MobStub
Reviews and Complaints

I purchased a Crossbody Bag from Mob Stub several weeks ago. I tried to return it and I was sent a letter purporting to contain a link to a printable return label which I could access to print and attach to the return. I've already let Mob Stub know repeatedly, the link to the return label does not work. Finally, after multiple emails about this, I was sent a new letter with a different return date. However, the new Return Label still does not print. I am certain the company is aware of this. I have now requested a fully completed Return Label that I can simply print and attach to the package. I am fed up with this farce of "Hassle Free Returns." DO NOT END ME ANOTHER LINK WHICH DOES NOT FUNCTION. SEND ME A COMPLETED LABEL, WITH ALL THE INFORMATION PRINTD ON IT.

I am also sending a copy of this complaint to the Better Business Bureau. I am sick of this runaround.

Roberta Gilbertson

Order #6350298

I placed two orders for shirts that were supposed to arrive in 5-10 days. After six weeks, one of them, of very poor quality, finally arrived. I requested a refund and was told I couldn't have one because the item was no longer available. I argued that this was the case only because it had taken so long to receive the item. I was given a refund. The other five items never arrived, and I am 20 emails into trying to get a refund for them. They ask the same questions over and over as if there have been no previous conversations, though previous conversations are always included in their responses. And they have twice said they've issued a refund for all five items — which three months into this now, has not posted to my bank. Their customer service line is a recording referring you to their website.

I bought two items
The delivery time will take too long, then i sent an email to customer service to cancel the order because it hadn't been shipped yet.
Customer service never answered
I read the return policy and it says 30 days after receiving items. I have been contacting to customer service to process my return, they haven't answered after a couples of email
The received package haven't been opened

I ordered them last week and never got a tracking no or any thing showing I ordered them. I also ordered some face mask supposed to be hereTue14th Have not received them, thank you Fay Ward at [protected]@twc.com I have ordered several things and never had any problem But I need an answer or my products or I will never order any thing again.so if you cant find my products just send me a refund on what I ordered an I will not order anything else from you. Fay Ward

Order #5236839
Never received order. Company has not responded to my emails. I finally found a phone number for them but it is a recorded message to email them with questions about orders. No way to talk to a person.
I ordered face masks from their add on facebook.
Ordered June 19 2020. Cost of order was $ 22.21
Shipping notice was sent to me on June 23, 2020 with tracking
#92748963438820543402788148
to arrive June 30 2020
I emailed them on July 6 2020 and July 9 2020 asking where my order was.
No response.

I purchased this product back December 8th, 2018. It took it a while to come. I have recently tried to get this flashdrive to download my pics from my IPhone X and it will not work. This is the first time I have ordered from MobStob and unless I can get this product replaced or a refund, I probably won't use your site again. My payment was processed through PayPal.
Regards,
Mary Ann Turner
[protected]@yahoo.com

Ordered 2crossbody purses on dec.5th and after emails with eric and hannah I still have nothing but the bill.
Order # is 4183323. These were supposed to be christmas gifts and now they are not here. I had to go out and get something else and now you want money for something I never got. It is not a tracking problem as I did that and the postal service never got them either. I don't like to bad mouth a company, but I am retired living on social security and really can't afford to buy extra gifts, and I am just frustrated.

I ordered this purse right after Christmas. I really like it, but the zipper to the main compartment gets stuck in the closed position. Once the zipper is closed, opening the zipper again is very difficult, and requires force. This defect will ultimately result in the zipper completely breaking, making the purse useless. I need to return the purse.

On Aug. 27th I purchased an Android Flash-Drive, for $31.95.
It would not work on my iPhone.
I have been trying to contact Mubstub for the last two weeks with no luck.
I am going to reject the charge on my credit card bill.
The product came with no receipt, No C/S number and no identifiable name on the product.
Please contact me @ [protected]@hotmail.com or by phone at [protected] or [protected].
Any help would be appreciated.
Dominic Minervini

I do not want my name over mobstub ad on Facebook
saying I like mobstub. I don't . When I call their service department I am sent to this page which does nothing. Is there any way to speak to that company? And now I have to go on and on to reach the correct amount of characters. I believe the mobstub product is inferior and can't stand my name being used to push a product I don't like.

1. The directions on the box and those inside are almost impossible to understand. The English is very poor.
2. The product is supposed to shut off automatically after 1 hour. It was still hot 4 hours later.
3. The design is poor. When holding the handle it is very easy to inadvertently touch the on/off switch.
4. I have written Mobstub atleast 6 times with very no helpful followup.The last time I was sent the original link for the product and told to refer to that for operating instructions. I have heard nothing the last four times altho I have written every day asking to be contacted.

The bag had one of the main zippers broken. The package did not come with any packing slip .I don't have an order number of contact information. I went on line and called the number with directed me to a web. site. The web site asked a lot of questions then asked for my credit card information to let me communicate with an expert to resolve my issue. Not going to happen I will not give out that information especially to a company that makes it so difficult to get a refund.

I ordered the skid proof kitchen mats six to be exact and only received two. I'm furious with location because I've been on line on their web site to get this problem resolved with no help to resolve this problem. I think it's awful that you call a phone number for their customer service and all you get is a recording to go to web site to resolve the problem. What kind of customer service is that! They haven't resolved my problem yet! All I want right now is my money back due lousy customer service!

I love MobStub.com. I have ordered many, many items from you, and have never had one problem. Everyone loves them. Today, I was trying to order the white opal earrings and bracelet [platinum]. Try as I might, I cannot do it. I don't know why. Elizabeth Walsh, Reading, MA 01867. I have never had this problem before. I have recommended your site to multiple friends. Today's order was for me, for Mother's Day. I'm feeling sad and frustrated. Elizabeth A. Walsh, Reading, MA 01867

I ordered two different orders of earrings one was style BJNJ3373- Gold plated Crystal Butterfly Earring - Butterfly Circle and I received a cheap little gold plaited bracelet with watermelon wedges in it.
The other order was BJNJ3372-Gold plated Crystal Butterfly Earrings - Butterfly Drop and received the same cheap little bracelet as in the other order.
I want my earrings sent to me immediately and a return shipping label so that I can send back the two bracelets.

I ordered TWO--10, 000 MAH high speed 2 port solar chargers from Mobstub and they are defective. I want a Full refund. They were $18.00 plus shipping totaling $41.90. transaction number 7F10632480354190R. They were shipped via USPS and the tracking number is 9400111699000105510220. I made my purchase thru PayPal and will be filing a complaint with them also for complete resolution.

I ordered 2 vehicle nettings and both are messed up the netting is off the plastic frame can you send me new ones or please give my money back asap as I cant afford to be throwing money away. They are little organizers that can hold cell phone or orhe small objects in the car as they stict with 2 sifed tape but the netting is loose and not attached around the edge so it is unable to hd anything in them it will fall out.

thank you
donna hair
order # is 6283570

The following order took more than three weeks to be delivered so we are just now finding out that one of the charging devices we purchase does not work. One device works well, the other device is defective. We are requesting replacement or a refund for the defective device.

paypal Feb 4, 2018 21:04:29 PST
Transaction ID: 67657967N65464246

Hello Jacqueline Critton,

You sent a payment of $41.90 USD to MobStub Inc
([protected]@mobstub.com)

It may take a few moments for this transaction to appear in your account.
Merchant
MobStub Inc
[protected]@mobstub.com
Instructions to merchant
You haven't entered any instructions.
Description Unit price Qty Amount

$36.00 USD 1 $36.00 USD
Subtotal $36.00 USD
Shipping and handling $5.90 USD
Total $41.90 USD
Payment $41.90 USD
Charge will appear on your credit card statement as "PAYPAL *MOBSTUB INC"
Payment sent to [protected]@mobstub.com

Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

I have e mail MobStub 5times about my defect idrive 32GB i received one email back wanting moor information i sent it back e mail back to Hannah with all my info I email Hannah 15times in the past month 1/2 and as1/24/18 as of to day i have herd not one thing all i want is i flash drive replace or a refund of $41.35 this has been quit and Experience

On or around November 28, 2017 I purchased 2 black fingerlings, interactive finger monkeys, order number 3419441. These were Christmas gifts for my grandsons. One of the monkeys quit working, new batteries were installed and still it will not work. I would like to know how I can get a refund. Payment Method

Card Number: ****
Card Holder:
View receipt

Interactive Finger Monkey 5 Colors
Version: Black

Quantity: 2

Price: $22.00

Questions or Comments?
[protected]@mobstub.com

Order Total

Item Total:$44.00

Shipping:$5.90

Total:$49.90

Thank You