MTB Mechanical’s earns a 1.0-star rating from 2 reviews, showing that the majority of customers are dissatisfied with HVAC services.
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MTB Mechanical is a terrible company
MTB Mechanical is a terrible company. They put in 2 fancy *** systems, including a pricey zone system. I remember my builder saying it cost $24K for these 2 systems. But guess what? MTB Mechanical didn't bother to register the units with *** after they installed them. Both Evaporator coils broke down at the same time. Can you believe it? The units are only 6 years old! Because MTB didn't register them with the Manufacturer, the 10-year MFG warranty won't be honored. Thanks a lot, MTB! You guys are so amazing! NOT! Even my brother-in-law had problems with his *** units just a year after MTB sold and installed them. MTB never bothered to come and check their work without demanding an unreasonable amount to review it. My advice? Stay away from this company because they clearly don't care about customer service after the sale. There's no possible explanation they could give me for not registering my units with the MFG.
MTB Mechanical Complaints 1
In August, I scheduled a Mini-Split Coil Clean for September 21st using a Bib Kit
In August, I scheduled a Mini-Split Coil Clean for September 21st using a Bib Kit. It was the first appointment available from MTB Mechanical, Inc. Other companies said they could do the service, but when the technician arrived, they couldn't. I made sure multiple times that MTB could do it, and they even checked with a supervisor who quoted me less than $200 for the service. However, when the technician arrived, he said they don't offer that service and suggested taking the whole thing apart and cleaning it for around $800. I spoke with Chris, the GM, and he tried to blame me for the delay in getting the service done. He was unwilling to buy the necessary equipment for the initial promised service, which would cost around $50-150, or to lower the price of the more expensive service to make up for their mistake. The unit has been blowing mold, causing health issues during the summer. The GM refused to admit fault and fix the mistake, wasting a whole month of time for a health issue.
Is MTB Mechanical Legit?
MTB Mechanical earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for MTB Mechanical. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Mtbmechanical.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Mtbmechanical.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Mtbmechanical.com you are considering visiting, which is associated with MTB Mechanical, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The MTB Mechanical website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
However ComplaintsBoard has detected that:
- Mtbmechanical.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The mtbmechanical.com may offer a niche product or service that is only of interest to a smaller audience.
- MTB Mechanical protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About MTB Mechanical
One of the key strengths of MTB Mechanical is their team of highly skilled and experienced professionals. Their technicians are well-trained and possess a deep understanding of mechanical systems, allowing them to tackle even the most complex projects with confidence. Whether it's HVAC installations, repairs, or maintenance, MTB Mechanical's team has the expertise to deliver exceptional results.
In addition to their technical proficiency, MTB Mechanical also prides itself on its commitment to customer satisfaction. They prioritize open communication and work closely with clients to understand their specific needs and requirements. This personalized approach ensures that every project is tailored to meet the unique demands of each customer, resulting in highly customized solutions.
MTB Mechanical's dedication to quality is evident in the products and materials they use. They partner with trusted suppliers to source high-quality equipment, ensuring that their installations are built to last. By using top-of-the-line products, they guarantee optimal performance and longevity, providing customers with peace of mind.
Furthermore, MTB Mechanical understands the importance of timely and efficient service. They recognize that mechanical issues can disrupt daily operations and cause inconvenience, which is why they prioritize prompt response times. Their team is committed to delivering quick and effective solutions, minimizing downtime and maximizing productivity.
With a strong emphasis on professionalism and reliability, MTB Mechanical has built a solid reputation in the industry. Their commitment to excellence, combined with their extensive knowledge and expertise, sets them apart from their competitors. Whether it's for residential or commercial projects, customers can trust MTB Mechanical to deliver exceptional mechanical services that meet and exceed expectations.
In conclusion, MTB Mechanical is a highly reputable company that offers a wide range of mechanical services. With their skilled team, commitment to customer satisfaction, high-quality products, and efficient service, they have established themselves as a trusted name in the industry. When it comes to mechanical needs, MTB Mechanical is the go-to choice for reliable and exceptional service.
Overview of MTB Mechanical complaint handling
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MTB Mechanical Contacts
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MTB Mechanical phone numbers+1 (704) 321-9250+1 (704) 321-9250Click up if you have successfully reached MTB Mechanical by calling +1 (704) 321-9250 phone number 0 0 users reported that they have successfully reached MTB Mechanical by calling +1 (704) 321-9250 phone number Click down if you have unsuccessfully reached MTB Mechanical by calling +1 (704) 321-9250 phone number 0 0 users reported that they have UNsuccessfully reached MTB Mechanical by calling +1 (704) 321-9250 phone number
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MTB Mechanical emailssupport@mtbmechanical.com99%Confidence score: 99%Support
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MTB Mechanical address1201 Industrial Dr, Matthews, North Carolina, 28105-5311, United States
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MTB Mechanical social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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