MyFlightSearch
Reviews and Complaints

I ordered a ticket for a round trip flight to Canada, Booking Number FSON640287. Within a day or so there was no confirmation number given so they cancelled that flight and agreed to a refund of the ticket price in writing. They did so on October 24, 2022 in the amount of $568.92. They then issued me a new flight ticket from TravelReImagine, a different company. TravelReImagine overcharged me and agreed in writing to refund me that overpayment on November 10, 2022. I am still waiting for the refunds. Their "customer service" is not in the US and their goal is to wear you down so you give up on the refunds. I called MyFlightSearch 7 times today and was cut off or hung up on every call. Both of these companies, located in different states, are a complete scam. MyFlightSearch is in Nevada and TravelReImagine is in Colorado. I plan seek assistance from each states' respective Consumer Fraud Division with their Office of Attorney General.

I booked a flight with them on April 28th of 2023 and they called me the next day saying they could not get the flight on the days and time they had agreed upon for my round trip from Norfolk, VA to Phoenix, AR. They tried to accommodate me with other times and days but we needed to be there for a college graduation. So, they agreed to give me a refund with no service charges taken out. On April 30, I received an email explaining it all. It has now been almost six months, and I have yet to receive my $417.56. I keep calling them and their response is we escalated the problem and I should receive it in 7 to 14 days. Well, it has been longer than that please help as I am on a fixed income and I do not have money to just give away. I advise no one to use them because they will promise you something they cannot provide.

Thank You,

Dissatisfied Customer

Finally got a refund almost two and one-half months after initial "booking " of non-existing flight. My initial excuse that I was given when I learned I had no flight actually booked, was that the flight was not available, 5 weeks before the actual flight.

I persisted with repeated phone calls and filing complaints, throwing the words fraud around to the three supposedly different people, all named John, with middle eastern accents, who spoke to me on the phone!

I guess the squeaky

wheel gets the oil.

I searched February 19, 2023 for a round trip flight from Tampa to Key West. This site appears to be the actual airline. In my case Silver Airways. I booked a flight and received confirmation that I was booked and received a booking number. My Credit card was charged by what read “Silver Airways”. I go to check in the day before the flight and they had no record of me! I called them and they tried to sell me a ticket for $700! I explained I didn’t need a ticket that I already purchased one. I was then told my flight was canceled! It wasn’t because a group of my friends are on the flight! The agent claims they only sell “reservations” and the fare they quoted me wasn’t available yesterday so they had to cancel my ticket! Complete rip off and a scam. There were no more tickets on my flight with my group so now I have to go in at a later time and travel solo there and back for almost 3 times the cost!

Dear Cheryl Castellari,

Thank you for using MyFlightSearch for booking your Air Ticket.

Please take a moment to review the summary of your booking. Kindly note, this is a confirmation of your booking and not your E-Ticket.

Thanks,

MyFlightSearch

congrats Congratulations! Your flight has been booked.

Booking Reference No: FSON477655 Date Booked: Feb 19, 2023, 17:13 PST

Silver Airways Corp Journey Type : Round Trip

Origin :

TPA, Tampa

Destination :

EYW, Key West

Passengers :

1 Traveler

Departure :

Thu, Jul 20, 2023

Return :

Sun, Jul 23, 2023

Total Price :

$267.94

I booked a RETURN flight from you May 8/23 travelling from London Ontario to Calgary Alberta. Each time i called about etickets I was told a different story. Last one was tickets would be available week before flight I called on July 823 wanting my etickets. AT THIS TIME I WAS TOLD I DID NOT HAVE A RETURN FLIGHT! VERY UPSET AS i HAVE A PRINT-OUT OF TRANSATION FOR A RETURN FLIGHT. AGENT COULD NOT FIND ME ANOTHER FLIGHT UNLESS I WAS WILLING TO PAY TWICE THE INITIAL AMOUNT CHARGED TO MY CREDIT CARD AND ALSO HAD TO FLY FROM A DIFFERENT LOCATION. i HAVE CALLED REPEATEDLY TO ASK FOR MY REFUND. i HAVE WAITED THE 28 DAYS FOR THE PROCESS! STILL NOT RECEIVED! HOW CAN ANYONE GIVE A FAVOURABLE REVIEW WHEN MY FLIGHT WAS HANDLED SO AWFULLY!

I APPREICATE RECEIVING $ OWING TO ME ASAP $1002.34 CAN!

JOAN WESTGATE, WATFORD, ON CAN.

UNSATISFIED CUSTOMER

We booked a flight to Cancun, October 23, 2022, on Air Transat out of London, Ontario to fly on January 21, 2023 on MyflightSearch.com (Booking # FSON877382). In January no tickets had been issued and delivered. I phoned them at [protected]. They said they could not get the tickets at the price quoted. They did not contact us to tell us that tickets could not be issued, but the $950.76 USD had already been charged to our Master Card on October 23, 2022. They offered to sell us tickets for $1500 USD.

We requested a refund for the amount already paid. They said they would refund the amount paid. They followed that with an email on January 2 saying that the refund has been requested but it may take one or two billing cycles to be reflected on our billing statement. We have called several times and when given our account number they have disconnected the phone. I emailed them and they replied with a form letter stating that a customer care team representative will contact us soon, if a response is required. To this date we have not heard from them.

ETKT AIR TRANSAT ABT was the name of the company that appeared on the credit card statement on October 23, 2022

We would like your help with this.

Janet and David Brent

dave.[protected]@execulink.com

We booked a flight to Cancun, October 23, 2022, on an Air Transat flight out of London ON, Booking #FSON877382. In January no tickets had been delivered so I phoned there number [protected]) They said they could not get the tickets at the price quoted. They did not contact us to tell us that but $950.76 USD was charged to our master card on October 23. When I phoned on January 2, 2023, they offered to get us tickets for $1500 something USD but we requested a refund of the amount paid. They said they would refund the amount paid. They followed that with an email on January 2,2023, saying that the refund has been requested but it may take one or two billing cycles to be reflected on our credit statement. We have called them at least three times and they have hung up. I emailed them and they replied that a customer care team representative will contact us soon, in case if it requires a response.

"ETKT AIR TRANSAT ABT was the name of the company that appeared on the credit card statement on October 23. Is there anything we can do to get the money back?

I called on March 11 to book a flight from PVD to Ft Lauderdale fl. I was told it would be 106.77. The money was taken out that day. I assumed I was booked. On March 19, I got 195.92 taken out of my account. Today my friend who I am flying with calls me and told me she called to check on her ticket and was told there was not ticket, it was on hold and the new prices is 180 more to confirm. I was furious. I asked for my money back immediately but unfortunately the card I used the bank took because of the 195.92 charge that was not authorized. This is a terrible company, at no time did anyone tell me the price of 106 was not a confirmed flight. Shame on your company for misrepresenting someone over the phone. Your e mail you send after the fact is disgraceful, I see why you have so many complaints and a 3 star rating. Please forward a check in the amount of 106.00 along with a 500.00 mis representation fee. I am reporting this to frontier, who you are suppose to represend and the attorney general

Cheryl DeNinno Brown

571 Narragansett Pkw

Warwick RI 02888

[protected]

My Cancellation number is FSON808155 under Carlos A. Salazar for air flight that was canceled within a day of purchase on 10/4/2022 I have made several phone calls requesting my refund back of $1,285.54 I have not received my refund yet, they keep saying you will get it in 3 to 4 weeks or they only inform me ,they will forward the request. No supervisor is ever available to talk to, also they customer service people are very rude very unprofessional it all they hung up the phone on me. take this problem seriously. I WANT MY REFUND BACK...

I purchase a flight on December 9th at MyFlightSearch.com and at the same day I had to cancel it.

They said they would refund me the money in 10-15 business day. It passed already 1 month and I didn’t get my refund back.

Every time I call them they either say to wait a little bit longer or the hang up the phone on me!

Booking number is FSON638148

Amount is $331.94 dollars

Booking No. FSON474244

Oct. 2022: Booked two (2) round trip tickets via Canadian carriers YYT-YYC for Dec. 2022. E-tickets not issued. Cancelled booking & promised full, no-penalty refund by MyFlightSearch.com, to be issued within one to two billing cycles.

Almost three (3) months and several phone calls and emails later, still no refund has been issued back to my credit card. I am out +$2000 USD and desperately need MY money back, but am at a loss on how now to handle this?

Very unprofessional on the part of MyFlightSEarch.com

Flight cancelled in July 2022. Called several times to get refund, and it was promised, but never given. It is now. Nov. 2022 and still no refund.

Flight cancelled by agent on 2022/07/12 (for a 2022/07/16 departure). YYC to YUL flight with Air transat. Booking reference ABON415963. Was told via email that refund was automatic. Called multiple times in Sept., Oct. and Nov. 2022 and was always told that it would come soon, but it never came. I was promised that someone would phone me back and no phone call ever came.

I would get hung up on at the call centre repeatedly. The call centre refused to transfer me through to a supervisor.

Dear Sir or Madam,

On 9/26/22 at 10:06 PST, I booked a flight from Kansas City to Bangor, MN for $705.20 (FSON149 879) At 1:46 p. m the same day, I requested the booking to be cancelled. My Flight Search approved the request with no cancellation fee.

A copy of both the booking reservation and your approved cancellation are attached.

On 9/29, I inquired as to when the charge on my credit card would be reversed and was told it would be within 21-28 days.

Thirty two days later, on November 1, 2022, I called your office and talked to Mona. She confirmed that the booking had been cancelled with no fee and that I should expect the $705.20 on my credit card would be reversed within 7-14 days.

Well, fourteen days have passed and the charge is still there. In addition, I've been charged $12.07 in interest. I tried calling today but was left on hold in dead silence for 20 minutes. Ridiculous.

Enough is enough! I WANT MY MONEY BACK NOW!

Thank you for your prompt attention to this matter,

Michael McCord

913.907.4061

Booking number FSON303866 on 15th of January 2022. I paid HUNDRED of dollars, but will probably never see it. I have called this useless company for months!

NO REFUND FOR 5 MONTHS! what a scam!

lying agents on the phone... each one like a robot, spitting out lies

same story... wait for refund, nonsense

My flight from Burbank to Santa Rosa, via Sky West (Alaska Airlines) was cancelled. I never received notice of this cancellation. There were no other flights to Santa Rosa that day.

Alasaka Air issued me a refund as I had to book another airline to get home.

This was a great inconvience as the ticket was a premium price and to another city, from which I had to find a way home.

The Alaska refund #M020403203 was issued to My Flight search 2/6/22 by card ending in 9871 for $79.00. The money was never returnd to me.

Several emails to [protected]@my flightserach have been ignored.

I TRIED TO CALL THE NUMBER ON THEIR WEBSITE THREE TIMES. EACH TIME I WAS PUT ON HOLD AND DISCONNECTED.

I have cancel my trip due to Covid, booking references number FSON136207 on November 11,2021 my flight was booked. On January 5th. I was informed that I will get my refund in full, however it was not. I am calling but people hanging up on me. Please refund my money ASAP.

I purchased tickets back in November, 2021 to Ocean City, Maryland (booking number is FSON689928. This purchase was cancelled because there ended up not being a return flight home so I needed to book a different trip with them. That was successful, but I still haven't received my refund of $329.80 for the original cancelled trip. I have been calling the customer care number since November and still have not received my money. They keep telling me it's in process, but still no refund. It's been 5 months since my trip! This is ridiculous!

Frequent card

[protected] ( suppose to be a grey ! The smart Egypt air people downgraded to blue!)

I really regret the years i have spent flying with that failed company!

But anyway its a waste of time to keep complaining about company thier goal is just to make money!

I am suppose ( me & my son) to fly on 03/31/2022..

We did not fly and they let us on the street of NEW YORK cos they couldn't get us a place to stay till the next day!

Finally they found a place ,we arrived at 2 am when we stayed in jfk airport since 1pm!

Anyway,the hotel at that night had no meals for us!

We had to spend $80 for dinner ( me and my son) !

What a national airline company!

I feel shame for you that you guys represent the great country of Egypt!

I ( and everyone else was on that flight) will make sure that our voice is heard by the star alliance & and every where else !

Disrespectful Egypt air

In Dec of 2021 I purchased airline tickets thru my flight search. After two weeks I still had not received my confirmation so I called them. I was told that my flight had been cancelled and I would be getting a refund.

Now, three months later and phone calls to the company and promises of getting my refund I still haven’t received it.

This is definitely not good business.

I have booked my flight through this company on February 15th 2022 to fly from Rochester, NY to New York, NY and back (dates March 12th and March 20th, 2022) with JetBlue. When I came to check in on March 12th to Rochester Airport it appear that there is no booking on my name and JetBlue suggested me to check with Myfligthseach.com. Customer service on myflightsearch.com kept disconnecting at the point when they hear my booking number. After numerous attempts to reach them, they blocked my number.