MyHeritage
Reviews and Complaints

My wife and I submitted our dna at the same time. She already emailed 2x and received her results. I see that my results are still pending. As everyone else, we received the date change from March to April, which was frustrating in itself. It seems this delay is pretty standard for your company. I'm sad to say, I'm unhappy so far, for what's transpired. I hope to see my results sooner than later!

Results are taking much longer than initially advertised. Received the kit on at the beginning of February. And sent it off within a matter of days. Have been waiting now for just over a month now and supposedly there's been the to introduction of new chip; thereby delaying results by a further 2-3 weeks. Feel inconvenienced and restless as I would have been waiting for 2 months by then. Definitely, negatively affects the experience for me. I hope the results themselves are at least going to be enlightening for me.

On the 19th of March my membership expired. I was anxious to lose all my family trees, dna results etc etc. In my iphone app (my heritage) there was an offer to extend my membership of E 119, 95. I paid through apple the amount to myhertage.
Next day i saw that Myheritage had made a collection of E 259, 01 ? from my credit card.
Last year i paid 167, 36 ! I phoned 20th of march to Myheritage but got no contact and my voicemail is now 26 th still unanswered?

I am a true customer, enthousiastic about myheritage and informed several people of your DNA product. I hope you will get back to me and find a satisfied solution.

Reiner Swaen - 00 31 6 [protected]

I lost access to my corporate email address after retirement. Now, I am not able to reactivate access to my MyHeritage familytree because all reactivation emails WERE SENT to old, non accesible for me corporate email.
Phone support for basic account isn't available so I'm completly stuck.
No chat availability, no email to Myheritage support team, no phone support for plain account and wrong designed recovery procedure makes me UNHAPPY!

I have received my DNA results a couple of months ago claiming that I am 78% north african and only 16.7% iberian yet I am a spaniard, my family is valencian and asturian. While I am aware of the north african genetic impact on the iberian population, I have found my results to be a mix up especially when I uploaded the raw data to another website that gave me a completely different result ( iberian and italian), I hope you can assist me on this issue. Thank you.

Since verification.io has had 908 million data breaches as of February 2019, MyHeritage is also listed as having COMPROMISED MY PERSONAL DATA in October 2017. How dare you CONCEAL this data breach from the USA citizens. You are hereby requested to immediately REMOVE REMOVE REMOVE any and ALL data from your database regarding me, Elaine Guglielmo, Elaine M. Guglielmo, Elaine Marie Guglielmo. You have caused a massive ID THEFT that has been and still is being investigated by the USA Police Authorities. I have had six (6) officially reported ID Thefts, and now 12-17 STOLEN NAME ID's by Undocumented Illegal Aliens because of companies like you that has now been posted on the Deep Dark Web. You are hereby being reported to my local police as contributors to my ID Theft and 12-17 people STEALING my name with creating FAKE Birth Certificates, FAKE D/L's, etc. etc. in order to IMPOSTOR me. You are also being reported to the FTC.gov for the data breach that you never announced. Enough is enough! You are hereby requested to IMMEDIATELY REMOVE ALL Data from your database on me. Since there are now 12-17 ILLEGAL ALIENS IMPOSTORING ME, I am compelled to provide additional information in order to Identify me. (I am NOT NOW OR EVER Spanish) as are the 12-17 IMPOSTORS.) I live in Altamonte Springs, FL, and again you are hereby requested to REMOVE ALL DATA of me. NOW!

I sent my kit to the company more than two months ago and they received it on February 1st. The results were supposed to come out at the end of February and I've been eagerly checking my e-mail all this time for confirmation that they were ready. However, I've just been notified by My Heritage that my results will be delayed by a month. In their e-mail, they mention that this is due to upgrading to a new and more advanced version of the chip used for DNA analysis. Apart from the vagueness of this explanation, I feel this was an entirely predictable delay and and I should have been notified earlier on that it would take 2 months for them to process my sample from the moment they received it. When I bought the kit, their website mentioned that it takes 4 weeks with no mention whatsoever of planned delays. If I knew it would take that long, I would have bought a kit from another company. My account ID is [protected] and kit MH-74A76F.

I bought their test kit, like so many people have, but its false. I have Maltese heritage in my family and possibly Italian -- my fathers side of the family all have brown skin and brown eyes -- their great grandmother came from Malta. Also i'm pretty sure i have some English and French heritage also. To cut it short my test results said i was 2.3 % ''west Asian'', 6% eastern European, and 91.7% Irish, Scottish and Welsh -- i wasn't surprised with the Scottish part as we have lots of Scottish names on both sides of the family; i myself am Irish. So some of it is true but other than that its nonsense. In fact i have even found people on my profile from Malta, at least 4 people who i am related to, but still, no mention of Maltese DNA. I even watched a video of two twin sisters who took dna tests with various companies and they got back different results to each other on all the tests, and in fact, they said MYHeritage were the best ones of the lot, but did specify that it still isnt accurate or based on science -- unfortunately i watched this video after i bought the kit and sent it away. So its completely vague, and they're making tonnes of money by misleading people all over the world. Rubbish, give them a miss.

I sent back my DNA kit from UK 19th February last month in envelope provided by My Heritage paying the correct postage at the Post Office ad I have proof of posting receipt. I activated the kit online as advised.

It is now 4th March and according to the my online account the test kit has still not been received. I have sent 3 emails and submitted two support ticket and absolutely no response from My Heritage other than email saying we have received you ticket.

I then tried 6 time to call the UK number on the website and all I got was messages saying the number is out if use! Unbelievable that an organisation can treat its customers with utter contempt.

I want a full refund of the cost of the kit if someone does not respond to me with in the next 2 hours.

Michael Markey- [protected]

I've never even been to this site and was contacted by my debit card fraud prevention team that 8 charges for $104.00 had hit my card on 12/31/18 which I did not authorize. They reversed the charges and sent me a new card.

Well this morning, 1/23/19, I have 2 new charges each for $104 from them! Upon researching the company this is a scam and they somehow have comprised my PayPal account which is how they are still able to pull money from my account. Complete fraud and I will be reporting them again!

My name is Tanja Dalton . i received an email about myheritage and a payment. I ignored the email and have now found that my credit card has been debited $182.67. I have not used this product and do not wish to use it.
There is no reference or customer number and the emailed states a renewal notice.
I am requesting a full refund. thank you
copy of email pasted below.
Dear Tanja,
This is just a brief update that we've successfully received your payment. We've extended your Data subscription for one year. You were charged US $119.40 (plus VAT). You enjoyed a 16% discount on the regular price.
You have continued access to all historical records in SuperSearch, and all Record Matches. We thank you for supporting us and wish you success and pleasure in using MyHeritage to research your family history. The next charge will occur on January 21 2020.
All the best,
MyHeritage team

You have received this service email to facilitate your use of MyHeritage.
If you have any questions, you may call us toll-free at: (+61) 1800 731 768 (We provide 24/7 support). Keep your account ID handy when calling, it is 606401421.
You may also visit our Help Center to get instant answers or to contact our customer support.
Your privacy is important to us. View our Privacy Policy for more information.
© 2018 MyHeritage (USA) Inc., 2975 Executive Parkway, Suite 310, Lehi, UT 84043, USA

[protected] is my myheritage.com account ID.

Just received my DNA results - can they possibly be correct?

Have they been mixed up with someone elses?

According to the test result:-

49.3% Scandinavian

48.7% Irish, Scottish and Welsh

2.0% Greek

How can this be correct?

I am English - my parents and grandparents were English!

English is not even mentioned.

Please advise

Kind regards

Steve Farndon

Dear sir/madam,
I was shocked when I looked at my bank account and saw that my heritage have taken £235.74 from my account using paypal automated renewal, without any warning about how much they had risen the price since last year. I am a 70 year old pensioner and cannot afford this amount and therefore request that they return this money to my bank account immediately. Last year your site cost me £99.96 and I could manage that ok. I expected to pay a similar amount for this years membership but they have raised the cost to more than double the amount I paid last year. I think that was a dirty trick to play without any warning. I need that money to pay my gas and electric bills. Please return my money and then close my account and remove my tree from your site.

Antonia davis

I have 8 charges on my bank statement for $104 from My Heritage company and I've never used My Heritage, nor did I authorize the transactions. The charges were refunded a few days after, but I have bank charges from insufficient funds.

The 8 charges occurred on Dec. 31, 2018 and they were credited back on Jan 4, 2019.

My email is [protected]@webster.k12.wi.us and my name is Lori

I have taken several DNA tests from other companies. This by far, had the vaguest results. 94.2% North and West European. I could of told you that! My other reports had distinctions in terms of Spain, England, Ireland, Denmark, etc. This was one of the biggest wastes of money I have ever spent. I get that your database isn't that big, but this is ridiculous. The worst part of this whole process was when I was during the raw data processing, they asked to confirm that my gender was entered correctly in my profile. Wtf? Can't you tell that from the DNA? 🤔

I took a DNA test and the results are completely wrong. Did you guys really run a DNA test, or give random results ? The so called tests said that I'm about 83 percent african. Untrue. My mom is mixed with Puerto Rican, Lumbee indian. My results revealed nothing like that. I sent in for this DNA test so we can find out about our family and where we came from, I would like a full refund because you are giving people false information. My next move is to contact BBB.

This company withdrew rwo payments of £69 from my account on 24th December without my consent. They have failed to respond to my communications as requested so the matter Is now in the hands of the West Midlands Police in the UK and the Fraud Department at my bank.

Under the Sale of Goods Act in the UK I want this money returned or the matter will be in court within two weeks as papers are being served on Tuesday. National Media Coverage has begun and will continue to do so.

In Legacy Family Tree program of which I have been using for at least 20 years there is a MyHeritage match showing for a considerable number of my ancestors and descendants. This is very good for a lot of my research and has helped me a lot, but my complaint is there are a number of matches (usually 9) for many of my family. The matches are usually from the same person and the match information is exactly the same for all these matches. This is extremely annoying and I have contacted the person at fault to explain the situation. He has not contacted me.
I have been rejecting these matches, but this is obviously not the way to go. When I re-click on a person who I have rejected the matches, the information has gone, but Legacy still shows the same number of matches!
How can this problem be resolved