Mint Mobile review: Scam - "unlimited everything" plan and horrible service.

I am writing to bring to your attention an issue that I have been experiencing with my Mint Mobile plan. In 2020, I signed up for the "Unlimited Everything" plan and received the corresponding service. Since then, I have been paying for the plan on a yearly basis, and last year, I discovered that Mint Mobile had changed my plan without notifying me.  I found out that I could not continue with my original plan, the company did not comply, and instead started advertising a different plan as "Unlimited" that has major limitations on data usage, reducing the speed to 2G for customers who surpass the threshold. - they changed my plan without notifying me. 

However, my main issue is that since May 2022, I have not had any SMS and internet service. I use this number for my business, I am not receiving messages from my clients and my work is suffering.  I have been in touch with Mint Mobile's customer service representatives regularly, but unfortunately, they have not been able to resolve the issue. Despite their polite and promising attitude, the problem persists, and it is affecting my business as this is the only phone I use.

After numerous attempts to fix the problem, Mint Mobile opened a ticket with T-Mobile, as they claim that they have tried everything on their end, including providing me with a new SIM card and I purchased a new phone. However, their manager recently informed me that I had used all of my "unlimited" data, which contradicts their claim of offering unlimited everything - a plan I originally signed up for. I have also learned that other people have experienced similar issues and have warned the company about this.

Furthermore, I have requested a refund of the money I paid upfront for another year and for service I did not receive since May 2022, but Mint Mobile manager has refused to refund my money. She stated that I had 7 days to cancel it..but, they are charging me for the service they are not providing.  I believe that the company is falsely advertising their service and using the name "Unlimited" when there are major limitations.

I urge Mint Mobile to take action to address this issue and to discontinue the use of "UNLIMITED" and "UNLTD" headlines in their advertising or modify them to clearly communicate that their plan does not offer unlimited high-speed data. and that I want a plan I paid for and service that works, otherwise I want my money back.  

As a result, I am unable to make phone calls properly- since no one besides their office can hear me properly, and most of my messages do not go through. This is the only phone I use for my business, and despite my repeated calls, there has been no resolution to the problem.

Mint Mobile's recent claim that I have used up all of my "unlimited" data is particularly troubling as it raises questions about their false advertising. It is unacceptable for a company to advertise something as unlimited when it is in fact limited, and refuse to refund money for services not provided.

I have found several complaints about this issue online, but it appears that no action has been taken to address the problem. I urge you to take appropriate steps to address this issue as soon as possible.

Thank you for your attention to this matter. This is just one of many complaints I found on net... 

New York, NY – December 21, 2021 – A panel of the National Advertising Review Board (NARB), the appellate advertising law body of BBB National Programs, has recommended that Mint Mobile LLC discontinue the use of “UNLIMITED” and “UNLTD” headlines in its advertising or modify them to clearly communicate that its plan does not offer unlimited high-speed data.