MowersDirect
Reviews and Complaints

If ya get everythin' right and don't gotta deal with 'em, it prob'ly works, but if ya run into a problem, yer pretty much screwed!

So, when I got me Husqvarna from MowersDirect, the backorder date kept gettin' pushed back, ya know? I had to finally switch me order to a different model they actually had in stock. When I finally got me hands on it, I was 'bout to move overseas, and I signed off on a box that looked undamaged. But when I cracked it open, boy, there was no way in h-ll I would've signed if I saw them transport damages that were hidin' inside.

I gave 'em a call, and all they said was they'd send me a spray can to fix the issue. But I told 'em straight up, I ain't happy with that and I want a different solution. So I sent 'em an email explainin' that I'd have to deal with this mess after movin' abroad. And ya know what their response was? They said I couldn't file no claim. Can ya believe that?

Let me tell ya, folks, stay far away from MowersDirect. When things don't work out, that's when ya need a seller ya can trust.

I recently bought myself a triple lawn bagger for my trusty mower from MowersDirect. I thought it would be a smooth and easy process, but boy was I wrong! I went ahead and made my purchase online, but to my surprise, I didn't receive any confirmation or email about it. I was a bit puzzled, so I decided to check my bank account to see if any charges had been made. Lo and behold, there were no charges at all!

Feeling a bit concerned, I tried calling MowersDirect several times, but no one answered. It was like they were playing hide and seek with me! Frustrated and thinking that maybe I had made a mistake somewhere, I decided to give it another shot and purchased the bagger again. But guess what? The same thing happened! No confirmation, no email, absolutely nothing. At this point, I had had enough and decided to take my business elsewhere.

But oh, the drama didn't end there! A day or so later, I received a notification from my credit card company saying that I had been charged not once, not twice, but THREE times! I was furious! I tried desperately to get in touch with MowersDirect to sort out this mess, but it seemed like they were avoiding me. Finally, after what felt like an eternity, I managed to reach a person on the other end of the line. But instead of providing me with a solution, they told me that the baggers hadn't even been shipped yet and couldn't be canceled. Can you believe it?

To add insult to injury, the very same day, those baggers were magically shipped out. And now, MowersDirect has the audacity to ask for a "shipping" fee, or as another person called it, a "re-stocking" fee. Can you believe the nerve of these people? I tried to reason with them, explain my frustrations, but they simply brushed it off and put the blame on me, the customer. How dare they?

Let me tell you, dear reader, never, and I mean NEVER, should you even consider buying anything from this dreadful company called MowersDirect. They have caused me nothing but headaches, wasted time, and unnecessary charges. Spare yourself the trouble and find a more reliable and customer-friendly company to fulfill your mower needs. Trust me, you'll thank me later.

WARNING TO ALL WHO PURCHASE MOWERS ONLINE: So, I went ahead and bought one of them fancy electric start mowers from Mowers Direct online. Well, let me tell ya, it was a real disappointment right from the get-go. When the mower finally arrived at my doorstep, I noticed that the battery cover was just hangin' off like nobody's business. And to top it off, the connector for the charger was completely busted off from the battery housing. Can you believe that?

Naturally, I wasn't too thrilled about this whole situation, so I did what any sensible person would do. I took some pictures of the damage and sent 'em over to Mowers Direct. I thought, "Hey, maybe they'll understand and send me a new one, no problem." But oh boy, was I wrong. They had the audacity to tell me that I had to take it to some fancy full service dealer to get it fixed. Can you believe that? I mean, come on, I bought it from them, not from some random dealer!

So, I thought I'd give 'em another shot and asked if I could just ship it back for a replacement. But guess what? They hit me with a whopping $81 bill for the shipping both ways. Can you believe the nerve? I mean, it's not like I asked for a broken mower in the first place! And as if that wasn't enough, they had the gall to tell me that the full service dealer wouldn't even be able to look at it for a good ol' three weeks. Three weeks! By that time, winter will be knockin' on my door!

Now, here's the real kicker. I decided to check out their website, just out of curiosity, ya know? And what do I find? A whole page dedicated to the story of how this company got started. And you won't believe it, but it all began with a frustrating shopping trip to buy a mower! Can you imagine? It's like they took their own frustration and decided to pass it on to us poor customers. Ain't that just a hoot?

So, let me tell ya, folks. If you're thinkin' about buyin' a mower from Mowers Direct, you might wanna think twice. 'Cause if my experience is any indication, you'll be in for a whole heap of trouble. And trust me, you don't wanna be stuck with a broken mower and a company that couldn't care less. Save yourself the headache and find yourself a better place to spend your hard-earned cash. That's my two cents, take it or leave it.

I bought this thing from Mowers Direct, right? Let me tell ya, this mower is a real pain in the you-know-what. It's like it has a mind of its own! First off, if the temperature drops below 50 degrees, forget about it. This thing won't even start. And don't even get me started on the wheel alignment. It's all messed up! To go straight, you gotta turn the wheel to the left, like you're making a left turn or something. It's ridiculous!

So, I reached out to the folks at Mowers Direct to see if they could help me out. And you know what they did? They accused me of putting old gas in the mower! Can you believe that? Like I'm some kind of idiot who would spend $3400 on a brand new mower and then fill it up with old gas. Give me a break! They had the nerve to tell me to take it to a dealer. Yeah, right! As if I have time to wait around for weeks for some dealer to fix their mistake.

Let me tell you, this company does not stand by their products. They sold me this thing claiming it was in perfect working condition, but it's far from it. It's a piece of junk that won't even start! So, I decided to go through Paypal to see if I could get a refund. But guess what? I can only get my money back if I pay for the shipping fee. And you know what else? The seller won't even cover that! Can you believe the nerve of these people?

It's like ordering a brand new car and when it finally arrives, it won't even start. I don't know about you, but if that happened to me, I'd want my money back, no questions asked. But apparently, Mowers Direct doesn't see it that way. They just want to make a quick buck and leave you hanging with a useless mower.

So, let this be a warning to all you folks out there. Don't waste your time or money on Mowers Direct. They don't care about their customers and they certainly don't stand by their products. Save yourself the headache and find a reputable company that actually values your business. Trust me, you'll thank me later.

The shipping estimate they gave me was a total lie, man. They said it would be sent out on a certain day, but guess what? They didn't send it! So, I was like, "Nah, I'm done with this," and I cancelled my order. But then, they had the audacity to email me saying I couldn't cancel because they already sent it. Like, seriously? According to the time on that email, they hadn't even sent it yet! Talk about shady business practices.

They promised that the mower would arrive on Wednesday, but here I am on Friday afternoon, still waiting. And let me tell you, they don't even try to make things right or satisfy the customer. It's like they don't even care, man. If you can't wait around forever for your delivery, they hit you with a hefty charge for return shipping. I mean, come on! That's just not cool.

And here's the kicker, they ain't even the cheapest option out there. They try to trick you into thinking you're getting a good deal, but in reality, there are way cheaper places to buy from. You'll get your stuff just as fast and save yourself hundreds of dollars. Don't fall for their tricks, man.

If they've screwed you over too, I'm telling you, a class action lawsuit is just waiting to happen. Their customer service is straight up lousy, like the worst you can imagine. They don't care about you or your satisfaction. So, do yourself a favor and steer clear of these guys. Go find a better, cheaper place to buy from. Trust me, you'll thank me later.

So, I was on the hunt for a brand spanking new mower for a good few months, you know? And then, out of the blue, I stumbled upon Mowers Direct. They had some pretty sweet deals going on, with prices that made my wallet do a little happy dance. And to top it all off, they promised free shipping! Can't beat that, right?

Now, here's where things took a bit of a turn. I finally made up my mind and picked out a mower, but guess what? Yours truly found an even lower price somewhere else. Talk about luck, huh? So, I reached out to Mowers Direct again, all excited to take advantage of their price match guarantee. But, hold your horses, folks, because they hit me with a bombshell. They couldn't honor their own guarantee! Can you believe it? No explanation, no nothing. Just a big fat "nope."

To make matters worse, they were gonna slap an extra $350 on top of the original price for the mower if I went through them. And oh, let's not forget the cherry on top - an additional $50 for their fancy lift gate service. I mean, seriously? I thought this was supposed to be free shipping, but I guess not. And that so-called low price guarantee? Yeah, it's about as useful as a broken umbrella in a rainstorm.

So, my advice to all you fine folks reading this review is to shop around, okay? Don't fall into the trap of getting all starry-eyed over that guarantee, because trust me, it's worth diddly-squat when you find a better deal elsewhere. Save yourself the headache and find a company that actually stands by their promises. You'll thank me later.

I'm gonna try to keep this short and sweet, ya know? So, I got myself this fancy Lawn Mower from one of them big ol' stores on July 19, 2019. Gotta say, I was pretty happy with it when I first used it. But then, I ran into a bit of a pickle. Couldn't for the life of me figure out how to adjust the handlebar. Ah well, I thought, I'll deal with it come Springtime.

Then, to make matters worse, the dang drive belt gave out on me after only about 9 hours of use. Can you believe it? And since it was already late October, I just decided to put the mower away until Spring rolled around again. I called up them folks at Honda Customer Service and they told me that the handlebar ain't adjustable. Well, ain't that just peachy?

So, here's the deal. I really do like the Honda engine and them twin blades (although the service center didn't sharpen 'em 'cause I forgot to ask). And that self-propelled feature? It's a real game-changer. But let me tell ya, if Honda would just take this mower back and give me 80 percent of what I paid, I'd jump on that offer faster than a squirrel on a nut. Seriously.

Oh, and by the way, I tried to upload a photo of my receipt, but my darn computer wouldn't let me. Can you believe the nerve of that thing? Anyways, that's all I gotta say about that.

Take care,
Mike Clowery

I recently placed an order for a mower from MowersDirect, expecting it to be dispatched within 2-3 days. Initially, I received an automated email confirming my order, which was a good start. However, as the days went by, I heard nothing from them. It took some effort on our part to reach out and inquire about the status of our order, only to find out that they were waiting for a delivery. They didn't bother to inform us about the delay, so on the 7th day, we decided to give them a call and express our frustration. Surprise, surprise! They informed us that the mower was actually in stock and had already been dispatched. But here's the kicker: when we received the email from the delivery company, it turned out that they hadn't even picked up the mower for another 24 hours. So, from ordering early on a Thursday, we had to wait a whopping 11 days for the delivery to arrive.

It's quite evident that MowersDirect is not a specialized garden equipment retailer, but rather a company that simply moves boxes around. All they seem to do is order items and then send them out, and they can't even do that efficiently. It's frustrating to see them advertise items for delivery when they don't actually have them in stock. It's like false advertising, you know? To make matters worse, despite checking online before placing my order, I have now discovered that the same mower is available elsewhere for £30 cheaper. I don't mind paying a bit more for a good and efficient service, but this experience was far from satisfactory. The blame lies solely with MowersDirect, not the delivery company.

Overall, my experience with MowersDirect has been disappointing. Their lack of communication and inefficiency in handling orders is a major letdown. It's clear that they prioritize moving boxes over providing a quality service to their customers. I would advise others to be cautious when considering purchasing from MowersDirect, as there are likely better options available elsewhere.

I had made up my mind to get myself a Honda HRX mower to replace the sturdy model that I adored and had passed down to my son. Unfortunately, the local stores didn't carry it, so I decided to give MowersDirect a call. I spoke to a salesperson who assured me that they had the mower in stock and even mentioned that I could return it if there were any issues. Feeling reassured, I went ahead and placed my order online.

But then, my wife chimed in with a concern. She asked about the reviews of MowersDirect, and my heart sank as I saw a measly 1.6 stars. Panic started to set in, and I found myself praying for a positive outcome.

When the package arrived, I cautiously inspected it. It appeared to be a brand new model, neatly packed and all. However, I couldn't help but notice that the tape on the bottom of the box was peeling off, which made me question the overall quality. Despite my reservations, I proceeded to add the oil and fresh gas, turned on the fuel line, and began pulling the starter cord. And I kept pulling. And pulling. To my dismay, nothing happened.

My confidence quickly evaporated as I watched my grass grow taller by the day. Frustrated, I reached out to MowersDirect for assistance. To my surprise, they informed me that since I had already added fuel, I was now stuck with the non-functioning mower. They advised me to contact Honda directly.

Now, my supposedly brand new mower, which hasn't even started once, is sitting in a repair shop. I can't help but kick myself for not doing more research on MowersDirect before making my purchase. If I had known better, I would have definitely avoided buying from them. It seems like they're content with having taken my hard-earned $1000 and leaving me to deal with all the hassle. It's a painful lesson learned, that's for sure.

I recently made a purchase from MowersDirect, specifically the husqvarna hu800awdx bbc push mower, which was supposed to be the best one they had. However, when it arrived, I noticed that the height adjusters were bent. As someone who runs a business involving mowers, I was really looking forward to trying out this new mower. I immediately contacted their customer service, and I must say, the lady I spoke to was very nice and direct. She seemed great.

After explaining the issue, I was transferred to a "mower specialist" who assured me that they would take care of it. I received an email about half a week later, stating that they had finally placed the order for the replacement parts. This surprised me because they had initially told me that they had already ordered it about four days prior. I decided to inquire about the estimated delivery time, and the specialist informed me that it would take "5 to 7 days." Naturally, I asked him to clarify from which day the count would begin. He then mentioned that it would start from Friday. I thought to myself, "Okay, whatever, 5 to 7 days."

To my dismay, I received another email stating that it would actually take 7 to 10 days for the parts to arrive. Apparently, this timeframe only includes business days, but I will have to wait until Tuesday, which will be the 10th business day, to see if they keep their word. Dealing with MowersDirect has been an absolute nightmare, and I had expected much better service from a supposedly professional business. Especially considering the fact that I spent around $750 on their products, I feel like they have treated me pretty poorly. They keep pushing back the delivery date, yet they continue to apologize. If they were truly sorry, they would have sent the replacement parts via priority mail, instead of making me wait for 10 business days.