MyPoints
Reviews and Complaints

Mypoints.com is one of those sites that started off great years ago, then lost its way and is now useless for a member. I became a member of Mypoints via my sister (yes, 9 years ago) and when Mypoints first started, it was great. You could earn points for purchases, reading emails, surveys, and more.

However, as the years went by, the bad and ugly came. Points for purchases are not added or such a hassle with faxing/emailing that I never bought anything through them again. Points for purchases are better at other websites. Emails dropped from 10 to 5 points (less than a penny). There used to be a couple every day, but now only a few a week. Surveys offered are better attempted/taken at another website. Rewards went up to almost double. Various gift cards are available, with a minimum of $10 and needing about [protected] points depending on which is selected.

Mypoints recently added unlimited videos via PC/tablet, limited to 10 via mobile device. However, they are having a hard time crediting and keeping up with that. Mypoints started Swappable, an app to buy a "discounted" gift card and receive points for doing so. It was an epic fail. Buy a $50 card, get $1 "cash back," and then pay $1 shipping and handling. Where is the "discount"? I can get a real discount at Monster, Cardpool, or Gyft. Customer service? There isn't any.

The good news is that redeeming for an eGift card is super quick (like instant). However, the bottom line is that I am not bashing Mypoints, just keeping it real. It's not worth it. Here are two screenshots of emails I received from Mypoints (2014 and 2015). Last year, in their defense, after I posted about "less than a penny for 8 years," I received some points which equated to about $5.

After 9 years, I'm finally done. I've only stayed because of my GSN account. Mypoints gets a kickback, and I get points while playing at GSN. I hope to transfer my account. If not, I will have to give that up too. There is no one who will speak to you via telephone. Terrible English comprehension in email (or they just play stupid? Idk smh).

I predict Mypoints will be a ghost on the web in about 2 years (I will be back to update:). Update 2/13/16: Mypoints video watching has been reduced to 10 per day from their "unlimited viewing." This site is on life support, and I still cannot wait until they fully shut down.

MyPoints is a website that offers rewards for completing certain tasks, such as shopping at specific retailers or taking surveys. However, my personal experience with this website has been less than satisfactory. I received an offer to earn 20,000 points by making a purchase from a certain retailer. I followed the link provided in the email and made a small purchase, but my points never showed up, even as pending.

A few weeks later, I received the same offer again and decided to give it another try. This time, I recorded myself making the purchase to ensure that I completed the offer correctly. I also saved all of my emails showing that there was no minimum purchase price for this offer. However, once again, my points never showed up.

When I reached out to MyPoints to inquire about the missing points, they claimed that they had no record of me completing the offer. Despite having video and email evidence, they refused to honor the offer and award me the 20,000 points that I had earned.

In my opinion, MyPoints is a scam designed to get people to make purchases from their partners without actually rewarding them for doing so. They owe me 20,000 points and are refusing to honor their own offer. I would advise anyone considering using this website to stay far away from these scammers.

I've been a member of My Points for a long time, since 2004 to be exact. I've been able to accumulate a lot of points over the years, which I've used to redeem some great rewards. However, things have been going downhill for a while now.

The Surveys page, which My Points promotes heavily, is a major issue. It hardly ever works properly. According to the site, you're supposed to earn 5 points (it used to be 10) every time you get kicked off a survey. But that's not what happens. I'll start a survey that's supposed to take 5 minutes, only to get kicked off within a few seconds. Instead of awarding me the 5 points, it puts me straight into another survey, and then another, and another. By the time I finally get my 5 points, I've completed 5 surveys, and My Points has all of my information. I've even completed surveys and not earned any points! And good luck trying to contact them to dispute this. It takes FOREVER, and if you didn't note the survey number, you're out of luck.

The final straw for me was when I completed a survey 4 weeks ago, and it said that payment of the points would be delayed (60 days, it said). I've been counting down the days for the past 4 weeks, only to wake up on Saturday to find that my points were missing, and there was no notice of any points due to me. I've been going around in circles trying to find someone to contact about this, but I can't without the survey number.

So, I'm done. I'm unsubscribing. After almost 20 years, I'll find something else to do with my time. It's a shame, really, because My Points used to be a great site. But now, it's just not worth the hassle.

I contacted them immediately once I noticed most of my points had been used. Instead of responding to me, they marked my case as resolved. I am pissed because I've done my part to earn the points and I've steadily reached out through their app because there is no one who contacts you nor is there any phone number or email to contact them directly. This is bad business on their part and will will definitely get on all social media sites and blast them for their lack of customer service. Horrible. Horrible. Horrible.

I've tried for three days,[protected], 4-21-23, [protected], to use 7940 points, from my balance of 14898, to purchase a $50 PAYPAL gift card. My MYPOINTS account, phone number, address is the same as my PAYPAL account. MYPOINTS is suppose to send a CODE to my SMS text on my cell phone which for three days I have NOT received a code. PLEASE help me out!

My Points Company I purchased on line with them on Feb.2,2023 for

the $50.00 & $5.00 e-gift card

and a $25.00,e-gift card I purchased on March 3,2023

$50.00 (7940 pts used taken off my points )

$5.00 (790 pts. used taken off my points)

$25.00 (3970 pts. used taken off my points )

Total $80.00 (12,700 pts used have been

taken off from my total points. I want them put back on my account, because when we went to Red Lobster on March 25 2023 to use them for a lunch meal around 12:30 ; there was no money on all 3 of the cards when I was going to pay. Therefore, I had to use my own to pay for our meal costing $73.43

Today , March 27 I went to the rewards section to look for an address to write My Points noticed that the Red Lobster gift card was not shown for a card to choose from the selections to redeem points for the cards.

I have a " dumb phone" a plain one that does not take pictures so I can not send any copy of my receipt

Judy Newton

This page is not working..

If problem continues contact the site owner. Error HTTP error 406 The above message is what the site posts.

This message has been appearing since the 8th of March. Reloading does not help.

I have tried to reload this and it will not reload.

Every email I receive from My Points will not reload

No matter what time of day I can not get into My Points.

Yes I had used my points and had gotten 2 ($100) gift card you only sent 1. And never sent the other one. Waited never showed up. Went to get the first one for redemption and had to re open process,

Would perferr card in hand. Had trouble with the visa on phone app

I had purchase 2 $100 jc penny's card and have not been able to use either for only one showed up and the time expired. E-mail, [protected]@gmail, order the 2 jc penny cards with my point rewards. And have not received one and have yet to be able to down load the other. Since I can not seem to get them on my phone could you mail them were order first week of jan. 2023

My Account was hacked on 1/31/23 and they used points for a $100 and $10 PayPal gift cards. I tried to reset my password but when I press the forgot password link it does not email me to reset. So i'm assuming whoever hacked my account possibly changed my email address!
I can't get into my account to send a complaint for them to investigate, cancel the gift cards and give me my points back since I did not order them and I can't reset my password... I'm locked out!
There is no number to contact them! How in the heck am I supposed to contact them? This is so ridiculous!

I have been a member for almost 20 years. Recently, my account was deactivated. I received no warning and no explanation. When I wrote to them to ask why? I got a generic response that I had violated their terms and conditions. What? When?

After further research, apparently you cannot upload the same receipt twice for Magic Receipts, even if you are claiming different products purchased (for points). I uploaded a receipt, claimed the offer for purchase of one item and received points. However, I forgot to claim points for a second item that I had purchased. So, I uploaded the receipt again and claimed the points for the ENTIRELY DIFFERENT item. Next day, my account was deactivated for breaking the rules. I am sorry that I did not study the fine print but I DID purchase TWO items. Why would they not simply reverse the credit for the second item and tell me duplicate submissions not allowed? Instead, my account closed with over 18,000 points outstanding (value close to $200). This is outright STEALING in my opinion. Class action lawsuit anyone?

You get an email and in the right hand corner it shows the correct amount of points. BUT you open the email and in shows a much lower total. For the last 2 times I was supposed to get a bonus points added on for buying from Chewy they subtracted them. Not very customer friendly. If you are supposed to get these points to get you to use their service WHY then do you subtract them. Why even bother!

My Account was hacked today 1-23-23 and they used 23,820 points for $150 in PayPal gift cards. I tried to contact them to let them know this was not me and to cancel the cards an give me my points back. But you cannot contact them for at least 2 days after to make sure your received your gift cards. That is the whole point, I did not order them! They need to have a dedicated line for this as it seems to happen to a lot of people, not just me.

I do not understand why my email has been deactivated and unable to receive any MYPoints emails anymore. Something happen to my gift cards and points. I have not received any links for the card I requested and two cards that were requested under my name. $65.00 in cards. I asked for links to be sent again several times, with no responses. I then was deactivated. This appears to be something inside.

Hi,

I have 8000+ points under my account. I redeemed one gift card this noon which was still pending. I tried to login to my account this evening but was notified that it was deactivated.

I have never violate the terms. The customer refuse to active my account but could list why account is deactivated. This just closed my ticket without any explanation.

I've been My Points member for a long time and attempt to complete multiple surveys daily, but very rarely get awarded full points. Each survey takes from 15-30 minutes and when I complete it, I'm awarded 5 points and receive a message that they had enough respondents. It's fraudulent practices to collect all my personal data and complete answers without a full reward. My Points needs to address this issue as I see multiple complaints about the same issue on Facebook.

I just read several reviews from customers who have contacted customer service and say they've been blown off. I cannot even find a way to contact customer service. I filled out a form and it asks for a specific incident, which I do not have and won't even let me send a message.

I refuse to work with a company that does not have a telephone number to speak to a person and won't even let you send an email to ask a question like "why can't I redeem the points in my account?"

Pending points have not credited for 2 days and likely won’t credit today or tomorrow either due to it being a weekend. I have contacted customer service 3 times now and have received no response at all. I not only am not receiving points I have earned and waited the unreasonable 30 days for, but I am losing out on daily goal points as well. Beginning to think I as a long-time member do not matter anymore. Thinking it is no longer worth my time.

I redeemed mypoints...but NEVER RECEIVED my gift card...

I sent multiple requests. NO RESPONSE.

I have been a member over 20 years but lately I have been cheated on surveys, shopping & promotions. Now I cannot redeem mypoints either?

What is the point of spending time participating in ANY MyPoints activities if the Points have become WORTHLESS..

Honor your promise & send my gift card...

I have accumulated over 12,000 points. About 90% of the points are through hotel stays. The purchases range from June 30, 2022 to August 14, 2022. The points have not been credited, so I can not do anything with them. I have contacted customer service several times and they usually send me a form to fill out and it takes them about a week to respond. I am still waiting to receive credit for my purchases. I know they have benefited from my purchases, but I am still waiting to receive credit. I want to receive credit so I can redeem my 12,000 points.

To Whom it may concern,

Please give this to a higher up management as I have provided as much information as I have. I do not have any of the information you are requesting as it has been way too long since this survey and I never had a screen shot of anything from the surveys as I received the point for the survey itself. What I'm asking for is the points that I should receive from helping with the Movie: When Christmas was Young that channel CBS ask me to help with on skype, I provided the information that channel CBS provided to me as proof for the point in question. The amount of points in question is 9180, I supplied an attachment that had a Vendor ID: [protected], as well as my name, email, and what date the payment was sent to your company: MyPoints and the amount of points: 9180 that that had sent to you to give to me. I want to know what, where or who you gave my 9180 point, considering I never received them. I will attach the Vendor sheet again and I suggest you look into this with this information, if you can not look into this with this information I suggest you hand it over to someone who know, how to look it up. I know the person that sent me the sheet with the information on it works for channel CBS and his name is: Jordan Empey. I know someone at your company should know of this person and information as he has been in contact with your company as well as I. Here is the Ticket #[protected], your customer service keeps giving me along with asking me for this information:

-Name of activity:

-Credit value:

-Details about issue:

-Date of completion:

-Proof of completion: (*please provide a screenshot(s) that shows offer terms have been met*)

*Valid screenshots must include the following (if applicable to the offer): transaction dates, email address, name on the account, etc.*

If this matter is not resolved I will tag social media of this matter as well, so as to let other people know I have had problems.

Sincerely,

Jerry Wright

8/27/2022 I have been trying to reach mypoints customer service to find out when I will receive my gift card. I cashed in the points for a card - I can't get any answers. Customer service ignores your requests. It is getting harder and harder to earn pts via surveys, activities etc...the pts are never rewarded. I rarely get pts for purchases. It's become more of a hassle to participate in this activity web site. I am probably going to end my account soon and cash out ASAP.