Masonite
Reviews and Complaints

The door was installed less than five years ago by Lowes. Never really sealed. Gaps would open and close with the season. Noticed this winter the top of the door apparently warped and the gap is almost 1/2" allowing cold outside air to enter the house. Lowes says installation warranty is for only two years. Masonite says not covered by warranty if a clear coat was not done within two years. Totally absurd. This product is over priced crap.

Well over the last few months masonite of pittsburg ks don't care if you have a doctors note or not they point you always and don't care about your health at all the bosses always get into your face and jump your butt over their mistakes the company always has break downs everyday of the week this is a on going thing since my husband started to work there also no sign on bounces...

We ordered this from Home Depot, prehung. My contractor finished the install yesterday - it was basically a rebuilding of the entire entryway, which had 60 year old wood double doors. We get late-afternoon sun on the door. It's 94 degrees today, and, though my a/c is on, my entryway is WARM. The new door is not, though the hinges are. But while the glass is double pane it doesn't work well. I am disappointed!

In addition, the plugs that cover the fasteners that hold the window in are stained too dark a shade. So there are 14 1/4""pimples" on the door's window frame. Same with the sidelight.

I am really unimpressed.

At 3.40 pm today my husband and I were travelling on the M1 near junction 35/35a.

For some miles one of your Masonite vehicles was travelling behind at a very dangerous distance. My husband put his hazard lights on to warn them of their dangerous driving, however they ignored them. It was very busy but there was plenty of opportunity to overtake.

The vehicle registration number was DK77 VFF

Ordered a Masonite door from Home Depot January 3rd. This was supposed to take 3 weeks to be delivered. 5 weeks later we received the door. The door was the wrong size, holes were drilled which we didn't ask for and paint is peeling after less than 2 months and not being exposed to elements. Masonite refused to issue a refund. Home Depot is going to honor the refund which they shouldn't have to but we are thankful they are. Now, to find a different door manufacturer...

Hi,
We purchased 6 doors from Home Depot for delivery to the address: 580 Georgia Ave, Palo Alto, order number [protected]. On Friday 3 doors were delivered and this is delalying our project.
We call and customer service is unable to support by providing any details on when the rest of the three doors will be delivered to us.
This is bit frustrating as there is no one who could give us exact status of the remainder of the delivery.
Can you please help with giving use exact details and expedite the deilvery. We are also being provided with wrong logistics companies and no one has any clue.
Thanks,
Jayendu Jayendu
Phone: [protected]

Double fibreglass entry doors were purchased from Masonite and stained by a local refinisher. Within a year the glass insert shifted in both doors which exposed fibreglass that had not been stained. This makes these expensive doors look terrible. Glue is also seeping out onto the glass. I am embarrassed when people come to our house.

We purchased this door from Glenmore Millwork in Kelowna, Canada and had it stained locally. Glenmore did the installation. We reported this problem of the glass shifting to them within a year and they did not receive any support from Masonite. We have asked them for help for five months and are not going to social media.

Attention Customer Service: The top window with the casing has slid away and moved down. Malfunctioned. Poorly constructed. This door was installed 10 years ago and the window has been sliding away for the past 5 years. I am getting tired of looking at it! Would Masonite Corporation please sponser a warranteed door/window replacement? Thanks! Look forward to hearing back from you. Keven Moelker [protected]@att.net

We ordered a steel entry door 6 weeks ago from Home Depot. After 3 weeks, got the door and the inner metalwork was scratched up, like the metal was dragged across the ground before being put between the panes of glass. We went back to our local HD who were very helpful and ordered a new door. Waited another 3 weeks and picked up the door tonight. Well, guess what? It's all scratched up all over the metalwork with the metal exposed through the black paint. So, despite knowing we complained about and asked for a replacement for door number 1, they sent a replacement with the same issue. Clearly no inspection happening, nor do they seem to care about producing a product of quality. Avoid Masonite.

Purchased two Masonite French doors with the in-door mini-blinds. I've had the doors 2 years and in that time both doors have failed twice, both times due to mini-blind malfunctions. The first, a year ago, Masonite sent two complete doors, Home Depot did the reinstallation all at no cost, as I would expect.
The second time, which is still ongoing, both doors again failed, for the exact same reason. This time Masonite send just the mini-blind inserts, and I am expected to do the actual installation myself. I'm in discussions with Home Depot but they don't want to do the work, at least not without charging me labor costs to install, and Masonite won't respond to my question about sending the complete door vice inserts, nor my complaint about the whole process. This has been going on for well over 6 weeks now.
Their claim and customer serv ice is terrible.

Masonite Door Company / Broadwater Wholesalers or Galliher & Huguely Do NOT Honor Warranties
Do NOT Buy Masonite Doors, Terrible Customer Service & Attitude, And They have made up every excuse not to Honor There LifeTime Warranty

I purchased three new doors from Galligher & Huguely Lumber & Hardware last year on Blair Road NE, Washington DC. They get them from Broadwater Wholesalers in Pennsylvania (BWI) and they make the door frame, hang the door, add the hinges and door sweeps, and glass you ordered. BWI buys the actual door from Masonite Corp. in Florida. Both Masonite & BWI offer a Lifetime Warranty on the door I purchased. When I received the doors from Huguely, and they were installed, one was warped, so I called them. They came out to see it a few weeks later. Than they contacted BWI and they came out a few weeks later. I had painted the two doors a day or two after they were installed but not the warped door. I was told by Huguely that BWI told me not to paint the door for about 5 months to see if it warp back. After waiting the door was the same but by then the hinges on the doors were also rusted and the door sweeps were all broken. After arguing for months more, they finally sent a man to fix all the problems and order a new door which they came back and replaced a month later. Six months later the same door was warped again and the hinges on that door had rusted again. When I called BWI, they said they were not going to repair it again and refund my money and tell Huguely to sell me a different door and take there doors back. I said NO< these have a lifetime warranty and I do not want to have to pay again to have new doors installed. So I called Masonite and told them the door warped and put in a warranty claim. They asked for pictures at first but than said BWI was handling the issue, which I told them they were not and Masonite should warranty at least there door. I was informed at Masonite that a Ms Ranell Margaret Tinsley [protected])was now handling the claim and its being reviewed by there legal counsel, Donald Tyler (cell-[protected] or home [protected]). I asked why legal was involved in a warranty but they would not say. After a month, Masonite finally gave me an answer, stating since I did not paint the doors the same day they were installed, the warranty was void. They said I should go to the company who installed them improperly because they come with a sticker on the doors which state the doors must be painted the day of installation. I said BWI replaced this door, so why is my installer the blame, BWI installed it and didn't paint it. Even though there doors come primed which should be enough to keep the door from warping, they say they must be painted the same day they are installed. I told them it was painted the following day which was in 24 hours, but they are not caring. I also said there literature says it must be painted within 45 days of installation but they don't believe it, but I have the literature and since I spoke to there attorney Tyler, I told him I have the document and would bet him 100K that I do. Than he said, you had the door replaced once by BWI, so that is all they are obligated to do in it's lifetime and this is how he interprets there warranty. I asked him to show me where it remotely states this but he would not be cause it does not. Than he said the door was installed incorrectly, but they have never been here to see the installation, so how can you arbitrarily say this. So far, they have done everything to NOT warranty there door. There is nothing in there warranty that says, if you buy a door from them it must be installed the next day or it cant be left out in the rain for a month before you install it. Masonite sells these doors already pre hung to Home Depot and Lowes, and they sit there not painted for months. If the painting instructions are not on the doors when they get them from Home Depot or Lowes, how would you know to paint them the same day. A homeowner may take longer to install a door and not finish for two days and not paint it to the week end etc because he works. It seems all three companies have conspired together not to honor there warranty. Any company who send out a wood product unfinished or not sealed at least are ***. I have read endless complaints about this same issue involving Masonite. You need to file a complaint with the Federal Trade Commission. If they get a lot of complaints they will look into it. I would never tell anyone to buy from Masonite or BWI or Galligher & Huguely or a Masonite product from Home Depot or Lowes for the same reason. Masonite gives a Lifetime Warranty on the door I bought and because I did not paint it the same day it was installed, they are voiding all warranty? Since I said I can prove I have documents saying you can paint it 45 days after installation, they are trying to add excuses. When I received the doors, I never saw any papers on the doors about painting them. Even in Home Depot or Lowes, people pull off stickers or they can fall off. They have no proof that these doors had any stickers on them. I ordered custom size doors and Huguely had me sign off on the dimensions, door swing etc but not the painting warranty. Don't Learn the Hard way, Just DONT buy Masonites or the Other two companies Products.They must get many people calling there corporate CEO etc because any time I call the CEO or Corporate Officer, once I give my name, I get transferred right to there legal.

Do NOT Buy Masonite Doors, Terrible Customer Service & Attitude, And do NOT Honor there Warranty, Each time I prove there excuse is not valid, they make up a new one.

I purchased three new doors from Galligher & Huguely Lumber & Hardware last year. They get them from Broadwater Wholesalers in Pennsylvania (BWI) and they make the door frame, hang the door, add the hinges and door sweeps, and glass you ordered. BWI buys the actual door from Masonite Corp. in Florida. Both Masonite & BWI offer a Lifetime Warranty on the door I purchased. When I received the doors from Huguely, and they were installed, one was warped, so I called them. They came out to see it a few weeks later. Than they contacted BWI and they came out a few weeks later. I had painted the two doors a day or two after they were installed but not the warped door. I was told by Huguely that BWI told me not to paint the door for about 5 months to see if it warp back. After waiting the door was the same but by then the hinges on the doors were also rusted and the door sweeps were all broken. After arguing for months more, they finally sent a man to fix all the problems and order a new door which they came back and replaced a month later. Six months later the same door was warped again and the hinges on that door had rusted again. When I called BWI, they said they were not going to repair it again and refund my money and tell Huguely to sell me a different door and take thererdoors back. I said NO< these have a lifetime warranty and I do not want to have to pay again to have new doors installed. So I called Masonite and told them the door warped and put in a warranty claim. They asked for pictures at first but than said BWI was handling the issue, which I told them they were not and Masonite should warranty at least there door. I was informed at Masonite that a Ms Tinsley was now handling the claim and its being reviewed by there legal counsel. I asked why legal was involved in a warranty but they would not say. After a month, Masonite finally gave me an answer, stating since I did not paint the doors the same day they were installed, the warranty was void. They said I should go to the company who installed them improperly because they come with a sticker on the doors which state the doors must be painted the day of installation. I said BWI replaced this door, so why is my installer the blame, BWI installed it and didnt paint it. Even though there doors come primed which should be enough to keep the door from warping, they say they must be painted the same day they are installed. I told them it was painted the following day which was in 24 hours, but they are not caring. I also said there literature says it must be painted within 45 days of installation but they said it does not, but I have the literature. So far, they have done everything to NOT warranty there door. There is nothing in there warranty that says, if you buy a door from them it must be installed the next day or it cant be left out in the rain for a month before you install it. Masonite sells these doors already pre hung to Home Depot and Lowes, and they sit there not painted for months. If the painting instructions are not on the doors when they get them from Home Depot or Lowes, how would you know to paint them the same day. A homeowner may take longer to install a door and not finish for two days and not paint it to the week end etc because he works. It seems all three companies have conspired together not to honor there warranty. I would never tell anyone to buy from Masonite or BWI or Galligher & Huguely. I handle warranties every day in my business, and have never not honored a warranty. Even if the warranty is out of the warranty period a few days or week, I still would do what I can to help, but Masonite gives a Lifetime Warranty on the door I bought and because I did not paint it the same day it was installed, they are voiding all warranty. I sell wood furniture, and if a customer wants it without a finish, there is no warranty because they know wood can split or warp and they have no idea what a person may do to it before finishing it. But this is told to them in writing before they buy it. When I received the doors, I never saw any papers on the doors about painting them. Even in Home Depot or Lowes, people pull off stickers or they can fall off. They have no proof that these doors had any stickers on them. I ordered custom size doors and Huguely had me sign off on the dimensions, door swing etc but not the painting warranty. Don't Learn the Hard-way, Just DON'T buy Masonites or the Other two companies Products. The President of Galligher & Huguely sent me a statement which said. "They did not sell me those door unit's, I bought them from them".

Warranty claim denied. They installed the door sweep incorrectly. It protruded out from under the door and pushed against center mullion. (a centerhinged patio door) This caused side of door compression gasket not to seal. Allowing water to build up on the center edge of door sweep that was sticking out and center mullion. This water caused the center mullion, door stile, and inactive door stile to rot. I was unaware of the damage until I went to paint before winter arrived. I took pictures sent them in. They cited every reason to deny the claim. Most of the reasons were not in the warranty .pdf nor installation/care .pdf's. I contacted Home Depot to help me out but they are taking a who cares attitude. This is corporate America at best.

I had Masonite french doors installed three years ago. The seal around the doors and in the middle is just a bad design. The astricle that meets the doors in the middle allows rain, wind, and other elements inside. Every time it storms I have had water come in on my wood floors and cartpet. I can also feel the air flow around the doors. I have had three sets of astricles sent to me and replaced and still didn't solve the problem. I had a representative sent out to fix the seals around the doors and still the doors leak elements inside. I had new weather stripping sent to me and replaced and still I have problems with elements leaking inside the doors.