Party Characters for Kids
Reviews and Complaints

I was not made aware of refund policy or lack there of. They refuse to refund my deposit. I called a few weeks ago to book a party character and upon booking I asked what would happen if I had to cancel they said it wouldn't be a problem. I've tried calling them several times to try and get my deposit back and every time I do speak to someone the only option I have is to keep the reservation and change it to another day. I was never emailed terms of cancelling or refund policy. They then told me someone from their accounting dept would call me and to help and they are no help. I was told the same thing. They will not issue a refund and told me to take legal action.

they will not call me back or refund my money I cancelled 2 parties due to coronavirus. I was offered the chance to reschedule, I declined and asked for my money back. They told me they would give me my money back. This was over two weeks ago. they have not refunded my money. Now I cannot get a response email, or returned call. I call and they put me on hold. The owner ***, billing manager has not called me back. Suddenly I cannot reach anyone about getting my money back. I paid with a debit card online in the amount of $59.50 and $62.90.

Back on March 20 I contacted them to cancel the services due to the COVID19 pandemic. Back in March they told me my refund would be available in 5-7 business days. Today 4/6 I called and they're saying they won't refund me my money. Due to the COVID19 pandemic I won't be needing their services as you cannot have a gathering of more than 10 people. I explained this to them and they still refused.

The company refuses to refund my deposit of $51 after previously informing me I would be refunded. I cancelled within the time required. I contacted the business on March 4th and spoke with a representative to reserve the Marvel character Black Panther for my son's birthday party on March 28. I was advised by the representative that I have one week prior to the party to cancel with a refund. I was also told the credit card provided would be used to hold the reservations as I intended to pay the full amount in cash at the party, to which the representative agreed. She also never e-mailed a receipt or copy of the contract.

I contacted the company 1 week later to inform them we would no longer require their services as news of the spread of COVID-19 began to escalate. I spoke to a different representative and he told me that a supervisor would call me back. I received a call from the supervisor who informed me I would receive a refund within 2-3 business days. After checking my bank statements, I contacted the company again a week later and they assured me they would refund the charge. I contacted the company again and spoke with another representative who stated a supervisor would call me. I was contacted by the supervisor who explained the company will not be issuing a refund and can only provide a credit for a later party. After insisting on a refund, the supervisor refused and at one point during the call he placed the phone down and was not listening to me while I was speaking.

Refund of $57.80 is due for services that were not rendered. I scheduled services on 03/07 and paid a booking fee of $57.80 with a debit/credit card. However, I canceled the services and requested a refund on 03/09. I was told 5-7 business days for refund. It has been 12 days and still no refund. I contacted them again and was told an additional 3-5 days. I still have not received my refund. I believe this is a scam.