Mr Porter
reviews and complaints

Shopping at Mr Porter has been a mixed experience for many customers. While some appreciate the wide selection of designer brands and the ease of shopping online, others have faced challenges with customer service and product quality. Issues such as delayed deliveries, missing items, and poor handling of refunds have left some customers frustrated. It's important to weigh the pros and cons before making a purchase at Mr Porter.

COOL SITE
VERY PROFESSIONALE PACKAGE
FAST DELIVERY
FEW DISCOUNTS
I buyed a piar of chelsea boots and all runs good
Fast delivery
Fantastic packages
Everything great at all

Gorgeous, classic Scottish hard to find items for men and women. Reasonable prices. Very helpful staff, pick a woman to help you. A great experience dont miss it.

I am in South Africa and I have never ever had an issue with Mr Porter. They keep exceeding my expectations. The ratings in here are definitely not a true reflection of the [protected]@ Mr Porter. The only downside is that I am unable to trust any other online seller. Mr porter set the bar much higher.

Despite the negative comments about this website, I decided to order from them anyways. Of cos, I was skeptical. I asked myself,"Is this a good idea?" Oh well... let's take the risk!

Guess what - the customer service was good (there were a few emails exchange between me and them re my order and they came back to me with fast response) and delivery was smooth. Dispatched on Monday and received the item on Wednesday (from UK to Singapore). Packing was nicely done and item is in good condition. Hope my bf loves his birthday present.

Well, now I know where to get a gift for V Day! Xx

I recently made a purchase from MR PORTER, an online retailer that offers a variety of high-end fashion items. I was excited to receive my black cotton Smedley polo neck, which I had ordered in November 2022 for a price of ?180. However, my excitement quickly turned to disappointment when I realized that they had sent me the wrong size.

I had ordered a size L, but they had sent me a size XL instead. I was initially confused because the MR PORTER tag on the garment stated that it was a size L. However, when I checked the actual Smedley tag, I saw that it was indeed a size XL. I decided to wear the garment anyway, but it was clear that it was not my size.

After contacting MR PORTER about the issue, they eventually accepted responsibility for the incorrect labeling and asked me to return the item. They promised to send me the correct size L that I had originally ordered.

Yesterday, I received the replacement garment. However, I was extremely disappointed to find that it was not new. It was not in the usual protective sleeve, and there were no tags on the garment. It was quite obvious that it had been worn before, as there were hairs on it. It's possible that it had been used in a photo shoot, but that's beside the point. I had ordered and paid for a new John Smedley garment, and after they made a mistake with my first order, I expected to receive a brand new item.

I am absolutely disgusted with MR PORTER for sending me a used piece of clothing. It's unacceptable for a company to treat its customers this way. It's clear that the person in charge has no values, and this attitude has rubbed off on the staff. As the saying goes, a fish stinks from the head, and it's clear from the reviews that this company is not well run. There are complaint after complaint, and it's clear that they don't care about their customers.

I recently received my delivery from Mr Porter and I must say, I was quite disappointed with the quality of the items I received. As someone who owns a lot of Essentials items, I can confidently say that the items I received were counterfeit. The stitching was absolutely terrible, with loose threads all over the garments. The material was also very thin and not at all what I was expecting. To make matters worse, the tags on the items said they were made in China, whereas all of my other Essential items have been made in Vietnam.

I was shocked to see such poor quality items from a supposedly reputable brand like Mr Porter. I have seen my fair share of bad counterfeits, but this was by far the worst I have ever seen. I immediately requested a refund, but unfortunately, I have not received it yet. I have spent hours trying to sort out the issue with the customer care team, but to no avail.

To make matters worse, their email address was "too full," so every time I tried to send an email, it would bounce back. I had no choice but to spend hours on the phone trying to get in touch with someone. Now, I have been told that I need to return the items myself, which I find absolutely appalling. This was their mistake, and they should be the ones to rectify it. I should not have to go out of my way to fix their mistake.

All I want is my money back immediately. I hope that Mr Porter can rectify this situation and make things right. As a loyal customer, I expect better from them.

So, I was browsing the Mr Porter website during their sale and decided to purchase two items. One of the items was supposed to have an additional 20% off at checkout, but unfortunately, the promo code didn't apply automatically due to some technical issues on their website. I contacted their customer service via chat, and they were quick to respond and offered to adjust the price once the order was dispatched.

However, it has been a month now, and they still haven't managed to adjust the price. I have been on the phone twice, wrote about 8 emails with different agents, and even contacted their [protected]@ email address voluntarily. I provided proof in the form of screenshots, but all I got were confused standard replies.

Their replies were all over the place, from offering to give me the discount but making the item final sale, to saying that the item was no longer available, to outright saying that they couldn't give me the discount. It has been frustrating and time-consuming to explain their mistake to them, but it seems like it won't help.

I'm glad that I used a payment provider and opened a case with them. As a longtime Mr Porter customer, this experience has left a bad taste in my mouth, and I don't think I'll be buying from them again. It's a shame because I've always enjoyed their selection and customer service, but this experience has been too much.

So, I gotta say, I'm pretty disappointed with Mr Porter. I've been a loyal customer since 2016, but after my recent experience, I don't think I'll be shopping with them again.

Here's what happened. I ordered a pair of Officine Creative Bullet Suede Desert Boots in Tan, size EU 46, with product code [protected] 7. I bought them in the summer, but didn't actually wear them until a few weeks ago, since they're autumn shoes. When I finally put them on, I noticed that the seams inside one of the shoes were really uneven, which made it really uncomfortable to wear.

I reached out to Mr Porter by email to see if I could return them, but they kept telling me it was wear and tear, even though I hadn't even worn them that much. Finally, I called them up and explained the situation, and they agreed to give me a refund. They even sent me a return slip, even though it was outside the return period.

But then things started to go downhill. I didn't hear anything from Mr Porter for a while, so I reached out to their Client Care Team. They just kept giving me the runaround, and I wasn't getting any closer to a solution. I asked to speak with a manager, but they wouldn't put me through to one. Instead, they said the manager would call me back, but that call never came.

Finally, I got fed up and just asked for my shoes back. They sent them back to me without any communication, which I thought was pretty rude. And now I'm stuck with a faulty pair of shoes that I never should have received in the first place.

All in all, I'm really disappointed with Mr Porter. They used to be one of my go-to online retailers, but after this experience, I don't think I'll be shopping with them again. It's a shame, because I really liked their selection and their customer service used to be great. But if this is how they treat their customers now, I don't think it's worth it.

Mr Porter (mrporter.com) has the worst customer service I have ever experienced. I ordered three pairs of footwear from them and received them quickly with no issues. However, upon trying them on, I realized that two of the items were not to my liking and registered a return for them online. After trying the third item on a couple more times, I also decided that I didn't like the fit of these either. I placed all three items in the same box they were received in, along with the paper returns form, clearly indicating that all three items were being returned for a refund. I then arranged for DHL to collect the package from my home address, which was picked up that same day and sent back to Mr Porter.

The issues began when I received an email saying that the returned goods had been received, and I was subsequently issued a refund. However, when I checked the details, I had only received a refund for two items. I tried to contact the customer help team on the phone, but to no avail, so I sent them a message on Twitter. Their response was not helpful, and they accused me of only returning two items when I had clearly returned all three. This was a complete and utter lie by someone at Mr Porter.

I explained what had happened and asked how it was not possible to clarify what had been returned simply by correlating what was in the box with the paper return form and the relevant order number. They apologized for any confusion and inconvenience and said they would look into the issue, hopefully resolving the problem and issuing a refund within 48 hours. However, it has been several days, and I am still awaiting a response from this terrible company.

Despite numerous messages and phone calls to the supposed customer service team, they are still telling me it is under investigation. I am extremely frustrated with their lack of help and the fact that I am still in this position despite all three goods being returned to them on Saturday. I have now had to take the matter up with Trading Standards and am also in the process of logging it as a crime (theft).

If you take the time to read other reviews, you will clearly see that this is not the first time Mr Porter has done something like this. I urge you to buy from other honest, trustworthy, and reliable retailers instead.

Attention to all online shoppers! Beware of Mr Porter!

I have been an avid online shopper for years, but my experience with Mr Porter has left me shocked and disappointed. I rarely leave reviews, but I feel it is my duty to warn others about this scam.

I placed an order for a pair of Balenciaga shoes worth over 1100 euros. When I received the shoes, I noticed that they were too big for me. I took them to the Balenciaga store in Paris, and they informed me that the shoes were counterfeit.

I immediately contacted Mr Porter, and they instructed me to return the shoes so they could send me a new pair in a smaller size. They also advised me to have the shoes checked at the Balenciaga store if I had any doubts.

I followed their instructions carefully and returned the shoes. However, after three weeks, Mr Porter informed me that they had received an empty parcel. I was not the only one to have this experience, as I later found out.

Mr Porter blamed the UPS carrier for the missing shoes, but I followed their procedure and handed over the parcel to the relay point. The person at the relay point sealed the parcel, so I know that I did everything correctly.

It is clear that Mr Porter is used to dealing with such situations, as they did not try to find a solution. They simply sent back the same emails, pretending not to understand the problem.

I should have known that something was wrong when the Balenciaga salesman drew my attention to the fact that the shoes were fake. Now, Mr Porter is trying to make the fact that they sold counterfeit goods disappear by claiming that the parcel was received empty.

I urge everyone to stay away from Mr Porter and YOOX NET-A-PORTER GROUP. They are a ghost company with no premises, and they are clearly involved in organised theft. The seller at Balenciaga even knew about this site and advised me to file a complaint immediately.

In conclusion, I would advise all online shoppers to be careful and do their research before making any purchases. Don't fall victim to scams like Mr Porter.

Mr Porter is a very disappointing place to shop. I have had a multitude of issues with orders being cancelled without any explanation given. They always try to put the blame on my bank, but I know for certain that the problems are on their end. I have used four different cards, and each time my order has been cancelled without warning. Even when I used Apple Pay, they held the payment on my card and tried to insist that my order had not been placed on their end. It was only after I contacted their support team and pushed for answers that they finally admitted that it was a technical error on their part. They told me to wait a few days, but during that time all the items in my cart had sold out. I would honestly rather throw myself in front of a moving car than try to buy anything from this site again.

So, I bought a couple of shirts from Mr. Porter and my excitement was sky-high until I finally received the package today. And guess what? They messed up my order. Instead of getting two different shirts, I got the same one twice! Can't believe it, mate. Anyways, I immediately contacted their customer service, and a representative told me that I ordered the same shirt twice! What?! I mean, how could I order the same shirt twice, right? I had to email her a screenshot of the app as well as the invoice number to prove that I was not at fault. Finally, she realized her mistake and told me to return the shirt, wait for a refund and buy the shirt that I originally ordered. Shocking, innit?

But wait, there's more! I then asked to talk to a manager, thinking maybe they can help me out. But that was a terrible idea, my friend. The manager was just as unhelpful as the representative. They disputed with me and told me that the shirt was sold out and I should just return it and wait for a refund. Are you kidding me? How can they sell something they don't even have?! This experience was just ridiculous.

I want to say that I will never shop here again, but that would be unfair to the other shoppers. However, I do recommend that you be careful when shopping here. There are other websites, like End Clothing, Saks 5th Ave, and Ssense that offer the same items without the sketchiness. Keep this in mind, folks - buyer beware.

Let me tell you something about Mr. Porter. This online shop is not just about the fancy website, those neat packages and the quick delivery. Now, don't get me wrong, they do sell premium brands, which can have some quality issues from time to time, but that's not the problem here. The problem with Mr. Porter is that they really don't care about their customers. Let me give you an example: I had a really bad experience with them and I'm pretty sure I'm not the only one. See, I normally don't write reviews, but this time I couldn't help it. I really had to share my thoughts about this store. They deserve no more than one star from me.

And oh, let me greet Marta from the customer service department. She was not helpful at all! And don't even get me started on how they answer the phone. I mean, it's not rocket science to be polite and friendly, right? Even the tax office staff is friendlier during the declaration period.

Ultimately, it all boils down to customer service. And Mr. Porter has failed in that aspect. It's a shame really, because I was a potential loyal customer. But hey, I guess they don't need me anyway.

Me been shopping at Mr. Porter for a long time now and me have to say that me feel like they not what they used to be. They be selling too much casual clothes now which be way too expensive. They be trying to sell designer T-shirts for like $300-$500 and that be way too much for just some cotton shirt made in China. They used to have some good stuff that was worth the price, but now it just be overpriced clothes with fancy labels that be made in countries like Portugal, Romania and China.

They used to be the place where me could find cool brands from Europe that nobody knew about, but now it be all LVMG brands. That stuff be overpriced crap that you can find at outlet stores for like 60% off at the end of the season. Me not happy with that.

Another thing that be really misleading about Mr. Porter be that they lie about where the clothes be made. Me bought some Falke underwear and they said it be made in Germany, but when me got it, the label said it be made in Portugal. Me had that happen to me a lot and me not happy with that at all. And when they say 'imported' that just be a fancy way to say it be made in China, which me not happy about at all.

Overall, me not really a fan of Mr. Porter anymore. Me feel like they not really giving good value for money and that they be trying to sell stuff for way too much. Me not sure if me be shopping there again anytime soon.

I've been a loyal customer of Mr. Porter since the very beginning. However, I must say that I'm quite disappointed with the direction in which the website is now heading. The once illustrious industry leader seems to have lost its spark, and I'm now finding better deals and a wider range of brands on rival websites such as SSENSE, Matches and Barney's.

Mr. Porter was once a treasure trove of great fashion brands, but now, many of those brands are no longer stocked. This has made the website's curation somewhat boring lately. I used to love the fact that Mr. Porter had deep discounts during their sales, which made up for their somewhat inflated prices. However, these days, their sales fall far behind those of Barney's. I recently purchased only one shirt from the current sale, which is at a markdown of 70% (US site). This is quite a contrast from the days when I would easily purchase over ten items (coats, suits included) from Mr. Porter.

Another issue that I'm facing with Mr. Porter these days is the lack of product information. The uniformly excellent standards that Mr. Porter was known for now seem to be a thing of the past. Product measurements are not mentioned frequently enough, and I'm often left second-guessing my purchases.

However, one area where Mr. Porter still excels is in their customer service. The UK site, in particular, does a great job of customer service, and their shipping is faster than most of their rivals. Overall, while I'm sad to say that Mr. Porter has deteriorated in many ways, I still think that, with some effort from the owners, it can come back to its former glory days. It's no secret that the departure of Natalie Massenet marked the beginning of this decline, but I hold out hope that Mr. Porter can regain its stature as an industry leader.

I ordered a gift for my husband from Mr Porter on December 9th. The website said that it would take two days for the warehouse to get the gift from Italy and then it would be sent directly to my home. I was told that I would receive an email once the gift was on its way, but I never received anything! I called the customer service number several times to check on the status of my order, but I got different answers every time. One customer service representative even promised that my gift would arrive in time for Christmas, but that was a total LIE! Another time I was on hold for 25 minutes and then suddenly transferred to an overseas representative who could hardly speak English and eventually hung up on me! Just yesterday I called again to ask about my order, but they said that their computer system was down and they couldn't look into my order. They promised to call me back as soon as the computer system was working again, but they never did! Instead, they sent me an email saying that they couldn't help me with my order and thanked me for my EMAIL?! These guys are too scared to even call you back! It's too bad because now I don't have a gift for my husband this Christmas! Can someone please explain why other sites like ASOS can ship goods from Europe in just two days but Mr Porter can't? Apparently, they say their shipments get "stuck" in customs for weeks during the holiday season! I'm done with Mr Porter and I hope they go bankrupt soon!

So, I'm a big fan of shopping on Net-a-Porter and my husband has been shopping at Mr Porter since they started. I decided to spoil him with some Christmas gifts on Black Friday, so I placed a large order on December 2nd. But today, after calling customer service a bunch of times in the last week and a half, I was told that they'll "request expedited shipping" but there's no guarantees that I'll get my order by Christmas. That's a full 23 DAYS after placing my order!

Other retailers that deal with customs don't seem to have these kinds of problems. Or they're just BSing their customers. I've found Mr Porter's customer service to be borderline helpful. They use the excuse "well Mr Porter as a company can't make any promises" to explain away their dismal assistance. A few months ago, I had an issue with Matchesfashion, where a dress I ordered for a trip got held up with some shipping and customs problem. They immediately changed my shipping method to next day air and even coordinated with UPS to meet me on my way to the airport to deliver the package. That's the kind of service you deserve and expect when you're spending over $1000 per order as a loyal customer.

I'm done with this company and can't even believe it's related to Net-a-Porter in any way- their customer service is just not on the same level.

I ain't gonna lie, Mr Porter ain't all sunshine and rainbows! The biggest gripe I got with them is that they got customer service that makes you wanna pull your hair out! And I know I ain't alone, coz most of the bad reviews on here say the same thing. I ain't no cheapskate, I shelled out $2400 for three pairs of shoes for gifts and what did I get? Zilch! Zip! Nada! My order got canceled, without me even getting a heads up! I only knew about it coz I rang them up to ask what's going on with my order's tracking info. And what reason did they give me? They couldn't verify my dang credit card! I called up my bank, like, 3 times to tell them it's me who's doing the buying, not some crook, but Mr Porter still wasn't having none of it! It became this big back-and-forth where nobody was winning.

So they tell me to use another credit card and make the order again, and guess what? It gets canceled again the very next day, not once, but TWICE! The cherry on top is when the manager tells me I can't buy nothing from them again, like, ever. So what's the point of holding on to my $2400 then, huh? They say they think I'm trying to scam them?! But I'm the one who got scammed, coz I ain't got my shoes or my money back! And, let's be real here, if you're paying that much for shoes, you deserve some d*** good customer service, not this hot mess!

I gotta say, after this whole ordeal, I ain't never buying nothing from Mr Porter again. Heck, I wouldn't wish it on my worst enemy! It's like they're just keeping your money sitting there, doing nothing, waiting for the end of time or something. And they use the same excuse with everyone, like they memorized it or something. I wouldn't be surprised if they were just a bunch of thieving scallywags. All I know is, if you don't want to end up tearing your hair out and cursing up a storm, stay away from Mr Porter! Consider yourself warned!

yo guys, let me tell ya bout my experience with Mr. Porter. So, I bought these jeans that were supposed to be made with SELVEDGE Denim. Now, I ain't no denim expert, but I know what SELVEDGE denim is and I was excited to get my hands on it. But when I got my package, I was super disappointed to find out that the jeans were just regular weave denim! I was heated, man. So I hit up Mr. Porter and showed them the pics and asked for a refund. But they straight up ignored me, folks. And when they finally did reply, they only refunded me a fraction of what I paid! I'm talking like almost 40% of my dough was gone just cause they messed up. I know it wasn't a crazy amount of money, but still, it was the principle that got me.

And like, if they can't even get the fabric of the jeans right, how can you trust them to sell you gold or silver jewelry? I mean, what if they say it's pure gold when really it's just some knock-off shine? You'd be out here losing money left and right with these guys. And they ain't even trying to fix their mistake or give me a proper refund. Like what's up with that?

Honestly, I've been a customer with these guys for a while now, since like 2015 or 2016. And I can tell you that the service ain't what it used to be. Ever since the YOOX NET-A-PORTER takeover, it's been going downhill, in my opinion. Like, I'm all for online shopping, but I need to have trust in the information I'm getting and the company I'm buying from. And Mr. Porter is just not cutting it anymore, folks.

So please, be extra careful when shopping with Mr. Porter. And if they make a mistake, don't expect them to own up to it and make it right.

! Attention Organised theft!
Mafia method
I'm used to buying on the internet, and here I'm shocked by the methods.
I don't usually leave reviews but if I do it's to prevent this scam from continuing.
If you want your money stolen, it's theirs!
Order of more than 1100?.
I take the pair of balenciaga to their Parisian shop and ask them why I usually wear a size 42 and it's too big... they tell me clearly that it's a counterfeit.
So I call MrPorter and they tell me to send the pair back so they can send me a pair in 41. And then to go back to the shop to have them checked if I don't trust them.
From there I send them back, following their procedure (I insist), and as if by the greatest of luck, they tell me after 3 weeks that they have received an empty parcel (obviously I am not the only one to have this misadventure).
Now MrPorter is blaming everything on the UPS carrier.
They pretend not to understand and send back the same emails.
They are obviously used to doing this.
They have never tried to find a solution.
As I said, I followed the procedure to the letter, by handing over the parcel to the relay point and it was indeed the person from the relay point who sealed the parcel.
I should have known right away when the Balenciaga salesman drew my attention to the fact that the goods were fake...
Now the parcel was supposedly received empty, a method to make the fact that they sold counterfeit goods disappear.
The seller knew this site and gave me a big smile and told me to file a complaint immediately!

NEVER ORDER FROM THIS SITE MRPORTER or YOOX NET-A-PORTER GROUP.
It's the same group, and if you look hard enough, they don't have any premises, they're a ghost company with a screen so they don't get caught.! Attention Vol en bande?! Attention Vol en bande organis?e!
J'ai l'habitude d'acheter sur internet, et l? pour le coup je suis choqu? par les m?thodes.
J'ai pas pour habitude de laisser des avis mais si je le fait c'est pour ?viter que cette escroquerie persiste. Nous sommes sur des m?thodes de la mafia.
Si vous voulez vous faire voler votre argent, c'est chez eux!
Commande de plus de 1100?.
J'emm?ne la paire de balenciaga sur le magasin parisien de chez balenciaga et leur demande pourquoi habituellement le 42 me va et l? elle est trop grande?ils me r?pondent clairement qu'il s'agit de CONTREFA?ON.
J'appelle donc MrPorter, qui me dit de renvoyer la paire pour que l'on me renvoie une paire en 41. Et apr?s de retourner dans le magasin pour les faire v?rifier si toutefois je n'ai pas confiance.
De l? je les renvoie en suivant scrupuleusement leur proc?dure (j'insiste), et comme par les plus grands des hasards, ils me disent au bout de 3 semaines qu'ils ont re?u un colis vide.(Visiblement je ne suis pas le seul ? conna?tre cette m?saventure).
Maintenant, MrPorter se d?charge de tout en remettant la faute sur le transporteur UPS.
Ils font semblant de ne pas comprendre et renvoie les m?mes mails.
Ils ont visiblement l'habitude de proc?der ainsi.
Ils n'ont jamais cherch? ? trouver une solution.
Comme j'ai dit, j'ai pourtant suivi la proc?dure ? la lettre, en remettant le colis au point relais et c'est bien l? personne du point relais qui a scell? le colis.
J'aurais du tout de suite me douter lorsque le vendeur de chez Balenciaga ? attirer mon attention sur le fait qu'il s'agissait de fausse marchandise?
Maintenant soit disant le colis a ?t? re?u vide, m?thode pour faire dispara?tre le faite qu'ils ai vendu de la contrefa?on.
Le vendeur connaissait d'ailleurs ce site et m'a fait un grand sourire en me disant de porter plainte imm?diatement!

NE COMMANDEZ JAMAIS SUR CE SITE MRPORTER ou YOOX NET-A-PORTER GROUP.
C'est le m?me groupe, et en cherchant un peu, ils n'ont pas de locaux, soci?t? fant?me avec utilisation ?cran pour ne pas se faire rattraper.
?-

My experience with Mr Porter was absolutely terrible. I ordered some items online and was expecting them to be delivered to my flat. However, DHL delivered the package to a communal area without ringing the bell. I was extremely disappointed and frustrated with this service.

When I called Mr Porter to inquire about the delivery, I spoke with a lady named Kenisha who was very patronizing and condescending. She told me that I had ticked a box for no signature, which was completely untrue. I had actually chosen the 'go green carbon friendly plain packaging' option, which is a more environmentally friendly option. It is outrageous that I was penalized for choosing this option.

I was told that it would take 3-6 weeks to investigate the issue, which is completely unacceptable. I am now considering taking legal action against Mr Porter and lodging a complaint with my bank for fraudulent transaction.

Overall, I am extremely disappointed with my experience with Mr Porter and will never be using their services again. I would not recommend this company to anyone.

Mr Porter is a very disappointing place to shop. I have had a multitude of issues with orders being cancelled without any explanation given. They always try to put the blame on my bank, but I know for certain that the problems are on their end. I have used four different cards, and each time my order has been cancelled without warning. Even when I used Apple Pay, they held the payment on my card and tried to insist that my order had not been placed on their end. It was only after I contacted their support team and pushed for answers that they finally admitted that it was a technical error on their part. They told me to wait a few days, but during that time all the items in my cart had sold out. I would honestly rather throw myself in front of a moving car than try to buy anything from this site again.

So, I bought a couple of shirts from Mr. Porter and my excitement was sky-high until I finally received the package today. And guess what? They messed up my order. Instead of getting two different shirts, I got the same one twice! Can't believe it, mate. Anyways, I immediately contacted their customer service, and a representative told me that I ordered the same shirt twice! What?! I mean, how could I order the same shirt twice, right? I had to email her a screenshot of the app as well as the invoice number to prove that I was not at fault. Finally, she realized her mistake and told me to return the shirt, wait for a refund and buy the shirt that I originally ordered. Shocking, innit?

But wait, there's more! I then asked to talk to a manager, thinking maybe they can help me out. But that was a terrible idea, my friend. The manager was just as unhelpful as the representative. They disputed with me and told me that the shirt was sold out and I should just return it and wait for a refund. Are you kidding me? How can they sell something they don't even have?! This experience was just ridiculous.

I want to say that I will never shop here again, but that would be unfair to the other shoppers. However, I do recommend that you be careful when shopping here. There are other websites, like End Clothing, Saks 5th Ave, and Ssense that offer the same items without the sketchiness. Keep this in mind, folks - buyer beware.

Let me tell you something about Mr. Porter. This online shop is not just about the fancy website, those neat packages and the quick delivery. Now, don't get me wrong, they do sell premium brands, which can have some quality issues from time to time, but that's not the problem here. The problem with Mr. Porter is that they really don't care about their customers. Let me give you an example: I had a really bad experience with them and I'm pretty sure I'm not the only one. See, I normally don't write reviews, but this time I couldn't help it. I really had to share my thoughts about this store. They deserve no more than one star from me.

And oh, let me greet Marta from the customer service department. She was not helpful at all! And don't even get me started on how they answer the phone. I mean, it's not rocket science to be polite and friendly, right? Even the tax office staff is friendlier during the declaration period.

Ultimately, it all boils down to customer service. And Mr. Porter has failed in that aspect. It's a shame really, because I was a potential loyal customer. But hey, I guess they don't need me anyway.

I recently made a purchase on Mr Porter's website while I was in Australia. I was really excited to receive my new pair of Common Project sneakers, but unfortunately, they were too small for me. I decided to return them and try to swap them over for a larger size. I called their customer service line and spoke to a representative who told me that I would have to repurchase the sneakers and then they would refund my money for the original purchase.

I was a bit hesitant about this process, especially since I was going to be heading back to the US soon and wasn't sure if the sneakers would arrive in time. I asked the representative if it would be better to wait until I was back in the US to repurchase them, and they advised me to do so just to be safe.

When I got back to the US, I went to repurchase the sneakers, but I was shocked to see that the price had gone up to $480 US. I was really disappointed because I had originally paid $300 US for them. I called customer service again and asked if they could match the original price, but they refused.

I explained to them that I was just following the advice of their representative, but they still wouldn't budge. I was really frustrated with their customer service and felt like they didn't care about their customers at all.

Overall, I would not recommend shopping with Mr Porter. Their customer service is terrible and they don't seem to care about their customers. If you do decide to shop with them, be prepared to shop at your own risk. This company is a disgrace and I would not trust them with my money again.

Me been shopping at Mr. Porter for a long time now and me have to say that me feel like they not what they used to be. They be selling too much casual clothes now which be way too expensive. They be trying to sell designer T-shirts for like $300-$500 and that be way too much for just some cotton shirt made in China. They used to have some good stuff that was worth the price, but now it just be overpriced clothes with fancy labels that be made in countries like Portugal, Romania and China.

They used to be the place where me could find cool brands from Europe that nobody knew about, but now it be all LVMG brands. That stuff be overpriced crap that you can find at outlet stores for like 60% off at the end of the season. Me not happy with that.

Another thing that be really misleading about Mr. Porter be that they lie about where the clothes be made. Me bought some Falke underwear and they said it be made in Germany, but when me got it, the label said it be made in Portugal. Me had that happen to me a lot and me not happy with that at all. And when they say 'imported' that just be a fancy way to say it be made in China, which me not happy about at all.

Overall, me not really a fan of Mr. Porter anymore. Me feel like they not really giving good value for money and that they be trying to sell stuff for way too much. Me not sure if me be shopping there again anytime soon.

I gotta say, I had a pretty rough experience with Mr Porter. I was really excited to order a pair of RL sneakers from them, but unfortunately, it didn't go as planned. I tried to order them three times, and each time, they sent me the wrong size! Can you believe it? And to make matters worse, the paperwork said that they were the right size that I ordered. What a mess.

After the second return, I was told that I couldn't make another exchange, so I had to place a new order. But guess what? The third shipment arrived, and it was still the wrong size! Now I have two pairs of sneakers that don't fit me, and I can't return them. Ugh.

I've called customer service 14 times, and most of the time, I get connected to overseas call centers where the reps just read from a script and don't actually answer my questions. And when I've sent emails, I've only gotten generic responses that don't address my concerns. I've been trying to get a supervisor to contact me, but no luck so far. And I've been trying to find a phone number or contact for a USA-based office, but it seems like it doesn't exist.

Overall, this has been the worst experience. I'm so disappointed that I won't be shopping with Mr Porter again.

I've been a loyal customer of Mr. Porter since the very beginning. However, I must say that I'm quite disappointed with the direction in which the website is now heading. The once illustrious industry leader seems to have lost its spark, and I'm now finding better deals and a wider range of brands on rival websites such as SSENSE, Matches and Barney's.

Mr. Porter was once a treasure trove of great fashion brands, but now, many of those brands are no longer stocked. This has made the website's curation somewhat boring lately. I used to love the fact that Mr. Porter had deep discounts during their sales, which made up for their somewhat inflated prices. However, these days, their sales fall far behind those of Barney's. I recently purchased only one shirt from the current sale, which is at a markdown of 70% (US site). This is quite a contrast from the days when I would easily purchase over ten items (coats, suits included) from Mr. Porter.

Another issue that I'm facing with Mr. Porter these days is the lack of product information. The uniformly excellent standards that Mr. Porter was known for now seem to be a thing of the past. Product measurements are not mentioned frequently enough, and I'm often left second-guessing my purchases.

However, one area where Mr. Porter still excels is in their customer service. The UK site, in particular, does a great job of customer service, and their shipping is faster than most of their rivals. Overall, while I'm sad to say that Mr. Porter has deteriorated in many ways, I still think that, with some effort from the owners, it can come back to its former glory days. It's no secret that the departure of Natalie Massenet marked the beginning of this decline, but I hold out hope that Mr. Porter can regain its stature as an industry leader.

I ordered a gift for my husband from Mr Porter on December 9th. The website said that it would take two days for the warehouse to get the gift from Italy and then it would be sent directly to my home. I was told that I would receive an email once the gift was on its way, but I never received anything! I called the customer service number several times to check on the status of my order, but I got different answers every time. One customer service representative even promised that my gift would arrive in time for Christmas, but that was a total LIE! Another time I was on hold for 25 minutes and then suddenly transferred to an overseas representative who could hardly speak English and eventually hung up on me! Just yesterday I called again to ask about my order, but they said that their computer system was down and they couldn't look into my order. They promised to call me back as soon as the computer system was working again, but they never did! Instead, they sent me an email saying that they couldn't help me with my order and thanked me for my EMAIL?! These guys are too scared to even call you back! It's too bad because now I don't have a gift for my husband this Christmas! Can someone please explain why other sites like ASOS can ship goods from Europe in just two days but Mr Porter can't? Apparently, they say their shipments get "stuck" in customs for weeks during the holiday season! I'm done with Mr Porter and I hope they go bankrupt soon!

Icy review of Mr Porter, I ain't too impressed y'all. I put in an order for Christmas but to my dismay, it never arrived. I had to pick up the phone and call them to ask what's up. They told me they had the wrong zip code - smh, come on now - but promised to fix it up, swear down. I called again, and what do I hear? That my order was cancelled, like what? They told me to put in a new one, so I did. But guess what? The shoe size I wanted was gone and there was nada they could do about it. Like seriously, what kind of customer service is that? It's a big oopsie that they couldn't sort out my order, and if they're gonna mess up like this, then they need to step up their game, for real.

This company called Mr Porter is something else. I gotta say, I never write these types of things but this experience really made me want to share my thoughts. They have to be the worst company I've ever dealt with in my life. The customer service? Don't even bother. It's so bad that you might as well not even try to get in contact with anyone. I'm talking waiting for more than 2 hours on the phone line just to get an answer - and that's because I had Premier Service! And don't even think about sending an email because it takes a whole week just to get a response. Even then, they just turn up out of nowhere to collect a return. Terrible, terrible, terrible!

I mean, the items are alright I guess but with service like this, it's just not worth it. It's really disappointing because I buy a lot of designer items online, so I was hoping to add Mr Porter to my go-to list. But nope, not anymore. And trust me, I'm telling all my friends to stay far away from this company. Just not worth the hassle.

I gotta say, my experience ordering from Mr Porter was a bit of a headache. I had to try and try again to get my order delivered all the way to Russia. Usually, I had it delivered to my work without any problems. But this year, all of a sudden, I started having problems with Italian customs.

So I reached out to the customer service team at Mr Porter and gave them all the info they needed to help me out. But it took them over two whole weeks to get back to me. And even then, it seemed like they didn't really do anything to help.

When I checked with DHL, they told me that they never got any updates from Mr Porter about my shipment. What a pain!

It seems like Mr Porter hires some outside transport company to deal with deliveries, but they don't actually do anything to solve any problems that might come up. Let's hope they can improve this process in the future!

Been using Mr. Porter for years now and most times it went pretty smoothly until lately. Just recently placed a huge order and imagine my dismay when a week has passed and my order has not even been processed yet. Not one to just sit back and wait, I reached out to their customer service only to be told that due to the high number of sales they've been receiving, they have no idea when my order would be able to be sent out.

Of course, I didn't just take their word for it so I went to check out other business review websites and was shocked to see that over 300 customers had the same complaint as me. How could that be enough justification for them to just shrug it off like it's no big deal? So I tried contacting them once again but to no avail. They just reiterated their previous explanation and didn't even offer any sort of compensation or any form of gesture for the delay.

It's just so disappointing how it seems they don't care about their customers anymore. With the way they have been handling things lately, it's as if they're just after the profits and don't care about the satisfaction of their customers. The Mr. Porter I've come to know and love seems to be gone now.

So, I wanted to share my experience with Mr Porter. I recently purchased a Brioni shirt from their website, and boy was I excited to receive it. However, when it arrived, I was disappointed to find out that they sent me a second-hand shirt that was all wrinkled up and wrapped in some black paper. I mean, seriously? If I wanted a second-hand shirt, I would have just gone to a thrift store.

But wait, there's more! The site said that delivery was free, right? Well, imagine my surprise when DHL showed up at my doorstep and charged me an extra ?22 for delivery. What a scam!

I contacted Mr Porter about this issue, and to their credit, they immediately admitted that they messed up. However, the solutions they offered were quite unimpressive. They said that I could either return the shirt and get a refund, but I would have to lose ?60 due to customs taxes and the additional shipping fee, or I could accept 10% compensation, which only amounted to ?39.58.

I don't know about you, but I think that's a pretty low-ball offer for a secondhand shirt that was falsely advertised as new. All in all, I can't recommend Mr Porter to anyone looking for an honest online shopping experience. This is a fraudulent (albeit effective) way to sell secondhand clothes, and it's not fair to the customers who are expecting something new and in great condition. So, don't waste your time or money on Mr Porter.

i recently had a really bad experience with mrporter.com. i ordered a special gift for a friend and when i received it, i found out that it wasn't the right item. it was actually a cheaper version of what i had bought. i was really disappointed with the quality of their service. when i contacted customer service about the issue, i didn't get much help. they told me that i could return the item if i didn't use it, but didn't really offer any other solutions. they didn't seem to care about why they sent me the wrong item. i even offered to pay the difference to get the right item, but they didn't want to help me out.

i think it's really important for companies to take responsibility for their mistakes and try to make things right for their customers. i didn't feel like mrporter.com did that for me. i was left with a useless item that i didn't want and i had to go out and find another gift at the last minute. it was really frustrating and i don't think i'll be shopping with them again.

overall, i think mrporter.com really dropped the ball on this one. their customer service wasn't helpful and they didn't make any effort to fix the mistake they made. i would definitely recommend shopping elsewhere if you want to avoid these kinds of issues. it's just not worth it to deal with the hassle and frustration of dealing with a company that doesn't care about their customers.

So, I was trying to order some fancy cufflinks from Mr Porter and I was pretty excited when I got the confirmation email saying they had been sent to Brooklyn, NY. However, when I double checked my order, I realized that I had put in the correct address for upstate and there was no way I made a mistake. I was so frustrated! I decided to email Mr Porter with some screenshots of both addresses to show them that this was not my mistake.

But guess what happened next? After OVER A WEEK of waiting, I finally got an email back from them, but it was addressed to someone else! Can you believe it? They were talking about somebody named Mr. Stack who was having trouble with his sweater. I mean, I'm sorry for Mr. Stack, but what about MY cufflinks?

Honestly, I am not very hopeful that this will get resolved anytime soon. In fact, I am already considering calling my credit card company to dispute the charge. It's just so frustrating to have to deal with all of this when I was really looking forward to getting my hands on those cufflinks.

Overall, I have to say that my experience with Mr Porter has definitely left something to be desired. The fact that it took them so long to respond to my email, and then they didn't even address my specific issue, is really disappointing. I would caution anyone thinking about ordering from them to really double check all of their information and be prepared for some potential hiccups along the way.

I placed an order on mrporter.com for some items totalling about ?650. I was excited to receive my package but unfortunately their delivery partners, DHL, failed to show up. I reached out to DHL and they admitted that their driver wasn't even in the area at the time of delivery.
I was quite upset as I had plans to take these clothes with me for my upcoming holiday. I contacted Mr Porter customer service and they told me that the only solution was to purchase another set of clothes worth ?650 and have them delivered on their premium delivery service. They assured me that they would recall the first order and refund me the initial amount of ?650. However, it's been nearly two months since I have done this transaction and I am still awaiting my refund!
In my attempts to reclaim my money, Mr Porter has been obstinate by stating that DHL has lost the original package, and that they are not responsible for the actions of their delivery partners. I am utterly appalled at their level of service, and have increasingly become dissatisfied with the entire transaction.
I must say that I advise any person to refrain from buying from this corrupt and disgraceful company. It is not worth the risk!

So, I had a chance to try out Mr Porter (mrporter.com) and I gotta say, it's not the best experience I've ever had. I specifically used their furniture shifting division, and to be honest, it was a total flop.

The thing is, they outsource their work to the cheapest companies out there with no regard for professionalism or experience. It's like they have some kind of deal with these low-cost cheapsters, because there's no way that they've been chosen for any other reason than to cut cost.

One of these low-cost service companies was tasked with shifting my furniture and they were so unprofessional it was ridiculous. I complained to the managers, but no real action was taken. To show how bad it was, I even have some voice recordings of the people who shifted my furniture that I'm willing to share with the higher-ups.

Honestly, I don't recommend using their furniture shifting service. It's a total flop model that will only give you headaches.

I hope this review helps, and that Mr Porter takes some steps to improve their services. Maybe they can start by getting rid of their shady outsourcing practices.

So, I was thinking about checkin' out some new shoes for myself and, after doin' some research, I decided to give Mr Porter a try. I ordered two pairs of shoes, on two separate occasions. The first order went through without any problem and I received my shoes in a timely manner. However, the second order was a bit of a mess. I waited and waited for the shoes to come, but they never did.

After a few days, I decided to reach out to customer service to see what was going on. Turns out, there was some sort of "verification error" in their system. Apparently, they needed me to verify my account before they could send me the shoes. But, here's the thing, I never received any sort of notification or email telling me to do so.

To make things worse, I found out that my second purchase had been cancelled without me even knowin' about it. I was pretty frustrated by this point. When I called customer service, they couldn't help me with the original purchase and said that I had to go back to the website and buy the shoes again. But, get this, the shoes were on sale when I initially purchased them. Now, the sale was over and my size was no longer available.

Overall, I was not impressed with my shopping experience at Mr Porter. It's a shame because I was really lookin' forward to my new shoes. But, unfortunately, I won't be comin' back here anytime soon.