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They called me telling me no was a runner up in a completion and I won 4 free months. Now I want to cancel and they want to charge me R1800 even though I envied a single service and the 4 months is not even up. I’ve been calling to cancel and then give excuses. I’ve emailed and still excuses. The consultants are so rude and tell you that if you didn’t want a membership then you shouldn’t have given your bank details. They are just a big scam it’s disgusting, they told me I earn a salary and have a job mind you I’m a student that has never been employed. They always say they record conversations but never go back to the one where you apparently “agreed to the contract” or where you cancelled. So distasteful
Desired outcome: Shut them down
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Immediately send a formal written request to Moimooi to cancel your membership, stating that you never consented to the charges and the terms were misrepresented. Mention that you have repeatedly tried to cancel, and request a refund of any unauthorized charges. If they continue to ignore your requests or charge you, contact your bank to block further payments and consider reporting the company to consumer protection authorities for fraudulent practices.