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I purchased a bus ticket with National express and now for two months I have had £8.00 deducted first month and now in May £ 10.00. how can I stop that deduction
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
This happened to me too when I booked with National Express. The Time Rewards phone number to ring is [protected].
It is a long process: lots of Kakfakesque yes and nos to answer. But keep on hanging on!
At the end I chose the 'I do NOT want to cancel" option and eventually I had to option to speak to an advisor.
Ask to speak to a supervisor. The one I spoke to was very helpful and has PROMISED ("please take my word for it" she said) to REFUND the money taken from my account. She is going to send a hard copy of a claim form etc through the post and by email.
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k c Chu
Portsmouth, GB
1 comments
k c Chu
of Portsmouth, GB
Apr 26, 20128:46 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
To-My Time Rewards National Erpress. Reference : Membership ID : [protected]
Dear Sir,
It appears you are taking ten pound from my account for a service I have not and do not
require.
Please cancel this service as soon as possible and advise me in writing.
signed
from : K. C. Chu
Last payment date : 7.2.2012
Amount ; Ten pound
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Wiadrus Wiaderny
US
1 comments
Wiadrus Wiaderny
of US
Jul 31, 20228:45 pm EDT
Can you return me my money ? I didn't set up anything like this
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Rob Welsford
Northampton, GB
1 comments
Rob Welsford
of Northampton, GB
Aug 22, 20221:37 pm EDT
Withdrawal from account on 16/08/22. (£15)
No recollection of using this service or buying anything from them
I
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Ijeoma Chukunyere
US
1 comments
Ijeoma Chukunyere
of US
Aug 24, 20229:30 pm EDT
I've just noticed another £15 has gone missing from my account, but they never explain why. Apparently it's something to do with the Trainline service app, but I haven't used this service in years. Is there a way I can get my money back?
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Levi22David
London, GB
2 comments
Levi22David
of London, GB
Aug 30, 20227:37 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Money taken out my account without my knowledge or my consent
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Gh0stgxirl
US
2 comments
Gh0stgxirl
of US
Sep 07, 202210:53 am EDT
hello I've just checked my bank account and Deen that £15 has been taken without my consent I have never heard of this company nor have I signed up to any subscription with them I want my money back. I am having a very stressful time and any money I really need right now I want a refund straight away!
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Tiggss
Ashford, GB
1 comments
Tiggss
of Ashford, GB
Sep 07, 20225:09 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
My time rewards have been taking out £15 every month since May 2022.. I don’t even know how this has even happened but I am very fustrated at this.
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Mytimerewards
Liverpool, GB
1 comments
Mytimerewards
of Liverpool, GB
Sep 07, 20228:42 pm EDT
Why has £15 come out of my bank account when I don’t even know who this company is well I want a refund otherwise am taking this to the police
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26Ryland
Wrexham, GB
2 comments
26Ryland
of Wrexham, GB
Sep 21, 20221:38 am EDT
My Time Rewards has taken £15 from my account and has made it a subscription to pay every month. I have never signed up for nor heard of this company. I have emailed them with no answer. I am considering contacting the police for fraudulent spending. They have my name and address without me providing them with this?
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Penni Lorna
Edinburgh, GB
1 comments
Penni Lorna
of Edinburgh, GB
Nov 29, 202211:20 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
after getting a railcard two years ago - my time rewards started taking money out of my account without consent. Is it possible for me to have this money refunded?
This started on 31 March 2020 and there have been 32 payments of £15 each which is a total of £480
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Elizabeth732
Glasgow, GB
1 comments
Elizabeth732
of Glasgow, GB
Dec 14, 20227:29 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
Two payments of £15 have been taken out of my account when i did NOT sign up for such a scheme
I provided my details as they were asked for to deposit cashback into my account - this is a scam and i want ALL OF MY DETAILS removed from your database and a full refund
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Marubeni
London, GB
1 comments
Marubeni
of London, GB
Dec 31, 20223:19 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
GBP15.00 is taken from my credit card without my consent.
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Dzung Ho
US
1 comments
Dzung Ho
of US
Jan 01, 20231:42 pm EST
This morning (26/12/2022), my bank account was notified to be charged 15 GBP from My Time Rewards. I did not remember to register for any membership subscription for this. This must be a fraud!
View 0 more photos
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PlantyKate
Bath, GB
1 comments
PlantyKate
of Bath, GB
Jan 04, 20231:01 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
Hi -My Time Rewards has taken two direct debits of £15 from my account, without my consent on the 22nd & 18th December. How can I go about getting these funds returned? I really don’t like seeing direct debits that I have no knowledge of going out of my account. . Thanks, Kate
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Claire Millar
US
1 comments
Claire Millar
of US
Jan 28, 20238:52 am EST
My Time Rewards continues to try and take money from my account every month , i’ve frozen my account but i. we’d to reopen as i’ve had a payment go in today . i’ve contacted them lots to ask them to stop! i didn’t sign up to My Time Rewards !
Claire Millar
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James Hayward
US
1 comments
James Hayward
of US
Mar 11, 202310:00 am EST
My time rewards have taken a payment of £15 on 03/03/23 at 00:00. I have no prior arrangement with this company and can see they have done this before.
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Aliyas Nithin James
US
1 comments
Aliyas Nithin James
of US
Mar 11, 20231:04 pm EST
£15:pounds taken from my account without my consent.
Refund my money to my same account.
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Griffo17
Norwich, GB
1 comments
Griffo17
of Norwich, GB
Apr 02, 20234:10 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
They have taken 15 pound per month from me and i have received no benefit.
I appear to have inadvertantly agreed to a membership i did not want (presumably from my protein pruchase or a rail ticket)
I have been charged £90 to present - £15 x 4 months
I am a unwaged student and cannot afford a loss such as this.
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ACH-Customer
South East, GB
1 comments
ACH-Customer
of South East, GB
Apr 15, 20234:12 pm EDT
As had happened to many others, MyTimeRewards has been taking money form my account without me knowing.
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Joico shampoo
Totnes, GB
1 comments
Joico shampoo
of Totnes, GB
Apr 19, 20235:59 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
When trying to fill in your form to claim back your offer of £20. 87 a green tick appeared from all my entries until I finished and then it wouldn't accept my christian name.
I had 5 attempts with the same result each time.
Do you intend to keep your offer?
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DF Gray
US
1 comments
DF Gray
of US
May 01, 20232:57 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I have never heard of this company and GBP15 has been debited from my credit card with no knowledge or authorisation on 16 April 2023.
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John Barratt
Cleveland, US
1 comments
John Barratt
of Cleveland, US
May 08, 202310:58 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Number one I do not even know who you are and yet you are removing money from my account so how did you get my details in the first place.
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Mohanty Abhishek
US
1 comments
Mohanty Abhishek
of US
May 13, 20239:18 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
This company has taken £15 from my account on 06/05/2023 2023. I don't know them. I have never signed a direct debit or standing order with them and neither do I have any contracts with them. I've written to them by email - no response. How do I get my money back?
I have attached the transaction document for additional information.
Please help.
View 0 more photos
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Yankee Boy
Cardiff, GB
1 comments
Yankee Boy
of Cardiff, GB
May 20, 20237:18 pm EDT
On the early hours of this morning £15 was taken out from my account,please I need a refund and I wish this transaction be discontinued and the money be returned back to my account.
This incident too place on the 12/5/2023
at 07:44.
Please I need a total refund.
View 0 more photos
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Connie Harrison
GB
1 comments
Connie Harrison
of GB
May 28, 202311:26 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I have been scammed, this company I have never seen have been taking £15 a month straight from my bank account. I have never put my details into this website and I would like a refund. Dating back to the 13th of December a company called complete save took £15 and followed by this mytimerewards took another £15 on the 18th of December
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Tina fraser
Aberdeenshire, US
1 comments
Tina fraser
of Aberdeenshire, US
Jul 22, 20237:30 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
13 July2023 £15 came out off my account without my authorisation please can you refund me and cancel me off this site please
I don't know what else to say
Your advert came up for a rewards thing and I thought it was for asda , now I did not no that you would be taken money out off my personal account and I want this stopped
Thank you
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Z Han
US
2 comments
Z Han
of US
Jul 29, 20237:37 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Yesterday(21.07.2023) I found out that my bank was automatically debited 15 pounds by this company without my consent. I did not agree to subscribe their service at all!
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Alfie Millward
Scarborough, GB
1 comments
Alfie Millward
of Scarborough, GB
Jul 31, 202311:16 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I want to cancel this subscription which I don’t know what it is for and it’s taking money even tho i don’t what what it’s for. It’s taking money out ever months which I don’t what it to
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Harshkumar Miyani
US
1 comments
Harshkumar Miyani
of US
Aug 13, 202312:42 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I'm Harshkumar Miyani. Every month £15 cut from my account for my time rewards. I don't know how they get my bank details because I never gave them and never even open their website. I done my card block for that subscription even so this month my money deducted. I tried to mail them and they didn't reply.
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London user
London, GB
1 comments
London user
of London, GB
Sep 09, 20238:43 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
Hi, I have been charged by MyTime Reward unauthroised amount for the past few months. As they charge GBP15 it remains under the radar unless one compalins.
This money is being taken from me without my permission and is a complete fraud.
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Colchester79
Colchester, US
1 comments
Colchester79
of Colchester, US
Sep 16, 20234:29 am EDT
15 taken out of my account even after I have tried emailing.
I want it returned
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beth hitchcock
Derby, GB
1 comments
beth hitchcock
of Derby, GB
Oct 22, 20238:44 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
for the past 2 months they've been taking £15 out of my bank account, no warning or nothing, nothing i can do to accept or decline before hand they just take it.
i would like a refund
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Drew Marrs
Oswestry, GB
1 comments
Drew Marrs
of Oswestry, GB
Oct 22, 202311:44 pm EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I am NOT happy! There has been £15 being taken out of my account for months and I want it sorted! I do not know this website and I want my money back now! Can you get this sorted please and this is ridiculous
A
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Ash Simpson-Davies
US
1 comments
Ash Simpson-Davies
of US
Oct 25, 20232:26 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
taking £15 an month out of my account and i dont know who they are
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Lanty02
Deeside, US
1 comments
Lanty02
of Deeside, US
Nov 05, 202311:40 am EST
This keeps taking £15 out of my bank monthly.
I’ve now lost £75 to this without knowing what it is. I haven’t signed up to anything like this so I want it to stop taking it and I want my money back
I do not know why and I did not sign up to this.
Please help me so it stops taking money from me.
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Payall
Redditch, GB
1 comments
Payall
of Redditch, GB
Nov 06, 20236:56 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
£15 has been debited unlawfully from my bank account this morning. I do not know this company and certainly did not give my bank details or consented to any payment or direct debit. I have never applied for its membership. Refund my money or I will be disputing this transaction with my bank and/or seek legal representation as seems to be fraud.
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Patricia Tum
US
1 comments
Patricia Tum
of US
Nov 19, 202311:29 am EST
Verified customerThis complaint was posted by a verified customer. Learn more
This company has so far taken £45 from my account and I know I did not sign up with them or anything. I do not even know who they are.
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Adefarakan Adedapo
US
1 comments
Adefarakan Adedapo
of US
Nov 19, 202312:59 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
I just got debited 15 by my time rewards without my authorisation. I need help
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Shrijan
London, GB
1 comments
Shrijan
of London, GB
Nov 25, 20239:53 pm EST
Verified customerThis complaint was posted by a verified customer. Learn more
I never heard before my I don’t know they deduct my amount. I haven’t done, login or subscribe this but without my permission amount is deducted.
Click up if you have successfully reached My Time Rewards by calling +44 800 731 9936 phone number
13
13 users reported that they have successfully reached My Time Rewards by calling +44 800 731 9936 phone number
Click down if you have unsuccessfully reached My Time Rewards by calling +44 800 731 9936 phone number
2
2 users reported that they have UNsuccessfully reached My Time Rewards by calling +44 800 731 9936 phone number
My Time Rewards emails
customerservice@mytimerewards.co.uk
100%
Confidence score: 100%
Support
daysout@mytimerewards.co.uk
75%
Confidence score: 75%
cashback@mytimerewards.co.uk
75%
Confidence score: 75%
benefits@mytimerewards.co.uk
75%
Confidence score: 75%
More emails
My Time Rewards address
Sentinel House
Airspeed Road, Portsmouth, PO35RF, United Kingdom
My Time Rewards social media
It looks like we haven't found My Time Rewards's social media accounts :(
Checked and verified by Stan
This contact information is personally checked and verified by the ComplaintsBoard representative.
Learn more
Oct 29, 2024
My Time Rewards Category
My Time Rewards is ranked 193 among 233 companies in the
Online Scams category
This happened to me too when I booked with National Express. The Time Rewards phone number to ring is [protected].
It is a long process: lots of Kakfakesque yes and nos to answer. But keep on hanging on!
At the end I chose the 'I do NOT want to cancel" option and eventually I had to option to speak to an advisor.
Ask to speak to a supervisor. The one I spoke to was very helpful and has PROMISED ("please take my word for it" she said) to REFUND the money taken from my account. She is going to send a hard copy of a claim form etc through the post and by email.
To-My Time Rewards National Erpress. Reference : Membership ID : [protected]
Dear Sir,
It appears you are taking ten pound from my account for a service I have not and do not
require.
Please cancel this service as soon as possible and advise me in writing.
signed
from : K. C. Chu
Last payment date : 7.2.2012
Amount ; Ten pound
Can you return me my money ? I didn't set up anything like this
Withdrawal from account on 16/08/22. (£15)
No recollection of using this service or buying anything from them
I've just noticed another £15 has gone missing from my account, but they never explain why. Apparently it's something to do with the Trainline service app, but I haven't used this service in years. Is there a way I can get my money back?
Money taken out my account without my knowledge or my consent
hello I've just checked my bank account and Deen that £15 has been taken without my consent I have never heard of this company nor have I signed up to any subscription with them I want my money back. I am having a very stressful time and any money I really need right now I want a refund straight away!
My time rewards have been taking out £15 every month since May 2022.. I don’t even know how this has even happened but I am very fustrated at this.
Why has £15 come out of my bank account when I don’t even know who this company is well I want a refund otherwise am taking this to the police
My Time Rewards has taken £15 from my account and has made it a subscription to pay every month. I have never signed up for nor heard of this company. I have emailed them with no answer. I am considering contacting the police for fraudulent spending. They have my name and address without me providing them with this?
after getting a railcard two years ago - my time rewards started taking money out of my account without consent. Is it possible for me to have this money refunded?
This started on 31 March 2020 and there have been 32 payments of £15 each which is a total of £480
Two payments of £15 have been taken out of my account when i did NOT sign up for such a scheme
I provided my details as they were asked for to deposit cashback into my account - this is a scam and i want ALL OF MY DETAILS removed from your database and a full refund
GBP15.00 is taken from my credit card without my consent.
This morning (26/12/2022), my bank account was notified to be charged 15 GBP from My Time Rewards. I did not remember to register for any membership subscription for this. This must be a fraud!
Hi -My Time Rewards has taken two direct debits of £15 from my account, without my consent on the 22nd & 18th December. How can I go about getting these funds returned? I really don’t like seeing direct debits that I have no knowledge of going out of my account. . Thanks, Kate
My Time Rewards continues to try and take money from my account every month , i’ve frozen my account but i. we’d to reopen as i’ve had a payment go in today . i’ve contacted them lots to ask them to stop! i didn’t sign up to My Time Rewards !
Claire Millar
My time rewards have taken a payment of £15 on 03/03/23 at 00:00. I have no prior arrangement with this company and can see they have done this before.
£15:pounds taken from my account without my consent.
Refund my money to my same account.
They have taken 15 pound per month from me and i have received no benefit.
I appear to have inadvertantly agreed to a membership i did not want (presumably from my protein pruchase or a rail ticket)
I have been charged £90 to present - £15 x 4 months
I am a unwaged student and cannot afford a loss such as this.
As had happened to many others, MyTimeRewards has been taking money form my account without me knowing.
When trying to fill in your form to claim back your offer of £20. 87 a green tick appeared from all my entries until I finished and then it wouldn't accept my christian name.
I had 5 attempts with the same result each time.
Do you intend to keep your offer?
I have never heard of this company and GBP15 has been debited from my credit card with no knowledge or authorisation on 16 April 2023.
Number one I do not even know who you are and yet you are removing money from my account so how did you get my details in the first place.
This company has taken £15 from my account on 06/05/2023 2023. I don't know them. I have never signed a direct debit or standing order with them and neither do I have any contracts with them. I've written to them by email - no response. How do I get my money back?
I have attached the transaction document for additional information.
Please help.
On the early hours of this morning £15 was taken out from my account,please I need a refund and I wish this transaction be discontinued and the money be returned back to my account.
This incident too place on the 12/5/2023
at 07:44.
Please I need a total refund.
I have been scammed, this company I have never seen have been taking £15 a month straight from my bank account. I have never put my details into this website and I would like a refund. Dating back to the 13th of December a company called complete save took £15 and followed by this mytimerewards took another £15 on the 18th of December
13 July2023 £15 came out off my account without my authorisation please can you refund me and cancel me off this site please
I don't know what else to say
Your advert came up for a rewards thing and I thought it was for asda , now I did not no that you would be taken money out off my personal account and I want this stopped
Thank you
Yesterday(21.07.2023) I found out that my bank was automatically debited 15 pounds by this company without my consent. I did not agree to subscribe their service at all!
I want to cancel this subscription which I don’t know what it is for and it’s taking money even tho i don’t what what it’s for. It’s taking money out ever months which I don’t what it to
I'm Harshkumar Miyani. Every month £15 cut from my account for my time rewards. I don't know how they get my bank details because I never gave them and never even open their website. I done my card block for that subscription even so this month my money deducted. I tried to mail them and they didn't reply.
Hi, I have been charged by MyTime Reward unauthroised amount for the past few months. As they charge GBP15 it remains under the radar unless one compalins.
This money is being taken from me without my permission and is a complete fraud.
15 taken out of my account even after I have tried emailing.
I want it returned
for the past 2 months they've been taking £15 out of my bank account, no warning or nothing, nothing i can do to accept or decline before hand they just take it.
i would like a refund
I am NOT happy! There has been £15 being taken out of my account for months and I want it sorted! I do not know this website and I want my money back now! Can you get this sorted please and this is ridiculous
taking £15 an month out of my account and i dont know who they are
This keeps taking £15 out of my bank monthly.
I’ve now lost £75 to this without knowing what it is. I haven’t signed up to anything like this so I want it to stop taking it and I want my money back
I do not know why and I did not sign up to this.
Please help me so it stops taking money from me.
£15 has been debited unlawfully from my bank account this morning. I do not know this company and certainly did not give my bank details or consented to any payment or direct debit. I have never applied for its membership. Refund my money or I will be disputing this transaction with my bank and/or seek legal representation as seems to be fraud.
This company has so far taken £45 from my account and I know I did not sign up with them or anything. I do not even know who they are.
I just got debited 15 by my time rewards without my authorisation. I need help
I never heard before my I don’t know they deduct my amount. I haven’t done, login or subscribe this but without my permission amount is deducted.
I don’t know how do they get my details!
I’m afraid