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Monument Metals
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4.0 11 Reviews
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Monument Metals Reviews 11

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Monument Metals I had a few orders with them, and their customer satisfaction rating has got to be good!

I had a few orders with them, and their customer satisfaction rating has got to be good! Their service has been great!

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Monument Metals This place is awesome for doing business with

This place is awesome for doing business with. The prices are attractive, the service is good, and they deliver really fast and secure. I recommend it! 5 stars. - D.B.M.

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Monument Metals This company is amazing, they have the best prices I can find any day

This company is amazing, they have the best prices I can find any day. The shipping and processing are super fast too. I wish I could give them more stars.

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Monument Metals Prices are good, customer response is fast

Prices are good, customer response is fast. I sent them an email with questions and requests right after I placed my order, and they got back to me right away. Still waiting for my purchase to come (because it's a busy time), but I'm happy with their customer service. I'll let you know if anything changes.

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Monument Metals I've made 4 orders from Monument Metals LLC in the past 6 months

I've made 4 orders from Monument Metals LLC in the past 6 months. Each order had gold, silver, and platinum bars. I didn't face any problems. They have a nice variety of products and their prices are reasonable compared to other websites I've seen. The shipping is pretty quick too. Overall, it has been a smooth experience getting back into collecting. Great job, keep it up!

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Monument Metals I wanna give a shoutout to Dan and John at Monument Metals LLC

I wanna give a shoutout to Dan and John at Monument Metals LLC. Dan was super helpful in teaching me how to place an order using e-checks, and John came through when I needed to cancel a small order on Monday. This morning, John was a lifesaver as I wrapped up my order with the e-check. These guys are top-notch employees!

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Monument Metals Jonathan and his team have been awesome thus far

Jonathan and his team have been awesome thus far. I've made lots of purchases and the service has been fantastic. The only downsides are that Jonathan is now passing on more of the responses to his employees as the business expands. Additionally, there are some problems with the website, which I believe is because of their rapid growth. Nevertheless, I believe they are an excellent company to do business with and I highly recommend them.

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Monument Metals Monument Metals LLC has made my silver stacking experience a fun and exciting adventure

Monument Metals LLC has made my silver stacking experience a fun and exciting adventure. They have some of the best prices around and are a very trustworthy company. They take the time to explain any questions you may have and point you in the right direction to make the right decision. It's great to see a company like Monument Metals, and I wish there were more like them. I will definitely be a customer for life. Remember to stay safe, stay healthy, and be happy. Never give up on your goals!

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Monument Metals I will never do business with this company again!

I will never do business with this company again! I bought 30 RCM 10oz bars from MONUMENT METALS. First of all, they were left on my front doorstep even though I was told they would need a signature. The box was really beat up. The bars were crammed into the box with just a small piece of wrapping paper, which didn't protect them at all. The plastic covering on these bars had come off in many cases and was dirty and grimy. There were dented edges and black marks on the corner serrations. I bought these bars on behalf of a family trust, but my decision was overruled, so I couldn't return them. I will never make this mistake again!

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Monument Metals I bought some silver and gold coins from Monument Metals LLC on Aug 27, 2018

I bought some silver and gold coins from Monument Metals LLC on Aug 27, 2018. My order had 3 items, 2 silver and 1 gold. The silver items were right, but the gold one was wrong. I wanted a 50 Pessos gold coin weighing 1.2 oz, but they sent me a 1 oz gold coin that looks kinda like the 50 Pessos coin. So, there's a 0.2 oz difference. I paid $1534.06 for 1.2 oz, but I got cheated out of $255.68 (now worth $300) for that missing 0.2 oz. I talked to them today, and they said they can't do anything. They don't have records from 3 years ago, and they don't care about fixing the problem. This company messes up your order and won't help you with their mistake. Needless to say, I won't be dealing with them again, especially after spending thousands of dollars.

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Monument Metals First time customer, ordered a medium-sized 100oz silver package

First time customer, ordered a medium-sized 100oz silver package. Unfortunately, my shipment had a shipping label created, but the *** status never shows that they received it. I started inquiring back on Dec 22nd via email to the customer support, Giselle S. Their emails have been respectful and polite.

The latest reply on Dec 29th,
"A claim has been filed for this package as of Tuesday, 12/27. It can take up to 10 business days for a claim to be closed with Fedex. Once the formal claim has been closed and paid by ***, we will be able to reship your items. When our representative alerts me to the closing of the claim, we will email you tracking of the reshipment. Thank you, and we appreciate your patience as we work through our system of operations to resolve the issue."

It's possible that *** stole the shipment. What I find strange is that they never show receiving the shipment. There seems to be an issue with the chain of custody. Ultimately, it's Monument Metals' responsibility to deliver my shipment promptly. The customer shouldn't have to wait for them to sort out this mess with Fed Ex.

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Is Monument Metals Legit?

Monument Metals earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Monument Metals stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Monument Metals's reputation as a trustworthy leader in their field. Customers can rely on Monument Metals's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Monument Metals. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Monument Metals has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Monument Metals's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Monumentmetals.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Monumentmetals.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a monumentmetals.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Monument Metals as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Monument Metals have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Monument Metals and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Monumentmetals.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About Monument Metals

Screenshot Monument Metals
Monument Metals (monumentmetals.com) is a reputable and well-established precious metals dealer that has gained a strong foothold in the industry. With a track record of excellence and a commitment to customer satisfaction, Monument Metals has become a trusted name among investors and collectors alike.

One of the key strengths of Monument Metals is its extensive selection of precious metals products. Whether you are looking to invest in gold, silver, platinum, or palladium, Monument Metals offers a wide range of options to suit your needs. From bullion coins and bars to numismatic collectibles, their inventory is diverse and comprehensive.

In addition to their impressive product range, Monument Metals stands out for its competitive pricing. The company consistently offers fair and transparent pricing, ensuring that customers receive the best value for their investment. With a commitment to keeping premiums low, Monument Metals strives to make precious metals accessible to a wide range of investors.

Another notable aspect of Monument Metals is their dedication to customer service. The company prides itself on providing a seamless and personalized experience for every client. Their knowledgeable and friendly staff are always ready to assist customers, whether it's answering questions, providing guidance on investment strategies, or helping with order placement.

Furthermore, Monument Metals places a strong emphasis on security and privacy. They understand the importance of safeguarding sensitive information and take appropriate measures to protect customer data. With secure online transactions and discreet packaging, customers can have peace of mind knowing that their purchases are handled with the utmost care and confidentiality.

Monument Metals has also garnered a stellar reputation for their prompt and reliable shipping. They understand the importance of timely delivery and take great care in ensuring that orders are processed and shipped in a timely manner. With a commitment to efficient logistics, customers can expect their precious metals to arrive safely and on schedule.

Overall, Monument Metals is a trusted and reputable precious metals dealer that offers a wide range of products, competitive pricing, exceptional customer service, and a commitment to security and privacy. Whether you are a seasoned investor or a first-time buyer, Monument Metals is a reliable choice for all your precious metals needs.
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  1. Monument Metals Contacts

  2. Monument Metals phone numbers
    +1 (800) 974-3121
    +1 (800) 974-3121
    Click up if you have successfully reached Monument Metals by calling +1 (800) 974-3121 phone number 0 0 users reported that they have successfully reached Monument Metals by calling +1 (800) 974-3121 phone number Click down if you have unsuccessfully reached Monument Metals by calling +1 (800) 974-3121 phone number 0 0 users reported that they have UNsuccessfully reached Monument Metals by calling +1 (800) 974-3121 phone number
  3. Monument Metals emails
  4. Monument Metals address
    1341 Hughes Ford Rd STE 113, Frederick, Maryland, 21701-3134, United States
  5. Monument Metals social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
Monument Metals Category
Monument Metals is ranked 31 among 291 companies in the Investment Services category

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