Whisker
Reviews and Complaints

I bought a Litter Robot about 18 months ago. Mechanically it worked fine for about the first year. Functionally it has been a disaster. There simply isn't enough litter in the machine to absorb the amount of urine that one of my kitties produces and so there is always stuck on clumps of litter after the machine cycles. I have tried every kind of letter made and nothing works. I was concerned about this when I bought it and read many, many reviews. Some of which reported having large cats and highly rating the machines. After about a year, the Robot stopped working and customer service was very responsive and replaced the base. Unfortunately, this process meant that the Robot wasn't working for about 2 weeks. In that time I had no choice but to go back to litter pans.. We are still using them, because while the machine mechanically works fine, the problem of inadequate litter still remains. A very expensive mistake that I hope others will not make if they read my story and have similar issues with their cat.

I don't usually like to write reviews, but thought I should after reading some of them here. I have not had much interaction with customer service, so cannot speak to that. I have had my LR3 for about a year and for the most part am very happy with it. I had an LR2 and really liked it, but it started falling apart so decided to upgrade. I REALLY liked the LR2 for several reasons. The biggest advantage was that the disposal drawer was bigger. I have 3 cats that use the box and with the LR3 I have to change the bag 3 times a week, which I only had to do once with the LR2. I also ordered the stairs...very expensive what they are and I am always dumping litter out of them. I find that my cats are tracking just as much litter through the house as they do with a regular cat box, which is pretty frustrating. BUT, I don't have to SCOOP litter any longer, which is a great plus! All in all, great product - but hoping this one lasts a long time, as I don't think I would spend that much on another one any time soon. Thank you.

We have two of their litter boxes and both give us problems. The first box the company did send a replacement board, but the board was bad. We placed it in the litter rebot and nothing would work; so we had to place the old board back in the machine. The older litter box tells us several times a day that the bonnet has been removed, when in fact it hasn't. The newer litter box is always saying that it has over torqued. I have contacted customer service in the past, but they want so may pictures; that I feel that they are just trying to find ways to get out of supporting their products. Another issue that we have been having is that the machines do not register when our cats go into the boxes. We only use self clumping regular weight litter and all our cats are over 10 pounds, but numerous times a day I have to hit the button to clean the boxes. At this point I hate contacting customer support because they tell me to try several things; that I tell them I have already done; and then they want so many pictures.Our sons have asked us about the products and I tell them that they will have to keep an eye on them. I also tel them what problems they have, so they won't order them for their homes.

I am quite surprised by the negative responses listed here although with only 11 responses one can get an unbalanced set of comments. I have been a customer for more than 25 years, going back to the original LR1 series (the LR4 is the latest version). In that time I have purchased at least seven or eight units: LR1, LR2, and LR3--no LR4 as of yet. At different times, I have had up to five indoor cats living with us. The units have all worked well but they have acted up on occasion. I have always found customer service to be responsive and helpful. During that time, they have, on occasion, given advice on how to fix the problem, sent parts for replacement, or sent full replacement base units. As the company has grown and their customer base has grown with it, I suppose it is possible that their customer service has diminished. However, I recently had two opportunities to interact with them in the past six months and still found them knowledgeable and helpful. I will also point out that I have a lot of experience with their product, so I might be more patient when something goes wrong. No one want a malfunctioning cat box--especially when one gets used to not having to scoop it manually!I give them my unqualified support and approval.

With the addition of a second rescue cat last year we found that scooping a conventional litter box wasnt a good idea for someone with back issues. A lot of research went in to decide to get a litter robot. The ease of use for me and that of my cats was great. Pros No more scooping everyday I only need to change the bag in the drawer twice a week The litter recommended can be delivered to your home monthly or whenever is convenient for you. Plus you use less litter by using whiskers brand than using store bought litter and it controls the odor too. I tried store bought and I ended up having to change the drawer every other day.The app is great! You can tell if your getting close to a full drawer or start a clean cycle without being home. Cons It is the most expensive of all other self cleaning machines and the litter is on the high side too.The size, it is large & not appealing to look at. I have mine in the bathroom & seeing the inside of it was not what I wanted. I fixed that by turning it to face the corner. I then had an issue with turning it around to clean the drawer. We screwed the bottom to a movers dolly. I can now move it to clean with ease!Over all I am very satisfied with my purchase. I gave 4/5 stars based on the size only.

I am absolutely blown away by all of the negative comments on here. I bought my LitterRobot about 4 years ago after much debate over whether I wanted to spend that kind of money on a litter box. Well, I did! I bought the extended warrantee also. About three weeks before my extended warrantee ran out the box quit cycling completely---yellow light flashing fast. I called and left my number and got a call back quickly. I explained to the agent what it was doing and she said I would get the replacement part with instructions. Since I am fairly handy for an old lady I took the box apart and replaced the faulty part. Worked great----for about three weeks then the same thing. I called back and explained. This time the agent said I would be getting a new base. Keep in mind I was over the warrantee date at that time. Got my replacement and it's still cycling away. BTW, I have four cats so this thing is fantastic. If it quits totally and can't be fixed I will buy another! I have had other automatic litter boxes but there is no comparison. The clumps do tend to pile up on the left side so I shake the drawer to redistribute the waste after about 2 days. It will go another day and a half so I only change the bags about every three and a half days. Not bad for four kitties!

I love the Whisker, also known as the Litter-Robot. I am insanely surprised at the negative reviews because I have had nothing but amazing interactions with customer service. I have had a Litter-Robot 3 for at least SIX years. I still have that litter robot along with 2 others. I had a single Litter Robot being used by 4 adult cats for 4 years and it is still going strong. I did buy the extended warranty also. I didn't have any problems for the first 2 years of owning it, but like with any electronic there will be issues, especially being used so much. Whisker helped me troubleshoot any and all problems. The few times I needed help I got parts ASAP, and my Litter-Robot was up and running like new. I love that they build their products to be easily fixed yourself, even if you don't have a warranty. Their parts are reasonable, unlike other companies that basically force you to buy a whole new unit. I did have an issue with one of my robots since Covid started and noticed waiting time was long, but I have noticed that with EVERY company I have to get ahold of. The nice thing is they offer a call back option instead of waiting on the phone, and they have called me back each time I have used it. I have been saying for years I wish every company I deal with cared about their products the way Whisker/Litter-Robot does.

After reading these few reviews, I can only say while I did initially endure problems both with the operation of my litter robot AND getting ahold of a "live" representative by phone, ultimately they not only stood behind their product, they went overboard in dealing with my problem. When no easy fix could be found and AFTER my warranty had expired, their customer service department shipped me a NEW Litter-Robot and paid to have my first one returned at their cost so that they could reverse-engineer what went wrong with my initial unit and hopefully prevent such problems for other customers in the future. They went even further in seeking to gain both my satisfaction and loyalty to their brand but the number of characters on this site limits me from going into further detail. Suffice to say, they won me as a customer for life so much so, that several months later, we made the purchase into our first Feeder Robot. That is how much confidence we have in both their products AND their customer service. There are virtually NO companies in the arena of retail sales that truly go beyond the concerns of profit the way Whisker does in meeting both the expectations and ultimate satisfaction of their customers, especially when it comes to products conceived, designed, engineered, and ACTUALLY built in the USA. Whisker does so on all counts and why as a customer, you should never give up on their desire to win your business forever.

I received my LR3 connect in December . I did a lot of reading reviews, websites, etc to find out if a Litter Robot was for me. I also had two six month old ragdoll kittens that I wanted to train in a Litter Robot when large enough. Honestly, I waited for a bundle deal that included an extra bag for the drawer, filters for the drawer, stairs, and extended warranty. It takes a bit of patience to get your cats comfortable with their new Litter Robot and training to have them wait until the clean cycle is over before the next cat goes in. (they wait to hear the ding sound on my phone) I have a routine to clean out the drawer about every 4 days (it is full). I also wipe out the inside and stairs at that time. I think it is important to vacuum litter out of those little areas that litter collects as it cycles, drawer, and drawer cabinet. There have been glitches. I have called twice to service when I first got my Litter Robot and got quick responses. I also belong to a Litter Robot Group on *** that will give you help or honest answers of what to try to solve a problem or question. The real reason I purchased my Litter Robot was...to keep cats healthy (no more paws in poop or urine), no more scooping out the litter box EVERYDAY, less litter tracked, and freedom. Freedom to go for a long weekend and know the litter box is clean and cats are happy. Freedom to go on a vacation and have a cat sitter come to the house half as much. Freedom using 1/2 as much litter. It was a big purchase, I got it as a birthday/Christmas present to myself. After reading reviews, I would be a bit angry if my unit wasn't working. I do wish I had the LR4 as I feel the new design makes sense on where the waste drops into the drawer. Each new design, I see improvements. So by the time I need a new Litter Robot...it will be perfection.

I'm very disappointed, I was trying to order your new 4 litter robot and I purchase quite a few by the way. this time, I believe at least 5 in the past. I was going to order 4 of them and the last lady I spoke with said since I buy so many I could probably get 20 % off in the future if I buy more than 1. the man I spoke with said he would talk to someone and I would receive a coupon in an e-mail. so far I received a discount off if I refer someone they would get rewarded. I have referred many people in the past 10 years which have purchased and I never even received anything which I did not expect to. I just liked Litter Robot so much that I told everyone that had cats or adopted a cat from me about your product. I also received an e-mail saying you don't discount Litter Robots but would give a discount off if I did a bundle. what a slap in the face that I have received. Now I'm so irritated because I have been so anxious to order some more and waiting for a simple reasonable discount that it takes the fun put of purchasing. I loved your customer service and had always told everyone that it was a 150% positive not like any other company. What a disappointment it has been in the wait for this coupon this man said I would receive. I have taken in over 120 cats a 10 dogs in the past 10 years and my Vetinarians consider me a rescue and they even give me 10% off. Im not a 501 C yet but very seriously considering it. I even work with PetSmart. If anyone in your company reads this and would like to call me or send me a discount or coupon I would be grateful. Thank You sincerely, [Name]. I'm giving you a 1 star because of how this was handled otherwise I would have given a 5 in customer service and a 4 in product. only because the last model had such a small litter area.

I have had our litter robots for over 4 years now. It takes a good couple months to learn how these work and how to maintain them. I had a few issues at first, but they were actually more user error. The customer service is better than most companies. They actually sent out replacement parts for one of our LRs even after it was out of warranty. Their CS reps are patient and helpful. There was one part that required replacing and it was nice they contacted me after running diagnostics; the motherboard had gone bad. They sent out a replacement part even before they got the bad one back, something many companies do not do. Many comments online complain about the LRs not working after a couple of months. Many of the issues others have are due to lack of maintenance on them. They are not a set it and forget it unit. Litter is dusty and causes buildup in areas of the unit that needs a clean contact, like the pinch detector. If you aren't cleaning it to maintain it, they give false readings and seem to be malfunctioning, but they really just need to be cleaned. I compare these best to a cell phone. First of all, once you have one, you never want to be without it. Second, if you never update your phone or power it off, it will act up. Same with the LRs, if you dont maintain it, they will not work to the best of their ability. For a reference, we have 6 cats and 2 LRs. I wipe them down each morning just to keep them clean and the bags are switched out nightly. Litter is topped off in the AM and PM and I do a deep clean just about monthly. We currently use Tidy Cats Glade clumping cat litter, as we found this works best for our household. While I do not know the actual dollar cost, we absolutely use less litter with the LRssignificantly less. I have also convinced 2 friends to purchase a LR and they also love theirs. I will never go back to a traditional box. My only regret is not ordering them sooner.

We have three elderly indoor cats and 4 Litter-Robots; We cared for a few more elderly indoor cats until they passed. All Litter-Robots are battery operated (worked well when power went off due to tropical storms here in FL. One Litter-Robot is from a Beta test of the first Connect- Litter robot. Although we made things work with an I-Pad, we are really an Android household so were waiting for Android compatible model. That Connect model is now just a normal Litter-Robot 3 We have had exceptional customer service when any of the Robots needed help or adjustments. The trouble shooting was helpful in solving immediate issues and we learned what we needed to know to prevent or correct the minor problems we experienced. when trouble shooting did not work All of our cats used the Litter-Robots until one had too many joint problems to climb the steps or jump in. We keep a low stainless pan for him. With elderly cats who have very large urine clumps the disposal can be a problem sometimes when our litter clumps just too hard to break up to go into the disposal. With consultations from Litter-Robot and our vet, we think we have arrived at an appropriate litter mix which clumps, but not too hard.I cannot say enough good things about our experience with Litter-Robot 3s for many years. I wish we could afford the Litter-Robot 4; its larger opening and disposal method looks as if this new model would help us manage the aging issues with cats. We are saving for it. We look forward to the Connect methods for android. We would need the steps available.I was delighted to see that Litter-Robot has partnered with *** for furniture. I wish the Litter-Robot 4 would also have some furniture from European designers to complement its new "look".Litter-Robot has changed our aging lives as well as the lives of our cats. Scooping is very hard for us at our age. Many, many thanks to the fine people who design and make and service with kindness the Litter-Robots.

I ordered and paid in full for a Litter Robot ($516 with tax and fees) on November 30 from www.Litter-Robot.com. I was sent a tracking number with the order confirmation and on Friday, December 4 at 11am, FedEx indicated that the package was delivered and left at my door. My building has a door person during the day to receive packages so FedEx would never and has never left packages at the door. I have asked the door person several times and there was never a package arriving that was addressed to me on Friday, December 4 from Litter Robot but there were other packages that were delivered. After waiting a few days, I wrote Automated Pet Care Products to inquire about the shipment and they notified me that they would investigate. After 2 more days with no response, I wrote them again to ask for the status of my order. They notified me that because FedEx marked it as delivered they can assume it was stolen. This is without any real investigation into where the package was actually delivered to. They informed me that I would need to file a police report in order for any action to be taken. I filed a police report on December 7 at Brooklyn Precinct 88 and obtained an Incident Information Slip from a police officer and was informed that a report number would be available in 2-3 days but obtaining a full police report would be a much longer process involving physically writing to the central precinct with a request. I informed Litter Robot of the status of the police report and offered to provide the number for their records so that they could move forward with either issuing a refund to me or sending me another package. They have informed me that I must complete the process and submit a full police report to them before they are willing to take any additional action. This process will take at least a few weeks. I feel that this has put an unfair burden upon me as a consumer. In good faith, I ordered a $516 product from their website and entrusted them to deliver it to me within 7-10 days. It was never delivered to me or my address and now they are unwilling to accept a police report number as sufficient material to issue a refund or send the product that I paid for.

I am beyond frustrated with this company. I placed my order on 6/19, with a 5-week shipping time. I updated my address a week after ordering because I noticed the apartment building number was wrong (we just moved). I got a notification earlier this week that my unit had finally shipped, but to the old address (so apparently editing your shipping address under your order does nothing?!). I emailed customer service and THEY CANCELLED MY ORDER AND TOLD ME TO PURCHASE IT AGAIN. I'm not waiting ten weeks for this! I have emailed and called them with no email or call back. I am furious. This is no way to treat your customers. I will be filing a report with the ComplaintsBoard.com.

I ordered the litter robot in May and my cats do not use it. I have never been able to get someone on the line to talk to about returning this product. I have left my number and wAited on hold for hours and no one will reply. I have sent numerous emails stating my order and what I'd like to return and no one will send me an email back. Also, they signed my up without my permission or knowledge and I am receiving bags of litter on a subscription that I cannot cancel on my end. I have followed their instructions provided in the email to cancel My subscription to this Product, but when I sign in it says that I have no current subscriptions though I get charged every 3 weeks for this bag of cat litter. Very shady company! Will not continue to do business with them.

Ever since purchasing the $500.00 litter pan, it has been defective and not worked properly. I have called repeatedly and gone through hours of trouble shooting. I have done everything correctly and have one 18 year old cat that uses this pan. It's kept sparkling clean inside my home. I have replaced the bonnet twice, the globe once and the base. It still constantly gets stuck! I gives flashing lights and the globe is upside down. I take it apart and clean it monthly. I use the litter that this company has recommended. They refuse to help me or replace this product! I am in a wheelchair and they have put me through hell troubleshooting. Ive sent them the pictures they have requested and even videos. Recently, I have used the customer service via their facebook page. It's been two days of hell and no help whatsoever. I want either a new litter robot or a refund or else I'm going to file a complaint with the state attorney general's office.