Lazada
Reviews and Complaints

On October 4, 2017, I received an item from Lazada. However, on the same day, I had to return the package completely due to a defective touch screen on the phone. I contacted Lazada's live chat on October 5, 2017, to raise the issue of my returned item. I asked the customer service representative if there would be any problems with my accounts since I was unable to sign out due to the phone's unusable touch screen. The CS representative, Joshua, assured me that there would be no problem with my accounts and that they would treat my files confidentially. He also said that the evaluation process would take 3-5 days, but in another email, he stated that it would only take 1-2 days.

On October 8, 2017, I received an email from Lazada stating that they would ship back the defective item to me because they were unable to contact me to ask for the reason why I returned the phone. However, when I shipped the phone back to them on October 4, 2017, I already filled out the return form and indicated that the phone was defective. I also updated the specific reason for the phone's return on the live chat with their customer service on October 5, 2017. I replied to their email, questioning why they were shipping back the defective item to me when I already indicated the reason for the return. When they did not reply, I contacted their live chat support again.

I raised the issue again and asked why they were shipping back the defective item to me. The CS representative, Anferick-E, asked for the specific reason why I returned the item. I told them that it was because of the defective touch screen, which was completely unusable. They then asked if I received an email from them, to which I replied that I did not. They said that they would follow up with the warehouse and asked me to disregard the email that I received.

On October 9, 2017, I contacted their live chat support again to ask for an update. The CS representative, Alyssa-E, informed me that the phone was still under evaluation. Later that day, I received a text message stating that they would ship back the defective phone to me because I did not log out of my account, and it had a password. I immediately called them to explain that the phone was inaccessible, and I could not log out of my account. They said that they needed my password, so I gave it to them to end the issue.

However, after I gave my password, I received an email stating that they would evaluate the phone again because I forwarded my password to them. This was a lame excuse because they did not need my password to check if the phone was defective. They could have just looked at the lock screen or pressed the hardware button of the phone to notice that the screen was not functioning. I am sure that they will repair it and sell it again in the market or bring it back to the customer, denying that there was no problem with the phone after the repair.

I have video recorded the phone I received, which was defective, and screenshots of my conversation with their customer support. The LBC personnel also tested the phone before I shipped it back to Lazada and told me that they would just repair it and sell it again in the market. They said that it was always the same scenario that they encountered every day. I read other reviews of Lazada that had a bad experience with their customer service, which was the same as mine.

Because of their poor action regarding the issue, I filed a complaint with the DTI, and we have a scheduled hearing on October 19, 2017.

I recently had an experience with Lazada Philippines that left me feeling frustrated and disappointed. As someone who has been a long-time online shopper from Amazon and Ebay, I was excited to try out Lazada and see what they had to offer. However, my experience with them was far from positive.

Here's what happened: My mom wanted to buy a 32" LED TV from SM, but I told her I could get her a better deal online. I decided to try Lazada's website for the first time, taking advantage of their Mastercard Monday 10% discount. Before making my purchase, I called in to verify that the item was accurate and in stock. The representative assured me that it was, so I went ahead and made the purchase. However, when I called back to inquire about the 10% discount, I was told that I had to purchase first and then call in to get the rebate. This was frustrating, but I trusted the representative and made the purchase anyway.

Afterwards, I discovered that the Toshiba 32" LED TV was not actually part of the Mastercard Monday 10% discount. I emailed a representative named Leslie with a snapshot of the item showing the discount, but I never received a response. When I called in to check on the status of the refund, I was told that there was no record of my complaint. I resent the email with proof of the discount, but still received no response.

To make matters worse, the shipment was delayed and I received conflicting delivery notifications. When the item finally arrived, my mom was so frustrated with the lack of coordination that we decided to return it and buy elsewhere. However, when we tried to drop off the TV at LBC, they refused to accept it without a crate. This was ridiculous, as the item had been delivered in a box without a crate. Lazada needs to communicate better with their partners and ensure that their policies are clear and consistent.

Overall, my experience with Lazada was a disappointment. I wouldn't recommend shopping with them, as they made promises they couldn't keep, committed false advertising, and failed to coordinate the delivery and return process effectively. Lazada needs to improve their customer service and policies if they want to compete with other online retailers.

I recently made two separate purchases on Lazada, one for myself and the other as a Christmas present for my uncle. I had previously had a good experience with Lazada when I was living in the Philippines, but now that I reside in the US, I encountered some difficulties.

The first order went smoothly, with the correct shipping and billing information. However, when I placed my second order for the phone, the shipping and billing information defaulted to my previous order. I quickly edited the information, but upon confirmation, the website still showed the incorrect information. I was worried because the two orders were going to different locations, and I didn't want them to get mixed up.

I immediately called Lazada's customer service, but the agent said that my order wasn't in their system yet. I found it strange that I could see the order on my end, but they couldn't see it on their end. I called multiple times throughout the day, but I didn't get any results. I also submitted a contact form on their website, but I received the same response.

The next day, my friend received two confirmation text messages that the orders were being processed. I called Lazada again to request a change in shipping information, but the agent made a mistake and typed in the wrong first name. I had to call again to correct the mistake. I also submitted another contact form, but this time, I received an email saying that they couldn't change the shipping information.

I hope that the orders get delivered to the correct recipients, as they were Christmas presents. I did my part, and now it's up to Lazada to do their part. I think that Lazada needs to hire better programmers for their website to avoid these kinds of issues in the future. Overall, I had a frustrating experience with Lazada, but I hope that they can improve their services for their customers.

I recently had a terrible experience with Lazada (lazada.com.ph) and their courier, XIMEX. I placed an order on December 8th and was given estimated delivery dates of December 9th-14th for two shipments and December 22nd-29th for an imported shipment. However, the delivery process turned into a complete nightmare.

On December 14th, I called support to ask if my delivery would be made that day. They informed me that it had been pushed to December 15th. From December 15th-21st, I made daily calls to support asking if my delivery would be made, and they kept promising me that it would be delivered the next day. Finally, on December 20th, shipment 1 was delivered.

On December 22nd, XDE (the courier) texted me that they would deliver the package that day, but no delivery was made. I called support and they promised delivery would be made the next day. The same thing happened on December 23rd. I was able to talk to a supervisor named Peaches, who talked to XDE and they promised to expedite the delivery and deliver it the next day.

On December 24th, the truck driver texted me personally and promised to deliver the package before lunch. However, no delivery was made. I called tech support and they promised me that the delivery would be made since the package was already in the courier's truck. I kept calling and texting the driver from 1pm to 5pm, but he didn't answer or dropped my call. Around 5:30pm, I received a text that they would just deliver the package on Monday. I called support again and they promised delivery on Monday.

On December 27th, I received no text from the courier. I checked with support and was able to talk to another supervisor named Jethro, who promised delivery would be made the next day. On December 28th, Jethro called me again and the courier mentioned that they were trying to find where the package was and would prioritize delivery the next day. On December 29th, Jethro called me again and the courier still had not found the package. Around 2pm, I received an email saying that my order had been completed, but when I checked the app, the status had been changed to refund my order.

I called support and they promised to place the refund on hold and still proceed with the delivery. However, I received another call from Jethro later that day and he told me that the package had been returned by the courier and the courier triggered the refund. The courier said that they tried to deliver the package three times and there was nobody home to receive the package, which was a total lie. I sent them the text exchanges and calls that I had made to give proof that I was indeed waiting for the package. Jethro said that they could not deliver the package anymore because the warehouse would not allow the release of the package, and they would just try to re-order the items for me and expedite the order. Unfortunately, one of the items was already out of stock, so we proceeded to refund one item and re-order the other.

On December 30th, I received another call from Jethro informing me that they would no longer be able to re-order the other item for me as the refund process had pushed through for both orders. I asked if I placed the order again, would they be able to expedite it, and they told me that it would have to go through the normal process. However, the item was no longer on sale, so I didn't bother anymore.

Overall, the whole ordeal was very trying and consumed a lot of time and effort on my end to no avail. Lazada's courier, XIMEX, has been the bane of many consumers on their site, and there have been a lot of complaints going around about this courier. Lazada has the worst after-sales service I have ever encountered, and they have just lost another customer.

Customer service at Lazada.com.ph is terrible. They often give vague and unhelpful responses, and it's difficult to get in touch with them in the first place. Even when you do manage to contact them, they are unresponsive and unhelpful. It's frustrating to try to get the answers and information you need.

Another issue with Lazada is that many of their products are either fake or damaged. Even their so-called "deals" are often not worth the risk. If you do decide to order from Lazada, it's best to choose the Cash on Delivery option to avoid any potential issues.

I recently had an experience with Lazada where I ordered a total of Php463,966.38 worth of products, including an iPhone 6 Plus, a Playstation 4, an Xbox One Assassin's Creed Unity Bundle, a GoPro Hero 4, an Apple Macbook Pro, Beats by Dr. Dre headphones, an iPad Air 2, a Canon EOS 6D DSLR camera, and more. I also ordered the same Apple products from the official Apple website to compare the two experiences.

While I usually order from Amazon or the official product website, I decided to try Lazada since I'm currently in the Philippines and wanted a website with Cash on Delivery and Door to Door Delivery options. I paid for most of my Lazada order with my credit card and some with Cash on Delivery.

I waited 3-5 days for most of my products to arrive, but some took a week or two. When the packages finally arrived, I was disappointed to find that most of them were from the "Personal Pleasures" section, including the Canon DSLR, the GoPro Hero 4, the WD My Passport Ultra 2TB Hard Drive, most of my video games, the iPhone 6 Plus, and the iPad Air 2. While I was satisfied with what I received, I was not pleased with the delay and the fact that most of my products were from the "Personal Pleasures" section.

A few weeks later, I received a package from Apple Inc. with the rest of my order, including the 2015 Macbook Pro 13" with retina display, an iPhone 6 Plus with the standard Apple Leather Case, an iPad Air 2 with free engraving, and more. Unlike Lazada, the official Apple website delivered everything at once and with free shipping.

The other half of my Lazada order arrived two months later, and I was disappointed to find that some of the items were missing, mislabeled, damaged, or not working. While I was partly to blame for taking the risk with such a large order, I was still disappointed with the outcome.

Overall, I agree with the negative reviews of Lazada.com.ph. While it's easy to put a discount on your order, it's a gamble that you may not want to take. If you have the option, it's best to order from Amazon or the official product website. I hope that Amazon will eventually have a Philippines website so that people can experience the convenience of online shopping without the risk.

In conclusion, I hope that my experience with Lazada.com.ph will help others make informed decisions when shopping online. While the internet can be a great resource, it's important to be cautious and do your research before making any purchases.

I recently had an experience with Lazada that left me feeling frustrated and disappointed. I have been a loyal shopper on their website for quite some time now, having made over 50 successful orders in the past. However, my most recent order for a ONEPLUS 6 128GB DUAL LTE (AMBER RED) A6003 VERSION from seller PRIME 88 turned out to be a complete disaster.

On August 4, 2018, I received a text message from 2GO EXPRESS informing me that my order was on its way. I was excited to receive my new phone, but when the delivery arrived, I was shocked to find that the box had been tampered with and the contents were not what I had ordered. Instead of my new phone, the box contained soap and two screws. I immediately reported the issue to the delivery service and filled out a form detailing what had happened.

I returned the item via LBC on August 7, 2018, and it was received by Lazada's warehouse on August 9, 2018. I was informed by a CSR-agent named Janine on August 11, 2018, that my case had been marked for replacement. On August 14, 2018, Janine gave me a new order number for my replacement, and the seller, PRIME88, informed me that they had ordered a new phone for me. However, due to stock availability, they could only provide me with an A6000 version of the phone. I agreed to this, and the replacement was shipped on August 15, 2018.

As of now, my account has not been updated, and my return and order details are still showing as "package received." I have been in contact with Lazada's customer service, and they have assured me that my replacement has been shipped and that I should wait for the update to reflect in my account. This is important to me because I only have seven days to return the item if it is incorrect, and I want to make sure that I am able to do so if necessary.

If I receive the wrong item again, I am prepared to take legal action against Lazada, Lazada Express, PRIME88, and 2GO EXPRESS. I have all the necessary documents, photos, screenshots, emails, and chat transcripts to support my case, and I am willing to go to the Public Attorney's Office to seek legal assistance.

In the meantime, I have taken steps to ensure that this does not happen again. I will open the package in front of the delivery person and have my cousins record a video and take pictures of the unboxing process. If the item is incorrect, I will not sign the receipt form and will return the package immediately.

I hope that Lazada and its partners will take responsibility for their mistakes and work to improve their services. Shopping should be effortless, not traumatic, and I expect better from a company that I have trusted for so long.

I am a regular shopper on Lazada Philippines and I have had some recent experiences that have left me disappointed with their customer support. I have encountered situations where they have been incompetent and even dangerous, instructing their customers to transport hazardous materials regardless of the consequences.

One instance involved me ordering an 'American Legacy' brand convection oven, which I paid more for because I knew it was one of the best models available. However, the seller shipped a 'Micromatic' branded model instead and when I complained, they lied to me and said that both brands were the same model. When I checked the American Legacy brand listings, they were all fraudulent and actually for the Micromatic brand.

Lazada asked me to return the item, but I live on an island where there is only one branch of LBC and the tricycle fare to and from is PHP500. I agreed to return it and asked for a Micromatic returns label, but Lazada couldn't provide one because I had only ordered an American Legacy. They encouraged me to commit fraud by taking it to a different branch of LBC, which is not acceptable.

In another instance, I ordered 10 x 16 meter rolls of electrical tape, but the seller shipped 10 x 8 meter rolls and tried to cover up their fraud by concealing the description on the item label. Lazada asked me to return it, but I explained that the local LBC wouldn't accept it due to the discrepancy between the return label and the actual item. A refund was discussed, and I agreed to accept PHP110, but Lazada tried to fob me off with only PHP100. It was only when I stood my ground that they explained they could only refund in multiples of PHP50 and refunded me PHP150.

I also ordered a spinning mop and bucket that was supposed to include two additional head refills, but it arrived missing one refill. Lazada's response was to take a picture, which I found ridiculous since I didn't have the missing item. They decided on a partial refund instead.

Lastly, I ordered 3 x 405g jars of vinegar-based pickle, but the seller shipped 4 x 270g jars, which was a shortfall of 135g. The seller offered no apology or recompense and suggested that I should consider myself lucky to receive 4 jars instead of 3. However, all 4 jars were inadequately packed and leaking, and the stench of vinegar was overwhelming. When I contacted Lazada, they insisted on a return, but I explained that LBC wouldn't accept it due to the hazardous and corrosive nature of vinegar. Lazada's customer support has been unhelpful, and they have not provided any training regarding the transportation of hazardous materials.

This dispute has been ongoing for two months, and LBC has stated that they will not accept the leaking vinegar. Lazada's customer support has been incompetent and even dangerous, encouraging customers to transport hazardous materials without proper training. LBC's incompetence is also a concern, as they are not equipped to handle hazardous materials. Overall, my experiences with Lazada have been disappointing, and I hope they improve their customer support and take responsibility for their mistakes.

I have to say, I was pretty disappointed with my experience shopping on Lazada. I've seen a lot of people talking about how they've been scammed by the site, and I have to say, I think I've found another way they're ripping people off. It's right there in plain sight, and anyone can see it if they just take a closer look.

So, here's the deal. Lazada advertises free shipping on items if you spend over P1000, unless they're bulky. I get that, and I think it's fair. But if you go to their Customer Care section and look under Shipping & Delivery, there's a paragraph that explains how the bulky fee is calculated. They say it's based on weight per item per order, which seems pretty straightforward.

But here's the thing: I've found a ton of items on Lazada that are listed as weighing way less than they actually do, and they're still charging an arm and a leg for shipping. For example, I found a 12KG item that wasn't even considered bulky, but they still charged me P800 for shipping. And then I bought a 6 seat table that weighed just over 63.2KG, and they charged me P800 when it should have been P650. That's a pretty big difference, if you ask me.

I'm not the only one who's noticed this, either. I've seen plenty of other people complaining about the same thing. It's like someone is just pocketing all that extra shipping money, and it's really starting to add up.

What's worse, when I left a review about this issue on the table I bought, they actually edited my review and took out all the negative stuff. That's just shady, if you ask me. It's like they're trying to hide the truth from their customers.

I don't know about you, but I don't want to give my money to a company that's ripping people off like this. It's just not right. I was actually planning on buying some major appliances from Lazada, but after this experience, I'm not so sure. I need to be able to trust the company I'm buying from, and right now, I just don't.

So, buyer beware. If you're thinking about shopping on Lazada, just be careful. There are a lot of hidden fees and charges that they don't tell you about upfront, and it's really starting to add up. I think someone needs to step in and stop this fraud before it gets even worse.

Lazada is an online e-commerce platform that is similar to Amazon. However, it still has some serious shortcomings. The order-to-delivery process is not reliable, and the inventory system is not accurate. Many items are listed as "in-stock" but end up being back-ordered items. This can be frustrating for customers who are expecting their orders to arrive on time.

The payment process is also slow, and there is a verification process that can take days. This is not necessary, as payment using credit or debit cards should take milliseconds. Lazada needs to improve its payment system to make it more efficient and user-friendly.

The packaging and shipment process is also lacking in quality control. If the merchandise is not in stock, they often ship something else instead. This can be frustrating for customers who are expecting to receive what they ordered. Lazada needs to improve its inventory management system to ensure that customers receive what they ordered.

One positive aspect of Lazada is its customer service. The representatives are pleasant and courteous, but they lack the ability to provide real-time information. This is a problem that needs to be addressed to improve the overall customer experience.

Third-party vendors on Lazada should be avoided until they create a customer-based oriented system. Customers should have a no-questions-asked policy of replacement, refund, or return. Lazada needs to adopt a customer-centric approach like Walmart to ensure customer satisfaction.

Amazon is an example of a company that values its reputation and customer satisfaction. They have a system in place to ensure that customers receive what they ordered, and they offer replacements or refunds for defective items. Lazada needs to adopt a similar approach to improve its reputation and customer satisfaction.

In conclusion, Lazada has some serious shortcomings that need to be addressed. The inventory system needs to be improved, and the payment process needs to be more efficient. The packaging and shipment process also needs quality control. Lazada needs to adopt a customer-centric approach to improve its reputation and customer satisfaction.

I recently had two experiences with Lazada, and unfortunately, both were not very pleasant. The first time I ordered an item, which was a Tarot Cards Deck/Game, on February 23, 2018. I paid PHP655.00 through Alipay via 711 in Amorsolo Street, Makati, over the counter later that same day. However, Lazada informed me almost a week later that the item was already out of stock with the seller. I immediately demanded a refund via telephone call to their hotline [02-***]. Lazada customer care service referred me to the Alipay PH customer service [02-***]. I was surprised to learn that the customer service of Lazada and Alipay were different. So, I corresponded with Alipay CS agents through email. As per the agents' request, I emailed three [3] proofs of my identity, such as my GSIS UMID card, my driver's license with LTO receipt, and my e-passport. I emailed my personal documents and bank details (BPI Savings Account) to Alipay on March 3, 2018. Then, I had to wait for a month for Alipay/Lazada to return my money through bank deposit. They did not even acknowledge that they received my email messages with attachments. I had to make more than thirty [30] emails and phone calls to follow up on my refund. Finally, after a month, my money was refunded to my BPI Savings Account on April 3, 2018. They even refunded me PHP2.00 less than what I paid. I was disappointed with the service because it took so long for them to return my money, and they did not even acknowledge my emails.

The second time I ordered an item was a Star Wars Design Bag last April 12, 2018. It was so clear from the photo and description posted on Lazada that the bag's design was Star Wars. However, on April 14, 2018, I received a very ugly orange bag instead of the Star Wars design I ordered. My payment method was COD, and I had to leave the cash with our maid because I went to church that morning. When I got home, the delivery man of Lazada had already come. When I opened the package, I was so angry because the bag they sent was not what I ordered. It was so far from the Star Wars design that was posted on the original ad. I immediately called Lazada's customer care hotline twice that same afternoon [02-***] and was advised by the first female agent (named Raul Leth) to fill up the return form in the Lazada app. However, the return form would not submit, so I had to call the Lazada hotline again. The second female agent (named Salve) confirmed to me that my return form was indeed submitted to their system. She then dictated to me the RN (Return Number) and instructed me to write down both my order number as well as the return number in a clean sheet of paper, tape it on the original packaging, then bring the wrong item to the nearest LBC branch.

On April 15, 2018, I brought the wrong bag that Lazada sent to the LBC branch in Cash & Carry Mall in Makati. The wrong bag was still inside its original cling wrap and the dark blue Lazada plastic packaging. I made sure all the labels and official receipts from the seller were included inside. I wrote down on a post-it my personal details (full name, address & cellphone no.), together with the order number, return number given by the agent, then the reason for the return (i.e., wrong item sent). I then taped the post-it on the original Lazada dark blue package plastic. At the LBC counter, the clerk made me write down the same info on the official LBC shipping sticker. Then she stuck the sticker onto a large LBC white plastic pack, then placed the entire Lazada package inside it (i.e., wrong bag inside the Lazada blue plastic package was then all placed inside the official LBC white plastic package). Afterwards, I was made to sign the LBC package with my signature & date twice, then the clerk told me to sign the official LBC receipt several times, front & back. The clerk then instructed me to immediately call the Lazada hotline and give them the LBC tracking number on the upper-left side of the receipt.

On April 16, 2018, I called Lazada customer service hotline again and informed the agent (named Jane I) that I had already returned the wrong bag sent yesterday at LBC. She then asked for my personal details, order number, and the LBC tracking number. She then told me that upon Lazada's receipt of the LBC package and the completion of its quality evaluation of the wrong bag I returned, they would contact me again regarding my demand for a refund.

On the evening of April 17, 2018, I chatted live with a Lazada agent (named Tracy E). I asked if Lazada had already received the wrong bag I returned last Sunday morning (April 15,208) through LBC. According to Tracy E (agent), the LBC page wouldn't load, so she asked me for both the LBC package tracking number on the official receipt and also for the Return Number of the return form I filled up last April 14, 2018 (Saturday). Honestly, I found Tracy E's request a bit strange because as you read above, I got my Lazada Return Number from another agent (named Salve) during my second phone call to their customer care hotline the previous time I called. Anyway, Tracy E asked me to send her a photo of the official LBC receipt. However, the upload button in the live chat wouldn't work, so Tracy E said she would send me an email instead. I would attach the photo of the LBC receipt when I replied to her email.

On April 18, 2018, I received an email from Lazada. The subject line is: "We have received your return request for order ." There was a link in the email re: Returns Questionnaire. I clicked the link, answered it, then submitted it back to Lazada. Note: Take pictures of the wrong item, original Lazada packaging, labels & receipts, as well as the official LBC receipt & package before you turn everything over the item to be returned at the LBC counter. Take very careful note of your order number, Lazada return number & LBC official receipt (package tracking) number. They are super important because they are repeatedly asked by different agents of Lazada. Better yet, write everything down so you won't get confused.

On April 19, 2018, I received another email from Lazada. The subject line is: "We have received your return item(s) from order ." The email stated that the wrong bag has already been received by Lazada at its warehouse and that I should expect an update regarding the status of the returned item within 3-5 days.

An hour later (still that same morning; April 19, 2018), I received another email where Lazada said: "We are glad to inform you that your refund for your said order amounting to PHP695.00 is already in progress. Please anticipate a separate email from our payments team within 2-4 days."

Immediately upon checking the My Returns section of my account in the Lazada app, there is a notification which states that as of: "19 Apr 2018 - 10:13, We are reviewing your refund request."

"Finally!" But then, they told me that the repair would take another 4-6 weeks! I was so frustrated because it was taking so long and i needed the tablet for work. I asked for a replacement or a refund but they said they couldn't do that because it was already beyond the 30day return policy. I felt like i was being cheated because i bought a defective product and they couldn't do anything about it.

After 6 weeks, i finally received the tablet. It was fixed but it took so long and it was such a hassle. I learned my lesson and i will never buy an expensive item from Lazada again. The customer service was not helpful and it took so long for them to fix the problem. I would rather buy from a physical store where i can easily return or exchange the item if there are any problems.

Overall, my experience with Lazada was not good. I would not recommend buying expensive items from them, especially if it is an imported product. The return policy is not helpful and the customer service is not reliable. It is better to buy from a physical store where you can easily return or exchange the item if there are any problems.

I had high hopes for Lazada Mall flagship stores when I decided to make a purchase from them. I've had great experiences with Lazada overseas and other online shopping sites, so I thought their flagship stores would be even better. However, my experience with a flagship store last year was much, much worse than I expected.

I ordered from a store directly connected to Lazada, Lego, and they did not verify or confirm the status of my payment until I messaged them. Even though my payment had already gone through to my credit card four days before I contacted them, they still hadn't confirmed it. They have a 72-hour confirmation policy, and if the item is not available or anything, they're supposed to fully refund me. I had to keep bothering the chat agents to please contact the seller to confirm my payment and shipment, but they said they couldn't do that. They could only try to rush my delivery when it gets to their shipping facility. From the seller, who is a flagship store of Lazada, to the shipping facility, there's no way to assure and check the status and delivery of your items. Finally, my payment was confirmed one day before the deadline of my delivery and transferred to the shipping facility exactly on my due date. Their website finally updated my delivery status one week later than what was promised to me and five days past my event.

Now, they're hiding behind holiday policies so you can't contact them through any means. So basically, they can't assure you of on-time delivery, especially during peak seasons. They can't guarantee availability, and they can't track your item. So what exactly is this online store for? I can't even choose my mode of delivery. In other countries, I can opt for stuff like DHL and Lalamove. If my item was available on Shopee, I would've bought it from there.

They made three promises that it would be delivered on time, and nothing happened. Then they made a promise that it would be delivered two days later than the promised date because they would make it a priority, but that didn't happen. Just a little note, I ordered two items two days later from a non-flagship store, and those came in earlier. The second item was actually at the LEX facility on the same day as the LEGO, but the LEGO would only arrive five days later than that item. So yes, they did not make good on their promise of prioritizing the item.

I don't know if I will ever use Lazada Philippines again. If I do, it definitely won't be with flagship stores.

Lazada (lazada.com.ph) is an online shopping website that has been compared to Amazon, but with its own unique perks and promotions. Based in Makati, Philippines, Lazada is thriving in the loose competition waters of the Philippine market. While it is a legitimate online shopping site, there are some things that consumers planning to shop there need to watch out for.

I personally experienced an issue when I ordered an electronic equipment from their site. The order process was smooth and fast. A representative through a phone call instructed me to deposit the total quote in one of their bank accounts. I was enticed by their competitive price and was overridden with excitement rather than doubt about being scammed. Plus, they really appeared to be legit. I made the deposit and waited.

A day after I followed up and the response was that my order and payment had been acknowledged and they were already processing my order and would ship it soon. Day 2, I followed up again and the response was that they already had the item with them and were processing my order again. Day 3, I followed up again and a representative told me the very same thing - they had the item and were processing it. Suddenly, at dawn of Day 3 after paying my order, another representative called me informing me that the item I purchased could no longer be delivered because it was already out of stock. I almost fainted thinking that this may be an early indication of a scam. I nagged on the representative failing to maintain my calmness and told her to have my money deposited first hour in the next day. Reasons such as "we have procedures to be followed" were then narrated by the representative and told me that it may take time before my money will be reimbursed. Calls were promised and etcetera but to no avail.

Although I can fairly say that www.lazada.com.ph is not a scam site, they are of inferior standard compared to other online shopping sites. When I demanded my reimbursement, the item that they told me was out of stock still appeared on their website as new and in-stock. As of the date and time of this review, my reimbursement is still not made and Lazada no longer fulfills their promised calls.

When shopping online, it is important to solicit commitment from the site representatives. My advice for Philippine shoppers online is to stick to online classified ads if you just evaluate the seller's rating. As for Lazada, personally, I will never shop there again.

I recently made my first purchase on Lazada, and let me tell you, it was no joke. My brother warned me that the items on the site were not of good quality, and that if they were on sale, they were likely to have defects or missing parts. But I decided to take a chance and save some money.

Creating an account on the site was easy, and I quickly found the item I wanted and made my purchase. I entered my address and contact information, and received a generic email confirming that my order was being processed. I was told I would receive another email once my order had been shipped.

But then the nightmare began. The first order I placed had a delivery date, but nothing arrived. A week later, I received an email saying that my order was being shipped, and I was excited to finally receive my item. But then I received an SMS asking if I was available during a specific time frame on a weekday. I work during the week, so I couldn't wait around all day for the delivery. I tried to negotiate a specific time, but received no response. I kept texting the courier, but got no reply. Eventually, I had to leave the house to meet a client. Later that night, I received an SMS from Lazada saying that I had cancelled my order. I was shocked - why would I cancel an item I had ordered and been texting about all day? I tried to contact Lazada through their Facebook page, but received only generic templates in response. I decided to give them another chance.

The second time I ordered, I received an email the day after I placed my order, and an SMS on Thursday. This time, the courier actually talked to me. But the same scenario played out - they asked if I was at home, and I said I was only available during a specific time frame. They said they were almost there, but I ended up waiting for almost three hours. They kept saying they were close, but never arrived. I decided to try again the next day, and they said they had noted my availability. But the next day, the same thing happened again. I was tired of waiting and decided to cancel my order.

Overall, my experience with Lazada was terrible. From customer service to delivery, everything was a disaster. I wouldn't recommend anyone try to purchase from them. It's a waste of time and money.

I recently had two experiences with Lazada, and unfortunately, both were not great. The first time was on November 11 when I purchased a Gionee phone for only Php2999. It was the lowest price in the market, so I immediately bought it without any hesitation. However, after a week, I received an email saying that my order has been cancelled due to the product being unavailable. I was so upset and immediately escalated the issue by sending countless emails and phone calls, but to no avail. I even pointed out that the exact item was still available online from the same seller, but they still refused to fulfill my order. It took them almost a month to issue me a refund.

The second time was on December 1 when I purchased a Sony Xperia T2 with order#[protected]. The price was also the lowest due to their extra 10% off promo when you use Mastercard. I got mine for only PHP 9468.00 vat inclusive from seller T&L. However, after a week of waiting, I sent an email to follow up, and a Lazada representative told me that it was an imported product, so delivery could take 15 business days (almost a month). Since this was still the lowest price online, I had no choice but to wait. But to my surprise, on December 9, my order was once again cancelled without any notice. I'm still trying to follow up with Lazada, but based on my previous experience, I know there's nothing much I can do.

Based on my experiences, I realized that Lazada and all the sellers have the capability to cancel any order if the price is too low. They can't have their product sold if the total value is below a specific threshold or if there are other buyers that purchased the product without any voucher or promos. This is a disadvantage for buyers like me who are looking for the best deals.

On the other hand, there are advantages for Lazada. They and all the sellers can temporarily use your money if the purchase was made using a credit card. The same amount will be transferred to Lazada in real-time, which is how credit cards work. This is why there is a law that prohibits interest when using a credit card because it's good as cash. Given the fact that the timeframe of ordering, cancellation, and refund could take a month or more, they have more than enough time to use your money for a lot of things such as ordering products, paying their debts to the banks, etc. Then later on, they will issue you a refund.

As a buyer, there's nothing much we can do but to accept this reality. Lazada is good for those promoted products that are the highlight of their website, but for highly priced items, please think twice.

I recently had an experience with Lazada that left me feeling frustrated and disappointed. On December 6, 2015, I received a text message informing me that my refund for a pair of earrings from Jewelmine had been initiated. I was instructed to check my email and spam folder to see if the refund had been sent. However, despite checking my email regularly, I never received any communication from the Payment Customer Service/Remittance regarding the refund.

After waiting for some time, I decided to send a follow-up email on November 24, 2015, to inquire about the status of my refund. I received a reply from Ms. Eirish, a customer service representative, who informed me that the refund had been sent by Ms. Mirasol Manzano through LBC. The next day, I went to claim the refund, but I was informed by LBC that the remittance had been cancelled on November 15, 2015. I sent three follow-up emails on November 25, 27, and 28 to inform Lazada of the cancellation, but I received no reply.

Feeling frustrated and ignored, I decided to send another follow-up email through the Help Center. On December 1, 2015, I received a reply from Mr. Justin Michael, another customer service representative, who informed me that the second refund request was being processed. He promised to send me a separate email with the reference number as soon as it was sent.

Finally, on December 11, 2015, I received an email from Ms. Eirish informing me that because they had already processed the refund twice, they were instructed to send it through bank transfer. She gave me a list of accredited banks and instructed me to provide my account number. Unfortunately, I did not have a deposit account with any of those banks, and I was not willing to open an account just to collect a refund of P263.03.

I was frustrated and disappointed with the way Lazada handled my refund. It was their fault that I was not able to claim the refund in the first place, yet they were making it difficult for me to receive it. This was not the first time I had experienced such an issue with Lazada. In October 2015, I returned a defective Christmas light and had to follow up several times before I was able to claim the refund from LBC after more than a month.

In the past, I had claimed my refund through a voucher, but it took me a long time to receive the voucher number. Only after I sent several follow-up emails did I change my request for a refund through LBC. I observed that there was no coordination between the Payment and Remittance Department on refunds made to clients. I wondered if all refunds were returned to the company. When I asked LBC who was cancelling the remittance, they told me that it was the remitter, not them.

As a Certified Public Accountant since 1964 and a retired Bank Examiner of BSP for 34 years, I am concerned about the lack of coordination and communication between departments at Lazada. My refund was small, but I was more concerned about the principle. I am a valued customer of Lazada since 2014, and I have made many orders for myself and my friends, especially the Koli Power Juicer. However, after this experience, I am considering stopping my orders altogether.

I have to say, I agree with most of the reviews I've read about Lazada. My experience with them was not a pleasant one.

I ordered a smartphone from a 3rd party merchant that promised the fastest delivery time (1-5 days for Metro Manila). Even though it was more expensive than other options, I chose it because of the promised delivery time. However, after 3 days, the order status showed that it was being processed by the merchant and ready for shipping. On the 4th day, the order status became blank, and I had no idea where my item was.

I called Lazada, and the agent told me that it would be delivered the next day (Friday). I was so excited to receive my item that I didn't go to work that day. Unfortunately, there was no delivery. I called again on Saturday, and they promised that it would be delivered on Monday since they don't deliver on weekends. However, Monday came and went, and there was still no delivery.

I called Lazada again, and after talking to several supervisors, they apologized and said that since the item was imported, it would take 10-15 days for delivery. I was so frustrated because I had chosen that item specifically because it promised a 5-day delivery time. I asked them to tell me where the item was, and they said it was still in Hong Kong. I was so close to canceling my order, but I decided not to because it would be too much of a hassle since I had already paid for it with my credit card.

When I got home that same Monday, I found a parcel in my room. I was confused because I wasn't expecting the item for another 5 days. I asked my maid, and she said it was delivered at 4 pm. I opened the box, and there it was, the smartphone that I ordered.

I called Lazada to let them know that the item was already delivered, and when the supervisor answered the phone, she didn't even bother to say "good afternoon." She just asked me what my issue was. I told her that the item was already delivered, even though they had told me it was still in Hong Kong.

Overall, I love the smartphone that I ordered, but I can't say the same for Lazada's service. It was frustrating and unprofessional, and I wouldn't recommend them to anyone.

Lazada Philippines is one of the worst online shopping sites I have ever encountered in my 12 years of online shopping experience. I have purchased from various online shopping sites such as eBay, Amazon, OLX, Awok, Souq, Desertcart, and many more, but Lazada is by far the most terrible scam shopping site I have ever been to.

Firstly, the app and website are too complicated to use. There are too many graphics on the screen, which can be overwhelming for first-time users who are not familiar with online shopping. It can be stressful to navigate the site, with heavy distractions popping out here and there.

Secondly, the chat box for customer support and inquiries is utterly useless, and the link to customer help is hard to find. For three consecutive days, I have been sending messages to the chat box to speak with someone about various inquiries, but until now, I have not received any response. I have ordered several times, and all my orders were cancelled without any notification in advance, even after orders were made several days ago, and even when the first order was supposed to be delivered already. The first three orders were COD, so I let it pass since no money was involved yet. But on my fourth order, the app (or the seller) sent a notification that my order is low in stock. They said to ensure that I get my order, I must pay within 48 hours. Because I really needed the items I ordered, I opted to pay via Lazada wallet through SM payment.

The next day, I left my busy work to fall in a very long line at SM to pay. Before giving my payment to the teller, I even rechecked my app for the correct account number and also if there were any new notifications about my order. Right after a minute of completing my payment, upon checking my app again, I was shocked that my order was now cancelled, and my payment was on refunded status. I was really disgusted, as if I had just given my money to someone who ran away with my purchase. Can you imagine how angry I am after all the time and effort I've gone through just to pay this at SM, leaving my work, and all my effort was useless because of this useless and deceiving Lazada shop.

I am a first-time user of Lazada, and I came back from overseas, so I do not know yet how the system of this site works. But oh boy, I am totally scammed by Lazada. I will never use any online shop in the Philippines again. I do not want to try anymore because most of them are scammers. This is the first time I have been scammed by an online shop in my 12 years of buying countless items online. I have sent them messages several times already, asking how come they just cancelled my order just like that, even after paying, but there was no reply. Then I sent another chat message asking where my money went, but still, there was no response. I sent another message asking how to get my refund in cash, but again, no answer. They did not even bother to reply, which is really frustrating. Lazada and scammer sellers, you will have your karma.

UPDATE: 04/22/2016 - Well, after kong mangulit sa CSR nila, finally dumating din ung order ko. Sana lang ayusin ng Lazada ang sistema nila, time frame for delivery within MM is 1-7 days ang lead time but pag nastocks sa warehouse nila ng 5days eh back to Lazada hub and item is considered a cancelled order. Di ba parang magulo. Never give the option na refund if the customer did not ask for it. As customer, we ordered item from you because we needed it. Hindi pwedeng bahala na if idedeliver or not. What if hindi din nagpa-follow up ung ibang tao? Di ba parang kawawa naman in their end. And para sa mga CSR nyo, before magbigay ng statement make sure na tama or accurate ung mga sinasabi nyo at totoong nagpa follow up kayo sa courier nyo. Wag mangako na kesyo bukas is idedeliver kung hindi totoo.

So heres what happened, I ordered 2pcs of Nido 3+ 1.2kg last April 17,2016 and pay it via credit card. Apr 18 at 8:04AM i received a text from Lazada saying "we are delivering your order [protected] to you today with LEX", then at 3:55PM of the same day, i got another tect from them saying "upon your request, we postponed the delivery of your order [protected]. For further assistance please call CS at [protected]. I called their CS to tell them I didnt request to postponed the delivery of my order. Wala ngang tumawag sakin the whole day para mag inform na on the way na ang delivery man nila, dati naman tatawag muna pag on the way na sa bahay. Then sabi nung nakausap ko, they will follow up sa courier nila and promised me that thwy will deliver it the following. April 19 came, nagtext ulit si Lazada na delivery that day ang order ko, then walang dumating. April 20 ulit, same scenario, may nagtext pero walang dumating maghapon. April 21, since walang text today, i decided to call the CS again to follow up my order, at first, sabi ng kausap ko is within 1-7days naman ang duration ng delivery pag Metro Manila, so maghintay pa daw ako until April 26 pero ang nakalagay na info nung nag order ako is delivery will be April 20-21. So nangulit ako, I asked them to contact their partner courier when exactly they want to deliver my item. Imagine, milk ang order ko and this is for my child thats why I want an assurance kung kelan ba talaga darating ung milk para alam ko if I need to buy na sa labas. Then upon checking, the CS told me that since my order has been in their warehouse for 5days, subject for return na ito sa Lazada Hub, meaning cancel na ang order ko and they will process na lang ung refund ng binayad ko. WHAAAAAATTTT? Are you kidding me? Kayo lang ang nagdedecide na icancel ang order ko without informing me? Ano to lokohan? Kanina lan sabi mo 1-7days pa at maghintay ako, kung hindi pa ako nangulit hindi ko pa malalaman na nireturn na sa hub nyo ung item ko without ATTEMPTING to DELIVER it sa bahay namin. Di ba ang policy nyo, 3 attempts saka lang icacancel? Eh ung sakin, inistock nyo lang sa warehouse nyo ng 4days, then for return na dahil sabi nyo bawal sila magstock ng mga items sa warehouse ng matagal up to 5days lang. Imagine? Di ba ang gulo? So anong gagawin natin? Refund is not my option, OKAY? I WANT MY ITEM TO REDELIVER SA HOUSE SINCE IT IS ALREADY PAID.

I recently had an experience with Lazada that left me feeling frustrated and disappointed. On September 23rd, 2018, I ordered a flat screen television, wall bracket, and antenna as a gift for my parents-in-law. Unfortunately, when the items arrived a week later, the television had a cracked screen. I attempted to return the item, but the return button was not displayed on the website. It took me five days of daily chats with customer care to finally get the button to appear. By this time, the total return warranty of the item had already expired.

While the antenna and wall bracket had return buttons available, they were not broken, so I decided to return the entire order. This process was a hassle and took up a lot of my time. After returning the broken television, I ordered a new one from Lazada as a replacement. The new order cost double the price of the original, and the delivery fee was four times higher. However, as of November 6th, the replacement television had not been delivered.

I contacted customer care daily since October 26th, but they were unable to provide any results. It seems that their customer care department does not care about their customers at all. I cannot recommend Lazada to anyone based on my experiences. I am now considering contacting my credit card company to cancel the payment.

In response to my review, Lazada provided a pre-saved instant response directing me to their Contact Us page. However, I had already been in contact with them daily since October 26th, and their customer care department had not been helpful. I received no updates or follow-ups, only copies of our chat transcripts.

On November 9th, I finally cancelled my order and payment. A customer care specialist then informed me that the television had not been delivered due to packaging issues. It took Lazada 24 days to realize this, despite my daily contact with their customer care department.

In conclusion, Lazada's customer care department did not care about my experience until my payment was cancelled. I will never purchase anything from Lazada again and have since ordered a television from another company.