Nail Palace
Reviews and Complaints

This shop employs aggressive sales tactics, conceals pricing information, coerces, and deceives customers into leaving positive reviews on Google.

Please be aware that the reviews you see here are likely not real and truthful.

These reviews are likely posted by the staff of the shop by tricking their customers.

This is a very unethical way of conducting business in a neighborhood mall.

I strongly advise against patronizing this establishment.

Enter at your own risk and don't expect to encounter a relaxing and trustworthy vendor.

This shop ought to be reported to the authorities.

I am so traumatized by my recent experience at Nail Palace. The outlet at City Square. There were no other customers that day when I went. As I urgently need to get my nails done for a wedding that day, I just walked in as they have immediate slot for me. Soon after, 2 ladies came to me. Each of them did my right and left hand. They keep pushing for me to purchase the add ons like anti-fungal treatment, hand scrub etc. I would only say they are really very relentlessly pushing me to sign package. I keep saying I am not keen, and they will give more additional sessions (trying to entice me) I just wish the time could have passed faster. I am totally disgusted by their actions and to my surprise, I am not the only customer who had this experience.

Address: 1 Woodlands Square, #03-15, Causeway Point, Singapore. 738099.

Yesterday on 06/July/2023, I went there without knowing the reviews and their hard selling employees.

I went there only to remove my current nail colour and put a new nail colours. (On hands only). I did not wear socks on that day. While doing my hands nails, 4 people (may be 5) came around me and showed pictures with serious conditions of infections, fungus, feet corns and told me I have infections on my toe nail and started to do hard selling. They made me worry a lot about my toe nails and kept hard selling their packages introducing instalment plans and credit card plans.

Thus, I ended up buying without thinking properly and costed me 11000$+ yesterday.

(1) PAY NOW=5602.56

(2) SHOP BACK=2000 in 3 installments

(3) SHOP BACK=2000 in 3 installments

(4) ATOME=1500 in 6 installments

TOTAL=11102.56$

I think again myself alone without them pushing and hard selling me, I got other issues to solve first like my pass than spending 11k$ on my nails.

Now, I want to cancel my package and sent email to ask for refund today. I am waiting for their reply and I hope I still can get my 100% refund back (except my one session that I used up on that day) as a consumer since I requested within “the cooling-off period” after thinking clearly that I do not wish to proceed with the package.

First time here and last time. First, I was attracted by the posters posted outside the door. At first I thought there was only one person serving me, but when I sat down and three people surrounded me, I was a little scared. It was easy at first, chatting with everyone humorously and enthusiastically. Ask about your background afterwards. Then it will give different output just like checking the account. And then started talking about my problem, the toes have to be nursed regularly. Things could get serious if I don't deal with this now. I didn't notice anything at the time. I thought it was impossible to spend so much money on manicures, and the staff kept emphasizing that they could use shopback to pay in installments. Then I upgraded from the most common manicure to gel, and said to do cat eyes. In fact, I haven't felt very unhappy until now, and the atmosphere is also very good. Then out of the blue he introduced me to a foot massage, I don't know what that was but it was also quite worrying. At this time, I gradually discovered that hard selling had already started. I actually didn't think much of a response. Before this, they also gave me some small gifts, such as hand cream, makeup remover and so on. Small samples of fragrances and something I didn't know about. After that, I started to prepare for the checkout. At this time, I realized that the foot care I just did cost more than 600 SGD. It was really shocking, and the total cost was more than 1,000 SGD . And after the payment, they kept asking me to register as a member and kept instilling in me to sign the package, saying that it is not enough for you to come once, and you need to come back in two or three weeks, I am really angry. When I got home, I checked the little gift I got. They were some very cheap perfume samples, and there were two small gold bottle that seemed to be able to be applied to the face. I opened it and smelled it, and it smelled very pungent, not like something that can be applied to the face. Too bad I didn't dare to use it and I still remember the staff name…….. so many branches...really first time...I won't go again...omg I can’t believe that……

Fraudulent representation of price / service :

Nail Palace Wis

The cost and service of “professional cleaning” was misrepresented intentionally by the staff servicing the customer and then later fraudulent charged for through pressuring by the full staff team.

I will file an official complaint with the CCCS regarding this incident if this is not addressed and resolved with a credit back on my card for the additional amount of SGD 807.92 that was charged beyond what we originally agreed to pay (and was prepaid at the start of our visit) within this week prior to Friday June 2nd.

I will send this via email as an official complaint to Nail Palace now as well.

As context I am sharing below details on the fraudulent representation of price / services and our experience overall.

- I am extremely disturbed by the behavior of the staff at Nail Palace today, it is clear there was intentional fraudulence in this situation and further that our experience is consistent with many other customers whom have experienced similar at Nail Palace

- I stopped by for a manicure & pedicure with my 12 year old daughter who was very excited to get her nails done together with me

- My husband was with us and he was clear as were we that we had limited time, 1 hour or less as we needed to get back and check out of our hotel and fly back home

- We agreed to “upgrade” our services to deluxe the staffs suggestion (and later declined an additional 40 SGD legs cream treatment suggested to be added)

- Before my manicure or pedicure began I was tricked into a “professional nail cleaning” by the staff who said this was a simple add in and would fix my nail condition — they gave false information about the cost, treatment, timing and then continued with the treatment despite my and my daughters’ insistence we needed to leave

- the fact that this was done while I was there together with my daughter at all is completely unacceptable, no conscience at all (and though we are foreigners my daughter speaks mandarin so could understand enough of the talk among staff to have the sense we were being cheated) — what kind of people do this? We live in Tokyo now and spent 8 years living in China and 2 years living in Singapore and traveled all through SEA over these years and NEVER experienced anything so deceptive and disrespectful as this at any salon in any of these countries before. SHAME on you Nail Palace for all the customers you have deceived over so many years — the stories are all the same. I only wish I had internet working at the salon to read other experiences and prevent getting in the same bad situation as so many others before me.

- I was shown a price only on a calculator, as I had no reason for distrust at the time I agreed to a vague add on service of “professional cleaning” based on the price I was shown and the staff saying it would not take any extra time.

- Later after some steps of the service had already been done I was shown a completely different price which was left on the table they were doing my daughters manicure on between my daughter and I on a small piece of white paper that was x10 higher in cost than what had been shown on the calculator earlier.

- As soon as I noticed the paper I questioned the nail person and asked to see a price list with the service I had been sold as “professional cleaning” — to no surprise no actual services listed on the price list were a match, nor have I been able to find any published price list for Nail Palace that lists the service I was told I was receiving, nor any service matching the price I was charged.

- Regardless of the service / price not being listed on the in-store price list, the staff insisted I was getting the most expensive service (only listed under foot services) on both my feet and hands (it was at step 4 noted below is when I was told the new price and told everything was almost “done” so no way to stop it, I was also told the 10 minute light treatment that had just started was adding 215 SGD to the treatment price overall)

- Details in order of occurrence below :

1. The nail person showed me a price on a calculator of 69 SGD, she then suggested to also including my hands as “they touch my toe nails so could also benefit” she said she could give me a “special price” to do both and showed again on the calculator this time 104 SGD — the cost seemed high together with the 80 SGD for manicure / pedicure so I asked for a further discount and she showed me again on the calculator a price of 98 SGD as the best price for both and said the hand treatment would be 4 steps vs 5 at this price

2. At some point after my husband had come to get my daughter who was there with me (for what was intended to be a mother / daughter manicure / pedicure) a piece of paper with a handwritten price of 698 SGD appeared on the table between where I was sitting and my daughter had been getting her nails done next to me

3. I was wondering what it was as it was not the numbers I had been shown on the calculator — I started to feel very nervous as my family was waiting for me, the time was going way beyond what was agreed, and now I was suddenly seeing this paper with a crazy price in SGD on it

4. I asked the nail person what is this? And she said this is the price + you also have the hands — I was completely shocked and didn’t know what to say

5. I said this is not the price you showed me on the calculator? She didn’t say anything back to me and then indicated to the other workers she had shown the price on the paper

6. I next asked if there was an actual price list showing the treatment and the price

7. I was shown a laminated price list that had treatments of a different name “advanced xxx” and “advanced xxx+” both listed only under the foot treatment sections — these were listed at around SGD 500 and SGD 700, there were no descriptions for either of these services. I was told the difference between them was a special light treatment (it’s a treatment from Japan they said)

8. I was genuinely shocked to see any treatment at this very basic salon could be this cost — as there was no description it was impossible to confirm if this was a 1x treatment price or for a series, and the name was not familiar or what I had been told either.

9. I told the staff that the treatment names were not the same as what I was told I was doing which was a “professional cleaning” and also that there was no treatment even listed under hands while I was doing a hand treatment. The staff response was “we can apply the same treatment to hands” which seemed quite strange considering all other treatments were listed for hand / foot separately.

10. Feeling shocked and confused I simply said I do not have money to pay for this, this is not what I understood at all.

11. 5 staff then came to say but you saw this price before? I said “No” I was only shown on the calculator and it was not this number, maybe missing a decimal place, so I understood 98 SGD and there was no way I would have accepted to do a treatment at 900 SGD that I was told would take no extra time and be an add on.

12. At this point I was the only one in the salon and felt increasingly uncomfortable and pressured by the entire staff getting involved (I was also very worried about my family waiting as I was already very late and they had had to check out of the hotel without me) and just wanted to leave.

13. I told the staff again I do not have money to pay this, you have to do something — they then said they could deduct the amount my husband had paid for the manicures / pedicures in advance and asked me to pay the difference.

14. In the end I didn’t feel like I could leave without getting in trouble, having formerly lived in Singapore and knowing how serious violations can be taken it is not a place I wanted to risk being accused of leaving without paying so I gave the staff my credit card and they charged 800 SGD in addition to the SGD 180 my husband had paid earlier.

15. Very disturbing and ruined our final time in Singapore — so very sorry we had the bad fortune to stop at this salon

I really regret getting a package from The Nail Palace, come to think of it, their skills are not really fantastic, totally not worth the money.
The staff are too hard selling and talkative, I told them I was watching show and they still go in talking.
The nail palace, I saw you have received numerous complaints, don't just say sorry, do something to improve, send your staff for proper customer service training. Don't force customers to sign a package.

I regretted my visit to the Nail Palace at Northpoint last Saturday.

Was hesitant to enter the place at first as there were no patrons when other nail parlours were busy. Asked the price for a classic pedicure and was told that it's $40 so i agreed. Sat and was attended by 3 staff, 2 doing pedicure. They checked my toes and mentioned that it needs treatment. Was hesitant at first but they assured me that with one time can cure as my condition is not bad. That's $510 all included. Before I even finish the treatment, they pestered me to take up a 4time packgae that cost $1700+. I did not want to but was pressured. They tried to charge to my Atome the max for 6mth installment afterwhich they added a 'special discount' to offset my treatment that day. Even asked me to activate my grabpay to pay for another $396 for 4mth installment. Despite telling them that its over my budget, they insisted. What appalled me is their persistence to get me to pay for the package. Please respect customer's decision and not use these tactics to keep them coming.

Price shown on the receipt does not indicate actual price. I have been to other nail parlours but have never been introduced to such treatment when other place does not find any problem with my nails.

I’m very disappointed with the treatment I encountered today, when I complained about how my nails were not properly done, been told ‘WHY U COME BACK’ that is the most appalling response ever, secondly, the lady tells me, ‘I HAVE ENOUGH PROBLEM’ . I told her the reason I came back was because, when I initially came, I was impressed n second time I was disappointed and now I’m here for the 3rd time to give them a chance, I’m asked’ WHY ARE U HERE’

Went to get my nails done on 19/12 at their Bishan outlet. I had seen online that it was about $30, which is what most other salons charge. This is for the classic gel manicure. The nail tech started on my nails and after completing it, the lady behind the reception informed that the total bill was $81? For just a classic gel manicure. The price is exorbitant for doing nothing but shaping, buffing and applying the polish. The nail tech didn’t even cut my nails. Then they tried to hard sell me their package. Even after I had said no many times, they tried to make me get the package which I honestly didn’t want after just this one trip. When I finally managed to convince them, the receptionist rolled her eyes at me. It’s only been a week since I got my nail done and it’s already coming off. My previous manicures lasted at least 2-3 weeks before they started to come off. So why is it that their prices are so much yet their product quality and standard is not up to standard

I instructed the nail to just file my nails but she intends to cut and shape it like spikes. She left cuts on random nails using her nipper. It looked like lines at first but after a few hours the nails started to crack and fall off leaving me with half-sharp nails which I need to cut ruining my plans of lengthening my nails.

Other than duping the consumers with their 20 dollar promo on instant gel nails;disappointing manicure and preference on chinese customers only, I have nothing good to say about this overrated, expensive place.

19/12/22 at 2:30

Major hard selling. They reel me in with cheap looking front display offers and then try to make me pay so much for a service i apparently need, after I politely said no so many times. then once you finally agree to one thing, they later try and sell me a scam membership that even they cannot explain the details of..

Unfortunately due to the nature of their sneaky hard sale business, I will not come back again in the future just to avoid this stressful experience. I understand the worker is trying to do their job and a hard sale must probably be a part of their KPIs or commission or something. But overall, it was truly a mistake trusting this business.

It is so hard to be nice and trusting to others after this. it is a wonder as to how they are still in business. I want my money back.

I had only wanted to get a relaxing mani pedi… I already bought a mani package previously and decided to get a pedi for the first time in my life.

As they started, they began to list all the things that was wrong with my feet. It was my first time getting a pedicure so I was pretty nervous about the condition of my feet. But they kept going on about toenail fungal infections, other infections and insisted that I needed to sign up for a 12 month treatment plan.

Honestly, I don’t earn much and this is only a once in a while treat for myself. What I didn’t expect was walking away with a $18,000 plus bill, with an instalment plan that requires me to pay 90% of my monthly salary.

Yes, I understand, don’t buy what you can’t afford. But I had only gone in with the intention of getting a simple pedicure. The staff had pressured me to the point that I was extremely distressed, telling me that my fungal infections were extremely serious and that I need to go through all their expensive treatments for minimum 5 months to cure it all. Totalling to almost $2k per month. At one point, the staff were even asking me to sign up for another credit card to meet the payment.

Don’t be fooled by the friendly demeanour as they chat with you while giving you your treatment. They know how young I was and how impressionable I was but they still chose to use such hard selling tactics.

I left with a sense of defeat and depression at how could I have given in and accepted such prices that make no financial sense. Instead of feeling relaxed I was feeling panicked at how could I manage to even live or eat for the next few months.

I do know this is my fault for being so gullible and not being able to stand up for myself. At this point, I can only finish my payments and treatments and after that, never patronise them again. I have found news articles where people have sued but to no avail, and received no apologies from nail palace. They had even gotten an 80yr old woman to fork up $80k over years, misleading her with fungal infections and expensive treatments. I don’t think there is anything that can be done against them.

But I hope my story is a lesson to others. Stay safe everyone.

I had previously bought a package a few years ago, and over the years I stopped going because of the hard-selling (as evident from all the reviews and complaints here). I decided to give Nail Palace a second chance this time, and I am completely disappointed and upset with the service done as they had damaged my nails.

On 27 September, I went to do manicure and pedicure treatment in the hope to just slowly finish up my 20 over sessions. Package had been bought a few years ago but never felt comfortable going back due to the super hard selling (always saying that there's fungus, corn or whatsoever). I noted that there appeared to be a change of staff since my last visit at this outlet (before covid).

After a few days, I realized that my nails were a bit tender.
After a week, I noticed some yellow-green spots. Hence I decided to go to a nearby salon to remove the gel (as mentioned, I did not feel comfortable to go back every time I go for their service).
To my horror, apparently the gel had glued to my nail bed on both my middle fingers and right thumb.

After the removal, it was obvious that the nail was damaged (see attached photos). According to the manicurist who did my gel removal, the fungus developed due to the inappropriate way of gel nail treatment done.

So now I have to deal with damaged nails and have to take extra care when doing normal day-to-day activities such as showering due to the brittle nails.

It is appalling to find out that this company has received so many complaints since 2017. If both my sister and I had known the type of selling tactics and price package that comes with it, we would not have gone to Nail Palace in the first place.

We have agreed that not only do they hard sell their customers to the edge, the prices charged are ridiculously high - something we feel does not make sense for the type of procedure we went through.

All my sister and I wanted to do was our Gel Manicure in which we had about 4 sessions left (the entire package has been paid off) so we were looking to completing the remaining sessions and not continue again. All of this happened on the 9th August, Causeway Point outlet.

We were sold nail masks, treatment and sole treatment each. We did not want it in the first place but they tried to persuade and convince us that these treatments are good because of the pictures that were shown to us. They even said that it will be serious if we do not treat our feet right away. Thinking in our heads that it would be a one time thing, we were rushed by one of your employees about the package which suddenly accumulated to $7K++ for 12 sessions each, once we were done. Unbelievable!

Confused and in a daze, we paid payment of $250 for 6 sessions each - in which the package will end on 6th January 2023 (if we are not wrong) under Atome. Both my sister and I are only working part time, with one of us still schooling full time under a private institution. We also have to tend to paying of our house, school, utility bills leaving no room for personal expenses. Mind you, all our bills are in debt and not fully paid.

Our main concern is the payment fulfillment. We honestly could not afford to make payment of $250 for the next 5 sessions due to a strain in our finances. We have the necessary evidence to back our claims up. We reached out to Nail Palace's customer service team in which they said that due to company policy, they are unable to cancel the package. We are only allowed to transfer/gift the package to another customer.

We replied right back explaining that what happens if someone does not want our package? Their one and final reply was that cancellation of package is not allowed and their decision is immutable. They completely stopped replying back to us, disregarding our feelings as customers.

We look towards your customer service team for help/solution, not to be set aside as some other complaint. As customers, whatever we signed on the front is what we have AGREED to sign on the back - which are the Terms and Conditions ONLY. We are not looking for a refund as we understand that policy. However, we read at the back of the receipt under point number 6 that "Sales cancellation on discreet approval/acceptance by the company shall subject to 40% administrative and cancellation charges based on the total sales price" was printed. That clearly shows that our reason is valid and evident.

I distinctly remember upon signing the receipt, refunds are not allowed when they pointed it out. I then proceeded to sign my name. What they failed to mention was the Terms and Conditions at the back of the receipt, as well as their "company policy" and "cooling period" which I did not sign up for.

All of us are customers, even the "customer service team". How would one feel if they are in any of our position? When it comes to paying, there is no limit when one is able or unable to make payment - if we can or can't, we have the choice. However, it is a choice we were NOT given by Nail Palace's team.

Both my sister and I felt deeply hurt that all they cared about was commission. How can they rob other people who are struggling just as much as they are? Even the receptionist over at Nail Palace's headquarters does not seem to care. What disgusts me even more was how they think that the customers are always at fault because we said YES or when we hesitate.

It is not our fault that we decided to change our minds because we have the right to. What is our fault is that we TRUSTED their service enough for them to take ADVANTAGE of us and so many other people. Paying 12 or 6 sessions over Atome is not "cheap" in a sense.

Calling out names of the employees is not something we do. We would just like for any of the Customer Service team to reach out to us so that we can settle this matter swiftly with no issues respectfully. We stick by our decision to cancel the package, and we have proof to show why.

Kindly do get back to me as soon as possible please.

Attached is a picture of Terms and Conditions at the back with point number 6 being circled in red.

And if anyone decides to do their nails or feet, do it yourself or have it done by someone you know you can trust. Or better yet, seek medical confirmation first.

Went to Northpoint outlet.

Very pushy and hard selling. Pushed me to get nail mask saying my nails very dry and brittle. They pushed really hard, telling me to get the treatment package and in the end I gave in to just one time trial. That nail mask cost around $128 promo price for that one time (if I recall the price correctly, which to my horror I later found out the price for the entire set of nail mask sold at a local popular nail distributor is S$60!)

They took picture of my feet soles trying to sell their treatment for soles. I told them no. Then they tried to sell gel mani padi course, the package was over $2K. I told them no. Then they reduce the package to about $1.6K and again I said no. They kept reducing and reducing the number of times for the mani padi and ultimately tried to force me to buy S$209 vouchers instead. I was firm and paid my bill and left. The first time in my life that my one time mani padi cost almost $400, can’t even enjoy a peaceful quiet time and truthfully their skills not really good. The nail tech that did my fingers was really not skilled. Not only she filled my nails like they belong on a mannequin and not on a human but the gel application was terrible!

This will be my first and last time to this nail shop.

Just moved to SG and unfortunately came across this scamming nail shop.

They claimed I had very bad callous (I did have some) - sold me a callous treatment that did not befit the description they had stated.

SGD 198 for a solution and they buffed it all off in 10 mins.

They also insisted that I had agreed to a nail package, very push, up and hardsell (everything la) I said NO - they kept saying - best price and wanted to take my credit card (I refused)

During payment I said no to the nail package again and they insisted I had to proceed.

I said no and only paid for callous treatment & hand parrafin (A hefty sum of SGD 215) and went back to check reviews.

I found all this on the website.

Shocking, shameful. I want a refund of SGD 148 as I now feel the callous treatment should cost SGD 50max (and Im being NICE)

They claimed its some organic treatment - WHAT A LOAD OF [censored].

I ALSO READ THAT THEY DID NOT RESOLVE ANY COMPLAINTS WITH A GENERIC REPLY SO THEY DESERVE TO BE SUED.

https://mothership.sg/2022/02/nail-palace-legal-action/

I WANT THIS SHOP TO CLOSE DOWN