Luminous Brites review: Fraud 371

I called and cancelled the auto order within the 20 day time line and was told it would be taken care of. It was not done because I received another months supply. I cannot use this product at all, my teeth are to sentive. I would like to return the order I just received and have my credit card credited. thank you KellyWines

I ordered a "free" trial and paid S&H $4.99. I had no idea they would be charging me $88.75 after that. The hold is on my bank account right now and I have not received further product after the trial nor a bill, yet this money is going to be debited from my account. I do not want this product and I want the money back in my account. After reading complaints of others they are saying this company automatically enrolls you in a monthly program which they do not tell you when ordering the trial. I want this cancelled and the money back in my account.

wondering if this ever got resolved for you or if I'm going to have to cancel my card?

I agree with all of the above so I won't repeat all of the similar experiences. I have gotten through to someone two times, but got no where with them. He tells me the only way to get anywhere is to email your concerns to support@luminousbrites.com. I did that and got no response for about 7 days. Called him again, and he said they did respond but he could not see what the response was. The same or next day I had a response form them and it was as follows:

The terms and conditions, which you were required to read and accept upon ordering clearly explained how the program works. If the terms and conditions were not agreed to, the website WOULD NOT process your order. We have thousands of customers who actually read these terms and conditions and either cancel their membership within the allowed time period, or choose to keep the product for many months.

They did not address any of my concerns about a refund (with my offer of any shipping of return product at my expense) and confirmation that my subscription was indeed cancelled. All I recieved was their sarcastic remark above. I emailed them again and am waiting to hear more. Will keep everyone posted if I get anywhere, which I doubt...

I bout a free sample of Luminous Brites and I only needed to pay for shipping. Next thing you know they had taken $88.97 dollars out of my account.

This business is a joke. They claim to of sent you a product and bill you for merchandise that you have not ordered or wanted. Why they are still in business is beyond me. Do yourself and everyone else a favor and put in a complaint with BBB of California. I did.

I received my first $88.97 shipment and immediately emailed for a refund. That was Saturday. I emailed Monday and Tuesday as well and have not had a response. I called yesterday and talked to a rude young man who said there are no supervisors there (when I asked) and that the only way to get a refund was to email. You're supposed to return the product within 15 days for a full refund but only with an RMA. If they never give you one, you can't return the product. I may just send it registered mail. Also, the kit I got for $4.99 wasn't like the one on the web page and I didn't get toothpaste, brush and floss as promised. I paid by credit card so I will dispute the charge and call everyday on my cellphone to show I tried contacting the company. Will also continue to send emails daily requesting RMA per their directions to show I tried to contact the company.

WHAT A GIANT RIP OFF!

My next step is to file a complaint with the Attorney General in California as everyone on this board should. The more people that file a complaint, the better our case. The URL is http://ag.ca.gov/consumers/general.php

I only agreed to pay for shipping fees on a free sample of tooth whitener. I NEVER GAVE PERMISSION for ANYBODY to access my credit card for anything other than THAT.

i received a trial offer and was under the impression i would be charged only $4.99 and now the company is debiting my account for $88.97. i have emailed the company and called customer service. i am not receiving any feedback from the company and they are continuing to debit my account for this amount. this is a fraud site and don't accept any trial offers from them..

i am requesting an awaiting an authorization number to return the merchandise i received, but no response.! if anyone has any information on how to handle this, please contact me @ clpaluck@yahoo.com

thank you

The only thing I agreed to was the 4.99 kit.You con artist people don't know how to honestly present your product up front with consumers.Instead, you put it in the fine print.This is your way of screwing over the public.I have not even received anything for my 88.97, nor do I want anything else. The only thing I expected was the trial package.Therefore I would like my money back.Also I would like a cancellation confirmation number.

need tocancel subscription i never asked for but was charged for

Iwant to cancle and my money put back into my account. .

Wanted to let you guys know i had the same issue you all are facing and did finally get a refund. This was after 2 weeks of emailing 5 -10 times per day and calling daily. I was hung up on, ignored, and responded to twice by email where they seemed to always forget to give me a RMA #. I called three times on the last day i called, and was hung up on the first two times. The third time, I got a really nice man named Eli. I asked him not to hang up on me, and he was very kind. He asked if i was looking for a refund and i said yes. He said he would process that for me, and did. I received an email stating i had been given a refund, and it was infact in my bank account within about 4 days. I was never given a RMA# and the merchandise is still on my desk.
I did file a report with the BBB -and i suggest we all keep doing it. The company has never responded to the complaint.
Good luck to everyone still trying to get their money back...

I read this ad very carefully before making the decision to buy this product for only $4.99 shipping and handling. Today I rec'd a bill for $88.97 from you. Called you and was told I was charged this amount because I was a member.
I did not authorize this charge, and did not say I would agree to any further increments in receiving or paying for any merchandise.
I am asking that this fraudulent charge be removed from my account and that you contact me when it has been removed.
Thank you.
Lana Burton

I did not "join" a club when I agreed to pay only $4, 99 shipping and handling for teeth whitening sample.
The next month my credit card was charged for $88.97 and when I called you to complain, I was told to go to this web site to complain. I would like my account credited immeditately as I did not authorize this charge. I read your entire ad before sending off for the sample.
I want to be called and told when you are crediting my account.
Thank you.
Lana Burton

I had the exact same thing happen to me! Two weeks prior to Christmas and all of a sudden these thieves took my Christmas dinner money. I was so angry. I never signed up for any enrollement either, and I read the fine print well. I called a phone number and they cancelled the 'enrollment' however I e-mailed for a refund and have never recieved word via e-mail nor packages in the snail mail. They're frauds.

Cannot contact them to cancel. I have called several times only to be put on hold until I hang up. I have waited as long as 45 minutes. I have sent an e-mail and have not heard back from them. Where do I go from here? Do I really have to cancel my credit card?

I ordered a trial of Luminous Brites and paid 4.99 for shipping . I did not authorize any further shipmens and yet received a package of this product and was charged almost $90. I now want to return this product and receive a refund.
I expect to hear from you at your earliest convenience. If I do not I will be forced to report you to every consumer group I can think of. Do not underestimate the power of an unhappy consumer.

Joy Mora@jmora32@comcast.net

I agreed to pay shipping costs for a sample of teeeth whitening gel, $4.99 was the cost. They also charged my account $88.97 because they said I didn't cancel. I am VERY upset, it's Christmas and I'm a single mother trying to support my children! I never authorized the charges and was never made aware of the charge untill it showed up on my bank statement. I called to speak with someone at the company and she tried to tell me I authorized this transaction, and she was VERY RUDE! I will NEVER order anything off the internet again. I did however report this to my bank and they are disputing the charges for me!

There website does not allow me to cancel. The phone is not answered by the company. They are automatically charging my credit cared for 88.97 which I did not authorize. Please help

I DID NOT authorize this company to take 88.97 out of my account. I called the number and he said to email the company and i would receive word of what to do to get this refunded. I have not received an email back. I will raise Hell to get this money back. THIS IS A SCAM!

I ordered and received a free trial package and was billed 4.99 for shipping/handling. That amount was charged to my CC. I did not authorize any additional charges but was billed 88.97 on 12/16/08. I called them and was told to go to this site and request a refund. I told the rep that I will return the product . I want them to reverse the 88.97 charge and stop any future mailings and charges.

Please e-mail me with status of credit.

What a bunch of crooks. Just lile our BANKS & GOVERNMENT

This is a scam:

Luminous Brites
3600 Ocean View #2
Glendale, CA
[protected]
I replied to an internet ad offering a toothwhiting process for free - 5.99 for S&H plus you would receive a free Crest toothbrush kit (toothbrush, toothpaste & floss). I received the tooth whitening trays and gel - no Crest kit.
About one month later I received another toothwhitening kit and they had debited $88.97 off my debit card! I did not give them any permission to debit this card.
A note with the shipment said, "As stated in the terms and conditions that you agreed to during the purchase of your trial offer on Luminous brite.com, if the trial is not cancelled within 20 days, you are automatically enrolled in our auto shipment program in which you receive a refill every 30 days at a discounted price."
I never agreed to anything nor did I see any terms or conditions on any offer or anything about this being a trial of any kind.
There are complaints all over the Internet about this company and this scam at /link removed/ and www.complaintsboard.com. Sadly, there are more than 100 sites still offering luminous brites or a link to luminous brites. Luminous brites operates
under several website names:

luminousbrites.com
cresttoothwhitening.com
dealsizer.com
luminousbritessample.com
suffolkdentistry.org

I am sure there are more. Crest denies any association, yet several people complained that the reason they thought the offer was safe was because the name Crest was on the offer. I did not receive a Crest kit nor did many people who complained about this scam.
The folks I feel the worst for are those who have lost $88.97 and simply could not afford it. In some cases, this debit caused their checking account to bounce and they incurred more charges. There are those who don't know how to stop this "auto shipment" procedure, and will continue to be billed $88.97 each month. This is a travesty. Many more people have tried to go through their procedure to cancel auto shipments:

a: Cancel by visiting www.Luminousbrites.com/cancel
b: Call us at [protected] (only during business hours:Mon-Fri 8am-4pm PST)
c: Email us at support@luminousbrites.com (only during business hours)

I have called numerous times – they are rude or hang up. I have emailed numerous times – each email is labeled (1st request, 2nd request etc and time stamped) I have yet to receive an RMA.
I will not stop until this company is exposed and I get my refund.

I specifically look for fine print to read. I work at a bank and have learned many lessons there. I ALWAYS look for fine print and never sign anything with blank spaces. I'm very meticulous when it comes to stuff like that. So when I saw that Crest was offering / endorsing this teeth whitening product, after doing a little research about membership information and fine print, I found nothing of the sort on the website. I decided to try it. It was only $4.99 and there were no strings attached. I later got a package in the mail and was wondering what it was. I opened it and it was a shabby excuse for a kit. Nothing like the kit I saw on the website. I decided not to use it. I still have it up to this day.

Doing a routine check of my email and finances I came across an email from Chase saying that a transaction that I recently made has exceeded my transaction limit that I had set. Naturally i logged on to my credit card account and realized my credit card balance is different from what it should be. I checked the recent activity and saw that it was for teeth whitening. But I never would sign up for teethe whitening that would cost me a whopping $88.97 per month! I have a dentist! I then remembered that I had ordered the 'SAMPLE' online. I immediately called my credit card company to file a dispute but being that it was after midnight that dept. was closed. I thought it was a mere mistake because I have had that happen to me before, it was an error on the company's part and it was quickly resolved.

I went back to the Luminous Brites website which to my surprised has changed. It's no longer Crest now it's Aquafresh! And low and behold there are now terms and conditions listed below the title line on the order site and right before you click on through to confirm your order. I Googled the company name and found a SEA of reports and complaints. I Googled the address and what came up for suite 2 in that plaza was a Chiropractor's office. I realized that I too have been scammed and I am in such rage right now it's not even funny. I will do anything to get my money back. That $88.97 could have bought groceries and gas for my car, even pay a few bills. How do people live like this and do things like this to people?

I will gladly assist in any legal action that will be taken. Count me in!

Sending more kits without our ordering and automatically charging $89.47 that was not authorized. This appears to be a scam. We are unable to contact them to cancel the product, because we are put on terminal hold.

I also fell for this scam! Calling them is useless, you are on hold forever. I called my credit card company and they told me that they were going to look into it. 10 days later, the charge was reversed. So, all of you that are being scammed like this, write on Luminous Brites website and complain...Tell your credit card company to reverse the charges (I told mine to just google the company!) and don't open the next package that arrives. Just write "refused" and take it to the post office. No postage is due.

The way your company's operating there business, by basically stealing from others is disgusting. You have no corporate responsibility, and these unauthorized payments you are receiving, are fraudulent. I can barely see what I'm typing without my glasses, so what gives you the right take advantage of other people's weaknesses? Your company makes me sick, and please beleive that you will get yours, sooner of later. You won't last, and what goes around comes around! How dare you! I have four small children to take care of and am a single parent. It's Christmas time, and while everyone else is giving, you're taking. You might as well break into our home and take whatever you like. THEIVES! Your whole operation is nothing but a bunch of liars and no-good criminals. God have mercy on your corrupt souls. All I wanted was you try out your product, which I would NEVER knowingly spend my money on.

Let my daughter (13 years old) order a "sample" of the teeth whitening product for 4.99; I let her use my credit card as it was a small purchase. Another "sample" arrived stating that she was automatically enrolled in the 30day continuity program. I called my bank who stated that I had been charged 88.97 on 12/9/2008 and they said there was nothing they could do about it. I called the company and explained the situation and a very bored employee said that I could not send the product back for credit, without authorization from Luminous Brites. The email address as well as the website do not exist. In these economic times, this is a significant hit for me.
Pat Coon

My name is Tracy Corsitto-phone # [protected]. This company took out of my account an unauthorized $88.97 . The worst part is that the customer support center # that I had dialed couln't even help me at [protected]. My email address is rcjspride@yahoo.com. I never even received any product--want to know who signed for this product--i want my money back in my account.

Thank you,

Tracy Corsitto

BIGGEST RIP OFF ! I REALLY THINK THERE IS SOMETHING THAT SOMETHING CAN BE DONE ABOUT THEM! I EVEN CANCELED ON LINE! I'm going to cancel my credit card so they are not getting anymore of my money! ALSO GOING TO SEE WHAT I CAN DO ABOUT GETTING MY MONEY BACK! THEIFS!

This was charged to me because I did not enroll in their program for a whopping 88.00 so THEY enrolled me without notification of intent - they charged my credit card BEFORE sending the product on the FORCED enrollment - Now I cannot get them to do a simple thing like send me an email confirming my conversations and requests with customer service (Brandon) who was told he could not do that, nor could he give me the Corporate phone number. I did receive a one line confirmation that the "acct." had been closed, but nothing indicating that my credit card would be refunded upon receipt of the product they sent me and we have not received the "code" to send the product back either... so we can't send it back ( according to them) until we do.

After a while the customer service rep must have gotten tired of my insisting they give me some confirmation that I had actually spoken with a live person - he would give me his name and extention but said he "didn't want to put his email our there".

*The credit card company told me that they had received MANY complaints about this scam when I contacted them to dispute the charge.

The second rep would not give me ANY corporate number, nor a business number, nor any information - when I asked if she knew where the business was based - she said it was only an "on-line" business, when I where they manufactured the product she said she "didn't know" and would not give out the information if she did! If this doesn't smack of a scam I don't know what does. This should not be this difficult and they REALLY need to empower the Customer Service folks to give out proper information - but first they need to stop scamming folks!

You have twice deducted $88.97 out of my checking account which was unauthorized. Refund me $177.94 immediately. Once the RMA is received I will reutrn all your worthless products.

I WONT TO CANCEL ON MY LUMINOUS BRITES I WAS NOT TOLD I HAD TO CANCEL OR YOU WERE GOING BILL ME 88.97 . I THOUGHT I HAD TO LET YOU KNOW IF I WONTED TO KEEP IT OR NOT PLEASE REFUND MY ACCOUNT ASAP. I HAVE NOT EVEN TRIED THE PRODUCT YET.. andre89har7ris3@comcast.net

hey idiots, read the terms of agreement before buying ###. no one defrauded you, youre just dumb.

I have tried calling their phone number for a week. I get put on hold for long periods of time, then disconnected. I want to return the product to them, as I did not order it. I think my teenager ordered it. Also, I want a credit to my credit card for $88.97 that WAS NOT AUTHORIZED by me or my wife. This company is ripping people off! I'm going to file a report with the Better Business Bureau, also.

Sincerely,

Arthur Anderton
2052 Almendra Court
Paso Robles, CA 93446
art.mo@sbcglobal.net

This company needs to be shut down. They are ripping people off! You cannot get a live person at their phone number, just put on terminal hold, then disconnected. Their website is no help either.

I had ordered a free trial of luminous brites for just a small fee of $4.99 for shipping. Not to long after there is ANOTHER FEE on my credit card for $89.00! I tried emailing the company and they just told me that I had not contacted them within 20 days of ordering...which is funny cuz I sure as heck never signed up to recieve their monthly subscriptions. This is the just rediculous how this company can still be running and taking advantage of people. I am going to call them immediatly tomorrow morning.

I have returned the one-month supply & I want this amount removed from my credit card. NO automatic membership. This is my second time cancelling. The [protected] tele # is not being answered. Cancer & refund my money on my credit card. Marita Millner
218 ne 7th st
Abilene, ks 67410

I signed up for this 'free 14 day trial' offer, paying just for shipping and handling. When you sign up, it states NOTHING about continuous shipments. You give them your card number and you must click on the box stating that you've read their 'terms and conditions'. BEWARE - you cannot read their terms and conditions because there is no link to it.

When I agreed to this I thought I was being safe I looked over the whole page and didn't see anything about a subscription. I can't believe I fell for this. I feel like a fool.

I have contacted the company and my bank. I hope I can get this resolved before Christmas.