MyHeritage
Reviews and Complaints

Dec 11th, 2016 - I ordered this dna testing for my parents xmas presents and even though it took us a few months to find the kits again and send them in... We did not receive the reports - period! No help from their website and it appears if we really want to find any matches we have to pay them monthly! Not at all what their misleading ordering pages were all about!
Transaction id 1a960266ed065601
Invoice i. D. [protected]
Paid with paypal [and=they will not help now because it took us so long to send our tests in and then realize they were not sending our reports]

This is 178.00 scam that did fraud on my 93 and 87 year old parents and our entire family! We want a refund

My invoice number [protected] dated June 8 th 2017, I received the following email
"Dear Jerry Andrew, ‎

This is just a brief update that your Complete subscription for family site 'Clay Web Site' has been successfully extended for one additional year.
Your credit card was charged $250.74 (plus tax if applicable). The next charge will take place on June 8 2018 for another year.
Your transaction invoice is attached.
You can review your subscriptions anytime on your Account > My Purchases page.Account ID: [protected]
If you have any questions, please call us at: +[protected]
(Monday through Friday, 9am – 7pm EST).
You may also visit our Help Center to get instant answers or write our customer support team.
Thank you for using MyHeritage.
Kind regards,
MyHeritage team
I have moved to France, I had no idea I was on an automatic renewal. I have not used the service, nor can I because the Web site is in French which I do not speak or understand. I tried to call the number they had listed on June 8th 2017 and several days thereafter I finally made contact today June 13th 2017 5 days after notification, and the wanted to charge me $125.00 ($25.00 a day for service I have not used now or for many months. I did not know I was on auto renew, and when I asked the phone person on the contact to send me the contract I sign for this service he did not response to my request. I keep e-mail of my subscriptions, yet I do not have one Heritage

My name is Carol Hampton {[protected]@gmail.com} over a year ago I had a complaint and told you that I did not want to be part of My Heritage as I do not have the money. This was agreed to by yourselves and not have been charged for the year?

No one contacted me and its been over a year that I stopped using My Heritage due to the costs.

Please make sure I am reimbursed or I will go public with this

No results sent to us on our dna kits sent to you months ago.kit codes MHB3J8T4 esa mantila and kit code MH5HCK72 .w sent ou a complaint month ago .no reply.What is the problem. Your answer to my e-mail. [protected]@gmail.com. And to e-mail [protected]@gmail.com.Thank you
We have paid for the dna kit studies.Unless you provide us with dna study results.we want our money back.

A few weeks ago I started a family tree and by mistake I created another family tree under the same email address. and I also paid your annual fee of $89 I do believe, I have been trying for two weeks to contact someone to help me Rectify this problem they're either close or at lunch a few times I did leave a voicemail and nobody return my phone call. I would appreciate it if someone were to call me so I can fix this problem because I'm really sick and tired of trying to get a hold of your company I'm actually thinking about reporting you to the BBB of Utah.

I strongly advise everyone thinking about using My Heritage to reconsider. I sent in my DNA samples, after paying $91, with shipping. At 7 weeks, after I sent it back, I emailed to see where my results were. After receiving no reply, I emailed again. No one returned my email until the 8 week mark when they informed me that they were sending me another DNA test kit, at "no additional charge." THEY LOST MY DNA!" At this point, 11 weeks after I initially emailed them, no one has returned my message to explain where my sample is or to attempt to return my money. This is a scam to steal your hard earned money. Who knows where my DNA sample could end up! I will be contacting my attorney first thing Monday morning!

Back in January I simply asked how I could manage duplicates I was finding on MH on-line tree. Tech asked me to download and use their Family Tree Builder (big mistake). I ended up down a rabbit hole, where Tech synced my on-line WEB tree with Family Tree Builder to create a GEDCOM tree. Then I had two trees under 'Manage Trees' my original WEB tree and this newly synced GEDCOM tree. I selected the newly synced GEDCOM version as the default and began poking around, only to learn that it did not sync properly, absolutely inaccurate, fields are incorrect, hundreds of photos lost their tags and profile cards lost their linked photographs. I went back to 'Manage Trees' so that I could select my Web tree as my default again and it was GONE! Tech deleted it without my permission. I'm a paid subscriber, I'm allowed to have many trees under 'Manage Trees.' It was NOT tech's decision to make! I want my WEB tree back, restored to where it was before they 'synced' it and I have been asking tech to do this for nearly two weeks. MH deleted my tree without my permission and now they can't seem to restore it. What are my options? I am absolutely sick about this and can't believe this could happen. The ticket number is: #[protected].

MyHeritage is a very annoying company and I can't get rid of them!
I used this site in the past and I can't say that I was satisfied or something. No, MyHeritage was just not what I expected, so I decided to close my account. I contacted them and they assured me my account was closed.
But their spam messages were still coming!
Then I went to their website and, to be honest, I wasn't surprised when I successfully logged into my account. Contacted them again and told them that I want my account to be cancelled, that I was not interested in their service and that II was fed up with their spam. They said I was too rude.
Of course I was rude, because they lied about my account status, they said it was cancelled! Never use this site, their service is beyond ridiculous!

My cousins and I had DN A testing done with them we are 5 generations +German, 5 generations + County Cork Ireland, 5 generations + southern France, native American said my brother was my great uncle paid $100 mine came back British, Sardinia and Italian they sent a list of relatives not one is mine they hang up every time I call.want my money back

I paid the above company for one year's subscription in March 2016. This company emailed today (me one year TO THE DAY after the previous payment) to tell me they had taken another year's subscription from my account. I received NO prior warning that this was going to happen - they just took it! When I called their freephone number and selected option 2 (Billing), I asked for a refund. Instead of dealing with my request, the representative told me someone would have to call me back, and that this would take 3-4 days minimum. I cannot in all seriousness believe that timescale and suspect this is a feeble attempt to fob me off. Any competent Billing Department should be able to sort this kind of query at the touch of a button.

I have not used this site for several months, and mistakenly though all companies should, as a matter of common courtesy, advise customers in advance of a "payment due" date. Myheritage is well known (and apparently praised) in the genealogical community for its content. Sadly their customer service is without a doubt the worst I have ever encountered.

This whole incident has raised many doubts and suspicions, to the extent that I have felt obliged to contact my bank and change my card details - inconvenient but necessary. I now await their response - if any.

I am very disappointed with MyHeritage, there is absolutely no customer service and they ignore all my attempts to reach them. They replied only once with an automated message and nothing regarding my problem.
These people simply don't respect their users and it's ridiculous that they can't find time to help their user.
I don't want to deal with them in the future because I can't do business with someone who doesn't respect me.
In total I sent over 10 support tickets and they did not care. What a shame.

When I started to subscribe to my heritage premium plus family tree builder program it included
1 unlimited data storage and unlimited synchronization with family tree on the website.
2. Unlimited data storage of photographs.
3. Unlimited number of articles to be uploaded in separate albums.
Suddenly under the guise of of improved program they removed the possibility of automatic saving of data by the program for storage on the website about a year ago. Then about two weeks ago I suddenly found out that tree synchronization had stopped. So I waited a few days thinking that may be they have problems on the maintenance of the programs then I wrote to them several emails receiving no response even a courtesy one saying we have received your email. Then I called them at the support telephone number 1-[protected]. The first call I was informed that the matter was being forwarded to a customer support agent. Not receiving any response I called them a day later and even spoke to the manager. They informed that they have decided to unilaterally change the terms of the subscription and they were going to limit the synchronization to only once a week. If you want more you will have to pay more. Today though I am paying for the premium plus program for the past seven years their customer support and service record has been horrible. I tried to call them again today as with nearly 46, 000 names and about 20, 000 photographs and 20 years of self financed research work invested this company has suddenly decided to hold me hostage and demand like gangsters more money for the services that in the first place are a part of the program/subscription I purchased & have been using for the past seven years.
I have just reviewed the complaint record of this company on the internet and you will find that this company have completely no work ethics.
See additional information I have posted on site jabber on the internet.
Request your assistance in getting proper service from this company.
Yesterday I spoke to the support agent complaining about change in terms of subscription unilaterally, in an ongoing and old membership. The main aspect is that tree synchronization was suddenly made unavailable and removed from my ongoing subscription. When I spoke to them the supervisor said that they have changed the terms of the policy and that in order to continue they were limiting the number of synchronization to once a week. But in the mean while they have completely stopped the service and yet they have deducted the yearly membership fee. On a three year renewal.

With no response over a total of 4 days I tried to call them again to find out as to what has been done. I got their office but after coming to number one after a wait of nearly one hr a recording comes on that the offices are closed for the holidays and to call again. A few minutes later on the second call I had the same experience. After nearly on hour of hold. What festival is there today 16 jan 2017.

Looks like the company has put my number on a blocked list and have created a factious holiday.

This israeli company are great scam artists - unreliable in service and do not honor the terms of their subscription as published by them - unlimited data entry no restrictions on synchronization for the premium plus subscription.

Today I discovered that one of the persons I invited to be a member and access my website is not able to enter the site even though I get a message that the invitation is successful. .

Another scam.

Nissim moses

I placed an order and paid for a DNA Kit on November 9, 2016 to this day December 9, 2016 I have not received the kit. After 1 email and 2 phone calls the story about the dates for back order shipments continually changes. The company stated they will give me a full refund in 3 to 10 days. I will have to see if it happens. What I don't understand is there advertising and selling the kit for $20 less than their competitors and they don't have the product on hand to sell and they never sent out any information about the back order. I am so very disappointed along with how many others. There ads are on television and Facebook just to name a few.

I have had £152.64 taken on the 24-Aug from my credit card but don't know why I also have the same thing of £26.34 taken on the 21-Aug bye BLS*RMG18888443886 and I don't know if its the same firm I just don't know what to do, I am in my 70 so not so up to date as others mite be.
Hope you can Help.
Brent Lewis

I did not like MyHeritage so I decided to cancel my account. I contacted customer support team and asked them to cancel and they promised to do that.
Later I received a bill and understood that these guys failed me and never ever cancelled my account! I went online and emailed again, but they did not reply! And now I have a bill and owe them money! But I'm not paying anything and it's not my fault that MyHeritage has such a dishonest customer service. They did not keep their promise and that's really a bad thing.

My full name, Photo and related data has been publish on this site without my authority and is also all incorrect.
I request my information is immediately remove from this site.
I can not request this to the site unless I pay and I am not prepare to pay to remove an unauthorized intrusion on my Privacy.

Please take this as very serious request because is infringing my privacy and is a legal issue
Site: http://www.myheritage.es/FP/my-sites.php

Please reply to:
Cesar Mantilla
[protected]@gmail.com

Thank you

Several years ago, I utilised my heritage (a us company) to view their service concerning family heritage. I used their information to see what they were offering, once only.
I was not impressed with what they were offering, so that was the end of any association with them.
I was charged a small fee for this once only use.
Now, several years later, I find that a company called pli*my heritage_ltd have been removing funds from my uk bank account, using (so my bank have informed me) the card details that I supplied to them several years ago, without informing me of this fact, but using the pli*my heritage_ltd name.
Their charges have increased annually by 56.7% in the last two years.
I want these charges repaid in the next month, or I will instigate official complaints to the relevant authorities.

All text data has been lost from my family tree, put together using MyHeritage software and services. The backup files held by MyHeritage should contain this data, but does not. MyHeritage technical support has failed to address this issue repeatedly and continues to ignore my plea for a resolution as the problem sits in the architecture/management of their databases. As a Premium Plus member, I am entitled to priority technical support, but the contrary appears to be true. MyHeritage fails to honour their part of the contract by not providing the required service and failing to communicate.

They hold your details as it is a family tree. For me they are holding too many details none of which I gave them. I have asked them more than once to remove the surplus details but up to now they have either refused or now they ignore my emails.