Mini Pocket Rockets
Reviews and Complaints

I gotta say, I'm pretty disappointed with Mini Pocket Rockets. I was really excited to get my hands on a couple of their Phantom RSX Pocket Bikes, but man, what a letdown. I spent almost $1000 on these bikes, and they were practically falling apart from the moment I got them. They leak like crazy, and they won't even stay on half the time. What a waste of money.

And don't even get me started on their customer service. I've never been treated so poorly by a company before. The representative I talked to was so rude and dismissive, like they didn't even care that I was having issues with their product. It's not like I was asking for the moon - I just wanted a little help fixing my bikes. But nope, they couldn't be bothered.

I was really looking forward to getting some more stuff from Mini Pocket Rockets, too. I had my eye on the Stinger RT Go Karts, the X18-R Nitro Bike, and the X19-CR Dominator Bike. But after this experience, I don't think I'll ever give them my business again. It's just not worth the hassle.

I hate to leave a bad review like this, but I feel like I have to warn other people. Don't make the same mistake I did - don't waste your money on Mini Pocket Rockets.

I recently purchased three mini KTX dirt bikes from Mini Pocket Rockets and unfortunately, one of them had a gap in the transfer case that was not sealed. I immediately took pictures of the issue while the bike was still in the box and contacted their customer service team. However, the agent I spoke with informed me that this was not considered damage and therefore, they would not take the bike back. She also mentioned that I should have purchased the bike from a dealership instead.

I was disappointed with this response as the bike should have come out of the box with a sealed transfer case, as advertised. However, the company did offer to send me a free transfer case that I would have to install on the brand new bike myself. While I appreciate the offer, I feel that it is not my responsibility to fix a brand new bike that arrived damaged.

Furthermore, if I wanted to return the bike, I would have to pay a restocking fee and also pay for the shipping costs to send it back. This is not good business practice and I would not recommend Mini Pocket Rockets to anyone looking to purchase a mini dirt bike.

Overall, I am disappointed with my experience with Mini Pocket Rockets and would caution others to be wary of their customer service policies. It is important for companies to stand behind their products and take responsibility for any issues that arise, rather than placing the burden on the customer.

So, I ordered a Mini Pocket Rocket from minipocketrockets.com and when the shipping box arrived, it was in perfect condition. However, when I opened the box and inspected the bike, I noticed that the metal part that shields the chair was cracked due to the foot paddle. I contacted the company and they said they would not refund the product because it was broken and lied by saying it was inspected before shipping out.

After some back and forth, they finally agreed to send me a replacement part, but it needs a mechanic to put on and unfortunately, I don't have that kind of money. Additionally, the Windshield and plastic undercarriage don't fit for this bike. I even checked and had them email directions, but the screenshot they sent was unreadable.

To make matters worse, they will not take the broken bike back and I will not refund my money. I'm calling the credit card company for a refund and will sue if I have to for the principle of it all.

On top of all that, the upload pictures feature took some of my private photos and won't delete them! This is unacceptable and I strongly advise against buying from Mini Pocket Rockets. Save yourself the hassle and find a more reputable company to purchase from.

This company is an absolute joke and a ripoff! I recently purchased two Mini Pocket Rockets from their website, and I was extremely disappointed with the quality of the bikes. They claimed that the bikes were suitable for adults, but my 8-year-old son could barely fit on them. What a load of rubbish!

When I contacted the company to request shipping labels to return the bikes, they informed me that it would cost me $200 per bike to return them. On top of that, they charge a ridiculous $150 per bike to restock and $58 for shipping. How can they justify charging me more to return the bikes than I actually paid for them in the first place? It's an absolute scam!

I refused to pay the exorbitant return fees and stopped payment on my credit card until they provided me with shipping labels. In response, they threatened me with legal action, claiming that I had stolen property in my possession. What a bunch of clowns!

I strongly advise anyone considering purchasing from this company to stay away. They are a complete scam and will rip you off without a second thought. I will be reporting them to the Better Business Bureau with all of my emails and contact with them, including their terrible responses. Buyers beware!

I wanted to surprise my husband with a bike for Christmas, so I decided to order from Mini Pocket Rockets. Unfortunately, the bike I originally wanted was out of stock, but they assured me that they had a similar one for the same price. I agreed to it, but things quickly went downhill from there.

To my dismay, they charged my account twice for the bike. I immediately contacted them to rectify the situation, but they claimed that I had ordered two bikes. This was not true, and I tried to explain this to them multiple times. However, they never got back to me, and I was left in the dark.

I even reached out to their "help desk" via email, but I received no response. I asked them to provide me with the tracking number for the supposed second bike, but they couldn't provide one because it didn't exist. It's clear to me that they're nothing but crooks who will steal your money and ignore you when you try to reach out to them.

It's been months since Christmas, and I still haven't received my $340.00 back. I urge everyone to stay away from Mini Pocket Rockets. Don't give them your credit card information, or you'll end up like me - ripped off and ignored. Theresa

I'm not making this up - it's the truth. Overall, my experience with Mini Pocket Rockets was terrible, and I wouldn't recommend them to anyone.

I gotta say, my experience with Mini Pocket Rockets was a real bummer. I was really excited to get my hands on a Raptor Pocket Bike PB x1400 for my son's birthday, but things didn't go as planned. First off, the bike didn't arrive when it was supposed to, which was a real letdown. And when it finally did arrive, it wasn't even the bike I ordered! Instead, I got a cheaper model called the Blade Bike, which was a real disappointment.

I tried reaching out to the company to see if they could fix the situation, but I never heard back from anyone. I even got an email from a guy named Jason Bridges who said he was sorry for the delay and promised to send me an upgrade, but that never happened. Instead, I got stuck with a bike that was too small for my son and came with instructions for a completely different type of bike.

Honestly, I feel like I got ripped off. I paid $329 for a bike that I never even got, and now I can't even get anyone from the company to return my calls or emails. It's really frustrating, and I'm starting to think I might need to get a lawyer involved.

The worst part of all of this is that my son was really looking forward to getting this bike for his birthday, and now he's super disappointed. I don't blame him - if I were in his shoes, I'd be pretty upset too. And even though he still wants a bike from this company, I just can't trust them anymore.

Overall, I'm really unhappy with my experience with Mini Pocket Rockets. I just wish someone from the company would reach out to me and try to make things right. Jason Bridges, if you're reading this, please call me back!

This product is not worth your money. I bought it as a Christmas present for my son and it arrived well before the holiday, which was the only thing that went right. We followed the instructions to assemble the bike with the help of a certified mechanic and waited for the weather to clear up so we could take it for a spin. When spring finally came, we filled it with the proper oil and gas ratio as instructed, but it only lasted about 100 feet before it died. Customer service told us it was a bad coil and we had to spend another $10 for three new coils. We put them on and drove it for another 50 feet before it started to smoke and died again. The warranty was no longer valid, so they told us we had to buy a brand new engine. I refused to spend any more money on this product and it has been sitting in our house collecting dust ever since. The customer service was terrible and they did not attempt to make us happy customers. I am extremely disappointed and out $500. I strongly advise you to avoid this product at all costs.

I gotta say, I was pretty disappointed with my experience with Mini Pocket Rockets. I was hoping to find a fun riding toy for my kids, but instead I found myself dealing with some seriously terrible customer service. And it seems like I'm not the only one - I've seen a lot of negative reviews online that echo my own experience.

Let me tell you, trying to get help from their customer service department is a nightmare. First of all, you have to wait on hold for what feels like forever. And when you finally do get through, you're stuck talking to this one woman who seems to be the entire department all by herself. She's rude, she's incompetent, and she's just generally not helpful at all.

Here's how it went down for me: I called in with a question about my order, and I had to wait on hold for a good half hour before I even got to talk to someone. When I finally did get through, the woman on the other end demanded my original order number before she would even consider helping me. Of course, I didn't have that information handy, so she basically told me tough luck and hung up.

I tried emailing them to see if I could get some help that way, but that was a whole other ordeal. I had to wait on hold for another half hour just to talk to the same incompetent woman again. And when I finally did get through, she seemed totally confused about what parts I needed for my mini bike. She ended up sending me the wrong parts, and then had the nerve to blame me for it!

To make matters worse, they wanted me to pay for return shipping and a restocking fee just to send back the parts they sent me by mistake. It was a total nightmare, and I'm never buying from them again.

Honestly, I think this whole experience just goes to show that you get what you pay for. Sure, Mini Pocket Rockets might have some cheap prices, but that clearly comes at the cost of having the worst customer service I've ever dealt with.

I have to say, my experience with Mini Pocket Rockets has been less than satisfactory. I purchased a bike for my child's birthday and the chain snapped on the first ride. I reached out to the company and they confirmed that I was under warranty and would be sending me a new chain. However, it's been almost a year and I still haven't received it. I've tried calling multiple times, but it's been difficult to get through to anyone. When I finally did, they blamed it on Covid and said they would send it as soon as possible and extend the warranty. But after reading some reviews, I'm not sure if I believe them.

I did some research and found out that breach of warranty is a violation of an express or implied contract of warranty. This means that the seller fails to provide the assurance that was promised. In this case, Mini Pocket Rockets promised a working bike, but the chain broke on the first ride. This could be considered a breach of warranty.

Furthermore, false advertising is defined as publishing an advertisement containing a false, misleading, or deceptive statement to promote the sale of goods or services. I took a look at their website and some of the claims they make seem too good to be true. This could be considered false advertising.

Lastly, wire fraud is a crime that occurs when someone uses an interstate communications device to defraud another of property or anything else of value. While I'm not sure if this applies in my case, it's still concerning.

Overall, I'm disappointed with my experience with Mini Pocket Rockets. I hope they can make things right and fulfill their promises to their customers.

I bought a mini bike from Mini Pocket Rockets for my son's Christmas present this year. The bike arrived on time and we unpacked it as directed. We put in the oil/gas mixture as instructed to ensure the bike would work properly. However, when my son started riding the bike, we noticed that the rear brake assembly was missing a bolt, which prevented the proper use of the rear brake. Additionally, the cable on the handlebar for the rear brake was frayed to almost breaking point. We immediately sent an email to the company along with pictures of the issue. We received an email back stating that they would send us the necessary parts to fix the rear brake. We also followed up with a phone call, and the customer service representative told us that the bike could still be used safely if we used the front brake.

On Christmas morning, my son was excited to ride his new bike. However, after riding it for only 10 minutes at very slow speeds, the bike started to rev and had a throttle malfunction. As my son brought the bike back to the house, it made a loud noise and shut off. We noticed that the chain had popped off. Unfortunately, it was Christmas morning, so we had to wait until the following business day to contact the company again.

When I finally got through to the company after a long hold time, I asked to speak to a manager or supervisor about the possibility of being refunded or having a new bike sent out to replace the obviously defective one. However, the customer service representatives were extremely rude and told me that I was not getting a refund or a bike replacement. They said they would be happy to send me all the parts needed to fix the bike, but I needed to read their website policy about returns and refunds. I made two phone calls to the supervisor and left messages, but I have yet to receive a phone call back. I have been hung up on and told that there is nothing they can do to help me out.

Apparently, because we put gasoline in the bike, it is not possible to ship the bike back to the company in California. According to their website policy about returns and refunds, the bike can only be returned if it has not been ridden. However, how will you know if the bike is in good working order unless you ride it in the first place? I guess I will have to learn to become a mechanic now in order not to lose out on the amount of money I spent. I didn't think about checking their ratings before purchasing from them, as their website said they had 5-star customer satisfaction. However, after checking the Better Business Bureau, I see that I was a fool to purchase from this company. Please do not give business to this company!

I recently got my hands on the Blade Mini Pocket Rocket from minipocketrockets.com. Unfortunately, I've been experiencing some issues with it since I received it four days ago. My son and I are both very disappointed with the product and the customer service we've received so far.

After my son worked on the bike for a few hours, he took it for a ride to the end of our road. However, it suddenly stopped working and he had to push it all the way back home. As you can imagine, my six-year-old son was not very happy about this. I saved up for a long time to buy him this bike, and it's frustrating to see it not working properly.

When I reached out to customer service, they told me that the issue was on my end. I'm a single mother and I don't have a lot of experience with bikes, so I'm not sure what I did wrong. I'm feeling highly aggravated and disappointed with the entire experience.

Overall, I would not recommend the Blade Mini Pocket Rocket from minipocketrockets.com. If I could give it zero stars, I would. It's been a huge disappointment and a waste of money.

I recently bought a Mini Pocket Rocket from minipocketrockets.com for a whopping $616. However, after waiting for three days, I still hadn't received any tracking information in my email. I tried calling them seven times, but it was a real struggle to get through to anyone. When I finally did, the person who answered was really rude and unprofessional. They told me that my order was on back order, but I had no idea about that because they never sent me an email about it. I check my emails every day, so I know I didn't miss anything.

Honestly, I'm really disappointed with the service I received from minipocketrockets.com. At this point, I just want a full refund and I don't think I'll ever do business with them again. It's just not worth the hassle and frustration.

So, I had a pretty bad experience with Mini Pocket Rockets. My son, who's only 10, somehow managed to buy a bike from them without me knowing. I didn't want the bike, so I contacted my bank to try and sort it out. When I told Mini Pocket Rockets not to ship the bike, they went ahead and did it anyway. Then, when I asked for a prepaid shipping label so I could send it back, they refused to give me one.

To make matters worse, they sent me a really scary letter threatening me for contacting my bank. They said they were going to get the FBI and the cops involved, which was pretty intimidating. I tried to call them to sort things out, but they wouldn't pick up the phone.

Overall, I was really disappointed with the customer service I received from Mini Pocket Rockets. It's not fair that they would threaten me like that just because I wanted to return a bike that I didn't even order. I wouldn't recommend them to anyone.

I gotta say, I'm pretty disappointed with my experience with Mini Pocket Rockets. I was really excited to get one of their bikes for my 7-year-old for Christmas this year, but it turned out to be a total waste of money. After just one week, the thing stopped working entirely. I tried to get in touch with customer service, but they were no help at all - basically told me that it was my problem to fix it now.

I mean, come on. I'm not a mechanic! I don't know the first thing about fixing an engine. And even if I did, why should I have to put hours of work into sending it back to them? That's just ridiculous. So I took it to my regular mechanic, who told me that the engine was completely shot. I'd need a whole new one, which would cost just as much as I paid for the bike in the first place.

So now I'm out $300 and my little boy is totally disappointed. It's a real shame, because I was really looking forward to seeing him ride around on his new bike. But I guess we'll just have to wait until tax time to buy a new one from a different company.

Honestly, I think Mini Pocket Rockets is a real piece of $#*! company. They should be ashamed of themselves for selling such shoddy products and treating their customers so poorly. I wouldn't recommend them to anyone, and I really think they should be put out of business.

This company has a bit of an issue with getting your stuff to you on time. There's always some kind of problem with the shipping and delivery, and when you try to contact them about it, they don't seem to know what's going on. The ad says that your order will be shipped out in one or two business days, but that's never been my experience. I placed an order on the 9th, and I got a UPS tracking number that said my stuff would be delivered on the 15th. But it's the 17th now, and I'm still waiting. They told me that there's been some kind of problem with the delivery, but I don't really know what that means. I'm not sure if I'll ever do business with these people again, even though I've bought stuff from them before.

I recently purchased a Mini Pocket Rocket from minipocketrockets.com and unfortunately, my experience has been less than satisfactory. Firstly, I encountered over 4 issues with my Apache and paid a whopping $630 plus $150 for shipping. When I reported the problem, I was told to email a small video to technical support and they would contact me. However, it has been 6 days and I have yet to receive a response. I have been reaching out to them every day through email and messages, but to no avail.

Honestly, this company is a bunch of bull$#*!. I have never dealt with a company like this before, especially with something so expensive. I strongly advise you to stay away from them and look elsewhere. Try something close to home that you know you can take back if there are any issues. The company has a ridiculous policy that they can't take back the product if you put gas in it. How in the $#*! are we supposed to know if there are any problems if we can't even get it running?

Overall, I am extremely disappointed with my experience with minipocketrockets.com. The lack of response and poor customer service is unacceptable, especially for the amount of money I spent. I would not recommend this company to anyone and suggest finding a more reliable and trustworthy source for your mini pocket rocket needs.

So, I bought a bike from Mini Pocket Rockets (minipocketrockets.com) and let me tell you, it was a bit of a disappointment. They do have a policy where you can ship the bike back if it doesn't work, but if you've ridden it, you have to put gas in it and you can't ship it back unless you pay some crazy hazard packing and shipping fees.

Now, let me get to why I'm giving them a 1 star. I only rode the bike three times and the bearings fell apart. On top of that, the kill switch broke off after just a few presses. It's clear that the bike was cheaply made with cheap parts. I guess that's what I get for buying something so cheap. I would have expected it to at least last a week.

My advice to you is to spend a little bit more and buy a bike from your local bike shop where you can actually test the bike before you buy it. Don't make the same mistake I did.

I gotta tell ya, folks, I had a real bad experience with Mini Pocket Rockets. Let me tell you, if you're thinking about ordering from them, you might wanna think twice. First off, I tried to find their store, but when I looked up the address, it wasn't even a real store! Can you believe that? Turns out they're just the middle man for some Chinese company. And let me tell you, the lady who always answers the phone sounds like she's from China, so it all makes sense now.

But that's not even the worst part. When I finally got my bike and parts, they were already broken and torn! I mean, what kind of company sends out stuff like that? And don't even get me started on the stripped nuts. It's like they don't even care about quality control or anything.

I swear, if I ever see that lady who answers the phone, I don't know what I'll do. I mean, I don't hit women or anything, but she's just so frustrating! And I'm not the only one who feels this way. This company has hurt so many kids and parents with their $#*!ery, it's just not right.

So, folks, take my advice and don't buy from Mini Pocket Rockets. It's just not worth the hassle.

I was just about to buy a Mini Pocket Rocket for my 4-year-old's birthday, but something didn't feel right. I had a gut feeling that I needed to do some research before making the purchase. So, I went to www.minipocketrockets.com and boy, am I glad I did! I found out everything I needed to know about the company and their products.

Thanks to all of your reviews, I was able to avoid making a big mistake. If it weren't for you guys, I might have ended up wasting my money and disappointing my son. I can't thank you enough for confirming my suspicions and saving me from a potentially terrible experience.

It's really disappointing to think that a company like this would knowingly sell poor-quality products to parents and children. I mean, they must know that a lot of their customers are kids! It's just not right to take advantage of people like that.

Anyway, I'm just really grateful for all of your help. I'll definitely be looking elsewhere for a birthday gift for my son. Thanks again!

This bike was not put together very well. Some of the parts didn't fit together right, so the back brake didn't work at all. The throttle was also cracked and needed to be replaced. I had to spend over $200 to fix this BRAND NEW bike so that it would be safe to ride. After all that, my son was only able to ride for about 20 minutes before the back tire blew out. I complained to the company and they said they would send me a new tire, but I have to buy all the other parts myself. I haven't gotten those parts yet, but I'm pretty sure they won't fit right either. I'll probably end up wasting even more money on this thing. Don't buy this bike. Spend a little extra and get something that's actually good.

If I could give them 0 stars I would Don't waste your money is basically throwing it away when buying from this company. Their customer service is extremely rude they don't care. I purchased 2 Phantom RSX Pocket Bike almost $1000 one time used and both bikes are leaking really bad and the bike won't stay on. I was going to purchase Stinger RT Go Karts, X18-R Nitro Bike, and X19-CR Dominator Bike but never again will they get business from me. I'm not one to ever write reviews bad reviews. I'm always pretty satisfied with the things I purchased but the way I was treated by their customer service representative was not right that is not the way to treat your customers. This was a birthday gift for my kids and they are very sad that they can even ride the bikes. I'm very disappointed I feel like I threw my money in the garbage.

This is the most unprofessional business ever! the customer service never picks up the phone! the help desk is just through email! they do not service your products! they only send pictures and email. The customer service reps are rude and nasty! managers and supervisors never return phone calls . They send you used parts and products! i returned merchandise back in january it is now mid april and they still havent given me my credit for the products returned! they are theifs! they try to keep your money as long as possible! they make excuses saying that my paper work did not state i wanted credit.. Makes no sense i even fed ex it so i can track it and make sure they received with a note stating why it was returned and that i wanted my money back. Everything was done properly and unused items returned on time.. I keep emailing them, leaving messages adn they dont return my phone calls or emails. The reps keep transferring me around. The products are cheap! this was a christmas gift for my boys in which they even sent me colors for bikes and helmets i did not order. When i informed them it was the wrong color they just stated they ran out of the color i requested . They didnt even bother to call me to let me know know what i wanted would not be sent not even the secondary color that i choose. My sons bike came in with a broke kickstand. My other son handles were bent . The first week we had to replace parts because the clutch wasnt even working. Due to having already put gas in we could not even returned the bike. How do you know if your bike works if you dont put gas in! thats how they get you so you can never return anything! its a rip off.. Its sad for the kids who order these and have there hearts set

I bought one of your mini cobra four wheeler bikes and it took 2 hours to start up the first time then it refused to start again. I tried putting new gas in. In addition to that the four wheeler came and was all scratched up.  I had the mixtures of gas and oil right and it wouldn't work.  I finally got it to work after lots of work then it would just randomly stop running every few minutes.  This four wheeler has a horrible quality and the only thing you told me was that you would send me a new part. After I installed the new part it still didn't work. I tried to get a refund and you said no even though it was still under the 60 day warranty. After i told you this you said that after i put gas it the four wheeler it couldnt be returned. This is outrageously stupid the way you did business with me and I will make sure that no one that I know buys a bike from your company and I will write bad reviews about this product and this company.

I ordered two pocket bikes from two different check cards from this company, and received the products on time. Not to mention, my son and nephew had been waiting for these bikes for about five months for their birthdays. A day before their birthday party, my brother and I put gas in the bikes as instructed by the website and owner manual. The bikes simply did not start. We tried pull-starting the bikes for about an hour straight before calling their customer service line. This company with no argument has the worst customer service I have ever had. From the get go, the service rep figured me out to be a mechanic by suggesting such things as removing and greasing the spark plug, then later suggesting that i should have never greased the spark plug. I could not help but think of all the women and men out there that bought these products and have never fixed a motorcycle before. After calling the company multiple times about how to get the bike started, they simply told me that their product is not guaranteed to work. with that in mind, i asked the gentleman what the odds were that two bikes of different prices and make, can have the same problem. The man had no answer. I asked if i could simply return the bike, and the man said that since i had already put gas in it, it would be non- refundable. I asked him how a buyer can see if their product worked without fuel, and the man had no answer. Now the two bikes are at a certified motorcycle mechanic, and if he is not able to fix them, i will certainly sue them for false advertisement, knowingly selling defective products, and having unfair refund policies to mention a few. Please do not buy from this company, it is beyond a fraud, it's theft. This compamy is only 65 miles away from my home, but would still not allow me to take them the two bikes. they would not also disclose their last names and compnay location when I threatened to sue them.

I would just like to share my opinion and experience of what happened to me when i purchased with mini pocket rockets. com I placed an order with them for a mini pocket bike because the price was cheap. well stupid mistake i didnt do my research like i normally do on a company. well i did when it was to late and found so many complaints from customers on the product being broken and pieces missing and never getting the product. well i learned the hard way i ordered with them and thought nothing well the next day my card was already charged which is really quik most merchants dont charge you until the product is out of the warehouse. 2 weeks went by no bike well i tried to call them so many times they would hang up on me and would not let me speak to a supervisor this little basement operation must be ran by a few kids i thought to scam the public. well then i went to the process of disputing the charges on my card and emailing the company they sent me back threatning notes saying that they will win the dispute. even though they hadnt still sent my product and i told them not to bother after everything i already had gone through why in the world would i want to buy anything from them. well they said they will still ship it so then i can pay a 25% restock fee and shipping charges if i refuse my order. well i did i refused it alright and sent it right back to them they think they can do whatever they want even though i cancelled it way before they even shipped it. well im still going through thtis battle but in the end i have processed a complaint to the better business bureau and consumer affairs but if you look at bbb.org they already have over 160 complaints not resolved and an f status so it happened to be and i just dont want it to happen to anyone else you get what you pay for i guess and believe me this company is not worth the couple pennies youll save because i have heard so many reviews on them since on how bad their products are and they wont let you return it after you put gas well how in the world do you no if it works without the gas being in it. so buy locally if you really want better service. i recommend you avoid minipocketbikes.com but thats just my opinion. dont believe me just run a search on their company you will be glad you did.

A Complete Fraud, PERIOD!

I have been waiting 7 months for a replacement part. I ordered a bike from this FRAUD company in Dec 2008. I have been waiting on a replacement part every since (today date is 07/30/2009). I have NEVER in my life experienced this kind of treatment from ANY company. They give you the "run arounds" on the phone, I was NEVER able to speak to the supervisor and don't even think about email them... HA!. I eventually contacted my cc company and had them to "reverse" the charges which they did after Minipocketrocket .com refused to contact them back. What did Minipocketrocket.com do after I reversed the charges? sent everything to a Collections. FOLKS! THIS COMPANY IS A COMPLETE FRAUD! I will fight them tooth and nail! it is not even about the money it is about PRINCIPLE! I can't believe they are allowed to get away with this!

I purchased a mini bike from mini pocket rocket website. They say that your purchases are 100% protected and the merchandised is insured through the shipper.

They shipped it via UPS. UPS says they delivered and left with woman. There was no woman at home, I was at my lawyers office.

I call the company and they said they will have to get UPS to investigate. UPS comes out to my house, they says they will be issuing a check, refund to the company.

It has been over 30days, each time I call Mini pocket Rocket they give me the same line, we haven't received a report from UPS, please calll back next week. So i call UPS and they state they are done with the report, they have issued the company a check.

So I call the company back, and they don't say nothing but call back end of week. I call back and they do the same.

It has been almost two months, I have no bike, and no money!

I ordered a pocket bike for my son's birthday from this company, and upon inspecting it noticed it had missing hardware, cracked plastic, and defects. It took me hours to get through to there customer service line, and when I finally did here is what I was told. I should go to the hardware store to pick up the missing nuts and bolts because they do not carry the replacements parts because that would cost them too much money. And that i could fix the defects myself by drilling new holes in the plastic and frame. I asked them if they inspected the bikes before they sent them out, and the first person told me they did, but their second representative told me that they could not afford any
quality checks. I told them that I wanted to send the bike back and they could replace it or refund my money, and Joel (their rep) told me even if they would send me a new bike it would probably have the same problems. I couldn't believe what I was hearing, so my next question was so what your saying is that you knowingly sell junk, and he flat out told me yes and that there was nothing he could do about it. Oh they did tell me I could send it back, but that I would be responsible for the shipping and a 25% restocking fee. So basically I could lose $100 just for doing business with these scam artists. Even if I put the time and money into trying to fix this piece of junk, I am fearful of letting my son ride it. By the way they advertise on their site to have a great warranty, and even offer you a free extended warranty. Do not make the mistake of doing business with this company.