Major League Baseball
Reviews and Complaints

I had a technical difficulty that went on for more than a week with no call back and no help. I was able to fix the problem myself (which turned out to be simple) and I ask for a call back to check with me to ask if a fixed or corrected the problem with no response and no help. Way over priced in an competitive market with no understanding of the product and its benefits...Been with them for years

I ordered a sweatshirt and got a confirmation email. They cancelled the order without sending me an email or alerting me in any way that the order was cancelled. I only noticed when I went to check the tracking. When I try to get in touch with someone to ask what happened to the order, the "Fan Advocates" are always busy, and there is absolutely no number to call. I really need a sweatshirt before the big game, so I ordered another one from them. They suggested I get expedited one-day shipping, so I did to make sure it came in time. I ordered it 5 days ago, and the tracking information says that the delivery date will be provided when the package is handed over to the delivery service. They have just completely failed to hand it over to the delivery service. It's now a day past the delivery date and I won't get the sweatshirt in time for the game.

hat was terrible. Charged for shipping to my house and then $10 to ship back to them. WOW...terrible

I've tried MLB Audio, and I just cancelled my worthless subscription after one day. The sound cuts out after a few minutes, and is virtually impossible to get back! Never again. Don't waste your time. (Insert several obscene words here.)

Absolute garbage. I purchased a jersey display case for an autographed jersey from www.mlb.com for just under $200 with shipping. What I received was a thin plastic pile of junk that cost them less than $2 to make, and should have retailed for less than $10. I was livid, and initiated the return process. After going through the pain of returning a rather large item I was promised to have a refund within 10 days of them receiving it. Two weeks later, still no refund. I contacted them once again to see where it was, and they could not even tell me if they had received it. I had to get the runaround for nearly TWO HOURS before someone confirmed they had received it. I found the tracking number and checked the *** web site, and confirmed the date it had been received. They finally promised I was going to have the money IN HAND within 10 days. Twenty days later, still no refund. I contacted customer service again and they said it had been processed that day -- 10 days later than I was supposed to have the money in hand -- and I should have my money in 2-7 MORE DAYS. As of writing this review, I have not received the refund, the customer service agent is unwilling to let me speak with a supervisor, and they have lost a customer for life.

There is some shady stuff going on with this site. I never heard of them until I had a 100.00 charged to my bank account a few days later it was put back in. Yet 5 days later *** charged my bank account 4 charges of 99.99 so someone having to do with games Which I do not order or play within these 2 company's are robbing people blind stay away! Stay clear and keep an eye on your bank accounts! Like I said never even heard of these companies or purchased from them and I am single and live alone with NO children so no one else in my household put this on my card!

Bought a hoodie dodgers sweater from mlbshop.com and not only did it come with NO TAGS just LABELS STUCK TO THE SWEATER. THE SWEATER itself is not a true XL. It smells and actually seems like it was a return thats why it has zero true tags on it, Also the CLOTHS are made in China which it did not say. So any CLOTHS ordered that is made in china you should order a size or 2 bigger if you live in the states. They will not accept a return and offer store credit or a refund

content is not as advertised, canceled immediately, during free trial, then they still charged the cc anyway. this is total fraud.

I'm very disappointed that MLBAM is refusing to offer even partial subscription refunds for the 2020 season. Fans paid for access to live games, not archival footage and other content. Since the season has been suspended, and may even be cancelled, it is unethical and perhaps even a contract breach for MLBAM to refuse to even partially refund subscription fees.

I asked for a refund for my MLB subscription to watch all the live games. They refuse. There is no live baseball, and even IF there is a 60 game season, that is only 37% of a season. I WANT MY MONEY BACK !