Mr Porter
Reviews and Complaints

COOL SITE
VERY PROFESSIONALE PACKAGE
FAST DELIVERY
FEW DISCOUNTS
I buyed a piar of chelsea boots and all runs good
Fast delivery
Fantastic packages
Everything great at all

Gorgeous, classic Scottish hard to find items for men and women. Reasonable prices. Very helpful staff, pick a woman to help you. A great experience dont miss it.

I am in South Africa and I have never ever had an issue with Mr Porter. They keep exceeding my expectations. The ratings in here are definitely not a true reflection of the [protected]@ Mr Porter. The only downside is that I am unable to trust any other online seller. Mr porter set the bar much higher.

Despite the negative comments about this website, I decided to order from them anyways. Of cos, I was skeptical. I asked myself,"Is this a good idea?" Oh well... let's take the risk!

Guess what - the customer service was good (there were a few emails exchange between me and them re my order and they came back to me with fast response) and delivery was smooth. Dispatched on Monday and received the item on Wednesday (from UK to Singapore). Packing was nicely done and item is in good condition. Hope my bf loves his birthday present.

Well, now I know where to get a gift for V Day! Xx

! Attention Organised theft!
Mafia method
I'm used to buying on the internet, and here I'm shocked by the methods.
I don't usually leave reviews but if I do it's to prevent this scam from continuing.
If you want your money stolen, it's theirs!
Order of more than 1100?.
I take the pair of balenciaga to their Parisian shop and ask them why I usually wear a size 42 and it's too big... they tell me clearly that it's a counterfeit.
So I call MrPorter and they tell me to send the pair back so they can send me a pair in 41. And then to go back to the shop to have them checked if I don't trust them.
From there I send them back, following their procedure (I insist), and as if by the greatest of luck, they tell me after 3 weeks that they have received an empty parcel (obviously I am not the only one to have this misadventure).
Now MrPorter is blaming everything on the UPS carrier.
They pretend not to understand and send back the same emails.
They are obviously used to doing this.
They have never tried to find a solution.
As I said, I followed the procedure to the letter, by handing over the parcel to the relay point and it was indeed the person from the relay point who sealed the parcel.
I should have known right away when the Balenciaga salesman drew my attention to the fact that the goods were fake...
Now the parcel was supposedly received empty, a method to make the fact that they sold counterfeit goods disappear.
The seller knew this site and gave me a big smile and told me to file a complaint immediately!

NEVER ORDER FROM THIS SITE MRPORTER or YOOX NET-A-PORTER GROUP.
It's the same group, and if you look hard enough, they don't have any premises, they're a ghost company with a screen so they don't get caught.! Attention Vol en bande?! Attention Vol en bande organis?e!
J'ai l'habitude d'acheter sur internet, et l? pour le coup je suis choqu? par les m?thodes.
J'ai pas pour habitude de laisser des avis mais si je le fait c'est pour ?viter que cette escroquerie persiste. Nous sommes sur des m?thodes de la mafia.
Si vous voulez vous faire voler votre argent, c'est chez eux!
Commande de plus de 1100?.
J'emm?ne la paire de balenciaga sur le magasin parisien de chez balenciaga et leur demande pourquoi habituellement le 42 me va et l? elle est trop grande?ils me r?pondent clairement qu'il s'agit de CONTREFA?ON.
J'appelle donc MrPorter, qui me dit de renvoyer la paire pour que l'on me renvoie une paire en 41. Et apr?s de retourner dans le magasin pour les faire v?rifier si toutefois je n'ai pas confiance.
De l? je les renvoie en suivant scrupuleusement leur proc?dure (j'insiste), et comme par les plus grands des hasards, ils me disent au bout de 3 semaines qu'ils ont re?u un colis vide.(Visiblement je ne suis pas le seul ? conna?tre cette m?saventure).
Maintenant, MrPorter se d?charge de tout en remettant la faute sur le transporteur UPS.
Ils font semblant de ne pas comprendre et renvoie les m?mes mails.
Ils ont visiblement l'habitude de proc?der ainsi.
Ils n'ont jamais cherch? ? trouver une solution.
Comme j'ai dit, j'ai pourtant suivi la proc?dure ? la lettre, en remettant le colis au point relais et c'est bien l? personne du point relais qui a scell? le colis.
J'aurais du tout de suite me douter lorsque le vendeur de chez Balenciaga ? attirer mon attention sur le fait qu'il s'agissait de fausse marchandise?
Maintenant soit disant le colis a ?t? re?u vide, m?thode pour faire dispara?tre le faite qu'ils ai vendu de la contrefa?on.
Le vendeur connaissait d'ailleurs ce site et m'a fait un grand sourire en me disant de porter plainte imm?diatement!

NE COMMANDEZ JAMAIS SUR CE SITE MRPORTER ou YOOX NET-A-PORTER GROUP.
C'est le m?me groupe, et en cherchant un peu, ils n'ont pas de locaux, soci?t? fant?me avec utilisation ?cran pour ne pas se faire rattraper.
?-

My experience with Mr Porter was absolutely terrible. I ordered some items online and was expecting them to be delivered to my flat. However, DHL delivered the package to a communal area without ringing the bell. I was extremely disappointed and frustrated with this service.

When I called Mr Porter to inquire about the delivery, I spoke with a lady named Kenisha who was very patronizing and condescending. She told me that I had ticked a box for no signature, which was completely untrue. I had actually chosen the 'go green carbon friendly plain packaging' option, which is a more environmentally friendly option. It is outrageous that I was penalized for choosing this option.

I was told that it would take 3-6 weeks to investigate the issue, which is completely unacceptable. I am now considering taking legal action against Mr Porter and lodging a complaint with my bank for fraudulent transaction.

Overall, I am extremely disappointed with my experience with Mr Porter and will never be using their services again. I would not recommend this company to anyone.

Mr Porter is a very disappointing place to shop. I have had a multitude of issues with orders being cancelled without any explanation given. They always try to put the blame on my bank, but I know for certain that the problems are on their end. I have used four different cards, and each time my order has been cancelled without warning. Even when I used Apple Pay, they held the payment on my card and tried to insist that my order had not been placed on their end. It was only after I contacted their support team and pushed for answers that they finally admitted that it was a technical error on their part. They told me to wait a few days, but during that time all the items in my cart had sold out. I would honestly rather throw myself in front of a moving car than try to buy anything from this site again.

So, I bought a couple of shirts from Mr. Porter and my excitement was sky-high until I finally received the package today. And guess what? They messed up my order. Instead of getting two different shirts, I got the same one twice! Can't believe it, mate. Anyways, I immediately contacted their customer service, and a representative told me that I ordered the same shirt twice! What?! I mean, how could I order the same shirt twice, right? I had to email her a screenshot of the app as well as the invoice number to prove that I was not at fault. Finally, she realized her mistake and told me to return the shirt, wait for a refund and buy the shirt that I originally ordered. Shocking, innit?

But wait, there's more! I then asked to talk to a manager, thinking maybe they can help me out. But that was a terrible idea, my friend. The manager was just as unhelpful as the representative. They disputed with me and told me that the shirt was sold out and I should just return it and wait for a refund. Are you kidding me? How can they sell something they don't even have?! This experience was just ridiculous.

I want to say that I will never shop here again, but that would be unfair to the other shoppers. However, I do recommend that you be careful when shopping here. There are other websites, like End Clothing, Saks 5th Ave, and Ssense that offer the same items without the sketchiness. Keep this in mind, folks - buyer beware.

Let me tell you something about Mr. Porter. This online shop is not just about the fancy website, those neat packages and the quick delivery. Now, don't get me wrong, they do sell premium brands, which can have some quality issues from time to time, but that's not the problem here. The problem with Mr. Porter is that they really don't care about their customers. Let me give you an example: I had a really bad experience with them and I'm pretty sure I'm not the only one. See, I normally don't write reviews, but this time I couldn't help it. I really had to share my thoughts about this store. They deserve no more than one star from me.

And oh, let me greet Marta from the customer service department. She was not helpful at all! And don't even get me started on how they answer the phone. I mean, it's not rocket science to be polite and friendly, right? Even the tax office staff is friendlier during the declaration period.

Ultimately, it all boils down to customer service. And Mr. Porter has failed in that aspect. It's a shame really, because I was a potential loyal customer. But hey, I guess they don't need me anyway.

I recently made a purchase on Mr Porter's website while I was in Australia. I was really excited to receive my new pair of Common Project sneakers, but unfortunately, they were too small for me. I decided to return them and try to swap them over for a larger size. I called their customer service line and spoke to a representative who told me that I would have to repurchase the sneakers and then they would refund my money for the original purchase.

I was a bit hesitant about this process, especially since I was going to be heading back to the US soon and wasn't sure if the sneakers would arrive in time. I asked the representative if it would be better to wait until I was back in the US to repurchase them, and they advised me to do so just to be safe.

When I got back to the US, I went to repurchase the sneakers, but I was shocked to see that the price had gone up to $480 US. I was really disappointed because I had originally paid $300 US for them. I called customer service again and asked if they could match the original price, but they refused.

I explained to them that I was just following the advice of their representative, but they still wouldn't budge. I was really frustrated with their customer service and felt like they didn't care about their customers at all.

Overall, I would not recommend shopping with Mr Porter. Their customer service is terrible and they don't seem to care about their customers. If you do decide to shop with them, be prepared to shop at your own risk. This company is a disgrace and I would not trust them with my money again.

Me been shopping at Mr. Porter for a long time now and me have to say that me feel like they not what they used to be. They be selling too much casual clothes now which be way too expensive. They be trying to sell designer T-shirts for like $300-$500 and that be way too much for just some cotton shirt made in China. They used to have some good stuff that was worth the price, but now it just be overpriced clothes with fancy labels that be made in countries like Portugal, Romania and China.

They used to be the place where me could find cool brands from Europe that nobody knew about, but now it be all LVMG brands. That stuff be overpriced crap that you can find at outlet stores for like 60% off at the end of the season. Me not happy with that.

Another thing that be really misleading about Mr. Porter be that they lie about where the clothes be made. Me bought some Falke underwear and they said it be made in Germany, but when me got it, the label said it be made in Portugal. Me had that happen to me a lot and me not happy with that at all. And when they say 'imported' that just be a fancy way to say it be made in China, which me not happy about at all.

Overall, me not really a fan of Mr. Porter anymore. Me feel like they not really giving good value for money and that they be trying to sell stuff for way too much. Me not sure if me be shopping there again anytime soon.

I gotta say, I had a pretty rough experience with Mr Porter. I was really excited to order a pair of RL sneakers from them, but unfortunately, it didn't go as planned. I tried to order them three times, and each time, they sent me the wrong size! Can you believe it? And to make matters worse, the paperwork said that they were the right size that I ordered. What a mess.

After the second return, I was told that I couldn't make another exchange, so I had to place a new order. But guess what? The third shipment arrived, and it was still the wrong size! Now I have two pairs of sneakers that don't fit me, and I can't return them. Ugh.

I've called customer service 14 times, and most of the time, I get connected to overseas call centers where the reps just read from a script and don't actually answer my questions. And when I've sent emails, I've only gotten generic responses that don't address my concerns. I've been trying to get a supervisor to contact me, but no luck so far. And I've been trying to find a phone number or contact for a USA-based office, but it seems like it doesn't exist.

Overall, this has been the worst experience. I'm so disappointed that I won't be shopping with Mr Porter again.

I've been a loyal customer of Mr. Porter since the very beginning. However, I must say that I'm quite disappointed with the direction in which the website is now heading. The once illustrious industry leader seems to have lost its spark, and I'm now finding better deals and a wider range of brands on rival websites such as SSENSE, Matches and Barney's.

Mr. Porter was once a treasure trove of great fashion brands, but now, many of those brands are no longer stocked. This has made the website's curation somewhat boring lately. I used to love the fact that Mr. Porter had deep discounts during their sales, which made up for their somewhat inflated prices. However, these days, their sales fall far behind those of Barney's. I recently purchased only one shirt from the current sale, which is at a markdown of 70% (US site). This is quite a contrast from the days when I would easily purchase over ten items (coats, suits included) from Mr. Porter.

Another issue that I'm facing with Mr. Porter these days is the lack of product information. The uniformly excellent standards that Mr. Porter was known for now seem to be a thing of the past. Product measurements are not mentioned frequently enough, and I'm often left second-guessing my purchases.

However, one area where Mr. Porter still excels is in their customer service. The UK site, in particular, does a great job of customer service, and their shipping is faster than most of their rivals. Overall, while I'm sad to say that Mr. Porter has deteriorated in many ways, I still think that, with some effort from the owners, it can come back to its former glory days. It's no secret that the departure of Natalie Massenet marked the beginning of this decline, but I hold out hope that Mr. Porter can regain its stature as an industry leader.

I ordered a gift for my husband from Mr Porter on December 9th. The website said that it would take two days for the warehouse to get the gift from Italy and then it would be sent directly to my home. I was told that I would receive an email once the gift was on its way, but I never received anything! I called the customer service number several times to check on the status of my order, but I got different answers every time. One customer service representative even promised that my gift would arrive in time for Christmas, but that was a total LIE! Another time I was on hold for 25 minutes and then suddenly transferred to an overseas representative who could hardly speak English and eventually hung up on me! Just yesterday I called again to ask about my order, but they said that their computer system was down and they couldn't look into my order. They promised to call me back as soon as the computer system was working again, but they never did! Instead, they sent me an email saying that they couldn't help me with my order and thanked me for my EMAIL?! These guys are too scared to even call you back! It's too bad because now I don't have a gift for my husband this Christmas! Can someone please explain why other sites like ASOS can ship goods from Europe in just two days but Mr Porter can't? Apparently, they say their shipments get "stuck" in customs for weeks during the holiday season! I'm done with Mr Porter and I hope they go bankrupt soon!

Icy review of Mr Porter, I ain't too impressed y'all. I put in an order for Christmas but to my dismay, it never arrived. I had to pick up the phone and call them to ask what's up. They told me they had the wrong zip code - smh, come on now - but promised to fix it up, swear down. I called again, and what do I hear? That my order was cancelled, like what? They told me to put in a new one, so I did. But guess what? The shoe size I wanted was gone and there was nada they could do about it. Like seriously, what kind of customer service is that? It's a big oopsie that they couldn't sort out my order, and if they're gonna mess up like this, then they need to step up their game, for real.

This company called Mr Porter is something else. I gotta say, I never write these types of things but this experience really made me want to share my thoughts. They have to be the worst company I've ever dealt with in my life. The customer service? Don't even bother. It's so bad that you might as well not even try to get in contact with anyone. I'm talking waiting for more than 2 hours on the phone line just to get an answer - and that's because I had Premier Service! And don't even think about sending an email because it takes a whole week just to get a response. Even then, they just turn up out of nowhere to collect a return. Terrible, terrible, terrible!

I mean, the items are alright I guess but with service like this, it's just not worth it. It's really disappointing because I buy a lot of designer items online, so I was hoping to add Mr Porter to my go-to list. But nope, not anymore. And trust me, I'm telling all my friends to stay far away from this company. Just not worth the hassle.

I gotta say, my experience ordering from Mr Porter was a bit of a headache. I had to try and try again to get my order delivered all the way to Russia. Usually, I had it delivered to my work without any problems. But this year, all of a sudden, I started having problems with Italian customs.

So I reached out to the customer service team at Mr Porter and gave them all the info they needed to help me out. But it took them over two whole weeks to get back to me. And even then, it seemed like they didn't really do anything to help.

When I checked with DHL, they told me that they never got any updates from Mr Porter about my shipment. What a pain!

It seems like Mr Porter hires some outside transport company to deal with deliveries, but they don't actually do anything to solve any problems that might come up. Let's hope they can improve this process in the future!

Been using Mr. Porter for years now and most times it went pretty smoothly until lately. Just recently placed a huge order and imagine my dismay when a week has passed and my order has not even been processed yet. Not one to just sit back and wait, I reached out to their customer service only to be told that due to the high number of sales they've been receiving, they have no idea when my order would be able to be sent out.

Of course, I didn't just take their word for it so I went to check out other business review websites and was shocked to see that over 300 customers had the same complaint as me. How could that be enough justification for them to just shrug it off like it's no big deal? So I tried contacting them once again but to no avail. They just reiterated their previous explanation and didn't even offer any sort of compensation or any form of gesture for the delay.

It's just so disappointing how it seems they don't care about their customers anymore. With the way they have been handling things lately, it's as if they're just after the profits and don't care about the satisfaction of their customers. The Mr. Porter I've come to know and love seems to be gone now.

So, I wanted to share my experience with Mr Porter. I recently purchased a Brioni shirt from their website, and boy was I excited to receive it. However, when it arrived, I was disappointed to find out that they sent me a second-hand shirt that was all wrinkled up and wrapped in some black paper. I mean, seriously? If I wanted a second-hand shirt, I would have just gone to a thrift store.

But wait, there's more! The site said that delivery was free, right? Well, imagine my surprise when DHL showed up at my doorstep and charged me an extra ?22 for delivery. What a scam!

I contacted Mr Porter about this issue, and to their credit, they immediately admitted that they messed up. However, the solutions they offered were quite unimpressive. They said that I could either return the shirt and get a refund, but I would have to lose ?60 due to customs taxes and the additional shipping fee, or I could accept 10% compensation, which only amounted to ?39.58.

I don't know about you, but I think that's a pretty low-ball offer for a secondhand shirt that was falsely advertised as new. All in all, I can't recommend Mr Porter to anyone looking for an honest online shopping experience. This is a fraudulent (albeit effective) way to sell secondhand clothes, and it's not fair to the customers who are expecting something new and in great condition. So, don't waste your time or money on Mr Porter.

i recently had a really bad experience with mrporter.com. i ordered a special gift for a friend and when i received it, i found out that it wasn't the right item. it was actually a cheaper version of what i had bought. i was really disappointed with the quality of their service. when i contacted customer service about the issue, i didn't get much help. they told me that i could return the item if i didn't use it, but didn't really offer any other solutions. they didn't seem to care about why they sent me the wrong item. i even offered to pay the difference to get the right item, but they didn't want to help me out.

i think it's really important for companies to take responsibility for their mistakes and try to make things right for their customers. i didn't feel like mrporter.com did that for me. i was left with a useless item that i didn't want and i had to go out and find another gift at the last minute. it was really frustrating and i don't think i'll be shopping with them again.

overall, i think mrporter.com really dropped the ball on this one. their customer service wasn't helpful and they didn't make any effort to fix the mistake they made. i would definitely recommend shopping elsewhere if you want to avoid these kinds of issues. it's just not worth it to deal with the hassle and frustration of dealing with a company that doesn't care about their customers.

So, I was trying to order some fancy cufflinks from Mr Porter and I was pretty excited when I got the confirmation email saying they had been sent to Brooklyn, NY. However, when I double checked my order, I realized that I had put in the correct address for upstate and there was no way I made a mistake. I was so frustrated! I decided to email Mr Porter with some screenshots of both addresses to show them that this was not my mistake.

But guess what happened next? After OVER A WEEK of waiting, I finally got an email back from them, but it was addressed to someone else! Can you believe it? They were talking about somebody named Mr. Stack who was having trouble with his sweater. I mean, I'm sorry for Mr. Stack, but what about MY cufflinks?

Honestly, I am not very hopeful that this will get resolved anytime soon. In fact, I am already considering calling my credit card company to dispute the charge. It's just so frustrating to have to deal with all of this when I was really looking forward to getting my hands on those cufflinks.

Overall, I have to say that my experience with Mr Porter has definitely left something to be desired. The fact that it took them so long to respond to my email, and then they didn't even address my specific issue, is really disappointing. I would caution anyone thinking about ordering from them to really double check all of their information and be prepared for some potential hiccups along the way.

I placed an order on mrporter.com for some items totalling about ?650. I was excited to receive my package but unfortunately their delivery partners, DHL, failed to show up. I reached out to DHL and they admitted that their driver wasn't even in the area at the time of delivery.
I was quite upset as I had plans to take these clothes with me for my upcoming holiday. I contacted Mr Porter customer service and they told me that the only solution was to purchase another set of clothes worth ?650 and have them delivered on their premium delivery service. They assured me that they would recall the first order and refund me the initial amount of ?650. However, it's been nearly two months since I have done this transaction and I am still awaiting my refund!
In my attempts to reclaim my money, Mr Porter has been obstinate by stating that DHL has lost the original package, and that they are not responsible for the actions of their delivery partners. I am utterly appalled at their level of service, and have increasingly become dissatisfied with the entire transaction.
I must say that I advise any person to refrain from buying from this corrupt and disgraceful company. It is not worth the risk!

So, I had a chance to try out Mr Porter (mrporter.com) and I gotta say, it's not the best experience I've ever had. I specifically used their furniture shifting division, and to be honest, it was a total flop.

The thing is, they outsource their work to the cheapest companies out there with no regard for professionalism or experience. It's like they have some kind of deal with these low-cost cheapsters, because there's no way that they've been chosen for any other reason than to cut cost.

One of these low-cost service companies was tasked with shifting my furniture and they were so unprofessional it was ridiculous. I complained to the managers, but no real action was taken. To show how bad it was, I even have some voice recordings of the people who shifted my furniture that I'm willing to share with the higher-ups.

Honestly, I don't recommend using their furniture shifting service. It's a total flop model that will only give you headaches.

I hope this review helps, and that Mr Porter takes some steps to improve their services. Maybe they can start by getting rid of their shady outsourcing practices.

So, I was thinking about checkin' out some new shoes for myself and, after doin' some research, I decided to give Mr Porter a try. I ordered two pairs of shoes, on two separate occasions. The first order went through without any problem and I received my shoes in a timely manner. However, the second order was a bit of a mess. I waited and waited for the shoes to come, but they never did.

After a few days, I decided to reach out to customer service to see what was going on. Turns out, there was some sort of "verification error" in their system. Apparently, they needed me to verify my account before they could send me the shoes. But, here's the thing, I never received any sort of notification or email telling me to do so.

To make things worse, I found out that my second purchase had been cancelled without me even knowin' about it. I was pretty frustrated by this point. When I called customer service, they couldn't help me with the original purchase and said that I had to go back to the website and buy the shoes again. But, get this, the shoes were on sale when I initially purchased them. Now, the sale was over and my size was no longer available.

Overall, I was not impressed with my shopping experience at Mr Porter. It's a shame because I was really lookin' forward to my new shoes. But, unfortunately, I won't be comin' back here anytime soon.