Mobility A2Z
Reviews and Complaints

THIS IS THE ONE! I am quickly falling apart body wise. Arthritis is taking over and especially the knees. I have limited walking range and I am missing out on a lot of activities that require some walking and resulting pain. This chair is the ticket for that. I searched around quite a while before I decided this chair worked best for me. The price and features were reasonable compared to similar products. Upon receiving the quality exceeded expectations. I am a machinist/ engineer and appreciate good quality and design. It folds easy and unfolds the same. Has great turning radius. Comfortable removable seat for cleaning with handy pocket on the seat back for things. Arm rest lift out of the way for side exit. Joy stick can be used left or right and extended if needed. It has a spring suspension on the rear to help eliminate those rough surface jolts. Quick release motors for pushing or transporting folded. I have an RV and a small SUV. I didn't want to deal with hitch mount platform with outside exposure to weather and spray debris that heavy scooters require. This chair folds and easily stores in my vehicle and in putting in my narrow RV entry door. Comes with a water resistant cover for outside transport in bad weather. Can't wait to use in our upcoming trip on ocean boardwalk and can now do the whole length to visit all the shops. I highly recommend this product. The vendor of the product straightend out a shipping issue and was in constant communication which was a great help. The rep was very helpful and courteous. FIVE STAR?

It was my first online purchase and I was very careful choosing the right seller and their scooter. Needless to say, I made a good decision by purchasing my *** scooter. Not just because the company had the best price with the free shipping, but because the scooter has the most features compered to the others on the market, and it was shipped very fast, professionally packed on a safe pallet. The scooter is built on a very stable frame equipped with a powerful electric motor that can take me anywhere I dream to travel, to groceries, to the park etc... I've put over 240 miles on it already and had no problem with it so far. I will keep you updated if something changes.

We are glad to find this company in our pursuit of purchasing two electric tricycles. After wasting almost three months on another company (***), where they promised us what we wanted but they never got them, finally we found mobility. They informed us that the trikes needed to be checked and packaged so it will not be delivered by "yesterday" but they kept us informed of all aspects of the purchase in a very professional manner. The trikes arrived intact on a pallet and we are very happy to enjoy them now. They are well-made, high quality trikes at a really low price you could not find anywhere else.

This company is a complete fraud. I ordered a fat tire trike, with the power boost and 2-year warranty. I am in the bike industry so I know what I am looking at. They did send a trike, but not remotely close to what is pictured and advertised. I have sent numerous emails with no response. If this company was legit they would have sent what was advertised, if a mistake was made they would respond to inquiries and not hide behind their [censored]ty website. I feel like a total sucker. Buyer beware. If you get what you order you will never get any service when something goes wrong, even if you paid for an additional warranty

I ordered a mobility scooter on September 6th this year and I canceled it the next day through the sites email address. They responded that the order is canceled but I'm still waiting for them to notify the finance company called Klara now and to refund my deposit of $97.08. I've emailed them about this three or four times about canceling the finance company and the refund and they do not respond. I called their phone number ***, there is no customer service at this phone number except to go to their site and communicate there. I don't want my credit ruined because I canceled the service and they are they're not handling the cancel of the loan I to pay for it and they're not doing anything to get my refund back to me. Respectfully

I purchased a mobility scooter from Mobility 4less online on 9/6. I canceled the order less than 24 hours later by email. The total was $2436.91. They only issued a partial refund of $2063.79, keeping my deposit of $97.08...thus showing that I still owe the loan company $284.27. I am seeking a refund of the deposit $97.08 and the loan balance zeroed out. ***.

This is the most unprofessional organization I have EVER ordered from!1 My order has been placed weeks ago 8/8 to which they responded that they received the funds and would begin to prepare my bike (Pls see emails with dates attached as additional documents. During this time there has been 0 follow up, communication or ANY ability to speak to a person on the phone. TRY CALLING THERE NUMBER OR GETTING A HOLD OF ANY LIVE PERSON...IT WON'T HAPPEN!This week I asked for an update and I got an auto response that it will be an additional 3 weeks before I receive delivery. When I asked for a tracking number or cancellation of the order they said that they will call the shipping company to cancel the delivery. CANCEL THE DELIVERY? I NEVER EVEN RECEIVED A TRACKING NUMBER SO I KNOW IT IS NOT WITH THE SHIPPING COMPANY.I was promised a refund in *** days on Sept 3, 2021 and have never received it.

Date: September 1st
Invoice Amount: $3,746.38 for an electric trike

The credit company won't issue a credit because the trike company, Mobility4Less.com (A2Z), is not the same entity as the company from Seminole. The trike company A2Z will not refund the full amount; they are only issuing a partial refund, which doesn't even cover the cost of the bike. I paid for several additional features, including expedited shipping. Despite promising to ship the bike within three weeks, they failed to do so. Consequently, I requested to cancel the order. Now, the finance company is charging me for a product I never received nor was shipped.

It's possible that Mobility 4 Less and the other company are related, but at this point, it's clear that I'm being defrauded of a significant sum of money. The finance company, Klarna, provided me with a reference number for Mobility 4 Less, and my order number is PTVWXRB6.

I purchased an electric trike from mobility4less in June and the trike was delivered on July 5th. We assembled the unit and took it for a test ride. Within a half block, the left rear wheel seized, so we managed to get it back home and released the stuck bearing. The following day, I attempted another ride, but once more, the wheel seized just down the road. I requested to return the trike, which they agreed to, but they insisted that I cover the shipping costs for the return and did not provide a specific return address. I paid $1630.00 for the trike, and the quote for return shipping is $1080.00. Despite my repeated requests, they refuse to communicate with me over the phone, opting to use vague excuses for limiting correspondence to email only. I am in need of assistance with this issue. For reference, I have maintained a complete record of all email communications with mobility4less, including dates, should it be necessary.

I purchased an adult electric tricycle online from this company. When it arrived, there were pieces missing, the instructions were incomplete and indecipherable, and I got charged a "lift gate fee" on top of the price. The trike often veers suddenly to the left and I have crashed into the curb several times. The battery to give me boost barely works at all, although I paid extra to get a lithium ion battery. I've tried to get all this repaired, but bike shops don't seem to want to touch it. I'm a senior on a fixed income, so the price was a sacrifice I was willing to make to have this form of exercise. Now I'm stuck with a trike that is kind of dangerous and is very difficult to use. I've tried contacting the company, but to no avail. The website makes it look like everything is local, but it turns out that the trike comes from China.

Ordered an electric three-wheeled, fat tire trike on August 18. Paid with an order from our checking account and the check cleared the bank on August 21. We have tried to contact them several times by phone and e-mail on their site but received no response; we also left a voicemail on the provided phone number, yet still no response. We did not receive a tracking number or an order number, despite asking many times. We received one letter on July 2nd, stating they are waiting for parts. When we first ordered the electric trike, we were told we would receive it 10 to 14 days after the check clears the bank. It has now been a month and a half with still no word from them.

On June 19 I ordered an electric trike online for $2,958.21 with free shipping. I received confirmation #M2106191876ET stating that it had gone under testing and packing and could not be cancelled, the website stated delivery in 2 weeks. On July 5 I received an email that it would ship in 2 weeks due to Covid. On July 13, I received a letter stating that an overseas supplier had sent incorrect parts resulting in a slight delay to ship. That same day, I sent an email requesting to cancel the order since it hadn't shipped yet and I had an upcoming event that I needed it for. They sent an email on July 14 saying no problem, they would notify the shipping company and mail a refund check. On July 26, I received a refund check for $1,264.88, which deducted $953.78 for shipping and $739.55 for re-stocking. I never received a tracking number, and the shipping "receipt" that they sent was not a real receipt but a quote. I don't believe this ever shipped and I want refund for ship.

ordered 03-11-2011 a mobility scooter they advertised cost me $3563.02 I made several contact attempts.. get a computer generated undated mail saying some problem.. but would be resolved ... attached is proof of payment and coorespondance need refund

Made an order for a tandem bicycle mobility for less had not delivered within the 30 days when reached out to them I continue to get the same email was not able to talk to anyone try to get a delivery date and a tracking number no success made a payment to Klarna Credit card although I had not received any merchandise from Mobility4 Less I emailed mobility cancel the order they responded back with the email saying order canceled I have reached out to Klarna and sent email showing a canceled order and also received confirmation mobility canceled order . And To close my account .with Klarna Who says theyre investigating and to stop contacting them. Every month it asks for my payment. Klarna has not received moneys back from mobility 4less for canceled order. $ *** I never received the Merchandise. After 30 days and not receiving any merchandise and made a payment to Klarna I decided I dont want the merchandise Im making a payments for something I dont have return all moneys

I paid $1710.80 for a motorized trike from mobility4less AKA Mobility A2Z The check cleared my bank on June 9th. I still have not received my trike and can no longer get tracking or complaint forms to go through on their website there is no phone number to call *** had sent me a letter postmarked June 19th (after my first inquiry to them) that stated they had received incorrect parts and sent them back which has caused a delay in the shipping of my item there was no address and signed by customer care team. I want either the trike now or a complete refund.Your assistance in this matter is greatly appreciated.

I ordered a mobility scooter for my handicapped brother in April and paid them $3000. They refuse to refund my money or ship my scooter. Please help me get my money back or get the scooter. Please see the text below from the confirmation email sent on April 20. Thank you,

Dear Customer,

This email is to confirm that we have received your order for our electric scooter.

Your Order Number: M2104209859
Product: $2,499.00 Electric Scooter
Cover: $69.50
Extended warranty: $75.00
Charger: $185.00
Tax: $212.13
Discount: $35.00
Shipping: $0.00
Total: $2,985.63

THANK YOU FOR YOUR BUSINESS!

For tracking and other order related information, please visit our website at https://www.mobility4less.com/ihelp/

We really thank you for your business, and to ensure you receive your item as soon as possible, your scooter underwent testing and packing. Therefore, at this time your order cannot be cancelled.

Thank you,
Customer Care

August,I made a down payment of $150.00 for a mobility scooter/bike. In September when a payment was not deducted from my account, I emailed this business to verify when my account would debited for the monthly payment of $150.00, however to no avail. I continued to contact them several more times until finally I realized I may have been scammed. I even sent the business a non satisfactory email and they still would not respond. It wasn't until I mentioned that I've contacted the police and my financial institution that they responded and informed me that my item was canceled and I cannot get a refund. WHAT JUST HAPPENED?! I've been trying to contact them since August and it's now October...no bike and no refund.

I purchased a luxuryton 1000 4 wheel scooter from this site on Feb 5 and it was delivered a couple of weeks later. It came with NO instructions on assembly but we figured it out after 3 days. The front brakes will NOT work. We had a mobility repair tech come out to look at it and they said the brake cables are defective, they could not get it fixed either. I have emailed and called the company a number of times with absolutely NO response. I cannot use this with no brakes. I need this for my mobility and paid over 3000.00. It supposed to have a 3 year warranty and I can not even get a response. They have a *** page with the wrong phone number on it. This is wrong on so many levels. To just ignore calls and problems is very disrespectful to paying customers who are disabled.

On the website of this company, under the tab "contact us" it claims that all products are currently in stock (see https://mobility4less.com/contact-us/). I have contacted this company at least 5 different times to inquire about a part and they either do not answer my email, or they say they do not have it in stock. This is a specialized item and so I need this company to respond so that I can purchase this item from them. The company has a website that allows you to purchase parts but it does not allow you to see if they are in stock. I believe they are being fraudulent in their communication on both their website and in their communication with me.