MoneyLion review: Roar money debit account

I've had an account for 1.5 years and had little issues until last week. I won $300 on a slot machine! Lol.

I took the cash to Walgreens and loaded it onto my MoneyLion debit card. (This was the first time I've ever loaded cash onto the card.) I have the counter receipt from Walgreens also showing the cash load...

Approximately 6 hours later I withdrew a portion of the funds from the account via ATM (I was gambling - it was my birthday...) So an hour later I tried to withdraw another smaller portion of the funds out of the same ATM machine - declined.

Spoke with customer support, they informed me that a freeze was placed on the account RE suspicious activity. Fine.

I was asked to summit an online form which included a plethora of highly sensitive personal documents. Which I did. A total of 3 times.

I then received an email stating MoneyLion never got the documents and to reply to the email and submit them that way. 36 hours later, I finally find another email in my junk email folder - from a different email address stating that the documents weren't good enough?

One supervisor named Christine lied to me about the timeline. Another was rude and accusatory and demanded to know the source of the cash that was deposited and why I was withdrawing it - absolutely no one's business. However, I cooperated.

I again received the same canned email response telling me that the documents were not going to work and to submit new ones (for the 6th time now). I was told that all documents had to be in PDF format. Odd but ok.

I just want access to my account so that I can withdraw my money and close the account. Going with a company like MoneyLion is a huge mistake ladies and gentlemen. Real banks don't operate like this.