MintVine
Reviews and Complaints

I tried logging into my account but it says that my account does not exist. I have been going through some bad things for quite some time now. My husband became a diabetic. Over the past few years, we have had to deal with so much. I really don't know where I would even begin. This past year alone, we have dealt with him being in the hospital for Christmas and being released January 2, 2018. 2 months later, he had to have 7 of his toes and 1 finger amputated. 3 months ago, he was in an accident where he fractured his right elbow, dislocated his pinky finger, had to have 4 stitches over his left eye, which he is almost blind out of and he lost his right eye when he was 17 years old so if he loses his sight in his left eye, he will be permanently blind. He is 6 ft tall and weighs about 172 lbs where as I am 4 ft 8 inches tall and only weigh 132 lbs. This year still has almost 5 months left. I only have a couple of sites left and I was counting on my Mintvine site to do my surveys. I feel you could at least let me cash-out the points I had left. Please let me know. Thank you.

Regards,
Ester Judd
[protected]@hotmail.com

Hi, I have contacted the company for so many times and nobody is giving me a decent answer.
They just banned me because I have used a VPN because my computer was spied. I have asked to escalate my complaint to a Director or a Supervisor and the only answer I got is : Were you out of the Country. Nobody took care seriously of my account. I have filled surveys for more than a year and I got the Silver Status and the only thing that I got is banning me because my computer was spied. I am so disappointed the way I got treated and ignored.

Can you verify what is going on?

Thank you!

Guy Bonhomme
[protected]@hotmail.ca

I've sent three emails regarding a PayPal payment that hasn't been processed and points not being received for a completed survey done on Dec 14th. Please review the attached screenshots for verification purposes. As of today, my PayPal account has a zero balance. I changed my payment method back to my checking account. I've received two deposits since the PayPal request. I'm in the process of requesting another payout of $20 to my checking account. I thought PayPal would be quicker. I'm not the only one according to my fellow surveyors on your website. I understand delays due to the holidays, but this is definitely poor customer service. At least respond to our concerns.

I'm not able to log into my account even though I've done it just the day before. I'm sure I have the correct email and password since I've been logging in everyday to do the polls and suddenly today, it's not working. After submitting the log in page, it takes me to a blank screen saying only "404". If tou need the URL to that screen, it's:
https://secure.insightexpressai.com/adserver/PanelistPartnerESI.aspx?PartnerID=124&PanelistID=734079&iso=CA&redir=http%3A%2F%2Fsurveys.gobranded.com%2Fusers%2Fmbd_redirect#

I have had no problem with redeeming my points until Branded Surveys came into the picture. It shows that I have earned over 1000 points but when I press the Redeem button nothing happens. I have sent various emails to them but all I get is a computer generated response that it takes 1 to 2 business days for them to respond. Well it's been almost 2 weeks and still nothing. It's amazing how you get no one to respond but my email is flooded with surveys. I'm not answering another survey from Branded until they give me what I've already earned. I would appreciate the help of anyone at Mintvine or Branded Surveys. I have not changed anything regarding Paypal and I'm not using a Proxy Server either.

Hi, I have an account with you and I am filling surveys. I have cumulated approx. 29 $. I wanted to redeem my points and I couldn't find the way to change my points into my Paypal Account. I have wrote by the website to have some help and Amit answered me that my account has been blocked and by joining a link for the reason. But I really don't understant, I am answering more than one year to your surveys and other companies. I never had problem and now you are just blocking my account without having warning or any advice.

I wrote to Amit 3 times to have some explanations and the reasons. No answers. I have wrote by using the website to have some explanations. No answers.

Can somebody answer me and explain what happend because I really don't know what is going on and if I did something wrong, I would like to know what it is. I have answered correctly to your surveys all the time.

Please, I need an answer an explanations of what I did wrong.

Thank you!

Guy Bonhomme
[protected]@hotmail.ca

I have been trying for 2 days now to cash out a payout of $37 for a Walmart e-gift card I usually don't have a problem with trying to cash out but this time nothing works I have sent four different emails to customer service and I have heard not a thing back from them I have worked hard to get that $37 Walmart e-gift card the problem is they sent to me an email saying to click on the Redemption URL but I have done that numerous times and it doesn't work I have tried to put that Redemption URL in my browser to and that doesn't work I would appreciate any help that I can get from anybody

Been with them almost from the beginning, and they used to be good, but then they probably changed their management or a programmer, and the chaos has started.
They were really promising, the surveys were interesting and had a normal minimal payout. The design was nice as well.
Now everything is different and I assure you that you have nothing to do there. Most o the survey you take will be already complete or you will not be qualified. It's not what it used to be before, unfortunately.

I have been using mintvine now for a while and a couple of weeks ago I cashed out and it got rejected. I can't cash out at all now. I have tried to contact them using the email they won't answer back. Is there a phone number I can call. I have more than enough points to cash out. I see a lot of other people are having the same problem. Does anyone know how I can fix this.

I have participated in MintVine surveys for over a year. I never had an issue redeeming points until last week. My gift card request was rejected. I can no longer take surveys and the points that I have accumulated I cannot cash out. No response yet to 2 messages. I am owed an explanation and I want the gift cards I am entitled to. How can you just reject a redemption for points I legitimately earned by taking numerous surveys and taking a lot of time to complete all the surveys.

I have tried to contact customer service 3 times. Twice via email and once via Facebook. The main issue is that a phone number needs to be used for verification purposes but the text message with the code needed never comes through. I now have nearly 2, 000 points from taking surveys, I've spent hours of my time and I am yet to receive any payment. It's just constant automated responses.
Thank you
Kate

I have completed surveys for mintvine for years with no problems. However I have recently had the redeem my points button blocked. When I contacted mintvine they said that I'm using aproxy server and won't be able to redeem my points until I stop using one. I only use my WiFi at home. I am angry as every time I email them they come out with a standard response. They won't believe me nor support me.

I had an account on MintVine and was a long time user and recently they closed my account and I have no idea why. They never told me anything and when I asked for some reasonable explanation they did not even bother to reply. I'm very disappointed with that kind of attitude and in my opinion that's not a good way to deal with users!
I hope that someone from MintVine will contact me and explain what happened.

Do not use MintVine website, it's just a huge a waste of time.
When I found MintVine I thought that the whole thing was a great idea and decided to sign up. They asked me a lot of questions and some specific information.
Anyways, later I received a survey, and then another one. In total I got three surveys and then they closed my account! When I contacted them and asked what was going on they said that I wasn't enough qualified for their site. What? What a joke!

Hello, I have been a regular user of Mintvine.com since couple of months. Currently I am facing an issue with Mintvine.com that I don't have Redeem Now button on my Dashboard to Redeem whatever money I have earned since last couple of months by my hard work & patience. Its been 3 weeks now & I have sent several emails to Mintvine customer service to lodge my complaint but none of them are responded & issue is not resolved till now. I am sending a screen shot of my Dashboard for your reference. Thanks, Meghana.

People, don’t trust to the scammers of the website www.mintvine.com. I filled tons of surveys for them, but it was ###. They haven’t paid me at all. I finished one survey, but they already provided another. I was shocked. As well as they haven’t replied to my emails and didn’t provide info about payment. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

I joined the website www.mintvine.com through Facebook and decided to try and earn money. They promised to pay between $25 and $50 per day. I had a lot of spare time, so I simply contacted them and the rep sent me different surveys. I filled 5 surveys and sent it to the rep, but they told me that they would contact me soon. No one called me and they didn’t pay for these surveys as well. I didn’t understand what happened. I wonder if there are people, who had the same problems.