How is MyHeritage’s rated by family history enthusiasts?
MyHeritage’s earns a 3.1-star rating from 520 reviews, showing that the majority of family history enthusiasts are somewhat satisfied with genealogical research tools and services.
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The complaint has been investigated and resolved to the customer’s satisfaction.
scams
Saying its '' Scam free'' when it is not and giving out too much personal information.
Some girl from the United Kingdom a.k.a. UK asking if she wants to hook up
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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About MyHeritage
MyHeritage is a genealogy platform offering users the ability to create family trees, search through historical records, and take DNA tests to explore their ancestry. The service provides tools for discovering, preserving, and sharing family history. Users can also access photo enhancement and colorization features.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MyHeritage. Make it specific and clear, such as "Incorrect Billing by MyHeritage" or "MyHeritage DNA Results Delay".
4. Detailing the experience: Provide a detailed account of your experience with MyHeritage. Include key areas such as:
- Account Access Issues: Describe any problems you faced while trying to access or manage your MyHeritage account.
- Subscription and Billing: Mention any discrepancies in billing, unexpected charges, or issues with subscription plans.
- Customer Service: Discuss your interactions with customer service, including response times and the quality of support received.
- Product Quality: If your complaint is about the DNA testing service, the accuracy of results, or family tree features, detail your concerns here.
- Technical Problems: Note any technical issues with the website or mobile app that affected your user experience.
- Privacy Concerns: If you have any worries about how your personal data is handled, mention them.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, billing statements, or screenshots. Do not include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of the issue with MyHeritage. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the professionalism of your submission.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with MyHeritage.
Overview of MyHeritage complaint handling
MyHeritage reviews first appeared on Complaints Board on Jul 23, 2010.
The latest review Unauthorised Payment was posted on Nov 1, 2024.
The latest complaint Visiting website was resolved on May 22, 2024. MyHeritage has an average consumer rating of 3 stars from 520 reviews.
MyHeritage has resolved 261 complaints.
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MyHeritage Contacts
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MyHeritage emailssupport@myheritage.com100%Confidence score: 100%Supportrafael@myheritage.com100%Confidence score: 100%Supportvoxp.shane.hickey@myheritage.com100%Confidence score: 100%Supportvoxp.catarina.marques@myheritage.com100%Confidence score: 100%Supportvoxp.kayleigh.cronin@myheritage.com100%Confidence score: 100%Supportvoxp.barry.neen@myheritage.com100%Confidence score: 100%Supportvoxp.yasmin.celante@myheritage.com100%Confidence score: 100%Support
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MyHeritage address3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
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MyHeritage social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
MyHeritage Category
MyHeritage is ranked 41 among 45 companies in the
Websites category
Most discussed complaints
scams8
(opinions to this review)
4
(opinions to this review)
1
(opinions to this review)
1
(opinions to this review)
1
(opinions to this review)
Recent comments about MyHeritage company
I was looking for a way to print a specific genealogy report/document and stumbled upon MyHeritage.com4
I was automatically charged for over $300 dollars for something I...
1
I am about to delete my account with them. Their call center and...
1
Delete them , delete your profile. I'm about to do the same thing...
1
Hello Sue,
Please note that once you enter into a free trial...
1
Hello Gokberk,
I would be more than happy to assist and follow...
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A charge to my visa account of 118.45 ca and I had cancel my account about a month ago I only had it on day and din,t like ypour program I want my refund to myaccount immediately Please help
I have had no access to my heritage site for 24 hours and I have paid a years subscription I need access to the site 24\7 without access I can not continue researching my family tree
I was charged by this company on my credit card on 28 Dec 23. I have never visited their website or signed up for any subscriptions. My credit card company was able to resolve the dispute but this is super bizarre that a company was able to charge my credit card without any authorization.
No way to contact them directly by email or phone!
Impossible to be in contact with them except with a robot that do not respond to your enquiry or a FAQ that do not correspond to my problem.
Very bad customer service and aftersales service, a bit of shame!
Funds were deducted from my account despite not completing the signup process for a "Free Trial" (some T&C's are only shown after entering payment info). Company is unresponsive when contacting them via their website.
Sent numerous messages in reply to messages you sent me but got no response to any messages but you proceed to take money from my account for a yearly fee I only signed up for the free trial you offer me but couldn't cancel ❌
Two weeks ago I canceled my free subscription. Now, for some reason that i cant understand, the cancellation was not made and $107 dollars has been charged to my card. I need to request a refund, since I had requested to cancel the service before this and u charged anyways
Boldly states generous coupon offers that don't exist. The only coupon that actually works are for DNA kits.
I followed instructions to no avail. I have done this many, many times.
I wish to take advantage of the 50% discount offer as advertised in their coupon.
I used to be able to view my Ethnicity Estimate which is what I paid for, now it’s no longer there, my partners has disappeared to, most annoying it’s impossible to get in touch with any kind of assistance, you will be thrown around a FAQ page.
I would like to know what this site does besides take money out of my acc !
All the info I got is what I gave them ?
I would like my money back asap please