Monro Muffler Brake review: Faulty work

January 11, 2025 (Monro - Bellevue, PA). I took my car into Monro because my heat was no longer working & I was out of town & this Monro was right around the corner from where I was staying... (It's January in Northwest PA, being without heat is NOT an option). I took a shot & I'm wishing I would have just waited til I got home to my mechanic. First, the customer service was AWFUL! Second & looking back, I was definitely overcharged for parts! They claimed to have replaced my thermostat & coolant sensor... my heat was working again, BUT my temperature gauge on the dashboard still wasn't working. I got back into town & drove my car around for FOUR days, before my engine started smoking... and my kids were in the car! Car had to be towed to my mechanic... he tells me that the coolant hose was NOT connected to the correct place & coolant was all inside my engine...COMPLETELY FRIED MY ENGINE & burned out my radiator. So after $850 at Monro, I now have to spend $6000+ on a new engine & radiator. Oh, and my mechanic informed me that I was lucky the car did not explode with my kids & I in the car.
So thanks Monro!