Mint Mobile reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Mint Mobile
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Service, resolution, dishonesty, non-refund for defective mint mobile phone
I bought a cell phone off Mints website on July 10, 2023. Mint Mobile transported an inaccurate number. They tried to correct it but I had nothing but issues (no email, texting and calls only from a select few) for 3 weeks. After 3 SIM cards they refunded the $45 for service, and determined the phone was defective. Although the phones been returned (proof...
Read full review of Mint MobileMy iphone 14
I changed servers from T-Mobille Account [protected] to Mint Mobile on September 3, 2023. My number is [protected]. My name is Yvette K. Stone. Since getting this service, I have not had telephone calls come in or I can not call out. I can not get my text. I went back to Target and waiting for 3 hours and still do not have service. I called Mint Mobile 10...
Read full review of Mint MobileSamsung phone charger
I purchased a phone and 12-month phone plan from Mint Mobile. The phone came and my son charged it with no problem with the charger that came with the phone. He transferred his phone number from his old phone to the new one and put info from his old phone to his new one. After a day or more of using the phone, my son noticed that the charger cord began not...
Read full review of Mint MobileBE WARE - eSim card doesn't work - no service for almost 2 weeks.
I signed up for Mint Mobile 3 months pack plan and the eSim they sent me just simply did not work. I had to call their customer line from Skype (paid for Skype as well as I did not have any other way to call) 4 times and stay on the line for about an hour each time. I also had to buy a data eSim from another app to have at least some data on my phone which cost me another 15$ (same price is a month with Mint). The total of this waiting time, stress and buying additional data and services cost me much more than if I stayed with my previous prepaid plan.
Called Mint regarding the reimbursement - they refused to provide any compensation for all the trouble I went through except for 5$ on my account so that i can apply that when i am buying next 3 months from them for much higher plan rates than now. Is it a joke?
The supervisor I talked to was - Vi C - was useless and did not help.
Desired outcome: Refund for the time I did not have serviceRefund for the additional services I paid while Mint was not working
Locked new phone and no response from company ever
I have been trying to connect a second phone on a second line since late June. found the second phone to be faulty. Was told twice that I would receive a code and shipping number for returning the phone to mint. Never heard anything but did find out that second line is active . I have decided to cancel the second line. It is almost impossible to call and talk with someone from customer service.
Desired outcome: Would like to have a new phone and be able to use second line or refund on broken phone and cancel second line
Scam - "unlimited everything" plan and horrible service.
I am writing to bring to your attention an issue that I have been experiencing with my Mint Mobile plan. In 2020, I signed up for the "Unlimited Everything" plan and received the corresponding service. Since then, I have been paying for the plan on a yearly basis, and last year, I discovered that Mint Mobile had changed my plan without notifying me. I...
Read full review of Mint MobileCell phone service
I brought 5 phones from verizon. First one ported easily... The next 2 took 5 hours... Next phone still isnt working and the last phone we wont even try to port. Its a 6 month deal and the 3 phones left will be gone. Absolutely terrible customer service... Promised 5 times to call back-never did-I asked to speak to a manager-disconnected... No phone number...
Read full review of Mint MobileNew phone service will not work.
I wanted a new phone and I decided to try Mint. I didn't know anything about it, but they are all the same, right? Well, it took a very long time (weeks) for the phone to arrive. Mint INSISTED on sending me a phone with a temporary number. I now believe this is so, because they want to bill me for services immediately. I cannot use it to make calls of...
Read full review of Mint MobileCell service
I am getting spam/spoof calls from germany now +[protected] About fake amazon issues trying to get my personal info They do not help, tell me to block number, change my Number, everything that does absolutely nothing but Waste time. What a joke, like s.B. C. (fake at&t) verizon all of them Do not seem to be able to fix a simple problem, I wonder If those phone companies make $ of the intl calls?
Read full review of Mint MobileProblems receiving sim cards
On Sunday 10/30/22, I purchased a family plan with Mint Mobile. $104.00 was charged to my card within minutes. I was told that I would receive 2 sim cards to activate to start my service. I should have received them 2 to 3 business days. I gave them 4 days. On the 5th day Friday 11/4, I decided to check the tracking number from my order. That is when I...
Read full review of Mint MobileInternational calling
July 20, 2022 I paid $24.93 for International Calling to use when I went on vacation to Mexico. They gave me instructions how to use the phone in Mexico, August16,2022, it didn't work. I called them from the Hotel phone, they said I was supposed to put a code in the phone for it to work, it still didn't. I was left without a phone to use, or internet. Now I...
Read full review of Mint MobileDisconnected service upon renewal that was prepaid
When it came time to renew my plan after a 3-month trial period, I decided to upgrade to a 12-month unlimited (not really, 35GB data cap) plan, which is their most expensive plan at $360. I prepaid 4 days in advance of my expiration date & confirmed that they received payment via my Mint Mobile user account. Four days later, my plan did not renew as stated...
Read full review of Mint MobileSent me cancelled sim card, wouldn't refund me.
I purchased a MINT sim card for $68.85 on 03/29/2022. The funds were taken from my bank account on 03/30/2022. When I tried to activate the simcard on 04/29/22 it did not work. I called MINT customer service and they said the order had been cancelled and refunded. I never received a refund. I also never received a confirmation email from MINT. I looked back at the letter that came with my SIM card and see it is addressed to a different customer in a different state. Clearly, our orders were mixed up, and the other customer got my refund. All I want is the money I paid to be refunded because the product sent to me did not work. After one hour on the phone to MINT, they refused to refund me, refused to give me a different number to call, and refused to receive evidence of my payment by email. Essentially, $68.85 was taken from my account for a product that I never received, and they are refusing to refund it. The fact that the wrong name is on the confirmation slip clearly shows a mistake on their end, and I'm shocked that MINT mobile won't refund me, or refer me to anyone else for further support.
Desired outcome: Refund
Cellular phone service
Mint Mobile - negative$51.25 Mar 9 Payment Loading transaction details for Mint Mobile - negative$51.25 Mar 9 Payment Paid with JPMORGAN CHASE BANK, NA x-1690 $51.25 Ship to Dean Da Silva "Address" 405 Poe St Quitman, TX 75783 United States Transaction ID 36515986EE457233A Seller info Mint Mobile [protected] Invoice...
Read full review of Mint MobilePhone service
I ordered Mint Mobile sim card kits for my 2 phones. It seemed safe to do so as it carries a refund if you contact them with in the first 7 days after you activate your sim cards. After them trying for 5 days to get the phones activated, I gave up and requested a refund. They sent me an email back that said "we are unable to process your refund, as it is outside our refund policy". That is all it said and their customer service now ignores my emails. Thanks.
Desired outcome: I want my $120.00 refund.
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