Momentum Direct review: unauthorized payments! 375

I agree all the comments. Same things happen to me. I ordered 2-day slim down, because they said to try it for free, all you have to pay is the shipping and handling which was $7.00. Month after, I found an unauthorized transaction at my checking account. Was charge $49.95. First, I can't think where I issued a check that cost the price. Then, the product came. And I found out that the unauthorized transaction in my account was from them. I emailed them, and make me sign-up for a reply. I always visit that site, if ever they made a reply, but nobody answered. I was so disappointed. And now, I just check my account, and I found another unauthorized transaction which now cost $58.95. I was so mad, and I found out that it was from them. I emailed them to stop sending me the product and do not charge me for anything. I tried to call them, but nobody answered but the answering machine...

Sooo, please. Do not believe this offer... It is a scam... Please, let's make them pay and return our money. We have to make this happen as soon as possible..

I just want to add my 2 cents to this complaint board and tell you what steps I have taken that might stop this company from committing it's fraudulent activities. I encourage you to do the same.

On 10/25/2007, I responded to an ad , in an on-line survey, for a free sample from Momentum Direct, 1010 S. Magnolia Blvd, Magnolia, TX 77375. They have also been known to use the following addresses as well, 17350 Tomball Parkway Suite 330 77064 - PO Box 665 Magnolia, TX [protected] Prarie Village Drive Katy, TX 77449. They required me to just pay the shipping charges. The only payment option that they would accept was a bank account debit, which required that I give them my bank account number. I did this and they charged my bank account in the amount of $2.97 for shipping. I received the free sample but after reading the directions I chose to not use the product. A few weeks later they charged my bank account for the amounts of $49.95 and $58.93, charges that I did not authorize. I don’t even know what the products or services that the charges are supposedly intended to cover. I did not receive any additional products or services and did not order any. These charges are fraudulent. I called [protected] and got a recorded message that repeated "Thanks for calling", about 15 or 20 times, and then disconnected me.

There are numerous accounts, by other people, for similar unauthorized charges. There are also many similar accounts located on the web site –

http://w3./URL removed/?q5=Momentum%20Direct&q1=ALL&q4=&q6=&q3=&q2=&q7=&searchtype=0&submit2=Search%21&Search=Search

I had my bank set up a block on any and all further debits from my checking account. I can't close the account yet because I have direct deposit funds being sent to the acount. It will take a little time to get the direct deposits going to the new checking account that I had set up, then I will close the first account. I have transferred all funds from the old account to the new one. My bank also informed me that once I gave Momentum Direct my checking account number, that I assumed all the responsibility of what transpired. They said that there was nothing they could do to recoup my money.

I have notified the following agencies and organizations of the fraudulent activities of Momentum Direct. I encourage you all to also file complaints with these agencies where it pertains to your own situation.

BBB of Metropolian Houston (Houston Texas)
1333 W. Loop South, Ste. 1200
Houston, TX 77027
Phone: [protected]
Fax: [protected]
email: bbbinfo@bbbhou.org
Web: http:/www.bbbhou.org
Complaint Number - 574882

Attorney General of Texas
Consumer Protection Division
Office of the Attorney General
300 W. 15th Street
Austin, TX 78701
greg.abbott@oag.state.tx.us
Consumer Protection Hotline [protected]
https://www.oag.state.tx.us

Federal Trade Commission
600 Pennsylvania Avenue, N.W.,
Washington, D.C. 20580
http://www.ftc.gov

Internet Crime Complaint Center (Associated with the FBI)
http:/www.ic3.gov/

WAAF Radio Station (Provided Survey Link)
WAAF
20 Guest Street
3rd Floor
Boston, Massachusetts [protected]
Phone Numbers:
Office Line: [protected]
WWW.WAAF.com

Cedant Web Hosting (The Company that hosts their website)
7500 W 110th St., Suite 400
Overland Park, KS 66210
abuse@cedant.com
[protected]

TierraNet (The company that sold them their domain name)
P.O. Box 502010
San Diego, CA [protected]

Bank of America (My Bank)
1390 Congress St.
Portland, ME 04102
[protected]

Good luck and it's too bad that we had to learn the hard way, to not give our bank account number to anyone.

I just wanted everyone to know that I did get all of my money back. I threatened to call the FTC and file with Texas Better Business Bureau. I don't know if that is what worked but I received a check through Fed-Ex. I also sent them an email through Momentum Directs website telling them they stole this money out of my account and I was going to pursue charges against them. Needless to say, I didn't have to, but I did file with the Federal Trade Commission. Everyone needs to do this!

I am now caught up in this scam. Somehow they must have gotten my information from something else that I ordered. I have got the charge refunded on my account with my bank, but am trying to stop them from collecting any more money. My account is now overdrawn because they did a second charge on my account which I will go report to my bank and they will straighten it out, but I need to know how to stop them from collecting anymore money from my account!

I agree totally with this comment...they took 58.93 out of my account the first time and then 49-95 out the next time...and it's almost christmas...i am thankful that my bank is closing my account and putting the money back...

All of the above happened to me also! I am SO upset! I work in a bank and should have been able to smell a scam right away. I have lost 108.00 plus shipping from having to return the product form these stupid people. I don't money to just throw away like that! There needs to be something done about this place. I am getting ready to file a complaint with BBB!

I had ordered a weightloss suplement from this company for only $2.97. I gave them my account info stupidly. They took out the 2.97 and sent me the product. About 2 weeks ago I got a letter from my bank saying that my mortgage check had bounced. The next day I got my bank statement saying that a check #143 for $49.95 had beeen taken from my account and written out to momentum direct. I did some research with my account and found that check 143 was written to my work place for $2.53 on October 2. I then called my bank to try to figure out what to do when they looked at my account they noticed the check for momentum direct and told me it was a counterfiet check. I then stopped using my account so that we could figure everything out. Now today I got another letter stating that I bounced another check for $58.93. I had over 200 in my account last I checked. It was for check 144 which was originally done electronically through my work just like the last one. I have both checks sitting in front of me. I'm wondering how many times they have done this to me. Tomorrow I will be going to the bank to close my account but that doesn't mean that this is over, it's just going to keep happening to other people. Luckily not alot was taken from me yet but it could be and it's just before christmas, I have a 6 year old son how am I supposed to do a good christmas if they are stealing from me?

The same thing happened to me! That was crap... and when you call for help you can't understand the reps!

BUL****T!

GUYS IF YOU WANT YOUR MONEY BACK DO NOT CALL THEM JUST go to www.momentumhelp.com and send in a ticket! I got my money back after I sent one in, for the full amount including the "free" trial amount and the almost $100 they took from my account afterwards. It worked for me, try it!

Don't waste your time calling, no one picks up or they don't help at all.

You need to start calling the state attorney generals office, though they are NOT much help in my state. Then, contact the consumer fraud division in your state.

Start talking to local newspapers and tv stations and anyone who will listen. Share your experience everywhere on the internet in regards to your banking institution.

You are supposed to be protected from these things.

After that, contact federal agencies. Hungry legal aid lawyers and make a blog.

Don't let this go! Fight back.

I disagree,Because i have worked for this company,BUt now i m with some other firm,,,actually company promotes many products under different names so it's true that above guy might be having two accounts.The thing is that one should read the terms and conditions before ordering the product and thats why the company runs away with every thing even if u go to bbb or attorney because everything is done as stated in terms and conditions.

I have had the same problem with them there is no one to answer the phone & a check cleared the bank that was not authorized. I am contacting the BBB and report them there too. Everyone do the same and maybe we together can get them out of business.

Momentum Direct took money from my account without
authorization. They took 58.93 on 10/29 and then they took another 58.93 on 11/23. It is not fair because I never
receive anything from them. They have to stop stealing
money from people like that.they have to stop going in
people bank account without authorization.

My soon to be son in law sent a echeck to pay for the product in the amount of $99.90, got the product and changed his mind we sent it back return receipt and they signed to say they received the product that was on 10/18/07 and today is 12/03/07 and we still have not received the refund that he was promised would be back in his account with in 6 weeks... Can not reach them by phone, email, etc... I think something serious needs to be done about this, these people are scamming people and getting away with it...

i have also been met with a similiar situation...on two occassion i have tried to cancel my suppose membership...which as of today had not even fill the first 4.95 order and i have been charged a total of 58.93 twice in the month of november already...again i am asking the bank to refuse request from this company and that in writing and by phone i am asking this company to discontinue charging my account for a product i have yet to recieve...as far as the bank is concern they state there is nothing they can do about the original or current transaction since i did at some point give my premission...if there is anything that can be done please let me know.

I did order the free trial the end of Oct and did not receive any
thing until today. I could not find their website today but found it last night and sent them an e-mail and got a reply that they would look in to it. Decided just now that I will go to my bank tomorrow and close my account before I loose any more money. It looks like it doesn't matter if you get ahold of anyone to cancel because they seem to take what they want.
Just can't understand why they can't be shut down before they rip off any more people

FOR STARTERS I NEVER EVER RECEIVED THIS PRODUCT. THEN A WEEK OR TWO AGO I SEE A CHARGE IN MY ACCOUNT FOR THE AMOUNT OF 49.95 I NOTIFIED MY BANK BUT I STILL HAVE TO CALL THEM. THEN TODAY I SEE ANOTHER CHARGE FOR 58.93 I NEVER AUTHORIZED THAT! I AM VERY UPSET AT THIS. IS THERE ANYTHING ANY ONE CAN DO TO SHUT DOWN THIS MOMENTUM DIRECT? THANKS TO THEM I HAD BILLS TO PAY WHICH FOR THOSE I DID WRITE A CHECK, I BOUNCED AND NOW I AM ABOUT 404.00 DOLLARS NEGATIVE IN MY BANK ACCOUNT. NOT TO MENTION THE 5.00 FEE FOR EACH DAY IT'S NEGATIVE. THESE PEOPLE HAVE TO BE STOPPED.

BIG ###ING SCAM! Don't make the same mistake I did! I got the product but they took out $167 dollars from my account before I noticed! I had to close my account and open a new one!

I agree with Ben as I too have been recently scammed by this company. And I read all the terms and conditions when I purchased the trial sample. Which it did not state that I would be charged every week for a product that I have not even received! This company deserves to be taken to the cleaners! I am also having to close my checking accounts. I have also turned my complaint into the Better Business Bureau. I would advise that everyone else to do the same. I have also sent emails to the company that is hosting the website! And patiently waiting a response. I have sent several emails to Momentum Direct asking about my refund. And all I get is: [#QAG-871146]: CANCELED ACCOUNT‏
From: Momentum Support (home@momentumdirect.net)
Sent: Wed 11/28/07 11:33 AM
Reply-to: home@momentumdirect.net
To: imjstachevygrl@hotmail.com
Product needs to be returned for a refund to be issued.

Momentum Direct

Ticket Details
Ticket ID: QAG-871146
Department: Momentum Support
Priority: Low
Status: Closed

and yet I never received any stupid product from this worthless lying company! So if anyone else has an idea, I would love to hear it.
Thanks
Tammy M.

Yes. I too need to be added to the list of suckers that got screwed over by this company. I never received anything from them after paying the shipping charges and they have cleaned out my account since then. I don't know what to do about this either. I was injured at work and when things didn't heal as expected I was scheduled for reconstructive surgery requiring 12 weeks recovery minimum I wound up getting fired over it. I have been unable to work since July of this year. Thanks to this company it's very likely I could lose my house since I now have no funds to make my 12 hundred dollar mortgage payments alone, not to mention utilities and simple basic living expenses. I am all alone,without a job, with noone to ask for help. Can't something be done about these dispicable people?

I too have been scammed by this company exactly like all of you. I don't understand how they can continue to do so and nobody stands in their way. Why can't they be stopped by anyone?

I had the same problem, i had three unauthorized withdrawals from my bank account. had to stop payment on any more withdrawals. trying to get money back. no answer at phone number and web site is useless. momentum direct is a big scam.

I am so upset about this company. I have called the number so many times and NEVER get an answer. I wish I would have seen all these comments before I got roped into this mess. I am over weight and I responded to the trial for 2-Day Slim Down to see what it was all about. I never received a confirmation email and I never received any trial product. I figured the transaction simply did not go through and didn't give it another thought until I was routinely checking my bank account online and saw that I was overdrawn. When I saw the check number I knew something was wrong because I remembered using that number for something totally different. That is when I began calling the company. Upon closely reviewing my transactions for the current statement I realized that the $58.93 that caused my account to be overdrawn was actually the second unauthorized amount they had withdrawn. They withdrew $49.95 approximately 7 days prior. In total this mess has caused me $150.00 in overdraft fees because of the snowball effect and the timing of my catching the charges. I WANT THIS COMPANY STOPPED! Let's do WHATEVER it takes to see that we recover not only our unauthorized charges and any bank fees charged but additional for the humiliation. I am very well known at my bank and keep my accounts in good standing - what an embarrassment to face them and say I've been scammed --- suckered --- naive --- gullible --- in an attempt to lose weight.

I read more of the comments posted here and wanted to say thank you to the person who posted a new number for contact. I called [protected] and spoke with DAVID BEESON. They have agreed to refund EVERYTHING... we'll see. They said there was a batch of orders that had been back ordered and should not have been billed to the customers... mine was one of them. They have promised to send me my refund expedited delivery.

Any one who has had problems with this place file claims with the bbb
The BBB that will handle your complaint is:
BBB of Metropolitan Houston
(Houston, TX)
1333 W. Loop South, Ste. 1200
Houston, TX 77027
Phone: [protected]
Fax: [protected]
Email: bbbinfo@bbbhou.org
Web: http://www.bbbhou.org

Momentum direct negatived my bank account over 300 dollars. The same way the did to all of you. So we all need to file complaints to stop these people because this is [censored].

I was in the same boat as all of you. After the second attempt to take money out of my checking account, I closed my account on my bank's advice. Luckily I have an awesome bank that took care of all fraudulent charges and fees, and I caught it soon enough that I was able to stop payment on other things that might have cleared. I was lucky. After I closed my checking account, a third attempt was made and went back to them saying "account closed". If you are having trouble, do all of the following immediately. Close your checking account, and ask the bank to refund your money as you did not authorize the withdrawals. If they are any kind of bank they will help you. Contact the police and file a report. Contact the State's Attorney, or Attorney General, the BBB and the Federal Trade Commission and anyone else you can think of. Ask your bank to follow up on Federal Charges. That is what I was told by the Sheriff's Deputy that helped me. Contact the Credit Bureau's and have them place a Fraud Alert on your account. You don't need to call all three, whatever Bureau you call will forward your request to the other 2. Save any and all correspondence, bank statements, and copy's of the on-line check, your bank will give that to you. And by all means, sue their ### off if that is an option for you.

I am very happy i found all these complaints... i had a baby in july and thought wow a way to lose 12 pounds before everyone sees me during the holidays. Perfect! And if i like it i would love to keep getting it! Until i get to where i want to be weight wise. So i ordered. Did my e check for shipping and handling and that was on the 29th of november... supposed to get it in 3 to 4 days... well... my account had been debited for the shipping so i thought... hummm why haven't i received it... called their customer service number and let me tell you i would have to call for about an hour straight to get ahold of anyone.then when i would... it would been a foreign person that spoke english... but not very well at all. they would tell me it was a problem in the shipping department. Well they have said that twice. i have emailed them multiple times and have got no response. So today i decided to get online and yahoo! search them and i found all these complaints! i just got off the phone with my bank and they closed my account for me and are mailing me a cashiers check for the rest of the amount. Thank god i found this though... or they would have been a step ahead of me too! someone needs to do something about this! they are doing this to way too many people. Of all the people that have filed a complaint on here think of all those that have been scammed that haven't. Some lawyer could make a very good case for all the people that have been scammed and make a ton of money! Well... if you decide to... look me up :D I am all for sticking it to these sons a l3!7

Yes this has happened to me as well, I even had the same problem when trying to call the # is not valid. Not only di they take out 58.93 I also got charged an overdraft fee of 35.00.

i HAVE HAD THE SAME PROBLEN THEY TOOK UNATHERIZED MONEY OUT TWICE AND THEN i DID GET AHOLD OF THEM TWICE AND THEY WERE SUPOSTED TO SEND A CHECK FOR THE 108.00 DOLLARS THEY TOOK FROM ME IT WAS SUPOSTED TO GET HERE YESTURDAY AND STILL NOTHING AND NOW THE PHONE LINE SAYS ALL CIRCUTS ARE BUSSY THIS PLACE IS THE BIGGEST SCAM IVE EVER INCOUNTERED THEY NEED TO BE SHUT DOWN.

I have not received any product from momentu and they have taken money twice since the 15th of november. They will not answer my calls. Can not send emaile as they thave invaled address.

I enrolled in this company on line for a sample product costing $2.79 for weight loss. I never received the product sample although the check was cashed. On 12/17/07 the company then processed a check for $49.95 that was unauthorized. I found a report on this company from someone else that had the same thing happen. I have tried contacting them directly by phone [protected] and no response and also sent an email to the customer service email address from the website. No response either way.

I too was a victim of this fraud. My checking account was not once but twice insulted by these false charges. $58.93 x 2 by use of an electronic check. My bank is looking into this Momentum Direct activity and I anxiously awaiting final determination in whether I will get a refund or not. NEVER NEVER will I not look at my bank statement on a biweekly basis. I didnt order anything and Momentum Direct somehow accessed my checking account. Scary... I think someone should be held accountable for these transactions. Anyone agree?

I was also involved in this scam. I was charged for a product that was returned by the required date. My husband and I filed fraud charges against this company and after many hours, dollars, and new bank accounts, we got the charged returned to us.

Now today, TWO MONTHS later, I received another shipment of the original product. I immediately called the customer service number. It was confirmed that the account was closed in October. Great, right? WRONG! I was then informed that I must return the product in order for me to NOT be charged again. I asked the CS agent to please explain to me how it was my responsibility to return THEIR mistake, again costing me more money. When he was unable to tell me, I asked for a Supervisor. He told me I could call a DIFFERENT telephone number and request that a Supervisor call me back. He said that there were no Supervisors or Managers "on shift" right now. A Call Center, in the middle of a work day, without a Supervisor or Manager on duty. Has anyone ever heard of that? I didn't think so.

I have filed a complaint with the Better Business Bureau and contacted my bank to make them aware of the situation. I highly recommend everyone else who comes in contact with this company, do exactly the same.

I was trying to work online filling out surveys as I am disabled. I filled out one for the amazon diet and a few weeks later was sent a trial. I sent it back telling them I did not order it, that I filled out a survey. 3 days ago [protected]) I received another bottle and with no return info included. I found the site and called the number. A woman called me back letting me know that she gets a lot of calls for them and that it is a bogus number. the 1st 7 #'s are hers and the 400 is added on. I checked my accounts and the out a check thru for $58.93. I now have to cancel my accounts. You cannot reach by email as it says not valid. This 'company' needs to stop cheating the public! It uses the surveys to access your info.! One of the phone #'s they had for me isn't even mine! and the email address the used hasn't been valid for 6 months! Someone needs to stop this company!

I, too, have been ripped off. I was sent the trial package (which I never used) and was billed two weeks later and again, two weeks after that, for $58.93. But I never received any product of any kind.

I see pleas for help, but no help seems to be available. So, what do we do, Now?

D.

The same exact thing happened to me. I got the 2 day slim down. Didnt receive it. I thought they forgot about me. About a month later i got it. I immediately returned it priority mail and I paid for delivery confirmation so they couldnt say they didnt receive it. My bank was charged 49.95. They used the check number after the one I used for the shipping charge. Im not sure how they could do that because I already used that check number. I called to made sure it was cancelled and the foreign guy said it was and that my refund would be in the mail. Its been a month and nothing. If anyone can help I would appreciate it. We cant be getting ripped off like this and have them get away with it. I hope someone can help. Thank you!

I ordered a product and returned it within 14 days. My account was still charged $49.95 even though they were only supposed to charged $2.95 for shipping.

I received an e-mail 11/6/07 stating the order was cancelled and a refund check will be issued. I have not received this refund as of 12/20/2007. Nice to know they are sitting on interest on my money.

I returned the product and am waiting for a refund and I asked to cancel the program.

I'm happy to say, I didn't have any problems with canceling. No withdrawns what so ever was made on my bank account, expect for the shipping & handling charges.

If the product isn't coming to you within 4 to 5 days. You should be calling to see where it is. Gee Wiz, their only in Texas doesn't take that long to get first class mail. I think that's the best thing to do. That way, that lets them know you haven't received it. Write down who your talking too, that seems to help.

I didn't receive my free trial product right away, seems like it took forever. But I was right on the phone asking if they mailed it out yet, because I haven't recieved it. Then I call to tell them I was sending the unused protion, that my doctor said I shouldn't take it. Never charge me a thing after that. Yeppie!

You can't wait until the last min to call these people. Wondering where the product is, their assuming that you already received it. The people that answer's the phone, only can tell you what's on their computers. Customer Service and Shipping Department is two different things.

Get a Confirmation #, when you cancel their suppose to give you one.

Another thing to add is: I belong to a bunch of GPT site's so I know all to well about Trial Offers. As I have did over 50 of them and only had one problem with a Trial Offer, it was with another company.

Best thing to do is call the company before you do the offer to see expect what the trial offer is about. What are the Terms & Conditions of that Trial Offer. When will the product be shipped out? Will they be sending you a email when the product is shipped?

And when you fully understand the Terms & Condition then sign up for it. Never sign up for something that you don't totally understand. A smart consumer is a educated consumer.