MyGiftCardSite
Reviews and Complaints

This is a total scam! They wiped-out my $50 balance with $2.00 monthly inactivity fees! The card is valid till 02/25 but I have my money to spend after www.mygiftcardsite.com robbed me! Please don't ever buy this type of gift card because the company is a SCAM! I'm so annoyed because there's tons of other gift card options but I had to choose the worst company ever! Buyer beware!

I have tried to activate this card multiple times and each time it tells me the card is not found. I have tried via the phone and website on different days and even different months. I also tried to use it at several different stores. It's very frustrating to have twenty-five dollars that can't even be used. I will never accept cards from this site again nor will I recommend them. TOTAL SCAM!

I received this gift card as a gift and put it away for emergency use only now when I'm ready to use it I find out they took $100 away from me as they took out $2.00 every month. I called them and all they gave me back was $24. They said they could only go back a year. So then she said I could fill out a complaint form and they will call. They never called.

Avoid purchasing any type of Gift Card from this My Gift Card Site. I recieved a $50.00 Gift Card 3 years ago and was saving it to use for a large purchase I recently made. I tried to use this card and it was declined said it had a zero balance. I immediately checked on line and saw the balance was zero so I called and was told due to inactivitty on the card for 12 months, I was charged a monthly fee of $2.00 per month. I explained to them that the expiration date on the card was until 08/2023 but was told that on the back of the card the $2.00 fee was explained which I needed a magnifying glass to read it. I asked if it was possible for them to put the money back on he card. I was told to check the balance in 24-48 hours which I did and their was now a balance of $12.00 and not the $50.00 that I expected. I called again and was told that it was out of their control and they would forward a complaint to the bank and it would be their decision and someone would get back to me, well of course no one did. I called today and was told the my complaint was closed. I asked to speak to a Manager and she told me the same thing that this complaint was closed and I could call back as often as I wanted to but the answer would still be the same. I did learn from the conversation that the Gift Card Company and US Bank are the same company, so in my opion they had the power to refund me the total amount of $50.00. This to me isn't even about the money at this point, it's the fact that they already charged the person a $5.95 fee to activiate the Gift Card and then find a way around getting all their money back and then some. The person that bought me this Card spent their hard earned money to give me a nice gift and I would never have the heart to tell them what happened. Just a heads up to all please beware and do not buy any Gift Cards from MyGiftCard.Com that are funded by US Bank in Hackensack NJ.

I received TWO Gift Cards for My Birthday 06/23/19, just to learn these cards expired 07/04/16 . . . What the HELL . . . First of all these are gift cards, these companies should be allowed to charge interest to keep an account opened/usable. I now have two gift cards I just received that I can't use, what a waste of hard earned American resources . . . . MasterCard absolutely scams people out of money, they should be fined and shut down.

I have a $50 gift card. I contacted the website and customer service phone number on June 11th, 2019 and they can't find the account number in their system. First of all it was really hard to get an actual person on the phone with me, then they weren't able to do anything to help me, and all they could do was give me a fax number for the card activation department with no timeline of when I could expect to hear from someone or even if I would hear from someone.

In the state of Washington where I live, it is illegal for pre paid cards to expire or the funds to be taken away. I'd like use of the card or I want them to send me the $50.

My name is Darren Cobin, my phone number is [protected], and my email is darren.[protected]@gmail.com

Card #5428371097937203 #610
This card was given to us and was misplaced until now... Upon checking the balance, $2 has been eaten away every month for a service charge - now leaving a totally unused card of $50 with a balance of $16 - as of 4/24/2019! What!? We had the same situation show up with an american express card and they kindly reissued us a new card with the full amount reimbursed. I am asking that we get refunded all the $2 service charges for a totally unused gift card - making it a full $50 card again. Thank you!
Arlene anthony
[protected]@gmail.com

I was given a gift card as a birthday present. I was in the process of adopting a baby and I was just recovering from breast cancer. I misplaced the card in my home and when I found it I tried to use it but I was told the money was taken away from me because I did not use it. This is just WRONG. This card was bought and paid for by a friend and this company had no right to take the money back just because I didn't use it. It was for $25.

These cards are a joke. My son received a $25 card as a birthday gift. Being 11 years old, he didn't think much of the card and threw it back in the birthday card envelope. When he opened this gift I saw the card had an expiration date of 06/2023. Awesome right! Not! Little did we know they tack on these $2 monthly fees each month you don't use the card. Apparently I was supposed to know to read the tiny fine print on the back of the card all the while I was entertaining folks at the birthday party. Such scammers. So not only did the birthday gift giver spend the $25 for the card, plus activation fee, the card was never able to be used. Besides the [protected] to call, there is no email address, no mailing address, to submit a formal complaint. When you call the 866 number they could really care less that you never got to use the card. This heartless company should be ashamed of themselves for milking money out of people and giving back nothing in return.

Quite possibly the most ridiculously pathetic customer service experience I have had in my almost 6 days on the planet. They clip read "steal") nominal (2 dollars I'm) monthly inactivity fees which is in fact duly noted on the back of the card. However, their customer service experience is subcontracted through a vast network of practically useless personnel that are absolutely limited by rules and regulations that they themselves cannot understand.

For example, I called the number on the card, AFTER verifying a whopping $2.61 balance on my Visa gift card at the mygiftcardsite.com. The reason? I tried to use the card for a cup of coffee and it was rejected at point of sale.

When I spoke with the rep I was told that I could not be assisted unless I provided the original dollar amount of the card. What?!

I asked to speak to a manager. She was also unable or perhaps unwilling to assist, speaking repeatedly of "policy", and adding that "they" service over 500 gift card lines as if that was supposed to mean something.

I ditched the call and decided to write this long sad story in an effort to get the word out to other would be hapless victims.

My advice: use your gift card as quickly and completely as possible in order to avoid any attempt at a decent customer service experience with my gift cards.com. Not gonna happen.

I brought a Celebrate visa prepaid debit card from the company who was selling them at K mart at in Pa .Now I didn't use it for a while, and when I tried to use it I found out that somebody else used it instead. I did call the customer phone number on the card, and filed a complaint about it, but I would like the mailing address to the original company that sold me the card so I can give the information to my States General Attorney to investigate. But no one on here seems to be able to give me that information. If you sell that card I would like your mailing address to give to my States Attorney General to use. I think the company who either was registered with or the card owner company USE IT FOR THEIR OWN PURPOSE. Some one is a thief here and I will find out if I have to go to my US Senator and try for a justice department investigation .

I have registered the prepaid Master gift card on the website mygiftcardsite.com and all my funds have been fraudulently used. These items listed below are unauthorized charges:
• 10/11/2018
• 08:25:24 MC PURCHASE SCENTSY, INC. [protected], ID [protected] Complete -$ 30.00
• 09/29/2018
• 08:28:34 MC PURCHASE SCENTSY, INC. [protected], ID [protected] Complete -$ 21.72
• 09/28/2018
• 08:26:58 MC PURCHASE SCENTSY, INC. [protected], ID [protected] Complete -$ 20.00
• 09/27/2018
• 08:26:04 MC PURCHASE SCENTSY, INC. [protected], ID [protected] Complete -$ 30.00
• 09/24/2018
• 04:37:53 MC PURCHASE MARY AND MARTHA [protected], AR [protected] Complete -$ 50.00
• 04:37:52 MC PURCHASE TUPPERWARE/INTERNET [protected], FL [protected] Complete -$ 42.76
• 09/22/2018
• 07:03:36 MC PURCHASE INFINITY INSURANCE IRVING, TX [protected] -$5.00

I purchased two gift cards for vacation. I used one for hotel charges and it declined, however is still holding the money a week later as pending. The hotel says they are not holding the funds and it should not take 7 days for a pending transaction to fall off. Normal banks in the USA take 2-3 days. I will also be contacting the better business bureau about your services.

I got stuck taking these gift cards money spent on cards couldn't be returned form retailers and mygiftcardsite customer service number is auto generated machine once we enter gift card number and 3 digit security code it says good bye and disconnected
tried many times. after a while i was able to connect to customer support they asked me to fax reciept and gift cards numbers and amount with front and back picture
sent Fax but its been 20 days no response my $800 got stuck in these F**kin cards.

My wife gave me two $50 cards, which say valid until 06/23. I Tried to use them today. They were refused. Registered the cards on the website. It says the balance on each is $2. What gives? Visa should not support scams like this. If the card is not going to be valid, it should say so on the outer wrapper. I feel this is a Scam. I suggest you stay away from this company.

Was given this card 2years ago. I just located it to check the balance, the automated line say an error. When I spoke to an operator I was told they have no information on the card and it was not activated. They Need to be investigated because people are buying these cards and they are not worth the plastic they are printed on. Complaining to BBB as well.

We received a $25 gift card as a gift. We went to activate the card two days ago (it was still sealed in the original package, so it clearly had never been used). We went to activate the card and the toll free number provided, [protected], indicated that there was $0 left on the card! This is ridiculous - I found out that they have been debiting monthly balances from the card for fees. This is not appropriate and is illegal here in California (see California Civil Code Section 1749.5(a)(2)).

I received a $100 gift card that when I went to use it it was declined. When I called about the balance I was told that since it was inactive for over 12 months it was cleared from their system. But I didn’t even get a chance to use it so how can it be inactive? Also since I never bought the card how would I know when the card would be inactive? It says it expires in 2020 which is three years from now.

I had $9.42 left on my card, and it is now closed and no one has any information on it. It wouldn't work anywhere for the last few months. I have been trying to use up the last of it, and it won't work anywhere. The number is [protected], and the exp is 3/23, and sec code 823. Any information would be appreciated, and the money back to me. My email is [protected]@ayersvilletelco.com

To whom it concerns,
Several years ago I was given a $100 gift VISA debit card for my umpiring services over the years for Richmond Little League in Shoreline WA. At the time I was given the card, I read the front of it and saw that it expired on 12/2019. Not reading the incredible fine print on the back of the card, I did not register the card. I put it on the top of my dresser and up until yesterday, 7/29/17, had not used it at all. The number on the card is [protected] with a security code of 722.

Yesterday I made a purchase of $70+ dollars at a local motorcycle supply store, used the card and the card only applied $10 to my purchase. The cashier tried to figure out why that was the case when the card said $100 and I assured her I had never used it. I paid for the rest of the purchase on my credit card and came home, went to your website and discovered that a monthly $2 'inactivity fee' had been assessed on this card after the initial 12 months of inactivity, leaving me with a balance of $10 from an original $100. Then I flipped the card over and saw your very fine print at the bottom of the card stating this caveat. What incredible [censor]. I'm wondering how much money your company makes on exactly this type of situation.

I'm asking your company to add back the remaining $90 to my card as a good faith gesture to right what I consider to be a pretty egregious wrong here. I shouldn't be required to read the tedious fine print at the bottom of such a card to insure that I get the full amount of the original gift card; furthermore it is hard for me to believe that there are commensurate administration costs for you to 'hold' a card that has been inactive.

I look forward to receiving your response to this very reasonable request.

Sincerely,
Mark S. Myers
Shoreline WA
[protected]
[protected]@msn.com