Marshalls Official
Reviews and Complaints

This app used to be so convenient because you could access your rewards certificates from the app instead of carrying around a paper certificate in your wallet. This no longer works, so the app is useless to me. Apparently it hasn’t worked for some time based on the reviews. Why would you not fix this?

The overall app design is well thought out. However, when using a virtual TJX MasterCard to pay in store using the app, you are required to type in your card number and expiration. It is time consuming and confusing for sales staff and customers. Roll out a barcode like Target and other retailers to simplify payments.

The Marshall app is a true disaster. The search function don’t work when you want to search brands. You can’t access your order history or check your order status. You have to scroll all the way down the search pages again every time after you click on a product. It’s surprising how a company as big as this could put out an app this bad.

At one time you could buy an item and return or exchange it at either Marshall’s or T.J.Maxx. Not anymore, you buy it at Marshall’s you return it to Marshall’s, same with T.J.Maxx. What the reason I don’t know because the sales clerk didn’t know. How stupid is this when they are owned by the same company and sell the same items. Disappointed.

I love to go to marshal because u can find good things there. But this app is glitchy; it is really hard to move around on the app when it take a minute to process a button you pressed. It is also really hard to find clothes you are looking for. If I search up kids clothes it will come up women’s and men’s. Same with other things you search. I don’t recommend!

I was trying to show off this cool app. BUT GUESS WHAT?!?!?!?!?! It’s only Apple compatible! What the heck! Now all my Android homies are able to give Marshalls the same love that I do. That’s Marshalls loss I guess. What losers. I mean. If they really want all the people they can get, why don’t they make it for Apple AND Android users?!? Woowowowo. Your loss

I made my first purchase from the Marshalls app last week. This morning I went in to check the status of my order (and hopefully track my package )only to realize that there’s no where on the app to view your orders or track them. I love Marshalls and the fact that they offer online AND app shopping is wonderful but not being able to view your order history makes the app a waste of storage space on my phone.

No more ordering through the Marshalls , T.J.Maxx , home goods , or Sierra apps . It’s constantly something going wrong from being charged for 5 times for the same item when I only purchased it 1x..then it can’t be corrected as the transaction Hass to fall off on their end or your bank account and which takes 21 to 30 days. Why should my money be tied up all that time . It’s not my mistake it’s theirs. Never again!

Ordered 3 pairs of jeans two weeks ago and never received them. $78 down the drain. The website don’t remember what you’ve ordered but can remember your wishlist. I ordered a pair of shoes and they didn’t have them so they canceled my shoe order and wouldn’t allow me to cancel my full order and I still haven’t received it. I say $78 down the drain because I misplaced my receipt because it’s been two WEEKS. 14 days.

Unfortunately app and services are just a scam.
Have you try to claim reward? Impossible have to sign in and it never works. Went to store South El Monte) for info they didn’t know... Never receive a reward via mail or email. Just a scam... Use other cards with better rewards and more honest about their business practices...

PS
Developer don’t reply... There is nothing you can do to fix the scam...you are part of...

I love all Marshall’s stores but shopping the app is just like shopping the store. Cluttered. I like to zero in on certain brands I know and wear often, although you can’t search the app that way. Some brands can be searched and will be listed under the item while scrolling. Some other brands you can’t search and won’t be shown under the item, you must click the item to get the brand information. Really a let down. That’s just the way I like to shop online.

I love these stores but I’ve lost hundreds of dollars through using this app. Gift cards will be rejected but there is no clear alert. So, I’ve gotten rid of cards not realizing they didn’t go through. Customer service won’t help honor them. Additionally when you try to go through the app to contact customer service via email it will not let you “submit” with no alert that your feedback did not go through. I love these stores but I feel angry and resentful that I feel scammed by the app.

The only thing I have used these apps for is easy access to my digital rewards certificates. The certificates have stopped syncing to both apps maybe as much as a year ago. I can still access them on the website, but they won’t download to the app, and there is no way to manually add them anymore. They say if you have trouble to call customer service, but their hours are the same as my working hours, so there is no way to do that either, or to email or chat to the company. Save your time and effort and just go on the browser.

This has to be the absolute worst app available for shopping. Not only is it unresponsive during shopping the checkout is a nightmare. Every time it prompts for login the password is wrong and the reset password is even worse. This latest shopping experience sent me 27 emails YES I said 27 emails to reset password all while the app is unresponsive. Once this order arrives I’m done not only am I deleting this app I’m cancelling my store card as well. Unbelievably ridiculous for this large of a company to ignore not only the app but also their website which is no better.

Why in the world would you be able to “browse” online but not be able to actually buy anything? Especially with stores like Marshall’s and TJ Maxx where inventory is constantly changing.
—-despite the message from the CEO on the websites and app, you can’t even actually browse. Get it together. If all the stores are closed and you’re not doing online orders it shouldn’t be too difficult to at least have the correct info on your page.

Now this is just ridiculous... limiting online orders is probably the most ridiculous excuse for this covid that I’ve seen. You must have the most ignorant CEO ever if they seriously think that will somehow prevent anyone from spreading the virus. Nearly every other company has opened back up... its absolutely stupid that you can’t shop online or in store still at TJ Maxx or Marshall’s. Once I use the stupid gift certificate I have I will never shop at another one of your stores. The simple fact that you can’t even update your website shows how absolutely incompetent your company is.

I LOVE BOTH STORES
MARSHALLS & TJ MAXX
THEY HAVE THE BEST PRICES EVER ON EVERYTHING FOR A FAMILY
FOR KIDS FOR THEIR NEWBORN OR JUST FOR A GIFT OR FOR FRIENDS AND THEIR KIDS OR THEIR BABIES OR A FRIEND BIG BABY SHOWER OR SOMEONES BDAYS...
IT HAS THE GREATEST AMAZING DEALS LOVE EVERYTHING FROM START TO FINISH IN ALL STORES LOVE IT WHEN THEY HAVE THE STORES BIG CLEAN AND ORGANIZE AND SPECIALLY THE EMPLOYESS BEING FRIENDLY HELPFUL POLITE TO GO ABOVE AND BEYOND TO HELP A CUSTOME NEEDS.

LOVE ALL YOUR STORES
ALL WHAT YOU SALE
FOR A NEW HOME OWNER
OR JUST BECAUSE YOU LOVE THAT 1 THING YOU CAN’T SAY NO AND PUT IT BACK ☺️!
FOR ALL THOSE CUSTOMERS LIKE ME LOVE TO ALWAYS REMODELING MY HOUSE MY HOME LOVE MAKING THINGS LOOK NICE CLEAN LOOK SMELLING GOOD OR DECORATING FOR EVERY DIFFERENT SEASON CHANGES I SUPER LOVE TO DECORATE.

WHEN IT COMES FOR SHOES AND HANDBAGS AWESOME I HAVE A HUGE CLOSET JUST FOR THAT...
AND ANOTHER CLOSET FOR ALL MY CLOTHES AND ACCESSORIES
AND ONE FOR MY JACKETS AND TRAVEL LUGGAGE AND ALL ESSENTIAL THINGS TO MAKE TRAVELING FUN.
I LOVE THIS TJ MAXX AND MARSHALLS STORES THE BIGGER THE STORE THE BETTER HOH CAN LOSE A WHOLE DAY SHOPPING IF YOU LOVE TO SHOP

THE ONE THING I’M EXTREMELY SUPER SAD ABOUT LAYAWAY IS GONE
IS TAKING AWAY

THAT WAS A GOOD WAY TO HELP CUSTOMERS MAKE SHOPPING EASIER TO HELP OUT TO BUY THINGS EASY
I WISH IT COMES BACK. NOT EVERYONE HAS GOOD INCOME WITH THEIR JOBS AND THATS A WAY TO HELP EVERYONE TO BUY SPECIALLY FOR HOLIDAYS OR SCHOOL SHOPPING OR BIrthdays
OR JUST BECAUSE YOU LOVE SOMETHING AND DONT HAVE ALL THE MONEY
UPFRONT.
I LOVE BUYING THINGS FOR MY HOUSE LOVE TO DECORATE LOVE TO SHOP FOR ANY REASON or SEASON FOR ME for MY FAMILY AND MY KIDS EVEN MY PETS. PLEASE
CORPORATE STORES THINK ABOUT IT
BRING LAYAWAY COME BACK TO ALL YOUR STORES TRY FIXING THE REASONS WHY YOU DECIDED TO TAKE IT AWAY MAKE A CHANGE FOR THE BETTER BECAUSE I LOVE THIS STORE... YOU WILL
IMPROVE YOUR N#’s. $$$ ☝️go upIN SaLES Good Luck! ☺️

The app works. But it’s not exactly user friendly and needs some help.
- something should state that rewards are only for card members. Bc it took me forever to figure that out and if that’s not the case then Idk lol. It should be explained better for sure.
- if it is only for card holders, that’s a slap In the face to ever non card holder which is most of your customer base.
- I understand why you have a “tap to reveal the designer” button but really it’s annoying enough to make me stop looking. Maybe for higher price items. Or discounts over 75% or something. Or how about sorting them by designer so you only have to click that button once for that designer and all of the items by that designer are revealed.
- that same thing should apply for the entire web session because I def have to start all over if I search another item and it’s really annoying.
- when you scroll down a page, or search and item and then scroll and then you add an item from the middle of the page, it has a continue shopping button, but idk why Bc you still have to push the back button.
- on the search results page, there’s also an “add to bag” button under each item to avoid having to open the entire item page, but it doesn’t work. All it does it take you to the big page.
- the most annoying part of all this is if you click add to bag, and then the big page opens anyway. Then you still have to click back AND THEN- no matter what- it starts you at the top of the page again even if you had scrolled down almost all the way already.

I know this is probably newish. But take it from someone who is somewhat of an app-critic (I literally download apps just for fun even if the store or whatever doesn’t deliver to me I enjoy seeing different functionalities) if these things were fixed the app/site sales would def see an increase in shoppers like myself that are-millennials and don’t have the patience to click all these extra buttons, and a huge decrease in abandoned carts.
So would having a non biased reward program. :)

I am writing to formally express my deep disappointment and concern regarding my experience at your Marshalls location at 206 Washington street New York 10006 on October 23,2024 at around 8:30-9pm. During my visit I was wrongfully accused of stealing by one of your employee, specifically store coordinator despite having paid for all of my items. I provided receipts and willingly removed everything from my bag to demonstrate my honesty and compliance. Despite these efforts I was still subjected to unnecessary and unwarranted suspicion which left me feeling embarrassed, humiliated, and distressed . This experience was not only embarrassing but also unfair as a loyal customer I expect to be treated with respect and dignity during my shopping experience. Accusation of theft without any valid reason are not only damaging to the customer’s reputation but also reflects on the store’s practices.

When I try to tap on items to look at it, the app keeps closing and shutting down. It can open but when I look at products and clothes and other stuff it closes. I would suggest looking into this. Overall it is a good app except for that bug.

Seems like this app developers and support team is most laziest people. Even if they can’t use their brain; at least check any shopping app and create basic basic features. I won’t recommend this. Better to visit store but those as messy too.

I’m not making purchases because it’s too frustrating. There’s a things I’d like to buy but they just disappear from my cart - even tho I’m signed up with email and everything. I’ve added so many things to my cart and they’re gone 10 minutes later.

If I could give it a zero stars, I would. It gives an error every single time I use it. I uninstalled it several times and it still doesn’t work. I called technical support, didn’t fix the problem. They told me to login through the website. I give up!

So I downloaded the app and every time I open it, it just glitches and brings me back to my home screen. I really want to browse on it, but it always glitches. There’s no problem with my phone because all my other apps work just fine. Please fix this!

The app window on my iPad is the size of my phone when it opens. I may as well shop on my phone. At least the T.J.Maxx app has enlargement arrows on the bottom right to make the window as large as your screen. The Marshalls app window is ridiculously small.

This app is incredibly unorganized. You can’t filter by brand, clothing type, shoe type, cat/dog, etc. I’d love to shop from Marshals online but honestly it’s not even worth it. Definitely needs more filter options in order to actually find what you’re looking for.

This app wasn’t what I expected. I was kinda looking forward to see the items that were in store for I can place a ship order, but it only showed a few options. Hopefully there might be a change of the app where guest can place a ship order for cloths that are sold in store.

Never remembers the password. It keeps giving the same error…tired of it

The website is showing that I have $30 in rewards and the app says I have $0.

Cannot log in on the app but can log in on webpage. won't let me choose nearest store.

Even thought buy stuff over $100 and add code free ship, website still charge fee ship. So ridiculous!

It shouldn’t advertise that you can link your card/rewards when the app doesn’t even function for that

I just updated the app and when I try to log in it shows me the loading wheel and doesn’t do anything else. Please fix this asap

Can’t view or redeem your TJX card rewards, which is the main point of the app. Been broken for a year, doubt they’ll ever fix it.

I cannot login to the app any more. It just keeps spinning. I can login to the website though. Customer tech support is of no help.

Siempre realizo mis compras desde la App y have 2 semanas que no me permite accesar a la cuenta desde allí. Tengo que ir desde el internet para poder comprar. Arréglenlo por favor.

I love Marshall’s and all their sister brands but the app is horrible! It doesn’t let me stay signed in for more than 5 minutes and when I sign back in my shopping cart and favorites is empty and tells me to sign in again. Please fix these bugs in the app to make it more pleasant to shop online