Moissanite
Reviews and Complaints

The ring I got from Moissanite Co was pretty good, but the customer service was not so hot. Me and my wife bought the ring and then after only 6 months, two of the stones went missing. We asked if maybe the ring was resized and that's why the stones fell out, but they said no way. So we sent the ring back to them, but we had to pay for it ourselves. After a few weeks, we got the ring back, but then not even a week later, two more stones went missing! I told customer support that we didn't want to keep sending the ring back every week, but they didn't listen to me. I went online to ask why they weren't responding to me and they said they weren't ignoring me, but they were just busy. But then two weeks went by and I still didn't get a reply, so I sent another email asking for a response. They finally replied, but it was just a short message telling me to keep sending the ring back. I don't think I'll be telling anyone to buy from this company.

My man got me the Round Moissanite Antique Floral Style Solitaire Ring [sol267] from Moissanite Co and it's the bomb! We were on the hunt for a solitaire ring that wasn't like all the other basic ones out there and this one is just perfect. The floral design on the band is so pretty and girly, it really makes the ring stand out from the rest. And let me tell you, the moissanite diamond is straight up stunning! He went with the 1 carat gem and it shines brighter than a real diamond, no joke. It really makes the band pop and sparkle like crazy.

What's even better is that Moissanite Co offers a layway option so my man could pay for it over a few months instead of all at once. He could put down whatever percentage he wanted each month and he had it paid off in just three months. That's some real customer service right there, let me tell you. I'm definitely gonna be buying more jewelry from them in the future, no doubt about it.

I'm so excited about my new engagement ring (and wedding band, which I've stashed away for our big day)! I had a really bad experience with another online company that didn't know how to work with platinum and had terrible craftsmanship, so it's a huge relief to see this ring and know that it's exactly how it should be. I have to give a big shoutout to your jeweler - they did an amazing job!

I'm so glad that my fiancé (well, technically he did the buying, but I picked it out!) chose to do business with MoissaniteCo.com. I'm beyond proud to wear this ring and tell everyone where it came from. And let me tell you, there's really no comparison between moissanite and a simulant diamond - moissanite wins every time. And for the record, I love how sparkly it is!

Thank you so much for everything you've done for me and my partner. We really appreciate it on so many levels.

I gotta say, I was pretty excited to get my hands on a ring from Moissanite Co. I had heard great things from my friend Elizabeth, who had bought from them before and loved it. And I gotta say, the workmanship on the ring I got was top-notch. It was solid and well-done, and I could tell that a lot of care had gone into making it.

But here's the thing: the stone itself was a bit of a disappointment. I had ordered a 9mm princess cut moissanite, and when I got it, it was cloudy and just not very pretty. It was nothing like the beautiful stones I had seen on their Instagram or YouTube. I had even asked for it to be hand-selected, but it just didn't live up to my expectations.

I was pretty bummed, especially since I needed the ring for my son's engagement party. I sent a picture of the stone to Moissanite Co right away and complained about the quality. Unfortunately, I didn't have time to wait for a replacement, so I took the ring to my personal jeweler to have the stone replaced.

Now, don't get me wrong: the workmanship on the ring style itself was perfect, and I've been really happy with my previous purchases from Moissanite Co. But I do think that there needs to be some work or training done on the cutting of the Moissanite Princess cut stones. I've got a vacation CZ ring that honestly has better quality than the princess moissanite I got from Moissanite Co.

All in all, I still think Moissanite Co is a great company, and I'll probably buy from them again in the future. But I do hope that they take my feedback into account and work on improving the quality of their stones.

I've been a customer of Moissanite Co since 2012 and I can confidently say that I am a satisfied customer. In fact, I've purchased a total of 4 pieces from them in just 3 months! That's how good they are. Their customer service is exceptional and they go above and beyond to make sure that their customers are happy.

If you're hesitant to buy from Moissanite Co, don't be. Start with something small and within your budget and I promise you won't regret it. I started with a small pair of earrings and now I've purchased a bracelet, gemstone ring, and an eternity band. I sparkle like crazy and I've received so many compliments on my jewelry.

I'm not done with my purchases either, I will definitely be back for more! Moissanite Co has exceeded my expectations and I am a very happy camper.

I just got my setting from Moissanite Co in the mail yesterday. Let me tell you, I already knew how stunning moissanite was because I've had an 8 MM (2 carat) round center stone for the past 2 years, and I've worn it in a plain solitaire setting. But now, I ordered a .60 carat moissanite two-tone gold setting to really give the stone the justice it deserves. Today, I went to have it set by a ring setter at the local jewelry exchange and I was so happy to hear his comments about how exquisite both the setting and the center stone were.

I can wear and enjoy a long-lasting gemstone and be PROUD that it is a moissanite and NOT a diamond. I know that it is conflict-free, both in terms of humanity and in terms of my wallet. Thank you so much, Moissanite Co, for giving us this beautiful option! You guys are a wonderful company to work with and offer stunning pieces! I will definitely be a repeat customer!

This website is really helpful and it's easy to buy stuff. I got a rock from C&C but then I saw that Moissanite.com had the same rocks for way cheaper, so I got one from them too. I kept the C&C rock until the Moissanite one came so I could compare them. The Moissanite one wasn't as shiny, so I talked to the chat people on Moissanite.com and they were super nice and helped me find a better rock. The second one was way better and just as good as the C&C one. The people on Moissanite.com were really good at helping me out. I was worried about only talking to them on chat and email, but they were really good at keeping me updated and fixing my problem. I'm gonna buy from Moissanite.com again for sure!

Me and my man got engaged out of the blue, and we didn't have a ring to seal the deal. So, we had to go on a hunt for the perfect ring. I didn't want a diamond because I'm all about being ethical and practical. I mean, who wants to spend $7K on a ring? Not me, that's for sure! So, we did some digging and stumbled upon Moissanite Co. I've always wanted a solitaire princess cut stone, so we went with a 1 carat on a palladium band. When it arrived, I was lost for words. It was perfect! I've been wearing it for over a month now, and I still can't get over how sparkly it is. Everywhere I go, I get compliments on it. Even my sister, who has a very real, very expensive diamond, is jealous of how shiny it is. No one knows it's not a diamond. You could never tell the difference. I still can't believe we found something so special and unique for under $600. I love my ring, and I couldn't be happier. I still catch myself staring at it. Thank you so much, Moissanite Co!

I got an eternity ring from MoissaniteCO on my wedding day and I must say, it's a beautiful piece of jewelry. However, I'm not completely satisfied with my experience with them. I've had my wedding band for only 14 months and this is already the third time that a stone has fallen out. The second time was just two months ago and the first time happened right after my wedding! I don't do any extreme work where I'm bumping the ring or hitting it against something, so it's very frustrating that I can't enjoy my wedding ring.

To make matters worse, the ring is no longer under warranty and getting it repaired through MoissaniteCO has been a nightmare. They're throwing hidden fees at me that weren't communicated beforehand, and I can't even speak with anyone on the phone. I'm left with only the option to email or live chat, but the live chat is down and now I have to wait for a response.

All I want is to enjoy my wedding ring! It's a shame that this incident has caused my husband and I to no longer be customers of MoissaniteCO. I own other moissanite jewelry that my husband purchased from Charles & Colvard and I haven't had a single issue with them. I guess we should have gotten my wedding band from them as well. Lesson learned.

So, if you're considering buying from MoissaniteCO, buyer beware!

Been shopping with Moissanite Co. since 2016 and I gotta say, it's been a pretty smooth ride. I've copped a few pieces from them over the years, and my account history shows I've spent a total of $6,214.80 USD. That's a pretty penny, but I've always felt like I was getting my money's worth. The customer service has been top-notch, and they've always been quick to respond to any inquiries I've had.

However, things took a bit of a turn in late 2020 when I ordered a ring as a Christmas gift. Unfortunately, the ring I received as a gift had a noticeable defect. I reached out to Moissanite Co. and they were super helpful. They covered the cost of return shipping, fixed the defect, and sent the ring back without me having to pay the $100.00 duty tax again.

But then, in April 2021, a stone fell out of the ring I had purchased as a gift. This was a bummer, as the ring had only been worn a handful of times and spent most of its time in a jewelry box. I felt like this was due to poor craftsmanship on Moissanite Co.'s part, so I contacted them again. They offered to fix the ring at no cost, but said I would have to pay to ship it to them. I wasn't too happy about this, as I felt like the stone falling out wasn't the wearer's fault. But since it was a gift, I decided to send it back to be repaired. The shipping cost me a little over $40.00 CAD, and when I received the ring back from FedEx, I had to pay $106.00 CAD.

I reached out to Moissanite Co. to ask for a refund on the duty tax, since I felt like the stone falling out was due to their poor craftsmanship. But they didn't respond. I followed up twice, and still no response. As someone who's been a loyal customer for five years, this was pretty disappointing. It felt like they didn't value my business or my relationship with them.

So, I've decided to take my jewelry shopping elsewhere. If you're not from the USA and your shipments will acquire duty taxes, I suggest you do the same.

I saw this ring on Instagram and it looked amazing! I decided to buy it from Moissanite Co (moissaniteco.com) and was excited to receive it. However, when it arrived, I was disappointed. The ring was much smaller than I expected and the stones were not as sparkly as they appeared in the video. They looked more like a milky CZ than a high-quality moissanite. I was really hoping for the same depth and sparkle that I saw in the video, but I guess that was just the lighting.

I decided to return the ring, but unfortunately, I was hit with a restocking fee. I wish the ring had looked like the video because I would have been thrilled to keep it. Overall, I was disappointed with my experience at Moissanite Co.

Had a bit of a hassle trying to place my order on Moissanite Co's website. Apparently, there was some kind of international credit card supervision that caused some issues. I don't really understand it, but they seemed pretty surprised that I was trying to make a payment in €. Because of this, my bank ended up shutting down my credit card. They eventually called me to let me know what was going on and opened the card back up. I know it's not Moissanite Co's fault, but it's frustrating that these banking security measures can cause such problems.

Anyway, I was finally able to place my order and now I'm just waiting for it to arrive. I'm really excited to see what the product looks like in person. I've heard great things about Moissanite Co's jewelry and I'm hoping it lives up to the hype.

On a side note, I think these international banking "rules" are really hurting businesses like Moissanite Co. It's not fair that they have to deal with all these extra hoops just to make a sale. Hopefully, things will start to change soon and it will be easier for everyone involved.

I gotta say, my experience with Moissanite Co has been a bit of a mixed bag. On the one hand, I really love their selection of rings - I mean, have you seen those side rings? They're absolutely gorgeous. I've been eyeing a couple for a while now, and I'm seriously considering pulling the trigger.

But on the other hand, their customer service leaves a lot to be desired. I had a ring that needed fixing about a year ago, and it took me a whole month of emailing back and forth just to get it sorted out. And now, I'm in the same boat again - I need another ring fixed, and it's been weeks just trying to get into my account.

And don't even get me started on their online help. Half the time, I couldn't even understand what they were saying - it was like they were speaking in some kind of gibberish. Honestly, I think they could really benefit from having some actual people on the phones to help out. I mean, I get that they're a computer-based company and all, but sometimes you just need that human touch, you know?

All that said, I still really like Moissanite Co and their products. I just wish their customer service was a bit more...well, serviceable. If they could get that sorted out, I'd be more than happy to buy from them again.

I gotta say, I was pretty disappointed with my experience at Moissanite Co. I mean, I saw all those 5-star reviews and thought, "Hey, this place must be legit!" But when I got my ring, it was just... meh. The sparkle was lacking, and the setting looked like it came straight out of a gumball machine. Definitely not what I was expecting based on the picture I fell in love with.

So, I decided to send it back. But here's the kicker - it cost me $75.00! That's $25.00 for shipping and $50.00 for restocking. I mean, I get that I should have read all the fine print, but still. That's a lot of money to spend on a ring that didn't live up to my expectations.

On the bright side, the customer service was actually pretty great. They processed my refund (minus the restocking fee, of course) pretty quickly. But still, I can't help but feel like I wasted my time and money on something that didn't match the descriptions.

Look, I don't like leaving bad reviews, but I feel like this one is warranted. Maybe other people had a better experience, but for me, Moissanite Co just didn't cut it.

The ring I received from Moissanite Co was pretty good, but I must say that their service is not up to the mark. It took them a whopping twelve days to make the ring, and to my utter dismay, they made the wrong design! Can you believe it? I had to propose to my fianc? with the wrong ring, and then explain to her that the company messed up and that we would have to wait for the new one to arrive. Needless to say, she was very disappointed.

To make matters worse, it took over five weeks for the ring to arrive when it should have taken less than half that time. I mean, come on, Moissanite Co, you are a reputed company, and I expected better from you. I thought you would go above and beyond to fix this mistake, but all I got from you was a very insincere apology.

I am extremely dissatisfied with the way they handled the situation. It seems like they put in very little effort to make things right. I mean, if you are in the business of selling engagement rings, you should know that customer satisfaction is of utmost importance. I hope they take this feedback seriously and improve their service in the future.

I gotta say, my experience shopping at Moissanite Co has been pretty good so far. I'd give it a solid 3 stars, though, because I just got my ring a couple weeks ago and it needs to be resized. And let me tell you, it's not cheap! I had to pay $54 for shipping and insurance, and then another $25 for the resizing. And to top it off, they charged me another $10 for shipping the resized ring back to me.

Now, I don't want to sound like a cheapskate or anything, but I feel like if I'm about to drop $1500 on a band from these guys, they could throw in a free ring sizing. Or maybe if you spend over $2000, you get one free sizing. I mean, lots of other places offer free sizing, so it's not like it's unheard of. Just a thought, you know?

Anyway, the real issue is that the ring is just way too big. My fiance and I both got her finger sized as an 8, so that's what I ordered. But when it arrived, it was practically falling off her finger! I'm hoping the resizing will fix that, but we'll see.

All in all, I'm still pretty happy with my purchase from Moissanite Co. The ring is beautiful and seems to be good quality. But the whole resizing thing was a bit of a hassle and a bit pricey, so that's why I'm only giving it 3 stars.

I gotta say, my experience with Moissanite Co was straight up terrible. I got my girl's ring in December and popped the question in April, but now, less than two months later, the white gold is turning all gold and two of the side stones have fallen out! Like, what the heck, man? I reached out to the company and they straight up refused to give me a refund, only offering to fix it up. But like, why would I want to keep getting it fixed if it's just gonna keep breaking? And let me tell you, I ain't the only one with problems like this. Seems like a lot of folks have had issues with these rings. It's just plain wrong that they're ripping people off with shoddy workmanship and low quality rings.

I'm not taking this lying down, though. I'm gonna go see a couple other jewelers this week to get their take on it. I already went to one yesterday and they told me that the whole ring was made of Moissanite, even the side stones that were supposed to be diamonds. Like, what kind of shady business is that? I'm not gonna let these guys get away with this.

We got our ring set from Moissanite Co and we were super excited to see it. When we opened the package, we were in awe of the beauty of the rings. However, when we tried them on, we realized that they were too big for us. We were a bit disappointed but we knew we had to return them for resizing.

We contacted the customer service and they replied to us that it was our error and we had to pay $25 per ring for resizing. We were a bit taken aback by this response because we knew it wasn't our error. We had ordered a diamond ring of the same size from them before and it fit perfectly. We even had a tag on the wedding ring to prove it. We didn't understand why they couldn't accept it as a free return and order a smaller size of the ring when we were returning it within 30 days of their shipment. The tag on the engagement ring was off, so we knew we couldn't return it.

We were a bit disappointed with the customer service because we felt like they weren't listening to us. We didn't appreciate the way they handled the situation and we wouldn't recommend anyone shopping with them. We hope they can improve their customer service in the future.

I recently made an online order on Moissanite Co's website on March 24th, 2017. They promised a commitment time of 3-3.5 weeks, but let me tell you, that was a complete joke. As of today, April 18th, 2017, my item is still in production since March 27th, 2017, and I have not received any status updates. Can you believe that? I paid the merchant in full on March 24th, 2017, but due to the delay, I had to dispute the transaction to ensure the integrity of my account. I am now anticipating a full refund.

The staff at Moissanite Co are extremely rude and obnoxious if you try to contact them via email. Don't even bother holding your breath waiting for a reply. To make matters worse, they don't even have a phone service to speak of. I have read negative reviews about this merchant on the web, and it seems like I am not the only one experiencing these issues.

I highly recommend that you save your time, money, and aggravation and shop elsewhere. The testimonials on their website do not match up with the negative information that can be found on the web. Don't make the same mistake I did.