Madison Square Garden Entertainment
Reviews and Complaints

August 14, I went to the Hulu theater and they made me toss my bike helmet, even though it wasn't on the list of things you can't bring. I want them to give me back the money I spent on the helmet ($30). That's way less than what I paid for the ticket ($100+).

I bought tickets to a *** concert in March for his July concert at Madison Square Garden. The concert got moved to October 3. We still ain't got our mobile tickets for the event next weekend. I've been calling and emailing all them places connected to the tickets and nobody will give us the tickets. I spent over $500 for my daughter's 18th birthday. This is so sad. We just want our tickets.

So, I went to this show at Madison Square Garden Entertainment Corp. on December 16, 2022 with my daughter. The whole performance was ruined because this one employee just wouldn't move from our view. It was like they were glued to their phone, taking videos and pictures, and ignoring everyone who asked them to move. We tried talking to other employees, but they didn't do anything about it. It was so frustrating! I even have a picture to prove it. No other sections had this problem, so it felt like they were singling us out. We traveled all the way from *** just to see this show, and it's not fair that only our view was blocked. I really hope they give us a refund because we couldn't see anything.

My son bought tickets for a Montreal Canadiens game at Madison Square Garden in January while on break from college. The opposing team rescheduled due to COVID. On the new date in April, I had COVID and couldn't attend per regulations. I reached out to the team's management and have yet to receive a response. Despite attempts to sell the tickets for a game I couldn't legally attend, the team's policy capped the resale price on TicketMaster. No one purchased the tickets at the minimum price set by the team. I believe the team should issue a refund for these tickets. They canceled due to Covid, but when I was unable to attend for the same reason, they refused a refund and ignored my inquiries. I would also welcome a credit for a future game of my choosing as a reasonable compromise.

We got tickets to see a show on Thursday, March *** at Radio City Music Hall. Me and my husband are pretty old, I'm in my 70th year and he's in his 73rd year. They told us not to go 'cause of COVID-19 and all that. We tried reaching out to Radio City for a refund or to swap the tickets for another show, but they didn't help us at all. They just sent us to Madison Square Garden for assistance. But MSG didn't respond to our emails or calls. It's worth mentioning that all of Broadway and Carnegie Hall and stuff were closed that day 'cause of COVID-19. But the show we wanted to see wasn't canceled, even though the Mayor said no more than 50 people should gather. We think it's fair to ask for a refund or at least have the value of our two tickets ($250) put towards a future show that ain't restricted by COVID-19. These times are crazy, otherwise we wouldn't be asking for this.

I'm writing this complaint because I bought maluma tickets in February. I called Madison Square Garden 2 days ago and the representative, David, wasn't helpful. I had a problem at the Barclays Center where I couldn't enter the event because I didn't have a Covid vaccination card. I called Madison Square Garden because I didn't want to waste my time going to the event on October 1st if you guys required the same thing. I asked if I could take a Covid test instead and still be allowed in, but he said no. He also said that I wouldn't get a refund on the tickets because of my reason. This law wasn't approved back in February when I bought the tickets, and I don't think it's fair. I want my refund and for you to contact Ticketmaster. I also have proof that the website says we can submit to a Covid test to get into the event, but now, with only a week's notice, I'm being forced to take a vaccine that I don't want to take in order to be allowed in.

We bought 4 tix to Twas the Night Before...by *** du *** in Hulu theater at Madison Square Garden for the Dec 26th show at 6pm (Order # -***). My kid got sick since then and we got a quarantine notice from her daycare on Sun Dec 12th that there was a confirmed COVID case in her class and the whole class gotta quarantine for 10 days. I called the theater on Mon Dec 13th (phone # ***) to ask for a refund and talked to *** who asked me to forward the daycare quarantine email to her so it can be checked and she'll get back to me. I emailed the quarantine email along with the refund request email to the *** alias on Mon Dec 13th that was given by ***. I asked about the refund policy and didn't get a clear answer but was told that it's a subjective process that's on a case by case basis and that they're more chill now cuz of illness which is the case for us. I haven't got a response to my email or via phone since then. These are crazy times with COVID cases recently going up in *** and with the recent confirmed case in my kid's class we're still sick and recovering from illness and in quarantine this week. Pls help us get a refund for these tix.

On November 21, I bought tickets for an "Untitled" show through TicketSmarter. The total cost was $83.94; $63 for the ticket, a service fee of $15.99, and a delivery fee of $4.95. The issue is that several of us almost missed the show because the venue staff required printed tickets, despite no prior notice from any ticketing sites. I rushed to print my ticket and barely made it back in time for the first act. This could have been avoided with clear communication from the venue. They accepted payments without mentioning the print requirement. Considering recent health concerns, mobile scanning seems safer and more efficient. Customers should be informed about ticketing policies before payment. I seek a refund for the service and delivery fees, or a full refund due to the lack of essential information provided.

I went to this place after a concert on 2//20 and bought (2) t-shirts for $45.00 each, making the total purchase $90.00. I had a gift card (vanilla visa card) with $50.00 on it that I got for Christmas. I made sure to check the balance before going to the show. I asked if I could use the card and pay the rest in cash. The person at the counter agreed and swiped the card, but then something went wrong. He got all flustered and kept saying there was no money on the card. I knew there was, so he called over another person who also couldn't figure out the problem. Since it was late and we had a long drive ahead, I decided to just pay in cash for everything. I asked for my card back and paid the full amount. The next day, I checked the card balance and it was zero. I called the number on the card and their customer service said Madison Square Garden had charged the $50.00 the night before. They told me to contact Madison Square Garden with my complaint, so I did on 2//20. The customer service agent named Mariah told me to email my problem to *** attn: Mariah. I attached a copy of my receipt showing my cash payment and a copy of the credit card as she requested. I've emailed and called multiple times since then, asking for the $50.00 charge to be refunded. I know for sure that there must be a $50.00 overcharge on their credit card report for that night. The last person I spoke to was Brittany S on March 5th, but I haven't heard anything since. I still haven't gotten my $50.00 back. So in the end, I actually paid $140.00 for $90.00 worth of merchandise. Madison Square Garden customer service has been absolutely no help.