Men's USA
Reviews and Complaints

This company is just terrible! They don't tell you the truth about their products and their return process is a complete nightmare! On their website, they say that they offer "free returns," "unconditional returns," and "free return shipping," but that's all a lie. When you get your order confirmation email, you'll see that they have a different return policy than what they have on their website. And they'll tell you that you "agreed" to this policy during checkout.

When we tried to return the suits that we didn't want, they actually offered us money to keep them! Can you believe that? And when we refused their offer, they told us that we'd have to pay to ship the suits back and also pay a possible restocking fee. And get this, even if they're the ones who made a mistake, like sending you the wrong product or a flawed product, you'll still have to go through this terrible return process.

They also try to trick you into thinking that all their suits are made of 100% wool, but that's not true at all. If you've already had to deal with this company and you need to contact them, don't bother with email. Just call them at ***963 and hit 0 when the automated menu options come up. That'll connect you with a representative right away.

But honestly, we don't think it'll do you any good. Talking to them on the phone is just as frustrating as emailing them. If you haven't done business with them yet, do yourself a favor and stay away. And watch out for their other names, Men's Italy and Men's Tuxedo USA. They're all the same terrible company.

This company is absolutely terrible! They don't tell the truth about their products and their return process is a complete nightmare! On their website, they say that they have "free returns," "unconditional returns," and "free return shipping," but none of that is true. When we got our order confirmation email, we saw that they had a different return policy than what was on their website. They said that we "agreed" to this policy during checkout, even though we didn't see it. When we tried to return the suits that we didn't want, they actually offered us money to keep them! We didn't accept their offer, so they told us that we had to pay to ship the suits back and also pay a restocking fee. This is terrible, even if they made a mistake and sent us the wrong product or a flawed product. They also lie about their suits being 100% wool, which is not true. If you need to contact them, use this number ***963 and hit 0 to talk to a representative. It's faster than waiting for them to respond to your emails. We don't know if talking to a representative helped us, but it's worth a try. If you haven't bought anything from them yet, don't! Look for suits somewhere else. Also, be careful because Men's USA, Men's Italy, and Men's Tuxedo USA are all the same company.

I recently stumbled upon Men's USA (mensusa.com) while searching for a unique jacket for my daughter's wedding. I was thrilled to find the perfect one and placed my order at least 4-5 weeks in advance to ensure it would arrive in time for the big day. However, my excitement quickly turned to frustration when I received an email stating that the jacket was "back-ordered." They offered an alternative that just didn't cut it, so I requested a refund. To my surprise, they suddenly found the jacket and shipped it to me.

Upon receiving the jacket, I noticed a major issue with the hemming on the left sleeve. They offered a $25 credit to have it fixed locally, but I knew that would cost at least $100. I requested a replacement instead and was asked to send a picture of the shipment receipt. After doing so, I heard nothing back from them, and we were now only two weeks away from the wedding.

I called and was told that they would send a replacement and let me know by the end of the day. However, three days passed, and I had to call again, only to receive the same response. This continued for several days, and I was becoming increasingly frustrated. Finally, on the day of the wedding, I received confirmation of shipment. However, I had already given up hope and asked them to stop the shipment and refund my money.

Overall, I was extremely disappointed with my experience with Men's USA. I never received the jacket that would have been perfect for my daughter's wedding, and I ended up not wearing a jacket at all. The constant delays and lack of communication were frustrating, and I would not recommend this company to anyone.

I was so excited to buy suits for my groomsman from Men's USA (mensusa.com). But, after two months of back and forth with several mistakes by this company, I finally received all the suits (and not the ones I originally ordered). The customer service is non-existent, and every time I made a phone call, the team answering always said, "someone else is working on this case and aren't in today." I had that numerous times, and the company claim was that only one person could work on my order. So, I had to keep calling until that person happened to be in the office. Email doesn't work either because apparently any refund/exchange information can't be handled over the phone, and the lack of email communication is laughable. This experience was awful for what should have been a great experience for the best day of my life.

I also had to PAY for the company's mistake of sending the wrong suits! I had seven suits on order, and five were incorrect! They sent the incorrect sizes and then made us pay to ship back for the correct size. They also told me that I could mix and match the sizes, but turns out that was also a lie, and they would not honor what was told. It's the whole reason I decided to buy them because of that reason.

At one point, we had a representative who thought this whole process was a joke and historical and even just hung up mid-conversation because apparently he didn't feel like doing his job that day. Extremely rude customer service, and I WOULD HIGHLY RECOMMEND GOING SOMEWHERE ELSE!

There is a reason this company has such low ratings, and somehow I mistakenly ordered from this site through a different vendor. So, double-check the company as it was an honest mistake on my end and turned out to be such a horrible experience. I hope this review helps someone else avoid the same mistake I made.

So, I decided to give Men's USA a try and ordered a wool suit from their website. I made sure to mention in the comment section of the order form that I wanted a wool suit. However, when the package arrived, I was disappointed to find a cheap polyester suit instead. I immediately contacted their customer service via email, hoping to resolve the issue.

To my surprise, their response was not very helpful. They simply told me to send the suit back. But I knew from their return policy that I needed a control number to do so. So, I requested an RMA# and called their customer service to get a shipping label. I explained to them that they had advertised a wool suit but delivered a polyester one, so they should pay for the return shipping.

The customer service representative assured me that the shipping cost would be credited to my card once the suit was returned. He repeated this twice, so I was confident that I would not have to pay for the return shipping. I used USPS ground shipping with tracking capability and sent the suit back.

However, when I contacted Men's USA again, they refused to reimburse the return shipping. I spoke to Phillip, the Customer Service Manager, who claimed that the recorded phone call with the representative who promised me the shipping reimbursement had been erased. He said that they were working remotely due to CV and that they received so many calls that they had to erase them every two days.

I found this hard to believe, especially since I had spoken to the representative just a few days earlier. I also heard people talking about business matters in the background, which made me doubt Phillip's explanation even more. In my opinion, Men's USA was not being truthful with me and did not honor their promise to reimburse the return shipping.

Overall, I was disappointed with my experience with Men's USA. Their customer service was not very helpful, and they did not deliver the product that they advertised. I would not recommend this company to anyone looking for a quality suit.

So, let me start by saying that I recently purchased a wool suit from Men's USA (mensusa.com) and the quality was really good. However, I did have some issues with my order that I want to share with you all.

Firstly, I ordered a 3-button vested suit but after waiting for 2 weeks, I was informed that they didn't have it in stock and had to order something else. I ended up ordering a two-button vested suit with double reverse pleated pants based on the picture of the suit being worn by a model. However, when the suit arrived, I realized that the pants were flat front instead of pleated as shown in the picture. I was really disappointed as I don't wear flat-front pants and I informed them of this. Instead of telling me the return procedure, they tried to negotiate with me to refund $40 to keep the suit. I was not happy with this and it took another two days for them to send me the return instructions. To make matters worse, they wanted to charge me $25 for the exchange even though it was their mistake. I had to pay for shipping to return the suit to them which was another disappointment.

I then ordered a light gray two-button single-breasted vest with pleated pants as my first choice and a second choice in case the first wasn't available. I even sent them a picture of how the suit appears in the advertisement. However, what they sent me was a dark charcoal one-button, double-breasted vest suit which was not what I wanted at all. The only thing they got right was that the pants were pleated. I tried contacting them but received no response even after writing an email with all the details.

So, my advice to anyone considering buying from Men's USA is to be careful and double-check everything before placing your order. You may not get what you wanted and their customer service is not very helpful. Buyer beware!

I recently had an experience with Men's USA that left me feeling frustrated and disappointed. While I do appreciate the quality of their products and the reasonable prices, their customer service left a lot to be desired. I ordered a top coat from them and while I really liked the coat, it seemed to be cut a little large despite ordering my usual size. I returned it at my own expense, along with an additional $25 as I had received free shipping, to exchange it for a smaller size. However, when I received the new coat, it was the same size as the one I returned.

I contacted Men's USA about their error and was met with resistance. They refused to pay for return shipping and after several emails back and forth, the only solution they offered was to give me a $70 credit and let me keep the coat, or return it (again at my expense) for a full refund less a restocking fee. This left me feeling frustrated and disappointed, as I had invested nearly $60 in shipping costs alone, and would have ended up with a coat that I couldn't wear or nothing at all.

While Men's USA claims to offer the best customer service and a satisfaction guarantee, my experience left me feeling anything but satisfied. Their return policy is clear, but it doesn't account for situations where they send the wrong item or size. I felt like I was being penalized for their mistake, and it was frustrating to deal with their customer service team.

Overall, I would recommend Men's USA for their quality products and reasonable prices, but be aware that their customer service may not be up to par. If you do decide to order from them, make sure to double-check your sizing and be prepared to pay for return shipping if necessary.

I had a charity event that required a White Jacket Tux jacket and Black Pants. I ordered from Men's USA (mensusa.com) and was excited to receive my shipment. However, upon opening the package, I was disappointed to find that they did not send the pants and sent the wrong jacket instead!

I immediately called their customer service to make an exchange and emphasized the urgency of the situation. They agreed to waive their "restocking fee" (as if that was even a question) and promised to ship the replacement with 3-day shipping. This would have given me enough time to alter the jacket before the event.

But to my dismay, they shipped it GROUND, which meant that I had zero time to alter it. To make matters worse, the jacket and pants were mismarked. The jacket was too small and wouldn't button, and the pants were about 4 inches too small in the waist. I had no choice but to wear the ill-fitting jacket and buy another pair of pants locally. As a tall person (I'm 6'5"), finding the right size was already a challenge, let alone finding the specific style required for the event.

When I called to let them know about the issue, I was met with rude and unhelpful customer service. The person on the phone told me that size and timing were not their concern and hung up on me. I called back two more times and got nowhere. It was frustrating to deal with such poor customer service, especially when it was their mistake.

Despite looking like a vagabond at the event, I was able to attend. When I got back, I called the company again to work out returning the pants that were mismarked. However, I was met with more unhelpful customer service. The person on the phone told me that she wouldn't even discuss my issue until I sent an email asking for the return.

I sent the email and waited for a response. Seven days later, I heard nothing and had to call again. This was the third time I had to speak to customer service. The person on the phone told me that I couldn't return any of the items because I wore the jacket. This was despite the fact that what I received was not what I ordered and got there too late due to their error.

I think their stance on this issue is ridiculous, given the breakdown in their delivery and customer service departments. Now I'm left with a jacket and pants that don't fit and I'm out a couple of hundred dollars.

I just wanted to share my experience with Men's USA (mensusa.com). While your mileage may vary, I hope this review will help you make an informed decision.

I recently made a purchase from mensusa.com on April 9th. I was excited to receive my Ivory dinner jacket, but when the package arrived on the 14th, I was disappointed to find that the jacket was the wrong style and color. I immediately contacted their customer service team and explained the situation, even providing pictures of the pinkish full tuxedo with ivory trim that I received. However, their response was short and unhelpful, claiming that I had received the correct item and that no one would see any pink.

I persisted and sent further emails with pictures of the non-matching skew numbers of my ordered item and the item I actually received, as well as links to their website for what I ordered and the different item I received. Although the skew numbers were close, they were not the same, and the error was clear. I just wanted the correct jacket that I had ordered. Eventually, they did respond, but it was not a satisfactory response.

I decided to call their sales number the following day (***872), but I found it difficult to get through to anyone through their automated service when disputing something. When I finally spoke to a woman and explained the situation, she seemed annoyed and uninterested in helping me. She claimed that the skew numbers are never the same, so I should forget about that. I suggested that she type in the sku for what I ordered on their site and then type in the sku for what I received, which would bring her to a totally different item on their site proving the error. However, she brushed me off and said that it was the right item and that I needed to respond in an email if I wanted to get a partial refund.

I was shocked that they were only offering me a partial refund for their mistake. I asked her what I should write in the email so there would be no more confusion, as I was going to send everything back. I responded to the email as suggested, now requesting a full refund instead of an exchange, but I have still not heard back from them or received my refund.

Overall, I would not recommend shopping at mensusa.com. Although mistakes happen, they should have remedied the situation instead of being rude and pretending that they sent me the correct item. It was obvious that they made a mistake, and on top of that, their customer service was just flat out rude. I was very disappointed with my experience and had to file a claim dispute with my bank.

Men's USA is an online store that has its ups and downs. It is important to do your research before making a purchase from them. If I had done my research, I may not have ordered two suits from them as my first order. It would have been better to order just one suit to test the waters. There are many reviews on their website that point out areas where the store could improve.

One issue I had with Men's USA is that it is difficult to determine the brand of suit you are getting if you are searching for a particular style. I purchased two suits, a brown pinstripe and a charcoal gray pinstripe, which arrived with the brand name Tazio. I am not familiar with this brand, but I found that the sizes run extremely small. I had just bought a suit from a brick and mortar store and had been measured for a 46R. However, a 46R from Tazio was way too small. I had to order two sizes up (50R) to get suits that fit me correctly.

Another issue I had with Men's USA is their return policy. They claim to have an "unconditional return policy," but after placing my order, I received an email confirmation stating that the return policy is only valid if MensUSA has misrepresented the item. Otherwise, they will only do exchanges. This is not a good way to establish a customer's faith in the retailer. It leaves a bad taste in my mouth and damages their reputation as an honest online store.

The pictures they use to represent the suits can also be misleading. The color of the Charcoal Gray pinstripe suit I received was way darker than the photo they used to represent it. So be prepared to receive a suit that doesn't actually match the color the store represents.

On a positive note, the value seems pretty good for the price. I am satisfied with the quality of the suits I received. If you need to do an exchange, follow their suggestion to communicate via email. In my case, I had to correspond through several emails with them to get the exchange underway, but their responses were always timely, even though the instructions contained in them were somewhat confusing.

At first, they asked for a money order or certified check to be included in the return. Then, in a subsequent email, they asked me to approve an exchange fee so they could charge my credit card on file. However, once the exchange was in the pipeline, everything went smoothly. I tracked my package and saw that it arrived last night. Today, I received the exchange, which let me know that they had been tracking the package as well and timed the exchange to arrive at my doorstep at the same time as they had received the return. This was pretty impressive.

In conclusion, Men's USA has its pros and cons. It is important to do your research before making a purchase from them. The value seems pretty good for the price, but be prepared for issues with their return policy and the accuracy of the pictures they use to represent their products. If you need to do an exchange, follow their suggestion to communicate via email. Despite the issues I had, I am satisfied with the quality of the suits I received.

If you're in the market for a tuxedo and don't want to waste your time and money, then steer clear of Men's USA. I made the mistake of ordering a tuxedo for my wedding from them and it turned out to be a complete nightmare.

I ordered the tuxedo online on 09 DEC 21, with the expectation that it would arrive in plenty of time for my wedding on 10 JAN 22. However, when the tuxedo arrived on 14 DEC 21, it was the wrong size. I ordered a 34 Short, but they sent a 34 Regular instead.

I contacted their returns department on 15 DEC 21 and was told that I needed to provide a tracking number for the return before they could send out the exchange. I shipped the tuxedo back to them on 17 DEC 21 and had to pay for the shipping myself, which cost me about $22. On top of that, I had to pay an exchange fee of $25 and expedited shipping of $35.

The second tuxedo arrived on 25 DEC 21, but it was the wrong style, color, and size. I contacted their returns department again and was given the same runaround about providing a tracking number before they could send out the replacement. I had to pay for the shipping again, as well as the exchange fee and expedited shipping charge, which totaled $45.

The third tuxedo arrived on 05 JAN 22, but it was black instead of dark navy blue. I called customer service to report the error and was told that they had sent the correct tuxedo, even though it looked nothing like the photos online and had a different item number. They offered to send a replacement with expedited shipping, but it didn't arrive until 10 JAN 22, 5 hours after I had already boarded the cruise ship.

In the end, I had to make do with something else for my wedding and now I'm stuck trying to return yet another tuxedo and get a refund. My advice to anyone considering Men's USA is to stay far away.

This comes to file a complaint against the vendor MensUSA for failure to comply with my demand to refund the return shipping costs for the return of a mistaken item that they sent, which was unwanted and was priced less than the item I paid for.

11/28/2022 I ordered SKU#11020, a trench coat without a belt for $169 plus shipping for a total of $180. The order showed a photo of the item ordered and paid for.

On or about 12/4/2022 I opened the package I received and found it was the wrong item, SKU#2856, a coat with a belt that sold for $159.

12/5/2022 I emailed the company that the wrong coat was sent and that I wanted to return the wrong item. I indicated that I wanted to get the correct item.

12/5/22 The company responded with an offer of a one time refund of $30 if I would like to keep the item. I responded no thanks. It is the wrong item and requested the return slip/info.

12/6/2022 The company sent an email with return instructions and RMA#RET 20" There was no return shipping label even though it was their mistake.

12/6/2022 I sent the wrong item back to the company via FedEx Ground for a cost of $22.33 for which I demanded credit.

12/28/2023 I filed a fraud complaint with Wells Fargo when I did not get either the correct item or credit for the return shipping.

1/16/2023 I expressed my disappointment in not having heard from the company about correcting the situation.

2/21/2023 I called to follow up with Wells Fargo and they indicated that they were in touch with the company and that I would shortly have $180 credited to my account. However, that amount does not cover the return shipping that I laid out due to the company's error and lack of a return label.

2/22/2023 BBB received my complaint.

3/20/2023 BBB indicated that the company did not respond to my complaint.

I demand the return of the amount of $22.33 for the FedEx charge incurred due to the company's clear mistake.

Feb 22, 2023, 7:02 PM

Better Business Bureau ®

 

Subject: Thank you. We've received your complaint.

Thank you for filing a complaint with the Better Business Bureau.

Your complaint case number is [protected].

Fwd: Return Instructions MensUSA

Mark Weiner

Mon, Jan 16, 3:10 PM

to mensUSA

I am disappointed that I have as of yet not received the correct coat and shipping costs. It was your mistake. I have filed a claim with my bank. If the situation is not corrected in the next 48 hours I will be forced to take legal action and begin writing reviews warning other consumers.

---------- Forwarded message ---------

From: Mark Weiner

Date: Wed, Dec 28, 2022 at 10:31 PM

Subject: Fwd: Return Instructions MensUSA

To: Mark Weiner

Wells Fargo Claim #[protected]

Re: Return Instructions MensUSA

Mark Weiner

Attachments

Dec 6, 2022, 1:32 PM

to mensUSA

FedEx Shipment [protected] Notification

Inbox

[protected]@fedex.com

12:43 PM (34 minutes ago)

to me

Return as been sent as instructed see below. Please send the correct item. I expect you will reimburse the $22.33 return shipping cost. See attached receipt. The mistake was your company's fault and my time is also of value. A delay in making me whole will generate a review and contact with the bank.

Sincerely,

Mark S. Weiner _____________________________________________________________________________

This tracking update has been requested by:

Company Name: ADGO COMMUNICATIONS

Name: 'not provided by requestor'

E-mail: myh.[protected]@gmail.com

________________________________________________________________________________

ADGO COMMUNICATIONS sent MENSTUXEDOUSA of MENSTUXEDOUSA 1 FedEx

Ground package(s).

Reference information includes:

Ship date: Dec 6, 2022

Estimated delivery date: Mon, 12/12/2022 by end of day

Service type: FedEx Ground

Packaging type: Package

Number of pieces: 1

Weight: 3.60 lb.

Tracking number: [protected]

Shipper Information Recipient Information

CHICAGO LOS ANGELES

IL CA

US US

Please do not respond to this message. This email was sent from an unattended mailbox. This report was generated at approximately 12:43 PM CST on 12/06/2022.

The shipment is scheduled for delivery on or before the scheduled delivery displayed above. FedEx does not determine money-back guarantee or delay claim requests based on the scheduled delivery. Please see the FedEx Service Guide for terms and

conditions of service, including the FedEx Money-Back Guarantee, or contact your FedEx customer support representative.

To track the status of this shipment online, please use the following: https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=391740876333&language=en&opco=FDEG&clientype=ivother

© 2022 Federal Express Corporation. The content of this message is protected by copyright and trademark laws under U.S. and international law. You can access our privacy policy by searching the term on fedex.com. All rights reserved.

Thank you for your business.

---------- Forwarded message ---------

From: Mark Weiner

Date: Mon, Jan 16, 2023 at 3:10 PM

Subject: Fwd: Return Instructions MensUSA

To: mensUSA

I am disappointed that I have as of yet not received the correct coat and shipping costs. It was your mistake. I have filed a claim with my bank. If the situation is not corrected in the next 48 hours I will be forced to take legal action and begin writing reviews warning other consumers.

---------- Forwarded message ---------

From: Mark Weiner

Date: Wed, Dec 28, 2022 at 10:31 PM

Subject: Fwd: Return Instructions MensUSA

To: Mark Weiner

Wells Fargo Claim #[protected]

---------- Forwarded message ---------

From: mensUSA

Date: Tue, Dec 6, 2022 at 6:42 PM

Subject: Return Instructions MensUSA

To:

Hello,

Please follow the below instructions if you wish to return your item for a refund.

Send the entire Item back to:

MENS USA

11517 1/2 SANTA MONICA BLVD

Los Angeles, CA 90025

On the outside of the box write "RMA#RET 20."

Ship the item(s) back GROUND (using US Post Office) AND reply to this email with your TRACKING number.

All returns are processed upon receipt and inspection of the returned merchandise, and not before.

Refunds take 5-10 business days after receipt and inspection of returned merchandise.

Communications regarding returns are handled via e mail only. Please email us your tracking number for us to process your refund.

PLEASE NOTE:

WE EXPECT YOU TO RETURN THE ITEM(S) IN THE SAME CONDITION WE SHIPPED OUT. YOU CAN SHIP IT IN A DIFFERENT BOX AS LONG AS IT'S PACKED PROPERLY.

WE HAVE A RESTOCKING FEE FOR THE FOLLOWING INFRACTIONS:

ALL ORDERS THAT DO NOT COME BACK WITH THE ORIGINAL HANGER AND TAGS. UNLESS APPROVED BY US.

ALL ORDERS THAT COME BACK DAMAGED OR DEFECTIVE WHEN THEY WERE NOT SHIPPED THAT WAY.

SUITS THAT COME BACK WRINKLED. WE DON'T SHIP OUR PRODUCT IN THAT MANNER AND WE EXPECT YOU TO SHIP THEM BACK WITH THE SAME RESPECT.

ALL ITEMS THAT WE DEEMED HAVE BEEN WORN. OUR SUITS GENERALLY COME UNHEMMED. AND WE EXPECT THEM RETURNED UNHEMMED.

RETURN LABELS ARE NOT PROVIDED. YOU HAVE TO SHIP THE ITEM YOURSELF.

ALL SUITS THAT ARE CUSTOM MADE ARE FOR EXCHANGE ONLY! WE DO NOT ACCEPT RETURNS ON THESE!

WHOLESALE ORDERS ARE NON REFUNDABLE.

WEDDING ORDERS ARE EXCHANGE ONLY.

IF YOU BOUGHT THE ITEM IN THE STORE - WE CAN ONLY DO EXCHANGES. TAILORING FEES ARE NON-REFUNDABLE.

COMMUNICATION REGARDING RETURNS ARE HANDLED VIA EMAIL. REPLY TO THIS EMAIL WITH YOUR TRACKING NUMBER SO THAT WE CAN EXPEDITE YOUR RETURN.

--

11517 Santa Monica Blvd. Los Angeles, CA 90025

1 888 SUIT USA or [protected] or [protected]

INSTAGRAM PROFILEggoog

J12

---------- Forwarded message ---------

From: M Weiner

Date: Mon, Dec 5, 2022 at 4:52 PM

Subject: Re: In response to your inquiry

To: mensUSA

No thanks. It is the wrong item. Please send the return slip/info. I’m going on a business trip tomorrow and want to get this settled without bringing in the bank.

Sent from my iPhone

On Dec 5, 2022, at 6:44 PM, mensUSA wrote:



Hello,

We understand the item was not as you had expected. We would be happy to offer you a one time courtesy refund of $30 back to your card if you would like to keep the item.

Please let us know.

Warm Regards!

ss12

On Mon, Dec 5, 2022 at 7:43 AM Mark Weiner wrote:

This item was not sent! The wrong coat was sent. I ordered SKU#11020 (coat without a belt) and received the cheaper SKU#2856 (with a belt). Please send the RMA# or whatever is needed to get the correct item.

Sincerely,

Mark S. Weiner

Mark Weiner

3000 W Sherwin Ave,

Chicago, IL 60645

United States of America

[protected]

myh.[protected]@gmail.com

On Mon, Nov 28, 2022 at 4:42 PM MensUSA wrote:

Follow us on:

THANK YOU FOR YOUR ORDER

USE BUTTON BELOW TO INPUT YOUR ZIP CODE TO

RECEIVE YOUR TRACKING#

AFTER 72 HOURS Please reply to this email for any

Return to Exchange Inquiries.

You Do Not Need To Call

PLEASE NOTE:IF YOU ORDERED MORE THAN ONE ITEM THEY MAY COME IN SEPERATE PACKAGES

WE ARE OFFERING 10% OFF ANY ADDITIONAL PURCHASE MADE ON OUR SITE

FOR THE NEXT 24 HOURS,USE CODE 2410 IN COMMENT SECTION

YOUR ORDER #90bcef4a65de4f74ae89065aa20c5f2e Placed on Monday, November 28, 2022 PST

S.No Item Product Name Color Size Qty Unit Price Total Price

1 Men's Dress Coat Classic Poplin Raincoat-Trench Coat Taupe Men's Dress Coat Classic Poplin Raincoat-Trench Coat Taupe Taupe (VINTC482) 44 Regular Qty:1 $169 $169

Subtotal

USA 3 to 7 Days shipping + Item Shipping

Sales Tax

Total 169

(0 + $11) = $11

$0.00

180

SHIP TO:

Mark Weiner

3000 W Sherwin Ave,

Chicago, IL 60645

United States of America

[protected]

myh.[protected]@gmail.com

RETURN POLICY:

----------------------

The return policy is only valid if somehow we mistakenly misrepresented the item.

If we shipped you the right item (style,color and size) we do not offer any refund and it is only exchange.

We recommend that once you receive your suit or tuxedo, you go to a local tailor so they can custom-fit your suit or tuxedo to the contours of your body. Depending on what alterations need to be done,you can expect to pay anywhere from $5-25+ for alterations.

Find a local Tailor in your Area

SUPER PAGES LINK

If we shipped you the correct item,and for some other reason you still want us to exchange it for you, please include a money order or cashiers check for $25 handling fee payable to MensUSA in your package.

Any return packages include a note with:Your full name and address

Your order#

The reason for your return

Wat SKU#,Color and Size you need to exchange for

----------------------

Any returns we do accept are subject to a 20% restocking fee.

----------------------

You can keep track of this order's status,from 3 business days after you place your order by visiting TRACKING YOUR PACKAGE

You can search by zip code of First & LastName.

----------------------

If you ordered multiple items,they may ship in separate packages for faster delivery,we ship from different warehouses throughout the country.Please note:It may take 48 hours after your order ships for the carrior to update it's tracking information----------------------

If you need to exchange an item that needs our return policy from this order:reply back to this email with:

1.Request RMA#(no return packages are accepted without an RMA)

2.Print the email.

3.Gather items and all original packing material.

4.Ship package back ground to the following address:

mensUSA

11517 Santa Monica blvd.

Los Angeles,CA 90025

RETURN AND EXCHANGE FORM

----------------------

The item must be in its original condition with tags attached.

Please reply back to this email as soon as you send the package back with the Track# with what item you would like to exchange for and we will process the exchange.----------------------

WIN FREE SUITS/SLACKS/SHIRTS&TIES/IPADS/ $100CASH/&MANY MORE PRICES ALL YOU NEED TO DO IS:

SHARE US ON FACEBOOK

This order came from

--

11517 Santa Monica Blvd. Los Angeles, CA 90025

1 888 SUIT USA or [protected] or [protected]

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I've been shopping at Men's USA for a while now, and I have to say, my experience has been less than stellar. I've placed three orders with them, and each time, there's been some kind of issue.

The first time, I ordered a pair of shoes that were listed as "in stock" on their website. After I placed the order, I received three phone calls from them over the course of three days, but they never left a message. When I finally called back, I found out that the shoes had been discontinued by the manufacturer. Why were they still listed as "in stock" on the website, then? It was frustrating to say the least.

The second time, I ordered an overcoat. They kept telling me it was being shipped, but it never arrived. I had to cancel the order because they didn't meet my deadline. Eventually, I reordered the coat and did receive it, but the detachable fur collar was missing. I had to call them to get it sent to me separately.

The most recent issue was with a suit and tie I ordered. When the package arrived, there was no tie in the box. I called them and was told they would ship it to me. A week later, I still hadn't received it, so I called again. This time, they claimed to know nothing about it. They promised to ship the tie and give me a tracking number, but I'm still waiting for that tracking number.

It's frustrating that they can't seem to get their act together. It shouldn't be that hard to make sure everything is in the box and to tell the truth about shipping times. Their customer service is terrible, and I don't think I'll be shopping with them again.

I've bought stuff from Men's USA before and it was all good. I ordered a sport jacket and they said it would come in 4 business days. I tried to track it but nothing came up. After a week, they sent me an email saying they didn't have my jacket and offered me something else in a different color. I didn't like it, so I picked something else from TuxedoUSA, one of their other sites. They said they'd ship it, but after another week, I still didn't get any tracking info. So I called and they said they didn't have that one either, but they had something similar without a satin lapel. I asked for a picture, but they said they couldn't send one. I was getting tired of waiting, so I agreed to the substitute. But it's been another week and I still haven't gotten my jacket or any tracking info. I've sent them a bunch of emails, but they haven't answered any of them. This is the last time I'm buying from them and I'm gonna tell everyone I know not to buy from them either.

I own a business too, and I know that the most important thing is making sure your customers are happy. If you do that, the money will come. Men's USA didn't do that for me, so I'm not gonna give them any more of my money.

I recently reached out to Men's USA regarding an order I had placed. Unfortunately, the item I had ordered was no longer in stock and I was not refunded. I spoke with a representative named Vanessa who put me on hold for a lengthy 20 minutes. When she finally returned, there was no acknowledgement or apology for the long wait. I provided her with my information for the refund, but things quickly took a turn for the worse.

Vanessa became very disrespectful and rude when I asked why it was taking so long to receive my reimbursement. She was loud and obnoxious, and when I tried to explain my frustration, she simply repeated her behavior. I even tried to quote the fair debts collection act to her, but she continued to be rude and unhelpful. When I asked to speak with a supervisor, she claimed to be the supervisor and hung up on me.

I am extremely disappointed with the treatment I received from Men's USA and Vanessa. As customers, we deserve to be treated with respect and dignity. Without us, businesses like Men's USA would not exist and their employees would not have jobs. It is unacceptable for a representative to behave in such a manner, and I will be sharing my experience with others on social media, with family, friends, co-workers, and even in my community at churches, mosques, and military comrades.

It is important that we hold businesses accountable for their actions and refuse to spend our hard-earned money with those who do not respect us. Vanessa's behavior is likely a pattern that she is used to displaying, and it is unacceptable. I can only imagine how she treats customers in her own community in Los Angeles, California. Thank you, Vanessa, for your disrespect and for showing me that Men's USA is not a business that values its customers.

I recently bought a coat for my husband from Men's USA and was disappointed with the quality. I thought it was a cashmere/wool blend, but it felt more like felt fabric. The texture was completely different from my husband's other cashmere/wool blend coat. To make matters worse, there was a hole in one of the pockets when my husband tried it on.

I immediately called Men's USA to find out their return policy. The guy on the phone tried to convince me to exchange it for something else instead of returning it. It took a while for him to understand that I just wanted a refund. He seemed annoyed and finally agreed to send me an email with the return instructions.

When I checked my account later, I noticed that the refund was not for the full amount. I called Men's USA again and the girl on the line told me that they only waive the restock fee if pictures of the damage are sent along with the tracking number. I was frustrated because the guy on the phone never mentioned this to me. The girl waived the restock fee because I was unhappy, but they kept the shipping cost for them to ship it to me. So, we ended up losing $40 because of their return policy.

I would not recommend Men's USA to anyone. It's not worth your energy, time, or money. We won't be shopping here again.

I had a really bad experience with Men's USA. I ordered two jackets as a Christmas gift last year, but they didn't arrive in time for the big day. I was really disappointed, but I thought it was no big deal, I would just return them and get my money back. But that turned out to be a huge hassle.

When I contacted the company to return the jackets, they wanted me to take a credit and buy something else from them. I didn't want to do that, so I kept asking my husband to look through the website to find something else to buy. But he couldn't find anything he liked, so I kept emailing the company to get a return authorization.

Finally, I got the authorization, but then Covid happened and we weren't allowed to leave home. When it was finally OK to return to work and get the jackets shipped, the company emailed me that I was "too late." I couldn't believe it! Then, they emailed again to ask if it was OK to charge my card to send back the jackets I'd returned. I said no, explained the delay, but did not get a response. Instead, the jackets just came back.

Now I am out the original purchase price and an additional $72.19 for the return shipping. It's really frustrating and I wish I had seen the horrible reviews before I tried buying anything from this company. No matter what product you see on their website, try to buy it from a reputable company that wants you to be happy. Men's USA is not that company.

I recently had an experience with Men's USA (mensusa.com) that left me feeling frustrated and disappointed. I had ordered a jacket and shirt for a wedding weeks in advance, but when the shirt arrived, there was no jacket to be found. I checked the customer website, which stated that items could be shipped from different locations, so I waited a few days before calling to inquire about the missing jacket.

To my surprise, I was informed that they did not have the jacket I had ordered. I asked if there was anything similar available, but received no reply. I called again, only to be told that there was nothing similar in my size. I was upset that no one had bothered to call me to inform me of the issue, and I had to do all the calling myself.

Eventually, the owner called me and offered to upgrade me to a full suit at a discounted price, which I agreed to. However, the suit did not arrive as promised. I called again and was told that it had missed being shipped, but they would send it out overnight and call me with tracking information. Once again, I received no call and had to follow up myself.

This time, I spoke with a manager named Isaiah, who assured me that the suit would be shipped out overnight and that I would receive tracking information by 8pm. If there were any issues, I could email him and he would help me the next day. However, once again, I received no tracking information and no suit. When I called to inquire, I was met with a very rude customer support person named Maggie, who was unhelpful and refused to give me shipping information. She promised to email me, but once again, I received no email, no suit, and no apology.

Now, I am scrambling to find clothes for the wedding in just two days. I would strongly advise against buying from Men's USA, as they clearly do not care about their customers or the impact their mistakes can have on special events. To make matters worse, the original jacket in my size is still available on their website, meaning that someone else may have the same problem in the future.

I recently made a purchase from Men's USA, specifically a blush pink tuxedo jacket for my upcoming wedding. I ordered it four weeks in advance to ensure it would arrive on time. However, I was disappointed to find out that my item had not been shipped within the 10-day guarantee period. When I contacted the company to inquire about the delay, they immediately blamed it on FedEx, stating that they had already picked up the item. However, when I contacted FedEx, they disputed this claim, stating that the label had been created but the item had never been picked up.

After speaking with a supervisor named Rico, he promised to ship out another jacket and I agreed to pay the overnight shipping cost of $75. However, when I received the replacement jacket, it was not only the wrong size but also a bright red color instead of the blush pink I had ordered. I immediately contacted the company to return the item, but I was met with terrible customer service. I was hung up on multiple times, given incorrect information, and even yelled at.

To make matters worse, I was charged $40 for the overnight shipping of the replacement jacket, $20 to return the wrong item, and a $15 restocking fee for an item that I never even took out of the plastic. The total cost of my jacket was $175, but after deducting the shipping and restocking fees, I was left with a loss.

Due to the poor quality of customer service and the overall negative experience, I had to purchase a tuxedo from a local store at the last minute and wear the same one as my groomsmen. I would never do business with Men's USA again and I strongly advise others to avoid this company as well.

I recently made a purchase from Men's USA (mensusa.com) and I must say, I was quite disappointed with the customer service I received. I ordered a tuxedo over the phone and the photo online showed a coat with tails, pants, vest, shirt, and bow tie. However, the agent informed me that the price given was only for the coat and pants. I agreed to this and the agent priced the other three items separately, which I also approved.

To my surprise, the order arrived very quickly and everything fit perfectly except for the vest. The vest was sent in a size 42 Long, while everything else was correct at 42R. I immediately emailed the company as directed, expecting them to instruct me on how to return the incorrect vest and have them send the correct size. However, the response I received was very curt and unhelpful. They informed me that they only accept returns on whole sets and that I would have to get the vest tailored to my size at my own expense.

This was very frustrating for me, as the agent who took my original order had informed me that only the coat and pants were a set. It seemed like a simple request to send me the correct size vest and have me return the wrong one, but the company refused to help me. This experience left me with the impression that Men's USA has no sense of customer service and does not care about their customers. At least not online or over the phone.

I was disappointed that this could have been an easy and inexpensive fix for them, but instead I was left with an incorrect item and no help from the company. I will not be ordering from them again. I gave them two stars because the items that were correct fit well and I was happy with them, but the poor customer service left a bad taste in my mouth.

I had a really bad experience with Men's USA. I spoke with Jonas, who is supposed to be the wholesale manager, and the owner, Alberto. I placed an order on a Saturday and ended up having to pay an additional $10 per suit because Jonas gave me the wrong price. They wouldn't honor the price they quoted me. I confirmed on Monday that I needed the suits to be shipped in two days because I needed them for a wedding on Friday. I even paid extra for the two-day shipping. But on Thursday, I still hadn't received my order. I asked for a refund and a FedEx return label, but I didn't receive any correspondence from Jonas. I escalated the issue on Friday, but still didn't receive an apology or any correspondence. On Saturday, I requested a refund and a return label, but I didn't receive a response. When I called on Monday, Jonas ignored my call and let it go to voicemail. I called the main number and he miraculously answered. He acted like he didn't know anything and then gave me to Alberto, who was unyielding. He told me to return the suits at my own cost for a refund and then hung up on me. As a local, small business retailer, we lost money doing business with this company. I will never do business with them again and will tell everyone I know to stay away from them.

I recently bought a suit from Men's USA and was disappointed with my experience. After making my purchase, I received a notification that my item had been shipped via FedEx. However, when I checked the tracking information a week later, I discovered that the item had never been picked up. I reached out to the company multiple times, but their responses were unhelpful and they never followed up with me as promised.

I decided to contact FedEx directly to see if they could provide any insight into the situation. They informed me that the store had never called for pick up and that simply creating a shipping label does not guarantee that the item has been shipped. I reached out to Men's USA again with this information, but they stopped responding to my emails altogether.

Feeling frustrated and taken advantage of, I decided to do some research on the company. To my dismay, I found numerous one-star reviews from customers who had experienced similar issues. Many reported that Men's USA had taken their money and failed to ship their items, or had shipped the wrong item and then charged them restocking fees and additional shipping charges to correct their mistake.

I ultimately decided to dispute the charge with my credit card company, as I never received the item I paid for and Men's USA was unresponsive and dishonest in their dealings with me. I believe that businesses like this should not be allowed to continue operating, and I urge others to avoid purchasing from them in the future.

In conclusion, my experience with Men's USA was extremely disappointing and I would not recommend them to anyone. Their lack of communication, dishonesty, and poor business practices are unacceptable and should not be tolerated.

Place my order online on April 23, 2022. Order 3 pleated dress pants. Paid extra to have them shipped to Canada. Their website says to check back in 3 days for tracking. Checked for 7 straight days. Finally called and they confirmed items would be shipped that Friday. Already a week late by this time. Received tracking number a week later. Supposed to have arrive on May 2, 2022. Delivery date changed 3 times. Finally received on May 6th, 2022.

Opened the package. All 3 pants were advertised as NO HELM. All 3 pants had hems. I ordered charcoal grey. Color was a very light grey. I ordered Navy, 65% polyester. Navy pants was 100% wool. Ordered black size 38 waist. Size was a 38 LARGE that was 2 TIMES my leg size. All 3 items are useless to me.

Their website says to email for refunds. I have emailed them in total since my purchase ELEVEN TIMES. THEY DID NOT ANSWER ONCE. I called them and now they want me to return the items AT MY EXPENSE. They messed up on ALL THREE ITEMS and yet they want me to pay to return. HUNDREDS of reviews state even after returning, clients never are refunded.

Ordered what was pictured as a bright Green vest and pants for kid's prom, as well as a solid color shirt that should have been "free" as advertised.

What was delivered was nearly black it was so dark. Shirt didn't arrive until a week after the vest and pants, too late for prom.

Contacted this scam company to complain about the vest and pants, they offered to let me keep them with a 30% discount. Pretty ridiculous if you ask me since the wrong thing, even discounted, is still the wrong thing!

They then insisted that they sent everything exactly as ordered, even though the description clearly states "GREEN"

This company is clearly a fraud and has many other shell sites as well, so beware in dealing with them or any others like them.

In March 21 /22 I order 2 suite from the website then I receive email from the store saying we not have the 2 suit I reply to the email to ask for my refund back and No respond to me when I call 4 time to ask for my money they hung on me

Very very bad customer service I am never buy from this store again or any one I know will.

How you keep my money all this time and you don’t have my order. I will report to the consumer department in Washington DC with all the documents I have .

I called regarding a suit I was purchasing in which I got a text message about.The customer service person who said her name was Sandy was short and very rude. I also asked to speak with a supervisor in which she replied she was the supervisor, which I doubt she was as she knew that I wanted to report her because I mentioned to her how rude she was being. This Tux was for my Daughters Wedding and I wanted to make sure it was right. I didn't want to purchase the suit I ended up with because it was above budget and was 40.00 more than the original suit I was purchasing...I see there are several complaints about rudeness with this company. I buy a lot of items for my husband online and thought I had found a company with integrity but that was not the case. I Would appreciate patience and exceptional or adequate service when I'm spending my money to buy a product and especially when it's on line. This company has lost my business and all those that I was planning to refer to them as I really liked the suits advertised on the site and know several others that are looking for a reputable company to purchase mens attire.

Nita Morgan

[protected]@gmail.com

Jessica was rude and interruptive. I tried to explain to her what my situation was and what the other representative told me yesterday, on 10/27. She
Insisted it was my responsibility to call FedEx when her coworker told me to call back today for resolution. When I asked to speak with someone else, she denied my request and stated no one else was available. I explained to her that I had paid an additional $50 for next day shipping and the tracking information that was sent to me has delivery pending for Tuesday 11/3. I needed the jacket by 10/30.

I purchased a 3 piece suit. They charged men the price+free shipping+$10 for something. The pants and coat did not fit. I sent several emails and did not get a response for many business days. I tried to call during their business hours but no one ever answered. I ask for a RMA and days later they informed me that It could not be returned even though they have a 100% fit guarantee. I had to turn it over to my credit card company before they would agree to allow me to return it. I sent it back in the original box and all the tags and everything was still on there. They only refunded part of the suit price even though it was exactly like it was sent an even returned in the same box. I will never buy anything from this Shady and crooked company again. DO NOT buy anything from Mensusa.com, go to some other website or risk getting cheated by this company.