Lyte
Reviews and Complaints

I purchased my tickets through LYTE using their STEP. After getting into a camp, the leader suggested returning the tickets to LYTE. When I tried there was no option for that. I contacted LYTE's support, and they said yes return them using the following instructions. When I tried, the options they said to use, where not available. I responded and told them I don't have those options and sent screen shots. They said oh, your tickets are not eligible to be refunded. BM org says they are. Lyte told me to talk with BM. BM said yes and gave me the same instructions LYTE gave me. Again, I don't' have those options when I log into LYTE. I sent screen shots, I eventually called BMorg, and they said LYTE owns the tickets and system, take it up with them.

I returned to LYTE"s customer service and was told, sorry your ineligible to return the tickets. I asked if they could separate my tickets so I could try and sell them individually, and no response. I asked if they could verify I had them listed in their STEP system correctly but no response, they can't seem to read the full email and answer the questions asked. Highly frustrated with LYTE"s customer service. The STEP system is confusing and difficult to navigate. I have asked clarifying questions such as, If I list them on step, can I still use a private sale link, or does one cancel the other. I.E. Can they be in STEP waiting for a buyer, and I have a private sale link? Or does the link, cancel out the step wait line?

Lyte is a ticketing company handling ticketing and refunds for the Life is Beautiful music festival. I sold my tickets via their platform, which is the official partner of Life is Beautiful. I was promised to receive my refund on September 20th. To date, that has not happened. There is no way to contact them by telephone; only email and social media message. I have reached out via email and social media multiple times and their only response is that they are "working on it." They are holding onto money that is due to me and it is now 4 weeks past their promiseed date.

Months ago, I joined a waiting list for the Cruel World Festival set for May 14th. I expected to be offered tickets if available. On November 17th, my card was charged $718 for two tickets. Now, Lyte sells them for $159 - $179 each, claiming high demand at my request time, justifying the charge. This feels like a scam, as they suggest I resell them through Lyte, with a buyback only if demand spikes. Yet, tickets at $179 are available, showing no high demand for $359 tickets. This deceptive practice by the company is unacceptable, and I demand a refund.