Nail Palace
Reviews and Complaints

I was trying out the express manicure at $19 and ended up buying a $700 plus package which could be used for all services with no expiry date. I was okay with this but the second time I came, they were selling me another package costing $1000. I was in a rush and with the hard selling I ended up purchasing it. Then the third time I came, they were trying to sell me another package. I was aware of how they're hard selling every single time and I just want to leave. They kept pushing for the corn on my feet so I ended doing just one session, costing me $398, + $10 soaking thing for anti-fungal. From wanting to just come and relax and use my package that I've spent previously, I ended still spent $400 plus which makes me really angry and uncomfortable. They're hard selling every time and the least I've spent so far per session is $400 plus. I can't afford to keep doing this but I don't want to waste those that I've spent. I wish I had researched about the company before buying the first time. I learnt my lesson and hope no one gets into this scam like I do.

Im person who like to do painting nails and of course been using service of many countries. This nail palace is no. 1 I do not! Recommend anyone to go. Price is over over than I expected and it really shock me. I went there saying I wanted to do painting gel for feet only then sudden they brought me to the chair and do spa for my feet which was I didnt ask. The staff tried to ask me a lot of personal question, tried to sell the member and I said I don't want. I paid for $104.86 for the suck gel painting, service failed, all the stuff they use is not a good one, so old and unclean. Compare with the price I paid... Plz do not come! This place is really cheated money from people.

I can not believe I was force to pay for $698. For 1 time foot treatment. Add on was ok package for my pedicures services. Everything happens in an hours time. The result is just normal pedicure. Wrapping a cream cost me $698

Read up on my last complaint :
Here I attach the receipt wrote down by them.

Nail palace : please example to me how your price list work and what product you use, what kind of professional or specialist doctor your have engaged? In an hr time my $698 is robbed from my bank. Or your is a 6 star luxury hotel that provide me an whole Body spa + and 6 star hotel night to charged me this kind of money.

In an hr time, my pedicure + what your states! My $698 is gone. without me realising and forcing and pushing to pay. I am totally not satisfied with your services. Your hard selling tactics and confusing price and misleading marketing and sale speech. Lots of sales pressure it such an unpleasant experience! I was scammed!

I did mention I don't want pay, and the price is crazy but your staff turn to deaf ear to my complaining. I can't believe it happened in Singapore. Force me pay. I said I want complaint they happily pass me your feedback form and challenge me. No way to talk to them. They just forcing me and pushing me. your sale staff is dishonest and no business moral. I am very traumatised by this event.

$698 is my hard earn money. At the point I was force to either I call police come. Or settle it privately. Can you imagine the staff is not bother or listen to alternative but challenge me to complainant.

Total disappointment: totally traumatised by this event.

I go to nail palace in city square for quick pedicure. They offer me package for pedicure and i think ok. When i go there Second time for pedicure, they try to sell another package to me, i just want to relax and have a good time enjoy my pedicure but i cant since the staff keep offering me packages 😑😑😑. My 3 pedicure package not even finish yet and they keep tried to offer another package 😑😑😑

Saw the brochure outside for express gel medi is $19.90, so I went in. Staff told me later that it needs a 3 days advance booking . So I proceed with the express manicure. But soon found it weird as they started to trim my cuticles, to found out later that it was a classic they chose for me. Was confused by the staff when she told me the pricing, i mistakenly agree with her that I want an EXPRESS classic manicure, staff should have reconfirm with me instead of proceeding with the classic medicure. I left the shop just getting my nails trimmed, not even polish as I told them its my lunch time and obviously I am in a hurry. They should have clarify if I prefer a express medi or classic medi, instead of telling me straight away its $28.

Dear Nail Palace,

I would like to request to cancel the other package which I have signed on at  NEX yesterday and opted to pay through atome. I signed up for the package under tremendous pressure from the manicurist to pay such exorbitant for simple service. the initial service charge was around $374 before gst.  I have paid the first installment $474.60. This amount should cover the service which I have done yesterday. 

My invoice number is 09B-0058714.

How ridiculous it is to pay 528 for ampoules, 440 for nail masks and 708 for hand  and feet spa? I have regretted very much to pay for the addition service and also top up to extend the package.

Please allow for cancellation. Thank you very much for your assistance.

Visited the brand new Sembawang Shopping Centre outlet as its close to home and saves us travelling to the city to our normal nail salon. Opted for pedicure for 2 person and manicure for 1 person. So we begin. First comes the upsell for a "tablet" which we accepted no problem as per usual. Then the fun began. Half way through photos are taken of feet and highlight on this part and that part and then an offer of a $388 dollar treatment. Both persons declined. Then we get a free sample of the treatment on a small area. More photos taken, an editing app used to make it look like it worked wonders, reality not much difference.

Then nearing the end the hard sell comes to buy a package worth over $1000. This hard sell came from 2 persons and did not stop. Completely ruined the whole experience. Sitting close. No social distancing pushing package after package at various rates. This truly ruined the evening and we will not return. Instead we continue to take our business to our usual nail bar.

This is no way to perform business. And people like us whom regularly visit nail salons and pay for the services at non package rate would happily return if service is good. Which at this location the hard sell let us down massively. It's supposed to be a relaxing time. Not an all out war to upsell.

I visited Nail Palace at nex today for a simple one-off classic mani/pedi as a treat to myself.

During the treatment, the technicians saw my damaged big toe nails and claimed that it has fungal infection and insisted that I do the fungal treatment which cost SGD498. I was taken aback as this is not the first time my toenails were injured and they regrew fine the previous times, and I have dealt with fungal infections before with over-the-counter topical products. I declined and said that I didn't need it. However, they pressed on further and offered a cheaper fungal treatment alternative at SGD288. They also added that my pedi cost will be waived so I considered and agreed.

Before my treatment ended, they suggested that my whole treatment today would be cheaper if I became a member. So they offered me a package of 10 sessions that included the fungal treatment, fungal foot bath pill, classic medi/pedi, gel (hand only) and gel soak off. After continuous and relentless hard-selling, I reluctantly agreed. I definitely felt pressurised into purchasing the package but there was no way for me to walk away at this point.

After charging me for this package offer (I literally got the SMS on my phone telling me that the transaction went through on my card), they came back to me with another offer: if I topped up another SGD1491.80, they would include the more expensive Dermal Fungus Treatment priced at SGD498. Again, I felt pressurised and I unwillingly agreed. I ended up paying SGD4980 in total.

Feeling concerned about what they claimed regarding the fungal infection, I immediately went to see a doctor for medical advice. The doctor concluded that my damaged toenails is unlikely a fungal infection and the changes is due to trauma from regular exercising. Now, knowing that I just paid almost SGD5000 for something that I do not need, I returned to the shop to seek for a refund, less whatever services was rendered. However, the manager said it was beyond her pay-grade to offer a refund, and could only offer a change of services offered in the package instead. I insisted that I wanted a refund and I was directed to email the company's customer service to request for it.

I would like to request for a full refund through the original mode of payment as I do not actually need this fungal treatment, nor the package for medi and pedi as I do not do medi/pedi on a regular basis.

Separately, while I recognise the technicians' long experience in the field, I do not think they are qualified in professional terms to be diagnosing their customers' conditions based on just what they see. They should instead advise their customers to first seek professional medical advice.

On 15 June 2021, I went to Nail Palace at Nex for a Manicure session. Staff there wouldn't stop pestering me to sign up for their package, i declined initially but continued on to pester and when i said I'm just a student, they said i could pay through atome and forcefully made me sign a 6 times manicure session package amounting to $402 in total which is ridiculous as I have already mentioned I'm a student but they forcefully pestered so I had no choice. Went back for the second time for a normal manicure session and made me paid additional for some strengthening nail gel which amounted to $140? This is really ridiculous, bad service.

Hi I have visited your outlet at sunplaza just to do sea salt scrub and go off but your staff insist that I must take a package so it's cheaper that way .like installment plan but this months I couldn't go down due to busy schedule so the atome card has deducted my money $92.34 which I have not even use and go down and do any services. I am so angry and called up the outlet and they say they can't refund me back my money .hello money does not grow on trees and it's my hard earned money.so Pls be considered on others too

Every single time I went there, they racked their heads to hard sell packages. I was irritated and wasn't enjoying the service provided. Secondly, they are annoying by just talking non stop.

I entered Nail Palace on 23 April at about 3.20pm as I had wanted to kill time while waiting for my hubby to meet me. I initially asked for a pedi only but the technician asked if I wanted to add on a mani. So I said OK since I have not done one in a long time.

During the session, I was looking at my phone and was trying to avoid talking to them but they kept talking to me. At the end of the session, technician 1 asked if I had wanted to take up a package for 18 sessions of mani and pedi to which I rejected. She then reduced to 12 sessions and I said no I only want to pay for today's session and leave. Technician 2 then came and pulled my hand and said how about just 6 times. You can come anytime and there's no expiry date. I felt very forced and said OK because I thought I would utilise. But I immediately regretted my purchase as it was a
huge lump sum of money and I asked for a refund. The shop said they were unable to process refunds and told me to email their customer service instead. 2 days later, I received a reply, stating that they were only able to refund me the amount after a 40% deduction of cancellation fees.

It was not mentioned anywhere in the receipt that there is to be a 40% deduction of cancellation fees.

Visited on 17th Mar 2021 - made an appt a day earlier. (NORTH POINT)

I just wanted classic mani(french) and pedi.

Once I got seated - I was using my phone to watch a show. Also - I wanted to avoid conversation, I walked in for a relaxing pamper session but it failed.

Your staff asked me more than 3 to 4 times to take the package.
1) Quoted me $688 first offer - I said no.
2) Then asked for credit card - I said don't have and I don't want to spend.
3) Then suggested to reduce $100 - and make it $588 - I said no.
4) Then said I could Split the bill $200 plus 1 day and 300 plus 2nd visit - I said no.
5) Asked me when I last did my feet - I said a year ago..- immediately started selling some sole softening package - I said no.

Basically I said no 5 times and each time she kept asking - then another staff chimed in too cornering me. I even mentioned I am unable to afford this service and I need to financially be ready cos I'm only working part-time.

Just wanted to walk in to relax abit.

Why is it, my first no just fell on deaf ears?
Why must make my experience so bad? No is a no. $688 is a no. $288 is a no. That's all.

Please stop hardselling - my last time ever coming to Nail Palace.

I am so disgusted, disappointed and angry with the staff at Sun Plaza Mall outlet. While I was at the outlet, I am making an appointment for the 26th Jan 21 as it is near CNY and inform by the staff that if I did not attend on that day it will consider as 1 treatment was perform even though I inform them that if there is some urgent matter that I may not able to attend I will inform them early.
This make me really angry as I paid the package in full. What type of customer service is this. I will not be continuing after I have finish with them. I have never feel so fed up as this before. Furthermore the service is way below par & keep pestering for add on for additional treatment (up sales)

My wife decided to go nail palace in Bukit Panjang Plaza for a Medicare n pedicure and nail extension, did read up on review and thought it will be good as it is reputable, so I wen about shopping and when I went back, to my horror the bill was $379, worse is the next day 1 of her nails fall off, nothing to be done just pay and left, found this complaint website and reading many complaints of overcharging, so be aware the price list is there but stated starting price frm... I'm sure there are many good people with good experience with them but certainly a bad one for my wife and me

Staff took photos of my feet without my permission. Wrote a feedback to the company's customer service, but came back with a standard template reply. Waited 4 days, still no reply. Called the HQ and not much later, I got a whatsapps text with an apology. Wanted to ask for refund for remaining package but not allowed. Asked them to give me a call but they did not call me.
Next day, received another whatsapp text offering to transfer my package to another outlet and asked them to call me. Again they did not call me.

I am unhappy with their service and the way np handles customer complaints. They are not sincere and professional... As they do not want to give a call (despite request) to handle the complain on a more personal level.

My other experience with NP is that they do a lot of hard selling to their customers.

I would like to feedback about the staff Vivian at amk hub... For the first timer who visit the outlet and will definitely be the last time...

Firstly I told her I wanted to do the express gel manicure and also to do soak off... After her culcalation she told me it cost 80++...I was so shocked...what is the purpose of putting the promotion banner outside of the store? Is this a scam?if I didn't not mention the banner outside I saw and I will need to paid for that 80++?

Was that any different treatment between by paying $67.40 and the promotion price at $18?I felt I was being penalised by only paying for the promotion price bcos the standard is worst than bugis street Manicure shop...

The whole experience I had is horrible!

Went for their signature sole treatment which involve removing harden skin from your sole.

The therapist assigned to me not only removed the harden skin but also my flesh till my bare skin came off. See picture.
It really hurts. One of my toes nails were also cut too deep till it bleed.

They seem apologetic by applying cream and medication for me. But I won't want to frequent there again.

On 19 nov 2019, I did manicure at jurong point nail palace outlet. Each time, as I tried to keep quiet to avoid eye contact or talking to the people working, they push for hard selling packages to the extend that I cannot turn them down and cause me the stress to buy even though I didn't have enough money. Total was $5093. I did not pay in full but paid $500. I want back my $500 and I don't wish to continue with the package anymore.

I want to complaint about nail palace tampines
Hi,
I went to nail palace sometime early this year. I heard of good reviews so I decided to try on my own. I went there the stuff help me out so she mention I had fungus after cleaning my toe, at first cleaning it's just $170.00 then she mention to remove the fungus roughly about $600 plus the one of the staff went to take calculator and they count for 6 sessions about $3k. I was speechless and shocked. Are you suppose to follow the company prices on the website. There were about 5 staff on that they. They were looking at each other and they kept on increasing the price. They only mention to add 12 session about $5k plus. I was super pissed off with the staffs. One of the staff mention to do settlement for the $3k amount I kept on refusing but they keep on demamding about 5 staff on that day. I was super pissed with them. They were forcing me to pay highest price which is $5k plus then I refuse they push to $3k and demand that is good and etc. Now I want to cancel the amount that is charged on my card that is the $3k plus and I am only going to pay for what I use on that day. I only went there onces. They keep on forcing to pay a higher price I was super shocked.
The staff went to uob with my card and I am not happy about it. They told uob staff to do settlement for $3k plus. Now I demand a refund or void the transaction and I only pay for what I use on that day.
I sent an email to the customer service but no respond.