MyHeritage
Reviews and Complaints

I was charged 140 euros for a renewal of a subscription when I ordered a DNA-kit for my parents. The charge came with no reminders - the site is useless for half of my family-tree and I'm unhappy with the service. The chat-function only has robots, which highly complicates the process of the 30-day guarantee.

It's incredibly difficult to come into contact with someone in order to cancel the subscription and get a refund, which is a shady practice considering you have the right to a full refund.

I don't trust the website. I don't know WHO or WHERE to reach out for, to receive the refund I'm entitled to.

My subscription was renewed without notice yesterday. Since then I have phoned twice, emailed and used the chatbot to try and cancel this and get a refund. It is impossible to speak to the billing dept; the phone number provided goes to an answerphone. If you select customer services the person is unable deal with billing issues. He did however confirm that there is no number for calling billing. You have to wait for them to call you - if they choose to, and if you happen to be home at the time. This is unbelievable. What a shocking way to treat customers!

Account ID [protected]

I opened this account on June 16 2022 not knowing that I would be charged £79.00 for an annual subscription 14 days later that I did not want.

Did not receive any e-mail stating that this charge would be taken and therefore shocked to realise that the money had gone out of my account.

As stated in your details I would like to request a full refund of these charges as I have no wish to use your site in the future and certainly cannot afford this cost.

Regards

did the 14 day free trial which was to end on June 24, 2022. I stopped the trial a few days early and then after midnight on June 25, 2022 they charged me for an annual subscription that I did not request. I have called repeatedly to have my money fully refunded, $136.74 including tax. Just called again today, day 5 of waiting for my refund. I was told, after insisting my money be returned today, that I am now at the top of their list and that they have many 'similar' cases they're handling. So that told me that they are charging MANY people that did not request an annual subscription. They could learn a thing or two from Ancestry. When you cancel ancestry, you are cancelled. They don't charge you anyway. This better get resolved soon, They took my money in an instant but it's taking way too long to reverse it.

I received an email dated 6/28/2022 informing me the I was charged $149.00 for a My Heritage renewal without my consent. I called the help number on 6/28/2022. I did not approve this renewal: I was not informed this renewal was automatic in any noticeable way. I did not receive any notification prior to my account being charged. Billing Rep. has not returned my call as told by the operator.

About a year ago I ordered two DNA kits and that is all that I paid for. I used the family tree builder to build a tree and was generally happy with the service until last week when my credit card was suddenly charged 306.45 euros! I checked my "purchases" page and I have no subscriptions, it only says my tree is active which I guess to myheritage is a subscription!?!?! No prices listed either. I had no idea I had any kind of subscription at all, and would never pay 6 times what a DNA test costs to keep my tree active. I checked my emails and there is nothing about any upcoming renewals there. I have contacted customer service a week ago but have not yet heard anything from them.

A subscription payment of £56.40 was taken from my PayPal account on 10th Feb, I have only just noticed this today. I never setup this subscription and I have never used the website.

i am trying to open and look at year at yearbooks 1962, 1964, 1965, 1967, 1968 for Caston High School, Fulton Indiana. I am only to open and view the yearbook year 1963.

How can i view the years listed above and how do i do a search for a specific school and year? My email is [protected]@yahoo.com,.

Thank you,

steve gosnell

I received an email from MYHERITAGE with an attached receipt charging a credit card on file for $99.00 for a renewal on DNA Health Reports. I did not authorize this charge and the credit card on file with them was an old credit card that I canceled with my bank. I called customer service immediately about this charge they stated they would refund my bank. What I find even more concerning is how did they recieved payment from a canceled credit card?

I received an email on June 20, 2022 at 3:04 am notifying me of the charge to my credit card, I immediately called MyHeritage customer service 22 minutes later about the unauthorized charge and informed them that credit card had been canceled and their reply was they got the money and would refund my bank of the charge. I'm calling my bank asap to see how they received payment.

I have had matches with people and dealt with them but the hints are still there , I have had this porblem before and I complained the last time and someone said it has to do with the algorithms ?

anyway they are still there and it annoys me very much !

Through the internet, I paid for heritage services in order to search certain family members. I used this service for the month I requested. It was a fairly useless service and I stopped using it. I was then billed and charged for an additional charge for services I didn't request. I was not advised that an there was any additional fee nor given any advance warning that there would be an additional charge. The charge was for $342.09 taken on 5/4/2022 through my Fry's credit card

In error I thought I had cancelled my subscription but it appears I had not as I have just been charged £228 for a further year's subscription. I have not used MyHeritage for over a year. I no longer want the subscription and cannot afford to pay such sum for an unwanted service. This ruthless policy of the company leaves me feeling extremely distressed as it goes against all decency and fairness.

MyHeritage tried to deduct 89.00 dollars out of my account about three something this morning and I always have my card on lock and they couldn't take nothing from me good thing my card on lock because I don't know these people either.

On 5/5/22, a $315 charge was placed on my Citibank card. This is a re-occurring charge that I did not see in the fine print, and did not authorize knowingly, nor did I purchase anything that I am aware of. If I did, it was a hidden charge that I would not have authorized, and I would like it refunded. My name is Brian Horman.

I received an email dated 6/8/2022 12:00 a.m. informing me the I was charged 315.00 for a My Heritage renewal without my consent. I called the help number on 6/9/2022 5:00 a.m. and was told that someone would call me back in the future (no time frame given). no reversal occurred. I did not approve this renewal: I was not informed this renewal was automatic in any noticeable way. I did not receive any notification prior to my account being charged.

My bad I forgot to cancel an auto renewal plan on My Heritage, I contacted customer services immediately after i recieved an email and a charge to my credit card.

I explained to the help desk that yes my fault I hadn't cancelled my renewal before it was due however I don't use the services enough to justify another year of use. I was asking for a refund and I got told no due to it being an auto renewal plan, to this I said well isn't your terms and conditions 30 day money back guarantee within 30 days of purchase. Well I only purchased yesterday so that's within 30 days.

I was told no I wasn't eligible for a full refund, Nir then spoke to his finance people who then offered 25% of the purchase price back... I wasn't impressed by this as I really want the full 100% back as I cannot afford to pay off the full amount. I was told the best he can do is 35% refund of the purchase price. Still unhappy I just felt defeated as I have made a costly mistake and my complaint was fallen on deaf ears!

I would like my heritage to make this right and just refund the full amount as a so called valued customer. Not impressed at all.

This money was taken on 24 May & although I tried to stop it I was too late. I don’t know how this information was obtained. I have no interest in my Heritage USA, & certainly I’m not wealthy enough to spend over £200 on something that is of no interest to me.

I have launched a query with PayPal as well as yourselves. I would greatly appreciate any help you could give me in returning this money.

I was sent two test kits instead of one. Now I have one and the other is still in the post. I don´t need two kits, so I want to leave the other one in the post to be returned to you. And of curse I want the money to be returned.

Both kits are charged on 22.05.2022, the place being [protected] Great Britten on the invoice.

My contact information is

Helinä Korpela

Rahakamarinportti 1 G 5

00240 Helsinki

Finland

email helina.[protected]@outlook.com

I want my refund money back. My heritage website does not allow customers to cancel their subscription on the website. It is very inconvenient and very frustrated

On May 24 / 2022, I found that the My Heritage website had charged me for a one-year subscription that I never knew anything about it.

I never used the website, and for the second time without my knowledge, I have been charged

I have phoned My Heritage, but only an automated voice response, then they promised to call me back, but it never happened.

I also emailed it to customer support, and they gave me a ticket number that never got a response.

I have attached screenshots of my charge from my PayPal charged.

For a company to auto renewal, with no reminder email, no reminder text, no obvious notification on log-in pay, is sneaky. And when that auto renewal is for over £200 I think it should be illegal.

In the UK at the moment, we are being squeezed left, right and centre and to have £230 taken out of my account, a few days before my pay day is pretty dire. I have been left overdrawn, which will cost me.

A reputable company shouldnt need to use the rather underhand tactic of auto-cagey auto renewal. I mean, I think the site is brilliant, it shouldnt need to rope us in and grab money in this way. Considering it is a family history site, and utilising our very own family records, it seems rather immoral.

I have contacted customer services (I should have a hotline considering how much I am paying them). I have just received an auto reply about cancelling the membership, nothing about a refund.