Monkey Joe's
Reviews and Complaints

I’m here for a birthday party. The Caucasian manager was BEYOND RUDE and UNPROFESSIONAL to all the people who paid for the party. When I say this lady was rude SHE WAS EXTREMELY RUDE! I bought a piece of pizza and she gave it to me COLD! She then started scolding the AFICAN AMERICAN workers saying don’t add any more extra minutes to the parties because she was sick of it. And one of them said I didn’t answer your for the parties that’s not my job. This was the most HORRIBLE experience EVER! She needs to be terminated!

I went to monkey joe's for my son to play and everything I wanted for our meal wasn't available so I went next door while my wife played with him and when I came back wasn't allowed past the door but my wife didn't see where it said no food when she went to pay because it's in small print I was told to take my son to eat in the vehicle and come back in and after being argued with about what I paid for and their terrible solution a manager or something shove me out the door with her shoulder and I called the cops and while I was walking away on the phone a family of 5 people walked in with arms full of bags and boxes of food and weren't even stopped. I didn't have the woman who shoved me arrested but my wife and child are still inside and I'm not allowed back in I'm having to sit in my hot vehicle. I'm the only white person in all of this every employee that was making me leave was black and the family they let in was black too. The police wanted me to ignore the race thing and wanted me to right a report for being shoved. I told them I would contact monkey joe's about the situation since the employees were aggressive towards me and appeared racist.

My 9 month old son was sitting by the table in his high chair and a nail and screw fell from the table and right into his high chair, I jumped up to get it before he did but he already had it in his hand and was a millisecond off shoving it in his mouth! Had he done so, we would have been taking a trip to A&E. Very concerned I took it to a member of staff who's response was simply "oh, did it fall from the table or high chair" I said the table and she said "oh okay" I said well the table is wobbling now and I don't think it's safe. She just looked at me. No one came to check if we were okay, or on the table. No I'm sorry, nothing. Me and my friends/family go to this monkey joes ALL the time and I feel like never going back. I get that accidents happen but it's the response to the incident that counts! My son could have been seriously hurt!

The location at 4952 Centre Point Dr. in North Charleston, SC was supposed to open today (6/28/19) at 10:00 am. As of 10:40 am, the location was still not open, and we were told by an Associate there waiting that it would be at least 30 more minutes. That's ridiculous that a key holder is not there befor other workers. The workers that were on time should be paid for the time they got there, and the people waiting to go in like myself should get free admission for another time. My email address is [protected]@gmail.com.

Monkey joes in tucker is the worst place to work or go to. The machines are always broken and the white maneger and owner are very rude! The teens that work there get no breaks at all they can't even sit down from what I seen it's very disappointing! The outside of the building doesn't even look like a fun kids place more like an abandon place. This place really needs to go out of business.

I had my daughter's 2nd birthday at the Copperfield location in Houston, TX on 9/16/17 only because my original venue was flooded. They were pricier and had less options than Funky Monkey, which my daughter loves to go to. No outside food or drinks are allowed, so I would expect to get what I paid for. Kids parties are pretty hectic, which is why I didn't realize everything they forgot to give me that I paid for in my package until the party was over. The girl who was handling my final bill at the counter was also very rude when I realized the missing items: the t-shirt, magnet frames for guests and ice cream. I was given the t-shirt and magnets after I signed the bill, but guests were gone by this point. Then, I asked what the additional $24.99 charge was for. It was the fruit tray that I was reluctant to pay for in the first place, which was not provided. The girl told me to hold on, she was clearly annoyed, and came back with a packaged fruit tray, which I told her I clearly didn't want anymore since the party was over. The drinks were not brought until the kids were almost done eating and they only brought half of the cups. The $15 medium pizza tasted like cardboard. There also was no staff monitoring the toddler area to keep the older kids out, and we had to shuffle the kids around several times to keep them from getting run over.

About 3 weeks ago I visited the Monkey Joes in Pembroke Pines, Fl with my grandchildren. My daughter said she has been there at other times.

In the arcade area there are prizes that are VERY UNSAFE for small children.
You pay in advance and get a card to put in the machines. The children are attracted to the small plastic ducks. The eyes come out and can easily be swallowed by young children. I don't think the game says unsafe for children under '3' but anyway there might be an older sibling who might hand the duck to the younger child who could swallow the eye.

I wrote the company and they did not respond. When I tried calling the corporate office phone number I was told that the mail box was not set up!

what type of corporation is this?

My son was working for monkey joes About a month ago one of the manager punch my son in the chest for no reason at all he complain to the owner they said they will take care and nothing got done After about a month he got fired and their reasons was the my son was not enthusiasts about the job when I know that my son loves to play with the children I never heard a so stupid reason for firings someone I did send an email and got no answer so far

We attended Monkey Joe's for the first time as an invite to a birthday party. The children seemed to enjoy the place until the injuries started. There is little control over children running throughout the building, and little control over children while they are in the bounce stations. When a parent attempts to intervene by entering a bounce station, they are told the policy of "no adults allowed". Did it occur to this company if the employees performed their jobs adequately, there would be no need for parents to intervene? I saw several employees pushing buckets to and from, but no one really able to take responsibility. The place is chaos. I believe in one three hour stay at Monkey Joes, I made three trips to the front desk for ice to aid either my own child, who was stepped on in the face by another child, or to assist a second child at the party due to an injury there was little concern by staff. None, to be exact. I would never, ever host my child's birthday party there due to multiple safety issues and lack of care by the staff. Never. You do not have the place to yourself (like Pump it Up) therefore your child could be competing with 100 other children to participate on the bounce stations during their party. Absolute disorganization.

My daughter ordered a single slice of pizza. It is usually brought right out. We inquired several times as to when it would be ready. We were told it was cooking.40 minutes later I asked to see a Manager. Rose was very unconcerned, just said there a lot of parties that day. I politely said perhaps the staff should be informed when there was a wait so the kids could go play instead of sitting at a table for 40 minutes. She turned around and got out a piece of pizza. I said " so that's been ready?" She said " no, I just brought it out." I said we'll there are already 3 slices missing." She said very defensively " I just brought it out, you got your pizza that we made just for her, there's nothing else I can do at this point." Bad customer relations. We wasted 40 minutes waiting at a place we had already spent 20$ to get in and 10$ on 2 kid's drinks and two slices for the kids.

I WENT TO MONKEY JOES THIS WEEKEND FOR A BIRTHDAY PARTY LOCATION THE ONE IN SUNRISE, WELL I SAT OUTSIDE THE PARTY ROOM AND TO MY AMAZMENT..I SAT THERE I WATCHED ALL THESE KIDS WORK THEIR BUTTS OFF AND HAVE NO 15MIN BREAKS.I EVEN ASKED 1 PERSON HOW LONG THEY WERE THERE SINCE AND THEY HAD SAID SINCE ABOUT 10AM AND IT WAS AFTER 3PM.I MADE A JOKE AND SAID YOU SHOULD TAKE A 15MIN BREAK.THAT PERSON REPLIED BACK YEAH I WISH..WE DONT GET THOSE.WHAT THE HELL.WHAT ARE WE IN SOME KIND OF A DIFFERENT COUNTRY.WHERE IS THE DEPT OF LABOR.HAS ANYONE NOT MADE A COMPLAINT.THESE KIDS ARE BEING ROBBED.THIS COULD BE YOUR CHILD ON DAY.HOW DARE THESE PEOPLE TAKE ADVANTAGE OF THESE KID LIKE THAT.THEY ARE BREAKING THE LAW AND GETTING AWAY WITH IT.I LEFT THERE AFTER 7.I WAS SICK TO MY STOMACH.NOT 1 KID GOT A 15MIN WONDER IF UNCLE SAM KNOWS.DEPARTMENT OF LABOR SURE WILL.THATS A SWEAT SHOP.I DROVE BY THE OTHER NIGHT TO MY SURPRISE(NOT) THEY HAVE THEN ALSO AS A DAMN CLEANING CREW AS WELL..WINDOWS, ON THEIR KNEES DOING THE LEDGE OF THE FLOOR, MOPPING, I HEARD ONE COMING OUT AND SAYING THEY HAD TO UNCLOGG THE TOILET, REALLY MONKEY JOE OWNERS..YOU GIVE IT A HORRIBLE HORRIBLE NAME..YOUR A SORRY ### HUMAN BEING.YOU MUST HAVE NO COMPASSION OR FEELINGS.JUST MONEY HUNGRY GREETY PEOPLE.AND IM SURE THESE PARENTS DONT KNOW BUT I BET IF A COUPLE STUMLE ON TO THIS ALL HELL WILL BREAK LOSS.LOTS OF NO LUCK WELL DESERVED

I have just moved here to Columbus, Ga and have taken my kids to monkey joes 2 times before this time. I have no family or friends and this time because i don't have anyone but me on the contact list they told me i couldn't bring my kids here anymore. It makes no sense to keep my kids from play because we don't have family or friends, thats why you go to monkey joes to get your kids to play with others. Lets just say some people like me like to be left alone and it shouldn't matter i'm sitting right there and if anything was to happen to me they wouldn't go to anyone anyway cause there still is no one to go to i don't have any family and friends. My kids cried for two hours thanks monkey joes for wasting my time and my gas money.

I had book a party over the phone at Monkey Joes Location in Fayetteville, and they lied to me about the prices. When I called today to verify all the information before Saturday March 6, the day of the party. They started giving me other information over the phone so I asked to speak to the manager. I told the manager that one of his employees had told me a different price than the one that they were giving me today. The manager called me a lier and told me that his employees have not done that. I told him that they did, and his answer was no that I was lying and he told me that for me to fix the problem I will have to get less pizza at the party and not to feed the adults. How could you treat customers like that first of all, how could you called them liers and then tell them how to save money by not feeding the adults. You do not fix issues like that and you do not yell at customers over the phone and talk to them with attitude. I do not want to host my little girl's birthday party in there but they would not give me my money back. So I will have to be there feeling all unhappy about the way they have treated me. I do not wish to be there but I have to because I have paid half percent of the total. How cn i be around them after the way I was treated?