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Morrisons

Morrisons review: Security staff

S
Author of the review
8:18 pm EDT

A security guard stopped me & my partner this evening (5/9/22) as we was leaving the store having purchased £46 of shopping, we was asked for the receipt which we provided the security guard then started to search my designer handbag without permission at that moment I explained I didn’t know what the issue was and asked what was going on I became distressed explaining I was recovering from bowel cancer I then pushed the trolly aside as we was in the middle of the exit area the security guard then grabbed hold of the trolly and pushed it directly into my stomach another security guard became involved but was lovely trying to calm down the situation and trying to stop the other security guard from being aggressive who then started to remove items from my handbag which was purchased I became defensive about this due to medical items being in my bag which he also started to remove whilst emptying my bag whilst I asked him not to do this and was trying to get my bag off the security guard saying that I would be happy to empty it myself I explained that the shopping in my handbag could be accounted for on the receipt I had a few items in my bag from the previous shop which was Tesco from earlier in the day the security guard didn’t seem to want to check the receipt against the items he suspected I had stolen he was just being very aggressive not listening nor having asked my permission, my irrigation medical items were thrown on the floor which I found very humiliating, the items I purchased earlier that day from Tesco (Persil Liquid, Lenor Scented Pearls, Stationary Items and a bottle of honey) were taken, I have since been in pain around my stomach area due to the security guard forcefully pushing the trolly into me, the other security guard who was lovely was concerned about my health and not the situation which I still do not understand why I was approached as I had done nothing wrong only purchase shopping which I was happy to provide the receipt for.

Desired outcome: Compensation/items that was taken to be returned and a formal apology, also the security guard I feel should be disaplinned, the security guard in question was of Asian appearance, short, wore glasses and medium build.

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    WM Morrison, Hilmore House, Gain Lane, Bradford, BD37DL, United Kingdom
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