Menu
For Business Write a review File a complaint
Marks and Spencer

Marks and Spencer review: Gift card

N
Author of the review
6:27 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi

I bought a gift card on 7 May 2024 from your store in Holborn. The card was in my house (only my husband and myself live in it). On Sunday 30 June I decided to order something on line from Marks and took out the card to use the same I scratched the pin and entered details but was informed that the balance was 0. I immediately called Marks and was informed that the card was used on June 22 somewhere in London. I informed the lady that I was not even aware of the city she mentioned and that the card had not left my home. She gave me a number to file a fraud case which I did on Monday and they gave me crime number asking me to give the same to Marks & Spencer and went to tell me that it was a lack of security measures on Marks part. I called back the number of Marks on the gift card to give them the number they refused to accept anything from me and I must tell you that your customer service staff need more empathy with clients over the phone. I then went the next day to your Holborn branch from where the gift card was bought with the gift card and the gift receipt. The Manager Tom said he would speak to HR and I should contact him later or the next day which I did and he said that Marks cannot do anything. Do you think this is fair? Is not Marks responsible for a gift card sold by them? Am I not entitled to get the £50 back. I would appreciate if this matter is investigated and my money returned.

I look forward to a reply.

Thank you

Nicola Blake

Claimed loss: £50

Confidential Information Hidden: This section contains confidential information visible to verified Marks and Spencer representatives only. If you are affiliated with Marks and Spencer, please claim your business to access these details.

0 comments
Add a comment
  1. Marks and Spencer Contacts

  2. Marks and Spencer phone numbers
    1800 315 803
    1800 315 803
    Click up if you have successfully reached Marks and Spencer by calling 1800 315 803 phone number 5 5 users reported that they have successfully reached Marks and Spencer by calling 1800 315 803 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling 1800 315 803 phone number 30 30 users reported that they have UNsuccessfully reached Marks and Spencer by calling 1800 315 803 phone number
    Australia
    800 451 408
    800 451 408
    Click up if you have successfully reached Marks and Spencer by calling 800 451 408 phone number 11 11 users reported that they have successfully reached Marks and Spencer by calling 800 451 408 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling 800 451 408 phone number 5 5 users reported that they have UNsuccessfully reached Marks and Spencer by calling 800 451 408 phone number
    38%
    Confidence score
    New Zealand
    +44 208 090 9564
    +44 208 090 9564
    Click up if you have successfully reached Marks and Spencer by calling +44 208 090 9564 phone number 6 6 users reported that they have successfully reached Marks and Spencer by calling +44 208 090 9564 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 208 090 9564 phone number 1 1 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 208 090 9564 phone number
    71%
    Confidence score
    Customer Service
    +44 333 014 8555
    +44 333 014 8555
    Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8555 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8555 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8555 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8555 phone number
    Store Queries
    +44 333 014 8423
    +44 333 014 8423
    Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8423 phone number 1 1 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8423 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8423 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8423 phone number
    100%
    Confidence score
    Sparks Team
    +44 333 014 8111
    +44 333 014 8111
    Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8111 phone number 1 1 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8111 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8111 phone number 2 2 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8111 phone number
    Furniture
    +44 333 014 8222
    +44 333 014 8222
    Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8222 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8222 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8222 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8222 phone number
    Food To Order
    +44 333 014 8444
    +44 333 014 8444
    Click up if you have successfully reached Marks and Spencer by calling +44 333 014 8444 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +44 333 014 8444 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +44 333 014 8444 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +44 333 014 8444 phone number
    Corporate Ordering
    +1 (844) 345-5945
    +1 (844) 345-5945
    Click up if you have successfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +1 (844) 345-5945 phone number
    United States
    +1 (866) 996-1249
    +1 (866) 996-1249
    Click up if you have successfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +1 (866) 996-1249 phone number
    Canada
    +43 800 292 215
    +43 800 292 215
    Click up if you have successfully reached Marks and Spencer by calling +43 800 292 215 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +43 800 292 215 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +43 800 292 215 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +43 800 292 215 phone number
    Austria
    +32 800 73161
    +32 800 73161
    Click up if you have successfully reached Marks and Spencer by calling +32 800 73161 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +32 800 73161 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +32 800 73161 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +32 800 73161 phone number
    Belgium
    +45 89 870 293
    +45 89 870 293
    Click up if you have successfully reached Marks and Spencer by calling +45 89 870 293 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +45 89 870 293 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +45 89 870 293 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +45 89 870 293 phone number
    Denmark
    +33 800 900 705
    +33 800 900 705
    Click up if you have successfully reached Marks and Spencer by calling +33 800 900 705 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +33 800 900 705 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +33 800 900 705 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +33 800 900 705 phone number
    France
    +49 800 182 0280
    +49 800 182 0280
    Click up if you have successfully reached Marks and Spencer by calling +49 800 182 0280 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +49 800 182 0280 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +49 800 182 0280 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +49 800 182 0280 phone number
    Germany
    +31 800 022 7628
    +31 800 022 7628
    Click up if you have successfully reached Marks and Spencer by calling +31 800 022 7628 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +31 800 022 7628 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +31 800 022 7628 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +31 800 022 7628 phone number
    Netherlands
    +34 900 933 426
    +34 900 933 426
    Click up if you have successfully reached Marks and Spencer by calling +34 900 933 426 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +34 900 933 426 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +34 900 933 426 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +34 900 933 426 phone number
    Spain
    +46 850 692 192
    +46 850 692 192
    Click up if you have successfully reached Marks and Spencer by calling +46 850 692 192 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +46 850 692 192 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +46 850 692 192 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +46 850 692 192 phone number
    Sweden
    +41 315 280 296
    +41 315 280 296
    Click up if you have successfully reached Marks and Spencer by calling +41 315 280 296 phone number 0 0 users reported that they have successfully reached Marks and Spencer by calling +41 315 280 296 phone number Click down if you have unsuccessfully reached Marks and Spencer by calling +41 315 280 296 phone number 0 0 users reported that they have UNsuccessfully reached Marks and Spencer by calling +41 315 280 296 phone number
    Switzerland
    More phone numbers
  3. Marks and Spencer emails
  4. Marks and Spencer address
    Waterside House, 35 North Wharf Road, London, W21NW, United Kingdom
  5. Marks and Spencer social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Marks and Spencer Category
Marks and Spencer is ranked 1181 among 1606 companies in the Online Shopping category

Most discussed Marks and Spencer complaints

I will not order off them again!
7
(opinions to this review)