Medicross Health Care Group
Reviews and Complaints

I went to Dr Mia in May to have a plate made at the advice of the periodontist she sent me to. After 5 impressions, numerous dentist visits and 3 plates made over a period of nearly two months, the result is still the same. In fact the last plate doesn’t even fit in my mouth. I was told to collect the plate from reception at 4pm on the day before I leave for Scotland. Dr Mia could see from the plate that it would not fit so was not available, Shocking workmanship and a tremendous waste of money.

Good Morning

I am a very disheartened patient. I was at your practice on Thursday, 7 June and I saw Dr DE Brain. After 3 days of being on antibiotics I found myself becoming more sick. Cough is much more extensive, fever is higher, body aches is just much worse than before. I called today, 10 June requesting to see a doctor again as I believe the antibiotics I was given is not helping. However, Dr de brain is on leave and if I want to see ant other Dr I will have to pay R500 again. Sister Connie is very unhelpful - she claims that she is wanting to assist but it's her way or the high way. She said I need to go sit by Karl Bremer or go pay an enormous bill at emergency. This was her advice or she said just wait until Monday. Is this the way you treat your sick patients? It leaves a bitter taste in my mouth that it sounds like your practice is just about taking people money and when it comes to follow ups you throw your patients under the bus

Hi

Medicross contacted me sometime in January this year that the Medical Aid hasnt paid some invoices. I logged a call with the Medical Aid and they advised it was resolved. I sent this info to Medicross to confirm all is in order. When i visited the Dr yesterday (29th May), i was told my account was suspended. No one from Medicross contacted me to say that the invoices still werent paid or that the account was suspended. I thought this was resolved when i sent the email only now to find out its still outstanding.

Can you please investigate

Medicross Randburg :

Nalline Singh

[protected]

We visited Medicross Benoni 11:40 Sunday 21 May, the reception staff said they are already closed and cannot assist us, I then asvised them that the opening hours states that the Drs are there to 12:30 on a Sunday, she said they close at 11:30 so that the Drs and staff can leave at 12pm. We were there with an open head wound and the receptionist just refused to assist us, I feel that the CORRECT times should then be stipulated on the gate board and the board in front of the door... If we knew this I wouldn't have waisted time to go there in the first place, but now I will most definitely not visit them again after being denied medical attention.

This morning i called Medicross my 28 year son at a burning fever i told them we need to see a dr was told by receptionist to bring him to emergency we got there at 8:15 its now 10:15 nobody bothered to even show the littlest bit of interest in him.he is now leaving not being treated and is sick like a dog. you would think professional meidcal teams would care but clearly not. i have been with medicross 30 years and this is the worst experience i have ever experienced ever, i am disgusted and utterly shocked at how poorly you get treated in todays trying times. i will find a new provider immediately and hopefully me and my family never have to put foot in there again. i feel so bad because i told my son to go there they are the best he could have gone anywhere but i chose my house dr from 30 years. blown away. you coild lie dead ont he floor and they probably would not acknolwledge you

Good day Sunday the 9th April both my children were sick and had to come in as they required.

I had to pay R600 additional facility for both which i cant believe.

I would have understood on facility fee per family but not R300 for each one.

This is my voice,hope this will assist in making it better for all families still to come through to medicross on public holidays or Sundays and not fearing it more due to additioonal payments.

Concerned Loyal customer,

Ettienne van Wyk [protected]

My name Tafadzwa Mutengwa, and i am writing this complaint which i am hoping well be immediately addressed. My mobile number is [protected].

I went for a first time visit at Medicross Edenvale with my daughter Michelle on 27/02/2023 to see Dr Sithole. He denied me consent to have my daughter have an x-ray there but insisted i should have it done at his colleagues pratice rather.

Secondly i went to the office 28/02/2023 at 8am requesting for the doctors notes to emailed to Medicross Randburg, so that she may have an x-ray taken, but its now 11am and i was told by the receptionist at Medicross Edenvale, that Dr Sithole is too busy to email those notes, irrespective that i had already made an appointment at Medicross Edenvale. The receptionist was nothing but rude to me, and i want her and Dr Sithole be held accountable. Now i had to pay for another consultation at Medicross Randburg, because of the poor service. I want my money refunded because is was a complete waste of time and money going to Medicross Edenvale

I'm not sure who the 2 ladies is who is working at reception. They do not have any telephone etiquettes, they are not of any assistance, they hang up the phone in your hears when you ask them with you am i speaking to. Very very rude. I would not suggest Randburg at all. I've been asking for assistance with my accounts since November 2022. There is no email address because no one can assist me with one. These statements / accounts have been hanging for 2 months. Its really not surprising me but more of an irritation.

Arrived at front desk at 08h00 on 01.02.2023 and asked to see my doctor. He was of till the 13.02 so I asked to see any other doctor as I'm sick. I got an appointment for 10h15 by Dr MP Gotyana. I never left from 8h but did quickly pop out to my car to retrieve something. But it was for less than 5min as I was waiting. So 10h15 came and gone and as I'm typing now it's already 11h45 and I'm still waiting. Apparently the reception never loaded my file as I did not report back to them after the 5 min outside.

There were no boards or information that I should report to them. This is an horrible experience whilst I'm sick and I can't believe I'm paying for this service. Could almost go as far to say it might be because I'm white that they are doing this but I might just be tyred as well. I will also never again give this place as an reference to anyone I know again.

Today as early as 8;30 I took two toddler's for a doc visit after a sleepless night, the treating doctor was exceptional infact I even asked for his details so he can be our doctor going forward however nothing prepared me for my pharmacy run

As two toddler's would, my kids were giggling and laughing playing together and the receptionist walked stood in the middle of the room and rudely told me to make my kids quite and that there are sick patients

1. This kids were not screaming or crying they were playing and giggling

2. She spoke to me from across the room in a room full of people this made me so emotional felt so unwelcomed

3 if I knew it was a silent room I would have never ever took my kids there, especially because they were not screaming or crying

4 today I was forced as a mom to go leave my kids in the car unattended so I can collect my medication because a person felt their giggling and laughing was wrong

This happened in medicross edleen in Kempton park

I couldn't believe how a beautiful experience in the doctor room where he treated my two kids so kindly and so calmly, ended so badly

I have been going to my GP for 20 years.. Then it changed to Medicross TableView. Since then the service and staff are absolutely useless. They are rude and would rather sit and chat to one another than assist with a customer. I have left three messages for a Shameema who is apparantly the "manager" at Medicross TableView but she doesnt bother to return my calls. If the manager is that useless how can one expect the staff to know any better. I would leave them in a second if it wasnt for my great GP. I will avoid going there with every fibre of my being.

I had a follow up appointment at Medicross Meldene on Monday 26/09/2022, with Dr Du Plessis. I tried calling 3 times to cancel the appointment. I even have call logs and it shows how long I held on with no answer. My medical aid account, which does not have any funds was charged for an appointment I did not go to.

I called them on Tuesday 27/09/2022 to explain the situation but it has not been resolved. Kindly follow up on this matter, M. MOLEFI. Attached is the screen shot of calls I tried to make but there was no answer until my airtime ran out.

Charges on my account could not be clarified by the accounts department after numerous requests, many of which were also ignored.

I was handed over to collectors and have paid it now not to tarnish my credit record.

At the last visit on 25 Feb 2022, a request was made at reception to bill the full outstanding amount owed on both my account and that of my husband, since we were leaving the country. This was made very clear. An amount of R1588.56 was billed from my Credit card. A month later I received a bill for the amount of R467,50. I brought this up in an email and got a response "I have managed to sort the payment" from Bianca.[protected]@medicross.co.za on 21 April, after some back and forth. After that my husband got a statement saying he owed R1228.92 which was part of the payment of R1588.56. I mentioned this again and had to go back to them a few times to get a response. Eventually getting: "Portia allocated the payments incorrectly therefore when Mr Boshoff [my husband] called we allocated it correctly and that is the amount still due". This did not make sense. I asked for a copy of our accounts 2x and only go my own before receiving more statements and the debt collector's email. I still believe all accounts were paid and they allocated the amount wrong.

I am very unhappy with the responses from the staff when I was trying to understand where the charges were coming from.

I know that during the time of the charge they also changed financial systems so errors could have been made, but no effort was made to look into it.

This was at Meldene Medicross, Melville, Johannesburg.

I am emotionally and physically drained by the experience I had at Medicross Pinetown

I was sick for over a month and I kept on going back to my GP complaining about the same problem but he never referred me to a special, at some point I even sent emails asking him to transfer me to a hospital but he did nothing.

I went for scans and I took the results to him and he still said they were fine. When I took the same results to a Gynaecologist, he immediately booked me in for surgery because the scan showed that I had a cyst.

I really thought that your facility offers the best medical care but my health was compromised.

I will be in talks with my lawyers to see if there is a case, if there is ones, I’ll definitely be taking that root. I could have died and lost my life all because someone that I trusted with my health didn’t do due diligence.

I went to Dr Mia the dentist at Medicross Benoni.

A year ago I had a tooth put.

- she firstly removed my wire behind my teeth ensuring my teeth will not move, I have had brace before so I had a retainer obviously it won’t fit due to the new tooth, so I could not wear it

- she chipped my one tooth next to the one she replaced

- I’ve gone twice to get it filled (the chip)

- due to the wire being removed my teeth have started moving very badly one of them the root is pushing out at the back

- due to my teeth moving so badly I now have to get braces again for her (practices)

- I’m very angry due to the fact that I now have to get braces and pay for it myself and having a chipped tooth that can never be fixed

05-08-2022

Mediclinic Boksburg Barden

I called the clinic to book and appointment appointment for my daughter who is not on the same medical aid as i am.

I spoke to a guy by the name of Mxolisi he explained the documents required from me as i am not a main member of the medical aid, when i got to the clinic the same guy tells me a different story without even looking at documents he personally said i must carry with me and requested for the main member to be here with me physically

In short my daughter was denied the medical attention she needed.

Mxolisi's customer services is unsatisfactory.

Thanks

To whom it may concern

It is with great regret that I lodge a formal complaint. After visiting medicross since 2002, I have never experienced and been treated the way I was treated today. How inhumane can a medical dr be?

My husband & I visited medicross on 29 June 2022 . Our appointments were 15:00 15:15 respectively.

Initially we had an appointment with Dr Alex, but the receptionist called to inform us that Dr Alex is unavailable. However that Dr Dorman is available at the same times.

We were not well since Sunday, and we thought we needed to see a dr.

Dr Dorman called us in at 16:20 , after a 15:00 appointment. Absolutely no apology., which we accepted. We did not even mentioned it.

As soon as we stepped in her room, we noticed an attitude. She asked what is wrong.

When I explained our symptoms & our experience, dr Dorman’s words: “dont tell me you are here for fever blisters…..,,, implying we are wasting her time.

She then examined me and told me that there is nothing wrong with me. And told me she is not giving antibiotics for the sake of antibiotics.

In the first place, I never asked for an antibiotic. I went to seek medication that will help both my husband & I.

She then proceeded by saying she has 42years of medical experience……we exchanged a few words and told her I also have qualifications.. I told her that I would not been here if I was feeling well.

And since I have body aches, feeling cold, cough through the night, and mouth ulcers and ear infection etc. She carried on…,…and I kept quiet .,,only after she examined my husband, she said she will attend to my symptoms. By then I told her that she does not have to give me anything since there is nothing wrong according to her and her 42 years experience. She implied I am wasting her time. ……I told dr Dorman I was disappointed and disgusted in her behaviour and that I have never heard of a medical practitioner bragging about her years if not showing any empathy.

It appeared that she was highly irritated, most probably we are not her regular patients to start with.

In this day and age, It is disappointing for the level of treatment that we were exposed to for merely seeking medical attention when we needed it most. We are not regular walk-ins, and Dr Ekonomakis & Dr Adri Rosch can attest to this.

For a medical dr, who was not prepared to listen, already made up her mind. This was not a free service, we have medical aid that covers the consultation.

I request that that this matter be addressed as a matter of urgency, to avoid other patients experience similar treatment. This might result in negative publicity to the medical centre, which I feel it is not warranted since my family and I are patients of Dr Alex the past 20 years.

I as a patient only believe in Medicross. My GP is fantastic. But please don't tell me if you are unhappy with something. You are told put in a complaint and also change your pharmacy and doctor. My doctor is my Hero GP at Medicross.

I feel sorry for the staff that are overworked.

I don't want to put in a complaint. 99% of the staff are so friendly and helpful. Date 22 June 2022.