MoviePass
Reviews and Complaints

I have three movie theaters, each with six - seven different showings a day, within five miles radius of my home. for the last three to four months every time I have tried to use my MoviePass (including last night), I receive the message, "there are no more screening at this theater today." It doesn't matter if it is AM or PM or which theater I am near. When I go to the ticket counter and explain, they try my card and it is declined.

When I originally subscribed to the MoviePass in February, I was supposed to be able to see a movie a day. I only wanted to see two to three movies a month. but I thought it was still worth it. However, as time went by, the terms changed and the original agreement no longer held, but I was not given a choice to accept or decline the new terms. The website says that some movies are blocked, some times are blocked and the number of movies covered has changed drastically. Yet, I have not been able to use it at ANY movie for the last three months.

This is my complaint. I feel like I have been scammed. MoviePass took my money but has shown no regard for the terms of our agreement. I paid $115+ for this pass. It was a total ripoff.

I've been a member of MoviePass for months and was very happy with it in the beginning. Then they started changing their policies first, removing blockbuster movies, then limiting movies, then needing a photo of the ticket and changing the number of movies allowed per month from unlimited to 3. All of that was okay. Now we can only see the movies listed on their website for today's date. That would also be acceptable because there are 12 movies showing for today. However, when you get to the theater to sign in for the movie, there are only 2 movies to choose from. We've been unable to see a movie for two weeks because the choice is so poor.

I contacted MoviePass using their chat feature and got nowhere. I then called them and the woman I spoke with said she couldn't help me with my phone app but to go to the theater and call each time to pick a movie. I then tried email and I got a response that they were having issues and they were sorry but I should give it time. They then gave me instructions on how to use their service that are the ones I use that don't work! I emailed again and asked them to read my email before responding and they haven't responded.

It's very simple, the movies they say are available aren't! This is either false advertising and illegal or, they have a phone app that's broken and they need to fix it! BEWARE.