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MyHeritage

MyHeritage review: Refund issue

T
Author of the review
7:15 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Hello again,
I previously contacted you regarding an unintended subscription charge on my account, and I was told that my case would be reviewed. However, I haven’t received any further updates.

This issue is very important to me, especially due to the significant amount involved (over 5000 TL), and I kindly request an urgent response regarding the status of my refund.

Thank you for reaching out to me via phone. However, I do not speak or understand English well, so I was not able to understand the conversation.

Could you please provide support and updates in written form, preferably via email or message? That would be much easier for me to understand and respond to.

Thank you for your understanding and assistance.

MyHeritage response
Apr 14, 2025 9:57 am EDT
MyHeritage customer support contacts
Phone numbers

1800 817 330

1800 731 768

Address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, IL

Website

www.myheritage.com

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Dear Tuba,

Thank you for your message.

We understand how important this issue is for you, especially considering the amount involved, and we appreciate you reaching out again. We also acknowledge that receiving a phone call in English made the situation more difficult for you, and we apologize for any confusion this may have caused.

To ensure we can provide the best support, we encourage you to contact us via email at vipcare@myheritage.com, and kindly include a link to this review as a reference. Please let us know in your message that you prefer to receive assistance in written form, and we’ll make sure to communicate accordingly.

Thank you for your patience and cooperation.

Sincerely,
Henrik
MyHeritage Customer Care
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  3. MyHeritage emails
  4. MyHeritage address
    3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel
  5. MyHeritage social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 15, 2025
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