MyGiftCardSite
Reviews and Complaints

This is ridiculous. My daughter's friend, 14 years old, used her own money to buy this as a gift and the money has been stolen. My daughter is not able to use the card and her friend lost her money to a scam. This is terrible. The company should have to reimburse the funds.

Sounds like you all had better luck talking to a human. No luck and US Bank seems to to not be taking responsibility either, they keep transferring me to the card services of the mygiftcardsite.

Would never purchase one of these cards. I called today to activate my card and the balance is $0.00. I was told it was because of inactivity that it was charged $2.50/month. I wouldn't think you could be charged for inactivity until the card is activated. Maddening!

Please, Please do not buy these gift cards hanging in the store for holiday use. It's best to just buy a money order. Indeed a rip off. They took my remaining balance. I called customer service to inquire about a balance they said they could not find the card number and that I should throw the card away. The card says that it is valid until 06/22. I used the card first time 3 months ago and now can not use the balance.

I received two of these cards. One for $25 and then another one for a LARGE amount $250 or $500. I could not register either one. Both of them indicated that they were invalid. The more recent one, the smaller one, I just tried today on the off chance that it would work, and it did not. Then I tried calling customer service but the automated system asked for my card number and then told me it was invalid. No matter what I did, I could not get a hold of a human being and it eventually hung up on me. When you go to their website, they give you a phone number but no street address or email for customer service. That should tell us all something right there. It occurred to me to file a complaint with the California ATtorney General's fraud department online. If you are in California, you should too. If not then file a complaint in your own state. They need to get these guys just like they have gotten other companies that defraud consumers. I am going to locate the larger card, which was given to me by my father, who is on a fixed income and file a complaint or have him file a complaint about that one too. It's not right.

Horrible customer service. They made it sound like they care, but they kept on saying there's nothing else they could do. And at the end of the call, the agent asked, "is there anything we can do?" I activated a card for $20 and less than a month later when I tried to use it, it kept giving me an error. Went online to look up the balance, and it did not recognize the number. I called to their CS team and was told that the card number was not in their system anymore. Either they are scammers, or they just have terrible business operations. How can they not be able to trace the card number at all, especially if the activation was within 2 weeks? I will never do business with this company. I hope the owners can sued.

We received a $100 card as a gift. We checked the balance a few months later before going out shopping and the card showed one charge-- exactly $99 at "Brighthouse". We don't even have Brighthouse service in our state, so that didn't make much sense. I called the customer service line and reported the charge. They told me they would de-activate my card and send me a new one. Several weeks later I got a letter in the mail saying that they now needed a written confirmation that I did not make the charge. I promptly handwrote a letter and mailed it in. It has now been a couple months since sending that letter and I have not received a new card. What's worse, is that now whenever I call into the phone number listed on the card, I enter my card's number (as requested) and then the voice memo says, "Thank you for calling.. Goodbye." And the call ends! I'm guessing now that my card isn't active it means I'm ineligible to contact customer service? Good grief!

My card was issued by US Bank, so I'm going to swing by a branch and ask them why one of the largest banks in the country is involved in this type of shady crap. I'm sure they'll have a great excuse, but want to hear their answer face to face.

I purchased one of these cards. Do not buy these cards from mygiftcardsite.com, they steal your money from you. Bought a $100 gift card, made a purchase of $11.95, another for $12.01, and another for $12.01. That is $35.97 cents in purchases, they tell me there is only $2.53 left on the card. Some one has stolen $61.50 from me. The gift card company are a bunch of thieves. These people can go lick donkey [censored]. I repeat do not buy gift cards from mygiftcardsite.com. They will [censored] you out of your money.

I now am part of this list. Was given a $50 Card. I went online to check out the balance and was told to call a number to get more information. I called and the very nice and helpful CSR I spoke to said it did not come up in their system. I asked if this means the card is Worthless. She said she hated to say so but: YES! So a friend of mine spent their hard earned $50 on this card and now it is something I can put in the shredder. May this company FRY IN HELL!

I just got off the phone with a rep who said my card probably got sucked dry by the $2/month dormancy baloney. I thought California had a law where GC had no exp. date. She said I had to send pics via FAX like it's nineteen freaking eighty nine! RIDICULOUS!

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Hello,

I was given a gift card for $100 many years ago. Th Mastercard gift card has an expiration date of February 2024.

Today 09.19.2023 I attempted to use this gifted card.(This would have been my VERY 1ST PURCHASE WITH THIS CARD)

But customer service rep says I have no balance on the card as you have been charging me $2 til now.

Giftcard is not registering on website. Card # [protected]. Card needs to be activated.

" This is a scam site"
I tried to buy two gift cards four days ago
they were supposed to be sent by email in five minutes
I have sent four emails asking where my cards are, no response
I have sent four emails asking for a refund, no response
I have called, no response

The gift was given to me and after I purchased something at Best Buy and returned the item my gift card will not work at all even after the Credit was back to my card! I called the number and saying the status on my card is unavailable? And hang up

Hello,

I purchased (4) $500 VISA gift cards from a nearby supermarket. When I went online to activate my cards, they were immediately rejected . I've faxed pictures of my cards with name, address, email account, however no one has reached back to me.
It is imperative that I get a response, followed by replacement cards with funds.

Purchased at a grocery store by a friend. When it was given to me as a Christmas present, I did not know that the card was supposedly activated at the moment it was purchased. The card was missing for two years. I found it in a card two years later and went to activate, only to find out that the card had a zero balance due to the $2 a month inactivity charge. I spent $0 of a $50 gift card. Thieves!

Card was through the mygiftcardsite.com which is owned and ran by US Bank National Association which is a subsidiary of Bancorp. Our congress should write laws to make theft like this to be able to be prosecuted criminally. The fifth largest bank preying on the little person again. Although I had in the past, I will never ever purchase a card like this again!

I went to call i was i dont know maybe the sticker has the wrong # they asked for the card number but charged it 51.00 pof .com i have no idea what pof is this is unauthorized and i want the charged reversed asap.

I did a payment from my gift card to a dating service that I no longer want to do the payment is still on pending an I would love to cancel it before it goes through so I can get my money back would appreciate an answer from you so I can know what to do an how I can obtain my money back so I can use the card else where. thanks Edwardo