yes you got it we have to pay more for the next two months as well as this is what we supposedly agreed to.. So they give you it at a discount price and you get 50% off if you pay now. I just want it all wrapped up and finished so agreed. Given claim return numbers etc so let's see and a name to contact if it doesn't all wrap up - so let's see hey. NEVER EVER DEAL with this company they are there to RIP the public off so spread the word far and wide - current affair or the like needs to get hold off this one!
I have also been duped by this company. I thought I was getting a free product to try but now have had three $80.89 took out of my account without my authorization. How can I get my money back?
I was offered as a free gift to pay $2.00 as shipping charge after answering a survey.
I NEVER AGREE TO BUY YOUR PRODUCTS WHICH were SHIPPED TO ME WITHOUT MY CONSENT.
Then $77.38 plus $8.94 plus $25.00 were charged on my credit card WITHOUT AUTHORISATION.
IT IS A FRAUD & UNETHCIAL
Let us make complains together to US Better Business Bureaus, police and take legal suiting against the company.
Because when we act together, the power is bigger. Anyone want to joint as a group suiting or complain.
.
I
I paid for a $2.00 free trial and low and behold i got shafted for $74.33 taken off my credit card without my consent, if i had known i was going to be shafted like this on a free trial i would not have got it ? i refuse to pay $75.00 odd dollars for something that probably doesnt even work and let alone without trying the said Luminique product my A, C, M no.is 280-734455NJ so i certianly hope this product is cancelled A.S.A.P. or i will cancel this at my bank forth with.
regards Terence Reginald Smith
I too was offered a free trial of luminique $2.00 postage and shipping and all of a sudden I get a $74.33 bill on my credit card that I didn't authorise, I like the rest of you people have been scammed by this dodgy mob, i will report this to my bank and stop payment to this mob of internet pirates .
It is disaster after I replied a free sample trial, then charge me continuously, even I have phoned to stop the order and get a cancelation no on June 16, 2014, but .I still been charged $76.71 from ACM*LUMINIQUE 877-494271on June 30, what's that ? I will discuss with my bank to stop payment.
Visa billed for no product
I got thru mail a beauty age cream which i paid $1.99 for. This week i noticed a debit of $69.95 on my visa bank account. There was never any details that i saw about paying anymore money for anything. As it turns out, the product makes my eyes sting and therefore dont use it it. Now im being billed for something i havent received. I want my money back as i too am a very low income earner thus why i paid $1.99 for this in the first place.
This is for Luminique and Bellaplex customer services..
USA/CANADA [protected] 24 HOURS
AUSTRALIA [protected] 24 HOURS
NEW ZEALAND [protected] 24 HOURS
GREAT BRITAIN [protected] 24 HOURS
Just cancel and renew your credit card and be careful not to do this again, order free products without reading the small print. I am not happy Free is not Free.
I stayed on the phone and talked to the manager for a long time and she relinquished the amount back into my account if I refunded the jars and also she gave me a refund number for both types of products as they will not refund if product is not sent to the right sister place..she said... Best of luck to you all!
It is a pity they customer should always be right and then not BAD services will be there.
Return all the jars and demand your refund.
i have an unortherises gharge on my mastercard of $78.96 and would like it to be refunded by acm luminique
I'm writing to ask why money is getting taking out of my visa card and I'm not receiving any products for the money.
Also I was not aw here that money was getting taken out as I was surposed to be getting a free gift when I sent $2.00
for the postage.
I have been charged for products that I have not ordered, and now I want a full refund of $202.80 which has been dishonestly deducted from my bank account.. As I did not really think your products were good anyway I will not ever order them again.
Please refund as soon as possible.
Thanks
Yea thats what happened to my credit card now I too want my money of $204.22 deposited back into my card also
I bought a trial size lotion and have been billed 74.39 for the last 2 month. Since I received this lotion I did not agree to buy any more of your products and I never got the ones for Sept and Oct that you have been billed me for. Please STOP billing me for any more of your products and don't try to send any more of your products.
Withdrew $7. 95 out of my checking account
I wish i had read these comments i have just received my trial offer of luminique along with other products i never ordered. I sent 2 emails to them but no reply i finally got someone to answer the free phone after 4 days and have now been told ithere will be 2 payments of £69. 95 taking out my account if i do not return them or pay for them to be sent back. I am absolutely disgusted why should i pay to return items i never asked to be sent. The person on the other end of the phone said i agreed to try before i buy so why not let me try before they decide to send the products i was given that chance.
The complaint has been investigated and resolved to the customer’s satisfaction.
RMA of product was sent alongwith product, but i have been billed 69.95 US Dollars in my credit card. which should be returned.
RMA of product was sent alongwith product, but i have been billed 69.95 US Dollars in my credit card. which should be returned.
Read full review of Luminique and 19 commentsUNWANTED SHIPMENTS
I was to receive free facial products. Jan 22/13 I paid $2.02 shipping. Feb. 29 a charge on my credit card of $73.90 and
march 30 $72.96. I have notices from the post office for pick up a parcel with about $30. I did not pick up the last two shipments and require a refund.
I need these shipments stopped and a refund.
Thanks, Kathy Perrin
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Christine Baird. I ordered and received the free sample, paying $1.99 for postage. I also specified that I only wished to try the product and specifically stated that I did not to wish to receive any further orders without my direct action. I will be advising my bank tomorrow to stop any payment to your company in order that I do not pay for further product that I specifically said I would not order. I will be taking this action before you send me further product and try to charge me for same.
Hello my name is Tessie Orcino, in April of 2014, I received sample cream with just paying $4.99 for shipping and handling, that was not a problem. I also specified that I am only interested this time because it supposed to be a gift from google. Now last week Luminique sent me a package which I told post office to sent it to sender as I did not order nothing. Today, I just received my master card bill, I have been charged Nov. 3, 2014 in the amount of $9.22 and Nov.7, 2014 in the amount of $81.30. I am so upset . This company is a thief. Please help me, I need to get my money back and let's put a stop on this!
Hello my name is Dawn. On August 22, 2014 I paid for a sample of cream and just paid for the shipping which was a total of 2.24. I have no problem with that, now I as well have gotten a charge of 69.95 plus I'm sure was is a shipping charge as well for a grand total of 80.11 taken from my bank account on October 3, 2014. I did NOT give written permission for any amount of money to be taken from my account. I have contacted my bank as well as a lawyer and have demanded that these funds be returned to me as soon as possible, or I will be forced to have this company charged with theft.
I trust that this SCAM will get handled immediately. How dare you do this to me as well as others. Companies like you are why people like us cannot trust the honest companies.
Dawn Jackson
Firstly I am 64 and I know that I didn't order these products! I don't know who could have used my Credit Card - other than I did have my 12 year old Grandson to stay awhile ago.
I do NOT WANT AND NEVER WILL USE your products. Never use makeup since I finished work and ONLY USE water and SunBlock which I purchase here in NZ.
I will be notifying my Bank and won't be paying for this product. If you want it back send me a self stamped bag and I will give it to the Post Office or Courier of your Choice...
DO NOT SEND ME ANYTHING ELSE.
Regards
Addrienne Showler
Your Invoice #AC3B48A634DDE8598
Your Invoice #AC3B48A634DDDF247
DO NOT EVER SEND ME ANYTHING PLEASE..
I got charged on my credit card of a sum of $69.95 after getting a product of luminique facial cosmectics for $2.00 earlier in the year.
Please EXPLAIN!. I need a refund. I am so angry. Is this some sort of scam?. I need this to stop right away.
Your concerned customer.
Ben Nasara.
happened to me too.!
Luminique Reviews 0
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Overview of Luminique complaint handling
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Luminique Contacts
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Luminique phone numbers+1 (877) 494-2715+1 (877) 494-2715Click up if you have successfully reached Luminique by calling +1 (877) 494-2715 phone number 5 5 users reported that they have successfully reached Luminique by calling +1 (877) 494-2715 phone number Click down if you have unsuccessfully reached Luminique by calling +1 (877) 494-2715 phone number 0 0 users reported that they have UNsuccessfully reached Luminique by calling +1 (877) 494-2715 phone number100%Confidence scoreUSA & Canada1800 839 5491800 839 549Click up if you have successfully reached Luminique by calling 1800 839 549 phone number 1 1 users reported that they have successfully reached Luminique by calling 1800 839 549 phone number Click down if you have unsuccessfully reached Luminique by calling 1800 839 549 phone number 0 0 users reported that they have UNsuccessfully reached Luminique by calling 1800 839 549 phone number100%Confidence scoreAustralia800 443 544800 443 544Click up if you have successfully reached Luminique by calling 800 443 544 phone number 1 1 users reported that they have successfully reached Luminique by calling 800 443 544 phone number Click down if you have unsuccessfully reached Luminique by calling 800 443 544 phone number 0 0 users reported that they have UNsuccessfully reached Luminique by calling 800 443 544 phone number100%Confidence scoreNew Zealand+61 280 734 455+61 280 734 455Click up if you have successfully reached Luminique by calling +61 280 734 455 phone number 1 1 users reported that they have successfully reached Luminique by calling +61 280 734 455 phone number Click down if you have unsuccessfully reached Luminique by calling +61 280 734 455 phone number 0 0 users reported that they have UNsuccessfully reached Luminique by calling +61 280 734 455 phone number100%Confidence scoreAustralia+64 99 508 810+64 99 508 810Click up if you have successfully reached Luminique by calling +64 99 508 810 phone number 1 1 users reported that they have successfully reached Luminique by calling +64 99 508 810 phone number Click down if you have unsuccessfully reached Luminique by calling +64 99 508 810 phone number 0 0 users reported that they have UNsuccessfully reached Luminique by calling +64 99 508 810 phone number100%Confidence scoreNew Zealand
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Luminique addressP.O. Box 1366, Hoboken, New Jersey, 07030, United States
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Luminique social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024 - View all Luminique contacts
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