CB Websites MyHeritage my heritage dna test results wrong

MyHeritage review: my heritage dna test results wrong 10

Jojo Wick of US

Dec 19, 2017 5:36 am EST

Verified customer

Resolved

Replied

Featured review

I have received my DNA results back and they are completely different from the results I had from ancestry DNA which are accurate. They say I am 100% European which is not correct as I have Polynesian ancestry which was confirmed in ancestry DNA testing. Also it said 0% Scandinavian when I have 20%. Was my DNA test actually tested? Or are your results just made up? I intend to follow this up as it is so inaccurate.

Just to follow up on my previous comments, Rafael from my Heritage customer service sent me a full explanation about my results and I was given an immediate refund. Thanks Rafael- great follow up service.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

10 comments

Add a comment

Bill Crowson

1 comments

Bill Crowson of US

Jan 19, 2018 6:50 am EST

Verified customer

I too just received the results of my DNA test, and I am disappointed...not in the accuracy, for I have nothing to compare it to, but in the fact that it gives me nothing except the percentage of my DNA attributed to each geographical region. True, it does give me a list of people who are related to me by DNA, but when I check on a block to see more info about those people, or to contact them, it immediately takes me to a page asking me to upgrade my membership and send them more money. It appears that the purpose of this DNA testing site is to tease members into sending more money in order to get meaningful information. I wish I had used a different DNA testing site.

Guillermo Lazo

1 comments

Guillermo Lazo of US

Jan 30, 2018 11:58 pm EST

I tried to upload raw dna data to MyHeritage and got this: This file does not appear to be a valid autosomal export. Please follow the steps and try again.

I downloaded correctly. Also, what does Central American mean? Does it mean Native American, Mestizo or ?

Guillermo

MyHeritage

MyHeritage representative's response

Feb 04, 2018 5:53 am EST

Replying to comment of Guillermo Lazo

Dear Guillermo,

The MyHeritage DNA kit is an autosomal DNA test for genetic genealogy, designed to discover and identify relatives and ancestors, through DNA matches with MyHeritage's genealogical matching database.

Humans have 46 chromosomes. The MyHeritage DNA test looks at the first 44 'autosomal' chromosomes, that aren't the X or Y chromosomes determining your gender, identifying linked DNA segments. It analyses the DNA inherited from your mother and father, four grandparents, eight great-grandparents, and so on - to provide you with a breakdown of your ethnic percentages and connect you with relatives descended from any of your ancestral lines within approximately the last 6 generations. Both men and women can take the MyHeritage DNA test, and the results are not limited to just the direct maternal or paternal lines.

To download the raw data file of your MyHeritage DNA test, please follow these instructions:

1. Hover over the DNA tab and go to 'Manage DNA kits':

2. On the right-hand side of the MyHeritage kit, click on the three dots and choose ‘Download’:

3. A window will pop up with information on what you are about to download. Click ‘Continue’:

4. In the next popup you will be asked to accept the MyHeritage Terms of Service and the Privacy Policy, then click ‘Continue’:

5. An email with instructions will be sent to your registered email address.

6. Find this email in your mailbox and click on the download link:

Important: The link is only valid for 24 hours. If you haven’t used the link within 24 hours, you will need to start the process again from step 1.

7. Once you clicked on the download link, you will be redirected to the MyHeritage site. Enter your password and click the ‘Download’ button:

8. The file will be downloaded to your computer.

If you need any assistance with this, please e-mail me personally at rafael.vipsupport@myheritage.com . I'd be happy to help you always.

Kind Regards
Rafael
MyHeritage

Marina Stuber

1 comments

Marina Stuber of US

Mar 18, 2018 2:58 pm EDT

My results of DNA can't be true! I know who were my parents, yet it didn't show my father at all! I am the first generation who came to USA, and they find some cousins? I believe you don't do any testing or you have no idea how to do it! Regret I wasted the money, and you don't take any responsibilities for what you do!

Jacqui A

1 complaint

1 comments

Jacqui A of US

Mar 23, 2018 2:57 pm EDT

Verified customer

Okay, so I just got my results back and to say I am disappointed is an understatement.
According to My Heritage results I have no Asian in me at all yet my mother who gave birth to me is half Indian. Should I be having a conversation with my mother? Could I be adopted and they forgot to tell me although, we look very much alike (even have same eyebrows and chin) and I look like my relatives. I have quite a detailed family tree and was just trying to tie up some loose ends, like which part of Asia my Asian side hails from as they migrated to the Caribbean a while back. I actually feel a little conned.

neithere

1 comments

neithere of US

Oct 02, 2018 6:18 am EDT

FTDNA shows pretty reasonable results, well-aligned with the historical documents (of course not without discrepancies), but when you export the data _from FTDNA to MH_, what you get is nonsense, just remotely resembling the reality. The matches can still be useful because these are harder to interpret in a completely wrong way (at least you can see the basic info on segments).

Margaret Bungard

1 comments

Margaret Bungard of US

Dec 23, 2018 9:03 pm EST

I just received my results from My Heritage DNA. I am VERY disappointed in the "so called" results. It states that I am 49% "Balkan". The Balkan countries are Greece, Iran, Iraq and Turkey. I know for a fact I am NOT these nationalities! I am a second generation Italian! If My Heritage uses a "computer" to finalize the results, they need to reboot the damn thing!Time to call Ancestry.com and order their DNA kit.

Dvk97

1 complaint

1 comments

Dvk97 of US

Aug 23, 2019 11:19 am EDT

Replying to comment of Margaret Bungard

You retard. That’s not what Balkan countries are LOL

Peter Rutherford

1 complaint

6 comments

Peter Rutherford of GB

Dec 31, 2018 5:28 am EST

If you are based in the UK, send County Court summons

My. Heritage.com
Unit 4635
PO Box 6945
LONDON
W1A 6US

Be prepared to go to High Court so add additional costs

Samanta Cuero

1 comments

Samanta Cuero of US

Feb 17, 2019 6:59 pm EST

Like all other posts listed, I agree that this DNA testing site is bunk! I am extremely disappointed! I am a first generation Mexican-American and according to their results, turns out I am Nigerian, Italian and Japanese! WHAT? Suffice it to say I am light skinned with big green eyes. Do NOT waste your money with MyHeritage. I doubt they really test any thing and simply throw something together on an email. If not then it is an extremely tainted lab with no procedures and protocols.

29keyah

1 comments

29keyah of US

Jun 30, 2020 9:51 am EDT

Verified customer

I agree my results are quite disappointing and just simply not true. All my DNA matches is white people. Yes I'm sure we all have mixing in our history however, I know 4 generations when I say know I mean I lived with my great great great grandmother as a child. these are the blackest darkest women /men you ever seen. How in the hell all my DNA matches are white and it has I'm 40% European and 12% Italian and 9.8 asian and barely black lol lmaooooo... ridiculous

MyHeritage - This company charged me for something, but I have no idea for what 34

Resolved

Replied

MyHeritage - scams 89

Resolved

MyHeritage - unauthorized charge to discover account 9

MyHeritage - dna results fraud 1

Resolved

Replied

MyHeritage - stay away from these guys 2

Resolved

Replied

MyHeritage - Subscription basic plan

MyHeritage - Subscription charge 1

MyHeritage - sum of money taken from my bank account 4

MyHeritage - Unauthorised debit/ refund

Resolved

Replied

MyHeritage - My Heritage

Resolved

Replied

View all MyHeritage reviews and complaints

MyHeritage Contacts

MyHeritage phone numbers

1800 817 330
1800 817 330

Click up if you have successfully reached MyHeritage by calling 1800 817 330 phone number 82 82 users reported that they have successfully reached MyHeritage by calling 1800 817 330 phone number Click down if you have unsuccessfully reached MyHeritage by calling 1800 817 330 phone number 73 73 users reported that they have UNsuccessfully reached MyHeritage by calling 1800 817 330 phone number

39%
Confidence score

Ireland

1800 731 768
1800 731 768

Click up if you have successfully reached MyHeritage by calling 1800 731 768 phone number 19 19 users reported that they have successfully reached MyHeritage by calling 1800 731 768 phone number Click down if you have unsuccessfully reached MyHeritage by calling 1800 731 768 phone number 25 25 users reported that they have UNsuccessfully reached MyHeritage by calling 1800 731 768 phone number

Australia

+1 (800) 987-9000
+1 (800) 987-9000

Click up if you have successfully reached MyHeritage by calling +1 (800) 987-9000 phone number 20 20 users reported that they have successfully reached MyHeritage by calling +1 (800) 987-9000 phone number Click down if you have unsuccessfully reached MyHeritage by calling +1 (800) 987-9000 phone number 16 16 users reported that they have UNsuccessfully reached MyHeritage by calling +1 (800) 987-9000 phone number

11%
Confidence score

USA & Canada

+44 800 098 8125
+44 800 098 8125

Click up if you have successfully reached MyHeritage by calling +44 800 098 8125 phone number 73 73 users reported that they have successfully reached MyHeritage by calling +44 800 098 8125 phone number Click down if you have unsuccessfully reached MyHeritage by calling +44 800 098 8125 phone number 113 113 users reported that they have UNsuccessfully reached MyHeritage by calling +44 800 098 8125 phone number

United Kingdom

+64 800 995 069
+64 800 995 069

Click up if you have successfully reached MyHeritage by calling +64 800 995 069 phone number 8 8 users reported that they have successfully reached MyHeritage by calling +64 800 995 069 phone number Click down if you have unsuccessfully reached MyHeritage by calling +64 800 995 069 phone number 14 14 users reported that they have UNsuccessfully reached MyHeritage by calling +64 800 995 069 phone number

New Zealand

+43 800 802 582
+43 800 802 582

Click up if you have successfully reached MyHeritage by calling +43 800 802 582 phone number 1 1 users reported that they have successfully reached MyHeritage by calling +43 800 802 582 phone number Click down if you have unsuccessfully reached MyHeritage by calling +43 800 802 582 phone number 4 4 users reported that they have UNsuccessfully reached MyHeritage by calling +43 800 802 582 phone number

Austria

+32 80 026 102
+32 80 026 102

Click up if you have successfully reached MyHeritage by calling +32 80 026 102 phone number 4 4 users reported that they have successfully reached MyHeritage by calling +32 80 026 102 phone number Click down if you have unsuccessfully reached MyHeritage by calling +32 80 026 102 phone number 8 8 users reported that they have UNsuccessfully reached MyHeritage by calling +32 80 026 102 phone number

Belgium

+45 80 820 132
+45 80 820 132

Click up if you have successfully reached MyHeritage by calling +45 80 820 132 phone number 2 2 users reported that they have successfully reached MyHeritage by calling +45 80 820 132 phone number Click down if you have unsuccessfully reached MyHeritage by calling +45 80 820 132 phone number 2 2 users reported that they have UNsuccessfully reached MyHeritage by calling +45 80 820 132 phone number

Denmark

+358 800 102 172
+358 800 102 172

Click up if you have successfully reached MyHeritage by calling +358 800 102 172 phone number 3 3 users reported that they have successfully reached MyHeritage by calling +358 800 102 172 phone number Click down if you have unsuccessfully reached MyHeritage by calling +358 800 102 172 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +358 800 102 172 phone number

100%
Confidence score

Finland

+33 805 080 098
+33 805 080 098

Click up if you have successfully reached MyHeritage by calling +33 805 080 098 phone number 7 7 users reported that they have successfully reached MyHeritage by calling +33 805 080 098 phone number Click down if you have unsuccessfully reached MyHeritage by calling +33 805 080 098 phone number 13 13 users reported that they have UNsuccessfully reached MyHeritage by calling +33 805 080 098 phone number

France

+49 800 589 3922
+49 800 589 3922

Click up if you have successfully reached MyHeritage by calling +49 800 589 3922 phone number 1 1 users reported that they have successfully reached MyHeritage by calling +49 800 589 3922 phone number Click down if you have unsuccessfully reached MyHeritage by calling +49 800 589 3922 phone number 8 8 users reported that they have UNsuccessfully reached MyHeritage by calling +49 800 589 3922 phone number

Germany

+31 800 240 0013
+31 800 240 0013

Click up if you have successfully reached MyHeritage by calling +31 800 240 0013 phone number 3 3 users reported that they have successfully reached MyHeritage by calling +31 800 240 0013 phone number Click down if you have unsuccessfully reached MyHeritage by calling +31 800 240 0013 phone number 6 6 users reported that they have UNsuccessfully reached MyHeritage by calling +31 800 240 0013 phone number

Netherlands

+47 80 024 741
+47 80 024 741

Click up if you have successfully reached MyHeritage by calling +47 80 024 741 phone number 5 5 users reported that they have successfully reached MyHeritage by calling +47 80 024 741 phone number Click down if you have unsuccessfully reached MyHeritage by calling +47 80 024 741 phone number 1 1 users reported that they have UNsuccessfully reached MyHeritage by calling +47 80 024 741 phone number

67%
Confidence score

Norway

+34 900 838 969
+34 900 838 969

Click up if you have successfully reached MyHeritage by calling +34 900 838 969 phone number 2 2 users reported that they have successfully reached MyHeritage by calling +34 900 838 969 phone number Click down if you have unsuccessfully reached MyHeritage by calling +34 900 838 969 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +34 900 838 969 phone number

100%
Confidence score

Spain

+46 20 889 289
+46 20 889 289

Click up if you have successfully reached MyHeritage by calling +46 20 889 289 phone number 6 6 users reported that they have successfully reached MyHeritage by calling +46 20 889 289 phone number Click down if you have unsuccessfully reached MyHeritage by calling +46 20 889 289 phone number 4 4 users reported that they have UNsuccessfully reached MyHeritage by calling +46 20 889 289 phone number

20%
Confidence score

Sweden

+972 180 122 2299
+972 180 122 2299

Click up if you have successfully reached MyHeritage by calling +972 180 122 2299 phone number 10 10 users reported that they have successfully reached MyHeritage by calling +972 180 122 2299 phone number Click down if you have unsuccessfully reached MyHeritage by calling +972 180 122 2299 phone number 2 2 users reported that they have UNsuccessfully reached MyHeritage by calling +972 180 122 2299 phone number

67%
Confidence score

Israel

+27 800 980 785
+27 800 980 785

Click up if you have successfully reached MyHeritage by calling +27 800 980 785 phone number 1 1 users reported that they have successfully reached MyHeritage by calling +27 800 980 785 phone number Click down if you have unsuccessfully reached MyHeritage by calling +27 800 980 785 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +27 800 980 785 phone number

100%
Confidence score

South Africa

+55 800 878 2500
+55 800 878 2500

Click up if you have successfully reached MyHeritage by calling +55 800 878 2500 phone number 2 2 users reported that they have successfully reached MyHeritage by calling +55 800 878 2500 phone number Click down if you have unsuccessfully reached MyHeritage by calling +55 800 878 2500 phone number 0 0 users reported that they have UNsuccessfully reached MyHeritage by calling +55 800 878 2500 phone number

100%
Confidence score

Brazil

More phone numbers

MyHeritage emails

support@myheritage.com

100%
Confidence score: 100%

Support

rafael@myheritage.com

100%
Confidence score: 100%

Support

voxp.shane.hickey@myheritage.com

100%
Confidence score: 100%

Support

voxp.catarina.marques@myheritage.com

100%
Confidence score: 100%

Support

voxp.kayleigh.cronin@myheritage.com

100%
Confidence score: 100%

Support

voxp.barry.neen@myheritage.com

100%
Confidence score: 100%

Support

voxp.yasmin.celante@myheritage.com

100%
Confidence score: 100%

Support

More emails

MyHeritage address

3 Ariel Sharon Street, 4th Floor, Or Yehuda, 60250, Israel

MyHeritage social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024