KingSize Direct
Reviews and Complaints

This complaint is about the company KingSize. I ordered 7 items for my son's holiday gifts. I paid through paypal and sent to my postal box. Paypal did not say that I needed a street address. When checking the tracking it said it had been delivered but I never received the item. When checking with the shipper Fedex they refused to tell me where the package had been delivered. I had my daughter who happens to live in Abilene, Kansas ( I live in Oklahoma) check the delivery picture and it was delivered to one of her old addresses in Abilene, KS. She talked with the lady at that address and she told my daughter she returned the package to Fedex. Fedex told me I would have to file a claim with KingSize which apparently is also Full Beauty Brands. I talked with a lady who was from overseas and she told me I would have to file a claim on their website, and that Fedex had used a third party deliverer, however, I could not find it. I am very frustrated because I feel like I have gotten the run around because someone did not look at the address and sent it to the wrong state. I have however filed a claim with paypal and am waiting for their reply. This is not rocket science. Please help!

My husband placed an order with King Service (order#[protected])

in June '23. To date he has never received any products from this company, However, he has received several bills with the most recent bill received he last week of Oct.

The issue begin when he received the very first bill in Sept we immediately contacted the company to dispute the charges because my husband never received any products. When we called the KS customer service team we inform this person he never received the product & will not be held liable for the charges. The agent state it showed an item was sent to our address we advise we never received any items from the company. The agent ask my husband to complete sometime of affidavit and return it to the company. A form was complete & returned on the day we spoke with the agent.

On the same day we spoke with a KS agent & credit department we were advised there was a second order on back order in which my ask that it be cancelled. The next month after my husband received another bill he called KS entered his information & the automated system said he had no orders with KS.

Fast forward to today he received the most recent bill a week ago we call KS & the credit department and they both pointed fingers at the other. We then learn that my husband has been referred to a collection agency in which we have never received any calls or correspondence from.

I made a purchase that was an outrageous amount to begin with, and the shipping was for next day. What's they failed to deliver on? Also had me on hold for 4 hours. Waiting to speak to a supervisor today. I was held on hold for another hour and a could still not tell me why my order was placed on old? No I have nothing to wear to my mother's Funeral I am very disappointed and then on top of everything. They're just just respectful and rude. And then when I access week to a supervisor I was told there was none that works on a weekend which we know that's a lie and then I just kept on being put on hold and no one would come back to the phone, and then they expect people to pay this to where Outrageous amount

I placed an order late in August. I had moved to a different apartment & indicated that on the ship to address. It was delivered to my old apartment. I have submitted two signed affidavits which they claim not to have received. I have indicated I want to reorder after my account is credited.

I spoke to several KingSize people & then a supervisor. First they wanted me to resubmit the affidavit for a third time. Then, since they have a picture of the box at a "door", they refused to credit my account. I asked if that picture includes the apartment number on the door. It did not. It could've been delivered anywhere. I'm canceling my account. They honestly did not have the ability to understand my issue.

Ordered 7 items they were bigger than expected return them for an exchange and that is when I really got screwed they never sent anything back after I sent the form for exchanges and waited for them to say the items where on there way contacted them after waiting 2 weeks and they told me they refunded me the money when that wasn’t what I wanted then told me I owed them $25 for the shipping I never received anything back so I ask so you want me to pay shipping for something I returned for exchange and your employees decided to credit me back my money instead of sending the correct size then your company never notified me of any of these actions had I not call to check I wouldn’t have known anything then when I contacted king size customer service I got past around like a basketball yielding no results and having to pay $25 so that it wouldn’t ruin my credit I will never recommend them to anyone and definitely wouldn’t give them a good review I left a message for there corporate office and still haven’t received a response poor customer service for sure I would definitely give them 1 star rating and the truth is I wish I could give them a 0 Thanks for nothing

I have spoken to someone 4 different times in the last 2 days. I returned 2 items on july 3rhd and have yet to see a credit on my king size account. I returned 2 other items on july 17th and have received that credit on my account. I've been told my first credit would be a gift card. I do not want a gift card! I"ve never gotten a gift card before!

My husband and I recently purchased several items from Kingsize Direct after he had a positive experience with an item he bought through Amazon. We ordered three pairs of pants, all the same style but different colors. Unfortunately, when they arrived, two of the three were slightly smaller than the other and had to be returned. This was disappointing as it showed inconsistency in their construction.

However, the real trouble began when we tried to return the items. Their return process and customer service were terrible. We were informed that unless we wanted to pay a $9.99 return shipping fee, we would have to take a store credit. We were okay with this as there were several items my husband was interested in. However, the credit took over a month to process, even though the tracking showed that they had received the return three days later. It took several calls to get the "gift card" credit issued, and by the time it was, the items my husband wanted were no longer in stock.

After much effort, he found something to use the credit on and placed an order. However, about ten days later, Kingsize sent an email saying there was a delay in shipping the item with no updated delivery time. My husband called Kingsize to inquire about the delay and was told they could not provide a ship date. He asked to cancel the order, but they said it wasn't possible because the item was on the loading dock. We were just about to file a dispute with the credit card company when the item finally arrived, about two weeks later.

It took two months from the date of the initial return and numerous calls before the new item arrived. The experience was frustrating and time-consuming. We would not recommend Kingsize Direct to anyone.

I been buying stuff from KingSize Direct for years and it's been all good until now. I was trying to use a discount code on my order but it wouldn't work. So I called the number on the website and talked to this lady in the membership department. She told me that I couldn't use the discount because I already had a membership and they had been taking money out of my account. I was like, what membership? I didn't sign up for no membership. So I asked her to cancel it and she said she would send me an email with a discount code for 10% off and free shipping. But when I tried to use it, I couldn't log into my account. So I called back and talked to another person who said my account had been terminated. What the heck? So I asked them to cancel my order and they transferred me to customer service, but it was just an automated service with no option to cancel. I called back and got the same thing, and then found out they were closed. So I called this morning to cancel my order but the guy said it was too late and I would have to send it back for a refund. This is some messed up service, man. I ain't never buying nothing from them again. Zero stars.

I made an order on kingsizedirect.com in mid-September, but unfortunately, the size I ordered didn't fit me well. I returned the item and asked for the same inseam but a different waist. However, the prepaid return postage was a joke because I dropped it at the post office, but it wasn't picked up by their "return agent" for almost a week. Then it took several days for the package to get back to them. All in all, it took TWO WEEKS for them to get the item for exchange. Finally, I received an email saying that the replacement items had been shipped. I looked up the order on their website, only to discover that THEY DIDN'T BOTHER TO HEM THE PANTS!

I called them to bring this to their attention, and their response was quite disappointing. They asked me if I wanted to place an order for the correct inseam and then return the unhemmed pants when I received them. But, they also warned me that there would be a restocking fee for the unhemmed pants because it was a return and not an exchange. Seriously? They want me to give them MORE money to send a third pair of pants because they didn't process the exchange correctly? And they expect me to pay extra to return something they screwed up?

I waited for the unhemmed pants and returned them immediately to try yet again to get the right size. I placed my original order on September 18th, which was almost SEVEN WEEKS AGO! And again, I had to wait for nearly two weeks for the company to get the returned item. It was quite frustrating to deal with their incompetence.

What made it worse was that while I was trying to sort out the issue, the company had the audacity to spam me twice a day with emails trying to get me to place more orders. Seriously, they need to get their act together and focus on improving their customer service instead of bombarding their customers with spam emails.

Overall, my experience with kingsizedirect.com was disappointing. The prepaid return postage was a joke, and their customer service was terrible. I wouldn't recommend this website to anyone, and I certainly won't be placing any more orders with them.

So, I got these pants from King Size Direct and I wore them four times. I was on the D train today and when I took my seat, something happened. I won't go into too much detail, but let's just say that my pants didn't hold up too well. I was pretty upset about it, so I decided to contact the company and see what they could do for me.

I got in touch with a representative and they told me that their merchandise is tested for all sorts of things, like material content, fabric, details, style, and sizing. They said that they have a Quality Assurance Group that is always reviewing their processes to make sure that everything is up to snuff. They also said that if I wasn't satisfied with my purchase, I could return it within 60 days for an exchange or refund.

Unfortunately, it had been longer than 60 days since I bought the pants, so I couldn't get a refund or exchange. The representative apologized for the inconvenience and said that they couldn't offer any adjustments. I was pretty frustrated at this point, so I asked if they wanted to see a photo of what had happened to my pants. They declined, but said that they would note my file and forward my feedback to the proper department.

I'm not sure if anything will come of it, but I wanted to share my experience with others who might be thinking about buying pants from King Size Direct. While their merchandise might be tested for all sorts of things, it doesn't seem like it holds up too well in real life situations. If you do decide to buy from them, just make sure that you're within the 60 day return policy. Otherwise, you might be out of luck like I was.

This company, KingSize Direct, is not a good choice for anyone looking for reliable and efficient service. My experience with them was terrible, and I would not recommend them to anyone.

First of all, their delivery time frame is ridiculous. They claim that it will take 7-12 days for your order to arrive, which is far too long in this day and age. Amazon, for example, can deliver items in just 2-6 days. This alone should be a red flag for anyone considering ordering from KingSize Direct.

But it gets worse. When my uncle placed an order with them, they added insult to injury by sending a message that said "Allow extra time for your order to arrive. It may take 2-4 business days before your package starts moving, but You should receive your items in 7 to 12 days". This is unacceptable. If they know that it will take that long for the package to start moving, they should adjust their delivery time frame accordingly.

When the maximum delivery period had passed and my uncle had not received his order, he tried to cancel it. But he was placed on hold for hours and no one answered. When he sent them a message, it took 3 days for them to respond, and their tone was impolite and dismissive. They basically told him that he was not important and that he needed to wait.

When my uncle finally got through to someone on their 800 number, he was told that the order was "in process" and could not be cancelled. This was despite the fact that the order had not shipped and there was no guaranteed delivery date. It was clear that they did not care about their customers or their satisfaction.

To make matters worse, after my uncle called them, they mysteriously changed their message to "order may arrive after the date listed on your order tracking page". This was added after they had failed to deliver on time, and it was clear that they were trying to cover their tracks.

In conclusion, I would not recommend KingSize Direct to anyone. Their service is unreliable, their delivery time frame is excessive, and their customer service is rude and dismissive. Save yourself the hassle and order from a more reputable company.

I gotta say, don't ever pay for that fancy expedited shipping from KingSize Direct. I made the mistake of shelling out $34 for 2-day shipping, thinking I'd get my order by Friday. But nope, it didn't arrive until the following Monday. That's a whole 6 days after I made my purchase, and 4 business days after. I mean, I only paid for the speedy shipping because I needed the item fast, you know? But they totally screwed me over.

So I called them up, thinking I could at least get a refund on that $34. But nope, they told me that when I paid for express shipping, it was in tandem with standard shipping. And since they failed on the express part, I still had to pay for the standard. They only wanted to refund half of my $34, can you believe it? Like, why would anyone pay $16.99 for standard shipping (which takes 6-10 business days), when they could get free shipping (which takes 7-12 days)? It's like they know they won't deliver on time, but they still want to rip you off.

It took them a whole 36 hours just to pick and pack my order and get it to UPS in Kentucky. And yet, they expect it to magically arrive in California in just 48 hours? Come on, now. They know from the moment you pay for express shipping that they don't have to deliver on their promise, and they still get to charge you $16.99. It's almost like straight-up fraud, if you ask me.

I even said I wanted to cancel my entire order, but they didn't seem to care. They told me that even if I refused the order or shipped it back, they still wouldn't refund me the $17. After being a loyal customer for 20 years, they lost my business for good. I'm sticking with DXL from now on. Sure, their big and tall clothes might be more expensive, but at least they always deliver when they say they will, and they don't cheat their customers.

And don't even get me started on KingSize's customer service. They talked to me like robots, like they had a script to follow and didn't care about my concerns. Save yourself the headache and don't deal with this company.

I recently had a not-so-great experience with KingSize Direct. I was in need of some long pant and sleeve swimsuits for an upcoming vacation, as I'm not supposed to be in the sun. I came across this company, which offers clothing for both men and women, and decided to give them a try. However, I quickly realized that the smallest size they offered was 14/XL, which was still too big for me. The quality of the clothing was also very poor, which was disappointing.

I also ordered an XL swim trunk for my husband, which was the smallest size they had. Unfortunately, it was like a boat sail on him. To make matters worse, the shipping process was a nightmare. It took over a month for them to even send out the items after I paid, and when I called to inquire about the delay, they had all sorts of excuses. When the items finally arrived, it took nearly a month to get to me. They sent it on April 21, 2021, and it was finally delivered on May 10, 2021. However, one item was missing, which was supposed to be sent a few days later according to their website.

I decided to wait to mail the returns back because I had made up my mind that I wasn't keeping anything. The quality and size were not up to par, and I was also unhappy with how I was treated. The missing item showed up right before my vacation, so I had to take the items with me to mail them back from my destination.

I sent the items back on June 15, 2021, which was definitely within 60 days of when I received them. However, when I received a package back on August 7, 2021, I was disappointed to find out that I didn't receive a refund. Instead, the package contained the items I had returned, with a note saying "Old Merchandise." They claimed that the cut-off date for returns was June 20, even though the post office had the package out for delivery on June 18.

It's frustrating to see a company keep someone's money for crappy quality merchandise. They seem to have every excuse as to why it's okay for a customer to wait on them to receive a product they paid for, but they won't refund money based on what they believe is biased to only benefit them. I didn't receive the product until May, so I don't think it's fair for them to have such a strict cut-off date for returns.

If KingSize Direct wants their customers to have understanding and grace for their shortfalls, they should be giving the same. Unfortunately, based on the numerous poor reviews I've seen, it doesn't seem like they do.

I recently placed two orders on KingSize Direct's website for Father's Day gifts for my boyfriend. While I received most of my items in my second package, I was disappointed to find that the undershirts I ordered were missing. I checked the website and it stated that everything was available, but when I received the order form in the mail, I noticed that the undershirts were on back order until JULY. I was frustrated that this was not communicated to me before placing my order and that I did not receive an email asking if I still wanted the items due to the back order.

I have spoken to several customer service representatives who were rude and unhelpful. They kept telling me that because the item was on back order, I could not cancel or change my order. I have seen the charge on my bank account a few times, but it always disappears. When I spoke to a representative named Mark, he told me that the item should be shipping out soon, but I have been waiting for weeks and they cannot give me a shipping date. I am frustrated that they want me to wait for something I do not even want anymore and still let them take my money.

I have already found a replacement item from another company, but I still have to wait for KingSize Direct to send me something I do not want and let them charge my bank account as they please. I am disappointed with their lack of communication and customer service. I will be contacting corporate and stopping payment on this charge. I am upset and they do not seem to care. If you choose to shop with this company, be aware that some of your items may not come and you may have to wait until they decide to ship them. This experience has left me frustrated and I no longer feel the need to be nice if this is how they treat people.

So, I decided to give KingSize Direct a try and opened an account to buy some clothes for my son. I was hoping to find some quality items for gifts and such, but unfortunately, the prices were pretty steep and the sizing charts were unreliable. The clothing quality was just okay, but I guess that's what you get with catalog items, right?

I have a habit of paying off my balance before ordering more, and my first and last order was before Christmas. I paid it off in December, but little did I realize that even with a zero balance, KS would decide to charge me a minimum interest fee. I was so surprised and disappointed by this shady practice. And to make matters worse, when I didn't realize there was a fee on my account, they charged me a late fee. This went on for THREE MONTHS, and each month, the late fee got bigger. I couldn't believe it! It was so shady and unfair.

To my surprise, KS decided to contact me to bug me over the bill just yesterday. They began bombarding my phone with calls, and I was teaching at the time and couldn't answer right away. When I finally did, I was confused about the balance. I paid it back down to zero thinking maybe my son ordered something and then looked at my account online. I was shocked to see that they were charging interest on a zero balance and a late fee for a 2.00 fee that is too ridiculous to even contemplate! I mean, really?!

I'll admit that I should have read the fine print, but I just figured that since they're all linked, KS would have the same policies as WW and R, neither of which have a minimum interest payment. I was wrong in my assumption that this is a reputable business, and I canceled my account yesterday as well. The weird thing is that I can still log on and access my info, so now I'm worried that KS is not going to honor the cancellation. It's so shady and unprofessional.

My recommendation to anyone who is contemplating opening an account with an in-store card is to not do it. It's just not worth it. KS should be ashamed of their shady practices, and I hope they take steps to improve their customer service and policies.

I gotta say, I'm not one to complain much. I'm usually pretty chill about things. But let me tell ya, my experience with KingSize Direct Customer Service was a real doozy. I ordered a couple of Christmas gifts for my hubby back in October, and only one of the shirts ever showed up. I mean, come on, what kind of operation are they running over there?

So, after Christmas, I tried to return the one shirt I did get because it was way too small. And get this, when I went to do the return online, there was no mention of their super strict 60 day return policy. And they don't even take the holidays into consideration! I mean, seriously, who does that? So, I ended up trying to return the shirt 63 days after I bought it, but apparently that's a big no-no in their book.

When I called customer service to try and sort things out, I was met with some of the rudest people I've ever talked to. And I talked to three different people, all of whom were just awful. They basically told me that KingSize Direct doesn't care when or why you ordered something, and that they can't help you no matter what. Even if I had called on the 61st day, they wouldn't have done anything for me.

Now, I do a lot of my shopping online, and I've never had such a terrible experience with customer service. And I've definitely never dealt with a company that doesn't take holiday shopping into consideration. I mean, come on, it's the holidays! Cut us some slack, right?

And to top it all off, the return process was a complete nightmare. It probably cost them more to accept the return, repackage it, print a new invoice with a bogus reason for the return, and then pay for shipping than it did to just let me return the dang shirt. It's just unbelievable.

Anyway, I'm never shopping at KingSize Direct or any of their affiliate companies again. And I suggest you don't either. Save yourself the headache and go somewhere else.

I left specific request that you ring door bell upon delivery. Order was left on the ground in front of door. Packages stolen. I am very upset. Can not reach live agent assistance. Frustrated and wanting to be refunded for this purchase. Originally ordered as Christmas gifts. 1st, the order was delivered wrong sizes. Now late and stolen because it was left unattended. ! Uggghhhh!

11/29/22 I called to cancel my card. They charged interest and fees on a zero balance card and continued to charge fees. This is after their portal was unavailable for well over a month, I believe. I kinda feel like they did that on purpose to try to throw people off so that they could do this. I don't understand how there could be interest charged to a zero balance card. I had to pay the fees to cancel the card. Customer service were condescending and failed to address my specific issue, instead giving me an elementary lesson on how credit cards work. I tried to stop the rep by saying I know how credit cards work, and she told me I was interrupting her, which is what I was trying to do, but I let her finish being condescending. When I asked her to address the specific charges she hung up on me. They literally stole from me and won't even address it. I was offered a refund by direct message with another representative but that it would only come if I had a balance on the card. I was going to ask the rep on the phone but she hung up on me before I could ask. Also, their clothes suck and are inferior in quality and not even consistent with regard to fit. Absolutely the worst and they prey on an underserved community.

So I ordered(11/18/22) a hoodie for a Christmas gift, relazed it was the wrong type of hoodie went to do a return and in order to get it back on my card they charge a processing fee.. which I didn’t understand never done a return and charge for it. I did chat to understand. And Jacob told me we charge that it’s policy when telling him that didn’t help me understand why he said it’s policy have a good day. I told him that that’s a bit rude of him and that I will cal customer service for him to say no problem have a good day.. terrible customer service. Once I receive my right hoodie, I will never order from them again.

Customer Service lie to the customers when a order is being shipped. Also Kingsize service over all is not up to part at all. Delay in shipping, I never get free shiiping. As a customer you get mislead by customer service and management. I been shopping with kingsize for several years and the over all service is not up to part. I dont even get a email with tracking to track my items. They hand you 1 excuse after the other. makes no sense.